I went to Volkswagen of Lees Summit in hopes to find a reliable car for my daughter. Upon arrival, I informed the sales associate that I had purchased my daughter a car previously from an auction and it was a lemon. The salesman spoke to me about their reputation with customers, commitment to satisfaction and how it was their mission to make a customer for life. I found a Jeep that my daughter loved. However, it had not been looked at by the mechanics yet. I was hesitant to complete the paperwork if they had not checked the vehicle yet. I was informed that if there were issues they would not sale me the car and would have to find something else in my price range. The dealer kept the jeep almost 2 weeks after I signed the paperwork. I paid $8,169.00. My daughter drove the Jeep to high school and to work less than 5 miles from our home. When we purchased the Jeep it had 158,487 miles and it now has 161,053, she has driven a total of 2,566 miles in the three months. My husband drove it to work one day because his truck was getting scheduled maintenance and he said it was not accelerating properly. We bring it in for service they tell us it needs a transmission. Spoke to the used car manager and he told me that I signed the "as is" agreement so there was nothing he could do. I have never purchased a car from a dealership that only lasted for 2,500 miles. It is a shame that you all would do a hard working family this way. I believe that the repair men knew this jeep was not in good condition. Probably why it took two weeks for them to deliver. Instead of doing the right thing and telling us that they found things that would not make this a good sale, we need to come back in an pick something else they did what unethical people do and took advantage of us believing in their commitment to doing right by the customer.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I contacted Volkswagen prior to now, and spoke to them in person about this shady business dealMs [redacted] is the individual who went to their dealership to purchase the vehicle, and [redacted] took it upon herself to switch the paperwork as I being responsible for the payments, because of Ms [redacted] creditBut her credit rating is why she contacted me to be a cosigner Regards, [redacted]
---------- Forwarded message ----------From: [redacted] ***< [redacted] >Date: Tue, Dec 27, at 3:PMSubject: ComplaintTo: " [redacted] " < [redacted] >HelloOn the morning of 12/27/I submitted a complaint regarding the Volkswagon dealership of Lee's Summit MissouriReference number [redacted] I am writing again to inform the Revdex.com that I have been in contact with the dealershipWhile the maintenance issue was resolved, I am still waiting to see if my contract issues can be resolved as wellThis has been a very frustrating ordeal, but the rep I spoke with today, ***, did listen, gave me options and seemed to be as honest as he could beI can only hope this issue gets fully resolved and I can definitely say I'll never buy a new car againThank you for your help, as I can't help but to believe that your submission to the company of my complaimt helped drastically since It was memtioned to me in conversation with the dealership
I am glad that we were able to get everything completed for you [redacted] just left the office Thank you for your patience and for choosing us as a place to do business Again, we do apologize for your inconvenience If you have any additional questions, please feel free to contact myself or [redacted] at ###-###-####
We take the allegations against us with the utmost seriousness and would like the opportunity to address these concerns in their entirety with Mrs [redacted] Unfortunately at this time we have been unsuccessful at receiving a return on our several advances to schedule a time to further discuss these ***ersWe would like the Revdex.com to advise Mrs [redacted] to reach out to our General Sales Manager, [redacted] , at her earliest convenienceThis will allow us to make the appropriate accommodations to schedule a meeting and better serve Mrs [redacted] [redacted] can be reached at our store Monday through Saturday at ###-###-####Thank you for your time and consideration
In response to the above claim, our finance manager has spoken with the customer He has confirmed all issues have been addressed and the customer is happy and will remove the complaint.Please let me know if there is anything further that needs to be addressedThank you, Sheryl YankeeCustomer Relations ManagerVW of Lee's Summit816-600-
March 31, 2017Revdex.com of Greater Kansas CityWard Parkway, Suite 101Kansas City, MO [redacted] RE: VWLS response to Complaint stated by [redacted] Volkswagen of Lee’s Summit (“VWLS”) disputes Mr [redacted] ’s account of events.On August 15, 2017, [redacted] signed a lease agreement, by which he (not he and hisfriend) leased a new VW PassatVW Credit Leasing, not VWLS, is the lessor [redacted] is thelessee [redacted] agreed to make monthly payments for the lease term[redacted] , only, signed the lease [redacted] signed the Lease Agreement at differentplacesHe signed multiple other documents, multiple timesThe lease agreement conspicuouslydoes not list a co-lesseeIn addition, [redacted] signed a Credit Application, a Date of SaleVerification, a Statement of Understanding, a You Owe/ We Owe form, a Sales Event Claimform, a Notice about Personal Property Tax, a Verification of Insurance, an Odometer DisclosureStatement, and an Application for Missouri TitleThe name of [redacted] ’s friend appears onnone of these documents, nor does her signature [redacted] ’s signature, by comparison, appearson the lease agreement and related documents at least twenty timesIt is incredulous that he nowsays that he thought someone else had co-signed the same documents.VW Credit would have mailed soon after execution of the lease agreement a paymentschedule to Mr [redacted] , at his addressThat information would have shown him to be the onlylessee and the only obligorEither [redacted] forwarded the payment schedule to his friend whomade payments for the next several months; or [redacted] made the paymentsEither way, [redacted] would have known he was the sole obligorYet he said nothing to VWLS or, as far asVWLS knows, to VW CreditYet, it’s only now, seven months later, that Mr [redacted] questionshis role in the transaction?The legal significance of [redacted] ’s claim that his friend was supposed to be a co-lesseeis, furthermore, not clearIf the lease had shown co-lessees, each lessee (including [redacted] )would be obligated to make all payments due under the lease [redacted] would still beresponsible to make the monthly lease payment, even if his friend, [redacted] , still has the Passatand, he says, “has hidden the vehicle at an unknown location so that the vehicle can’t beretrieved.” [redacted] says he wants VWLS to repossess the PassatVWLS, though, does not own thePassat; VW Credit Leasing doesVW Credit Leasing could perhaps repossess the Passat, butVWLS cannot[redacted] , not VWLS or VW Credit, is responsible for his decision to entrust the Passathe leased to his friend, who [redacted] says is now hiding it [redacted] should direct his complaintto [redacted] [redacted] does not have a valid complaint against either VWLS or VW Credit.Sincerely, [redacted] ***, General ManagerVolkswagen of Lee’s Summit
On behalf of Volkswagen of Lee’s Summit’s entire sales team I would like to apologize for your experience By no means is this the way we do business nor the way we want to be perceived as doing business.It is our goal for all of our customers to have a truly exceptional experienceThat experience should not end once you leave the dealership You can be assured that your issue has been discussed with the people who were involved in processing your car deal Your payoff was overnighted on Tuesday (1/19) to your lender Our finance team has contacted them and there should not be anything reported to show a late payment as result of the late payoff [redacted] was contacted on Tuesday (1/19) and we let him know the paperwork is ready to be picked up I understand that you are in the process of moving so it will be Saturday (1/23) before you can pick it up As I mentioned, you will need to sign the title and a few other documents regarding the title since it was signed in the wrong place We certainly appreciate your business and sincerely apologize for the inconvenience that was caused to you
We would like to inform the Revdex.com and Ms [redacted] that the individual involved with her paperwork is no longer with our company and any correspondence that she has further should be done through that of the Owner Our Owner and General Sales Manager would love the opportunity to familiarize themselves with the concerns Ms [redacted] is currently undergoingWe assure Ms [redacted] our goal is to have her satisfied with her buying experience and believe discussing this ***er face to face we will be successful in resolving any concerns she may haveAt this time we ask the Revdex.com to advise Ms [redacted] to contact our Owner, [redacted] in order to schedule a time for all parties to meet and resolve this ***erThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke with [redacted] a sales manager today about length of time to get my refundHe stated normally 1-days depending on when the check is cutI also asked him about the touch up process and how long it would takeHe stated the same dayI asked if I could arrange a loanerHe said he didn't see a problem with itI asked him to pass along to the GM that I would be accepting this resolution and to have the GM contact me once they receive notice of my response Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
It is Saturday 10:19pm and I have received your message about your meeting with ***I would like to opportunity to discuss with you conclusions you have discussed with *** regarding the removals and refund along with punitive damages of $10,for due process, contracting, misuse of personal information, forgeries, identity theft, credit report damage, and harassmentI would like you to also add the $buyers referral for buying customers I referredI am eager as well to have this issue resolved as soon as possible but unfortunately I am away on business and will not return until May 22,upon my return I will contact Owner Mr*** *** ###-###-####
We would like to update our most recent response to make Ms*** aware of the steps we are taking to assist in this situation
Dear Ms***,We would like to inform you that our Owner has since met
with your Financial Institution, ***, to discuss your contractsIn meeting
with *** we were able to arrange to have all financial obligations voided with
no penalties to your creditWe also have agreed to have the vehicle returned
to our facility with no penalties to youTo ensure that this ***er is
promptly executed please reach out to the Owner, *** *** at ###-###-####, to
set up a time to come inUpon meeting we will also have a refund of your down
payment, the full amount of $It is crucial that you reach out at your
first convenience as we are eager to rectify this ***er
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: this is the 3rd time we have to take time to go back thereThey advised us where to sign the title! We are in process of closing on our home and still unpackingThere is no way we could have got there last weekend! *** advised the clerk there and as usual nobody there is listening!We cannot even try to get back there until this Saturday and if we have to go back there I want to know that somebody is going to be there, who knows where and what we have to sign, call and make an appointment for us and be there! The best contact right now is ***'s cell###-###-####.Thank you.*** ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I would like to thank ***, the owner of Lees Summit VW for personally contacting us and for being such an outstanding, honorable manHim and the new finance team as well as the service department have went above and beyond to help us and make things right. We look forward to many more years of doing business with them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,
We first would like to take the
time to officially apologize to the *** family and want to thank them for
allowing us the opportunity to address these concernsOur stores General
Manager has since met with them to correct these incidents and we are pleased
to inform the Revdex.com
that we have come to a resolve at which time the ***'s informed our GM that they were completely satisfied with our offer. We were able to provide the ***’s with a
tentative appointment with our Service Department on 5/to have their Radio
fixedIn addition to their appointment we were able to adjust the contracts to
the reflect the original agreed upon pricingWe look forward to having the
***’s in to fix the radio and having this issue resolved
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]There are safety issue with the car, I've taken the car to Firestone and they have confirmed the issuesI have taken it to a Hyundai dealership and they also have determined issues with that carBoth front axles on that car are bad and have to be replaced, that is a safety issueApparently the service department at Lee's Summit Volkswagen management and sales people purposely hid and lied about the issues of that car or the service department is not competent enough to service vehiclesExtremely bad business, so instead of fixing the issues on that car Volkswagen decided to sell the vehicle and not con
Complaint: ***
I am rejecting this response because: There are major issues with this vehicleI've taken the car to Firestone and Hyundai and they both came up with the same issuesBoth front axles have to be replacedHow is that not a safety issueLee's Summit Volkswagen stated that there was no safety issue or issues with the carThe management, sales and service department either purposely concealed that or the service department is not competent to service vehicles.
Regards,
*** ***
This customer’s issue is NOT with this dealership, Volkswagen of Lee’s Summit, nor does the dealership have any means to facilitate a license renewal on the customer’s behalf. Clear title was transferred to the customer originally upon purchase, which she, in turn, was able to use to register
her leased vehicle in Missouri (where she resided at the time). As the customer explained, she moved to Kansas afterward and is having issues renewing her plates in Kanas. In an attempt to assist the customer, our Controller met with her for over an hour and facilitated a conference call between her, the dealership’s Volkswagen Credit, Inc(VCI) representative, and a member from the Title Department of Volkswagen Credit Leasing. The VCL representative assured the customer she had everything she would need from VCL in order to renew her plates with the Kansas DMV. The customer was instructed to call the VCL rep direct from the license bureau if there were any further issues so the VCL rep could speak direct with the Kansas DMV employee in hopes of resolving any lingering issues while the customer was at the DMV. Ms*** left the dealership promising to keep the Controller updated as to her progress in this matter but since Ms*** did not contact our Controller again it was assumed she was able to complete her renewal without any further issue It is extremely disappointing Ms*** chose to file a complaint against this dealership even after going above and beyond our scope of responsibility to try to help her resolve her issue. Ms*** must work direct with Volkswagen Credit Leasing to resolve her issue. She has the contact information for that person as well as the cell number for the dealership’s Volkswagen Credit rep. We would appreciate your help in re-directing Ms***’s efforts to the correct parties Thank you,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10733071
I am rejecting this response because:
The company completely ignored the facts:I was never contacted to have the issue resolved. I was contacted because VW Lee's Summit wanted to get positive feedback on my experience, and sell me vehicles (We are here for you, if you want to buy another vehicle.)The vehicle in question was to be in driving condition, as I was to take a test drive with the vehicle. That was my reason to come to the dealership.The vehicle was offered to me originally for the price quoted, but in driving condition, without issues that would prevent it to be driven legally in the state of Missouri - since I was going to take it for a test drive, it had to be street legal and derivableI had verified that the vehicle was available, and could be taken for a test drive, twice before coming in (more than due diligence on my part).Unreasonable is that the intelligence of the Revdex.com and myself is being insulted by the company's response to this complaint. The passive aggressive style is obvious, and the response as a whole shows lack of integrity, as did the original contact by a manger. I asked to speak to the owner. I was promised to get a callback from the owner. This never happened. Instead, after me inquiring why I had not been contacted after over two weeks of waiting, I received a call from the Sales Manager, who insulted my intelligence on the phone. He was condescending, to say the least, and was not providing any options. I was asked what I wanted instead. I gave the person on the phone the following information: You guys screwed it up, come up with a way to make it right. You cost me $10,000 because I could not purchase the vehicle in driveable, MODOT requirements fulfilling condition, contrary to what I was told on the phone twice - by your sales person. It seems VW of Lee's Summit's opinion what constitutes a reasonable response is not calling back when promised, and making false claims when responding. The person, stating he was the Sales Manager, stated that he would call me back after having spoken to the owners, since this would be a decision he could not make. I never received that callback, nor any offer besides the one stated in the response to the complaint, which I was given at the time of my visit. Over a week later I contacted the Revdex.com. That is more than reasonable.So, the unreasonable party here is VW of Lee's Summit. The omission of facts shows the lack of integrity. The response is an insult to the intelligence of the readers. As far as I am concerned, VW of Lee's Summit owes me the loss of $10,000.-. The company admitted that the vehicle's price on the marked, in proper driving condition would be around $20,000.-. I believe it is absolutely reasonable to require the company to compensate me for the loss; I even provided a possible solution: give me a $10,000.- credit towards the purchase of any vehicle in the lot. I am even willing to say, any used vehicle in the lot. I am also willing to offer the following solution: VW of Lee's Summit provides a vehicle that is less than 10 years old, with 4-wheel drive and a standard transmission, that is in perfect working order, with less than 100,000 miles on it. All repairs have been made. The vehicle comes with a bumper-to-bumper, all encompassing warranty for 2 years, with a free rental for any repairs needed. All functions that the vehicle had in its original state from the manufacturer are in perfect working condition at time of pickup. VW of Lee's Summit covers the taxes and registration cost for the first year. This is a one-time offer, and expires at noon (all paperwork has to be completed, and ownership of the vehicle has to be transferred to me by that time) on August 12th, 2015. The vehicle may not be from any of the following manufacturers:Any GM, including, but not limited to GMC, Chevrolet, Buick, CadillacJeepChryslerEagleDodgeFiatAt this point they are still saving money, considering the damage that can be done through social media, and legal costs. I have been more than patient with them. No reasonable offers have been made by VW of Lee's Summit to this point. The offer made is an insult, as it does not take into account the original premise.I will deal with VW of America separately. Their lack of response, mirroring VW of Lee's Summits attitude towards their customers, will not go unnoticed.
Regards,
[redacted]
Thank you
for the opportunity. We sincerely
apologize for the lack of communication in explaining the reasoning behind our
pricing and financing. Often times
manufacturers offer rebates or incentives to buy a vehicle a certain way. In this particular case, Volkswagen...
was
offering an additional $1000 when financed with Volkswagen, which is how we got
to the $20,500. When you wanted to
finance with an outside lender, the $1,000 rebate goes away – which makes the
price of the vehicle go up to $21,500.
We did offer
you best options to purchase a vehicle either financing thru VW or thru your
[redacted] Again, I do apologize that
this was not clear. We have spoken to
the sales management team on how to handle this in the future.
We will sell
you the car for $20,500 with the remote start and allow you to have the outside
financing. We believe this is more than
a fair deal. Please advise how you would
like to proceed. Thank you.[redacted]Customer Relations ManagerVW of Lee's Summit###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I contacted Volkswagen prior to now, and spoke to them in person about this shady business dealMs [redacted] is the individual who went to their dealership to purchase the vehicle, and [redacted] took it upon herself to switch the paperwork as I being responsible for the payments, because of Ms [redacted] creditBut her credit rating is why she contacted me to be a cosigner Regards, [redacted]
---------- Forwarded message ----------From: [redacted] ***< [redacted] >Date: Tue, Dec 27, at 3:PMSubject: ComplaintTo: " [redacted] " < [redacted] >HelloOn the morning of 12/27/I submitted a complaint regarding the Volkswagon dealership of Lee's Summit MissouriReference number [redacted] I am writing again to inform the Revdex.com that I have been in contact with the dealershipWhile the maintenance issue was resolved, I am still waiting to see if my contract issues can be resolved as wellThis has been a very frustrating ordeal, but the rep I spoke with today, ***, did listen, gave me options and seemed to be as honest as he could beI can only hope this issue gets fully resolved and I can definitely say I'll never buy a new car againThank you for your help, as I can't help but to believe that your submission to the company of my complaimt helped drastically since It was memtioned to me in conversation with the dealership
I am glad that we were able to get everything completed for you [redacted] just left the office Thank you for your patience and for choosing us as a place to do business Again, we do apologize for your inconvenience If you have any additional questions, please feel free to contact myself or [redacted] at ###-###-####
We take the allegations against us with the utmost seriousness and would like the opportunity to address these concerns in their entirety with Mrs [redacted] Unfortunately at this time we have been unsuccessful at receiving a return on our several advances to schedule a time to further discuss these ***ersWe would like the Revdex.com to advise Mrs [redacted] to reach out to our General Sales Manager, [redacted] , at her earliest convenienceThis will allow us to make the appropriate accommodations to schedule a meeting and better serve Mrs [redacted] [redacted] can be reached at our store Monday through Saturday at ###-###-####Thank you for your time and consideration
In response to the above claim, our finance manager has spoken with the customer He has confirmed all issues have been addressed and the customer is happy and will remove the complaint.Please let me know if there is anything further that needs to be addressedThank you, Sheryl YankeeCustomer Relations ManagerVW of Lee's Summit816-600-
March 31, 2017Revdex.com of Greater Kansas CityWard Parkway, Suite 101Kansas City, MO [redacted] RE: VWLS response to Complaint stated by [redacted] Volkswagen of Lee’s Summit (“VWLS”) disputes Mr [redacted] ’s account of events.On August 15, 2017, [redacted] signed a lease agreement, by which he (not he and hisfriend) leased a new VW PassatVW Credit Leasing, not VWLS, is the lessor [redacted] is thelessee [redacted] agreed to make monthly payments for the lease term[redacted] , only, signed the lease [redacted] signed the Lease Agreement at differentplacesHe signed multiple other documents, multiple timesThe lease agreement conspicuouslydoes not list a co-lesseeIn addition, [redacted] signed a Credit Application, a Date of SaleVerification, a Statement of Understanding, a You Owe/ We Owe form, a Sales Event Claimform, a Notice about Personal Property Tax, a Verification of Insurance, an Odometer DisclosureStatement, and an Application for Missouri TitleThe name of [redacted] ’s friend appears onnone of these documents, nor does her signature [redacted] ’s signature, by comparison, appearson the lease agreement and related documents at least twenty timesIt is incredulous that he nowsays that he thought someone else had co-signed the same documents.VW Credit would have mailed soon after execution of the lease agreement a paymentschedule to Mr [redacted] , at his addressThat information would have shown him to be the onlylessee and the only obligorEither [redacted] forwarded the payment schedule to his friend whomade payments for the next several months; or [redacted] made the paymentsEither way, [redacted] would have known he was the sole obligorYet he said nothing to VWLS or, as far asVWLS knows, to VW CreditYet, it’s only now, seven months later, that Mr [redacted] questionshis role in the transaction?The legal significance of [redacted] ’s claim that his friend was supposed to be a co-lesseeis, furthermore, not clearIf the lease had shown co-lessees, each lessee (including [redacted] )would be obligated to make all payments due under the lease [redacted] would still beresponsible to make the monthly lease payment, even if his friend, [redacted] , still has the Passatand, he says, “has hidden the vehicle at an unknown location so that the vehicle can’t beretrieved.” [redacted] says he wants VWLS to repossess the PassatVWLS, though, does not own thePassat; VW Credit Leasing doesVW Credit Leasing could perhaps repossess the Passat, butVWLS cannot[redacted] , not VWLS or VW Credit, is responsible for his decision to entrust the Passathe leased to his friend, who [redacted] says is now hiding it [redacted] should direct his complaintto [redacted] [redacted] does not have a valid complaint against either VWLS or VW Credit.Sincerely, [redacted] ***, General ManagerVolkswagen of Lee’s Summit
On behalf of Volkswagen of Lee’s Summit’s entire sales team I would like to apologize for your experience By no means is this the way we do business nor the way we want to be perceived as doing business.It is our goal for all of our customers to have a truly exceptional experienceThat experience should not end once you leave the dealership You can be assured that your issue has been discussed with the people who were involved in processing your car deal Your payoff was overnighted on Tuesday (1/19) to your lender Our finance team has contacted them and there should not be anything reported to show a late payment as result of the late payoff [redacted] was contacted on Tuesday (1/19) and we let him know the paperwork is ready to be picked up I understand that you are in the process of moving so it will be Saturday (1/23) before you can pick it up As I mentioned, you will need to sign the title and a few other documents regarding the title since it was signed in the wrong place We certainly appreciate your business and sincerely apologize for the inconvenience that was caused to you
We would like to inform the Revdex.com and Ms [redacted] that the individual involved with her paperwork is no longer with our company and any correspondence that she has further should be done through that of the Owner Our Owner and General Sales Manager would love the opportunity to familiarize themselves with the concerns Ms [redacted] is currently undergoingWe assure Ms [redacted] our goal is to have her satisfied with her buying experience and believe discussing this ***er face to face we will be successful in resolving any concerns she may haveAt this time we ask the Revdex.com to advise Ms [redacted] to contact our Owner, [redacted] in order to schedule a time for all parties to meet and resolve this ***erThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke with [redacted] a sales manager today about length of time to get my refundHe stated normally 1-days depending on when the check is cutI also asked him about the touch up process and how long it would takeHe stated the same dayI asked if I could arrange a loanerHe said he didn't see a problem with itI asked him to pass along to the GM that I would be accepting this resolution and to have the GM contact me once they receive notice of my response Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
It is Saturday 10:19pm and I have received your message about your meeting with ***I would like to opportunity to discuss with you conclusions you have discussed with *** regarding the removals and refund along with punitive damages of $10,for due process, contracting, misuse of personal information, forgeries, identity theft, credit report damage, and harassmentI would like you to also add the $buyers referral for buying customers I referredI am eager as well to have this issue resolved as soon as possible but unfortunately I am away on business and will not return until May 22,upon my return I will contact Owner Mr*** *** ###-###-####
We would like to update our most recent response to make Ms*** aware of the steps we are taking to assist in this situation
Dear Ms***,We would like to inform you that our Owner has since met
with your Financial Institution, ***, to discuss your contractsIn meeting
with *** we were able to arrange to have all financial obligations voided with
no penalties to your creditWe also have agreed to have the vehicle returned
to our facility with no penalties to youTo ensure that this ***er is
promptly executed please reach out to the Owner, *** *** at ###-###-####, to
set up a time to come inUpon meeting we will also have a refund of your down
payment, the full amount of $It is crucial that you reach out at your
first convenience as we are eager to rectify this ***er
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: this is the 3rd time we have to take time to go back thereThey advised us where to sign the title! We are in process of closing on our home and still unpackingThere is no way we could have got there last weekend! *** advised the clerk there and as usual nobody there is listening!We cannot even try to get back there until this Saturday and if we have to go back there I want to know that somebody is going to be there, who knows where and what we have to sign, call and make an appointment for us and be there! The best contact right now is ***'s cell###-###-####.Thank you.*** ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I would like to thank ***, the owner of Lees Summit VW for personally contacting us and for being such an outstanding, honorable manHim and the new finance team as well as the service department have went above and beyond to help us and make things right. We look forward to many more years of doing business with them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,
We first would like to take the
time to officially apologize to the *** family and want to thank them for
allowing us the opportunity to address these concernsOur stores General
Manager has since met with them to correct these incidents and we are pleased
to inform the Revdex.com
that we have come to a resolve at which time the ***'s informed our GM that they were completely satisfied with our offer. We were able to provide the ***’s with a
tentative appointment with our Service Department on 5/to have their Radio
fixedIn addition to their appointment we were able to adjust the contracts to
the reflect the original agreed upon pricingWe look forward to having the
***’s in to fix the radio and having this issue resolved
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]There are safety issue with the car, I've taken the car to Firestone and they have confirmed the issuesI have taken it to a Hyundai dealership and they also have determined issues with that carBoth front axles on that car are bad and have to be replaced, that is a safety issueApparently the service department at Lee's Summit Volkswagen management and sales people purposely hid and lied about the issues of that car or the service department is not competent enough to service vehiclesExtremely bad business, so instead of fixing the issues on that car Volkswagen decided to sell the vehicle and not con
Complaint: ***
I am rejecting this response because: There are major issues with this vehicleI've taken the car to Firestone and Hyundai and they both came up with the same issuesBoth front axles have to be replacedHow is that not a safety issueLee's Summit Volkswagen stated that there was no safety issue or issues with the carThe management, sales and service department either purposely concealed that or the service department is not competent to service vehicles.
Regards,
*** ***
This customer’s issue is NOT with this dealership, Volkswagen of Lee’s Summit, nor does the dealership have any means to facilitate a license renewal on the customer’s behalf. Clear title was transferred to the customer originally upon purchase, which she, in turn, was able to use to register
her leased vehicle in Missouri (where she resided at the time). As the customer explained, she moved to Kansas afterward and is having issues renewing her plates in Kanas. In an attempt to assist the customer, our Controller met with her for over an hour and facilitated a conference call between her, the dealership’s Volkswagen Credit, Inc(VCI) representative, and a member from the Title Department of Volkswagen Credit Leasing. The VCL representative assured the customer she had everything she would need from VCL in order to renew her plates with the Kansas DMV. The customer was instructed to call the VCL rep direct from the license bureau if there were any further issues so the VCL rep could speak direct with the Kansas DMV employee in hopes of resolving any lingering issues while the customer was at the DMV. Ms*** left the dealership promising to keep the Controller updated as to her progress in this matter but since Ms*** did not contact our Controller again it was assumed she was able to complete her renewal without any further issue It is extremely disappointing Ms*** chose to file a complaint against this dealership even after going above and beyond our scope of responsibility to try to help her resolve her issue. Ms*** must work direct with Volkswagen Credit Leasing to resolve her issue. She has the contact information for that person as well as the cell number for the dealership’s Volkswagen Credit rep. We would appreciate your help in re-directing Ms***’s efforts to the correct parties Thank you,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10733071
I am rejecting this response because:
The company completely ignored the facts:I was never contacted to have the issue resolved. I was contacted because VW Lee's Summit wanted to get positive feedback on my experience, and sell me vehicles (We are here for you, if you want to buy another vehicle.)The vehicle in question was to be in driving condition, as I was to take a test drive with the vehicle. That was my reason to come to the dealership.The vehicle was offered to me originally for the price quoted, but in driving condition, without issues that would prevent it to be driven legally in the state of Missouri - since I was going to take it for a test drive, it had to be street legal and derivableI had verified that the vehicle was available, and could be taken for a test drive, twice before coming in (more than due diligence on my part).Unreasonable is that the intelligence of the Revdex.com and myself is being insulted by the company's response to this complaint. The passive aggressive style is obvious, and the response as a whole shows lack of integrity, as did the original contact by a manger. I asked to speak to the owner. I was promised to get a callback from the owner. This never happened. Instead, after me inquiring why I had not been contacted after over two weeks of waiting, I received a call from the Sales Manager, who insulted my intelligence on the phone. He was condescending, to say the least, and was not providing any options. I was asked what I wanted instead. I gave the person on the phone the following information: You guys screwed it up, come up with a way to make it right. You cost me $10,000 because I could not purchase the vehicle in driveable, MODOT requirements fulfilling condition, contrary to what I was told on the phone twice - by your sales person. It seems VW of Lee's Summit's opinion what constitutes a reasonable response is not calling back when promised, and making false claims when responding. The person, stating he was the Sales Manager, stated that he would call me back after having spoken to the owners, since this would be a decision he could not make. I never received that callback, nor any offer besides the one stated in the response to the complaint, which I was given at the time of my visit. Over a week later I contacted the Revdex.com. That is more than reasonable.So, the unreasonable party here is VW of Lee's Summit. The omission of facts shows the lack of integrity. The response is an insult to the intelligence of the readers. As far as I am concerned, VW of Lee's Summit owes me the loss of $10,000.-. The company admitted that the vehicle's price on the marked, in proper driving condition would be around $20,000.-. I believe it is absolutely reasonable to require the company to compensate me for the loss; I even provided a possible solution: give me a $10,000.- credit towards the purchase of any vehicle in the lot. I am even willing to say, any used vehicle in the lot. I am also willing to offer the following solution: VW of Lee's Summit provides a vehicle that is less than 10 years old, with 4-wheel drive and a standard transmission, that is in perfect working order, with less than 100,000 miles on it. All repairs have been made. The vehicle comes with a bumper-to-bumper, all encompassing warranty for 2 years, with a free rental for any repairs needed. All functions that the vehicle had in its original state from the manufacturer are in perfect working condition at time of pickup. VW of Lee's Summit covers the taxes and registration cost for the first year. This is a one-time offer, and expires at noon (all paperwork has to be completed, and ownership of the vehicle has to be transferred to me by that time) on August 12th, 2015. The vehicle may not be from any of the following manufacturers:Any GM, including, but not limited to GMC, Chevrolet, Buick, CadillacJeepChryslerEagleDodgeFiatAt this point they are still saving money, considering the damage that can be done through social media, and legal costs. I have been more than patient with them. No reasonable offers have been made by VW of Lee's Summit to this point. The offer made is an insult, as it does not take into account the original premise.I will deal with VW of America separately. Their lack of response, mirroring VW of Lee's Summits attitude towards their customers, will not go unnoticed.
Regards,
[redacted]
Thank you
for the opportunity. We sincerely
apologize for the lack of communication in explaining the reasoning behind our
pricing and financing. Often times
manufacturers offer rebates or incentives to buy a vehicle a certain way. In this particular case, Volkswagen...
was
offering an additional $1000 when financed with Volkswagen, which is how we got
to the $20,500. When you wanted to
finance with an outside lender, the $1,000 rebate goes away – which makes the
price of the vehicle go up to $21,500.
We did offer
you best options to purchase a vehicle either financing thru VW or thru your
[redacted] Again, I do apologize that
this was not clear. We have spoken to
the sales management team on how to handle this in the future.
We will sell
you the car for $20,500 with the remote start and allow you to have the outside
financing. We believe this is more than
a fair deal. Please advise how you would
like to proceed. Thank you.[redacted]Customer Relations ManagerVW of Lee's Summit###-###-####