Vonage

Vonage took my money and would only refund dollars because that is the max they are allowed to giveMy year co0ntract was up but no email from vonage before price goes upThey don't send you to the lowest package they have but the highest one that's more than double what you paid monthly for a yearAgent Angela in dept acct management argued with me to cancel servicesMy billing cycle is from the 22nd to the 22nd, so I am being forced to pay for a service I will not have until the of the monthThis company is fraud

Attached is the reply for complaint #*** *** ***

Attachedis the reply for complaint #*** *** ***

Complaint: ***
I am rejecting this response because, though the phone number was recovered and service restored, I would like to know what measures are being put in place to ensure no customer's phone
number ever gets 'slammed' or transferred without the current phone number owner's consent The reason for requesting for the measure to prevent such issues reoccurring (either to me or other customers) is my concern with respect to the privacy of customer's information and identity theft
Thank you
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

Attachedis the reply for complaint #*** *** **

To Whom It May Concern:
I am writing in response to the complaint received on behalf of *** ***, Vonage account number ***The complaint is in regard to a pro-rated refund
request
I have reviewed the details of the complaint and the notes on the accountOn August 28, Mr*** elected to be billed yearly via our Annual Pre-Paid PlanOur service automatically renews on a monthly or yearly basis (depending on your chosen rate plan) unless we are otherwise notified by the customerIf a customer decides to cancel outside of the Money Back Guarantee period, all Service Fees and all other prepaid amounts for all Prepaid Service plans are non-refundable and no prorated refunds are provided pursuant to our Terms of ServiceI have included the relevant section of our Terms of Service that elucidate this policy
F. Fees Upon Disconnection
1. Disconnection by You
If you attempt to disconnect service for one or more of your lines before the end of your current service term, you will be responsible for all the charges for your current term that are applicable to the disconnected line(s), including unbilled charges, plus an Early Termination Fee per line, if applicable, as provided in Section 8(G) belowCancellation is effective on the date you or we cancel or which you designate as the cancellation date (future disconnection date)Annual prepayment plan charges are not subject to refundIf your service is cancelled before the end of your billing cycle for any reason by you or us, there are no pro-rated refundsCharges for any overages, payphone calls to Vonage toll free numbers, and out-of-plan international calls or any other features and services outside your rate plan are separately billed and charged to your selected payment method after cancellationIn addition, if you obtain a product or service from us (e.g., a phone Adapter) for which a rebate or benefit was given to you that was conditioned on maintaining your Vonage service for a specified length of time, and you disconnect service before the end of that period, you agree to pay us the applicable recovery fee and/or Early Termination FeeSee Section 8(H) belowOn multiple line accounts, any Early Termination Fee arising from a cancellation of a line that is subject to an ETF must either be paid upon cancellation or the remaining ETF balance may be transferred to one of the other lines on that accountSuch ETF balance continues on the account until either the ETF obligation has expired or been satisfied
These terms are explained during the signup process, in our Terms of Service, and on our websiteAs such, all charges have been properly levied in accordance with our Terms of ServiceHowever, as a final courtesy, Vonage has agreed to issue a pro-rated refund in the amount of $This amount represents the one (1) remaining month that Mr*** paid for his Annual Pre-Paid Plan and will be remitted to the method of payment on file within business days from the date of this letterVonage considers this matter resolved
I am confident that this information will be helpful in resolving this matter
Sincerely,
*** ***
Regulatory Complaint Analyst

Attachedis the reply for complaint #*** *** ***

This is not a review but reporting abuse of your product, one of your customers is using his vonage VOIP account to run scamsOne of your customers, using # 812-220-5720, pretending to be a collections agency but refusing to identify who they are or who they represent, are demanding payments for fictitious personal cash loans in defaultI have reported this activity to local law enforcement here, and thought it good to inform you that this abuse of your system is being carried out, to give you the opportunity to pu a stop to it on your endKenneth M***
note: I myself am a former customer and have nothing but good to say about your services

Attached is the reply for complaint #
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Attached is the reply for complaint #*** *** ***

Attachedis the reply for complaint *** - Rebutal *** **

Attachedis the reply for complaint #(Manuel Abascal)

Attachedis the reply for complaint #*** *** ***

Attached is the reply for complaint *** * *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because as you can obviously see in your computer system the phone has not had a phone call going out since before 10/11/12. I moved into my new house on this date and the service was called on prior to this date to be shut off. There have been no service to pay for since 10/11/12. This bill has been stopped twice according the statements from my credit card company yet this service was left on with no contact to me for the failure to pay. I feal this a very poor business practice to be able to take advantage of a person that trys to help companies to go automatic payments but they make a mistake and dont shut off my service and continue to charge a person and they know that there has been no contact with a person they are charging every month except the month that the card maxed out for three months and no payment was made and no contact was attempted. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me. The business has already responded to me shortly after I filed the complaint and refunded the money as requested. As far as I am concerned, case can be closed.
 
Regards,
[redacted]

Attachedis the reply for complaint [redacted])