Vons

We will reach to out the customer directly

A home inspection is one of the best values on earthFor a modest fee, most Clients negotiate for repairs or financial concessions from the seller of over ten times what they pay for the home inspectionIn this case, our home inspection fee was $and Mr M [redacted] negotiated $3,off the price of the house for addressing only of the reported home defects contained in our inspection findingsHe ignored a vast number of other problems we found with the homeThe property he purchased was not in stellar condition as the summary section of the inspection report alone contained separate notationsIncluded in the main report and summary were problems with broken window glass at report comment #with an example given of the east side and the word “Attention” noted which is defined in the report to mean additional review and repairs are neededThis was an occupied home with excessive possessions noted inside which prevents us from getting to every window (report comment #197)The window described as broken was covered with problematic vegetation on the outside (report comment #23)Issues noted in the report and the directives for further evaluation needed to be addressed before closing escrow on the propertyMrM [redacted] discovered the previously obscured broken window during his final walk-thru yet accepted the property and chose to close escrow on the propertyThe whole reason for a final walk-thru is to do a final examination of the property with the seller’s possessions removedIf you, as the buyer, discover a previously obscured broken window on your final walk-thru, you should delay closing escrow to negotiate repairs with the seller or by closing escrow you are accepting the property which is unwise if the newly discovered defect is important to you We have encountered Client’s that fail to follow inspection report instructions before, as a result we created a concise page of the report that is a single page titled “READ THIS PAGE FIRST”In addition to other important information, page states: Follon directives and instructions to get further evaluation before the end of your inspection period or before closing escrow because experts performing further evaluation may discover additional defects that could affect your decisionsYou are responsible for all resulting consequences if you fail to follow-up A general inspection is like going to your family doctor for a check-upIf the family doctor finds problems, you will be directed to promptly consult with a specialist to get a full evaluation and options for correctionSimilarly, this report will direct you to see a specialist at times and you must do so promptly or accept the consequences that result from a failure to act upon our written instructionsEliminating all risk is impossible, but if you follow the report instructions you can reduce your riskYou are paying for this service so it would be imprudent to ignore the instructions contained herein CRITICAL KEY TO TERMS AND SYMBOLS USED IN THE REPORT: "Attention" - Specific notation is made that issues were found that need to be addressed by competent repair personnel after full system evaluation performed prior to the end of your inspection period or close of escrow (in most cases a licensed contractor and/or system expert is required) E.G- This is the abbreviation "example given"Normally used in report comments to identify the location of a noted discrepancy or observationDo not interpret that the "e.g." locations are the only areas in which an issue exists, it is only used to identify example(s) of the reported condition When buying a home, everyone in the transaction plays a part in discovery of the true condition of the propertyThat includes, very importantly, the buyer and the seller Specifically: • The Seller of the property is the most acquainted with property condition and they are required to disclose known defects using the Seller’s Property Disclosure Statement (SPDS)If damage or a failure of a system occurs between filling out the SPDS and closing escrow, the seller is required to notify the buyer of the problem • The Buyer, during site visits, before writing a contract and more importantly at the Buyer’s final walk-thru inspection, must determine for themselves the overall condition of the propertyIf they wish to reduce the risk of purchase, they must analyze the inspection report and determine what needs immediate repair from the seller, what they are willing to fix themselves, and what needs further review At the Buyer’s final walk-thru inspection, they are to run through a checklist of items (usually provided by the buyer’s agent) to see that everything that is nontechnical in nature is operational and in acceptable condition Finally, windows (and electrical outlets) in the home receive a “representative number” inspection, especially on occupied homes with possessions and window coverings blocking accessThis means that not every window (or electrical outlet) is inspected This has been stated in the Standards of Practice for home inspectors since the 1970’s For this reason, the seller apparently failed to fulfill their obligation to disclose the latent broken window in the Seller’s Property Disclosure Statement or upon discovery when they were moving outTherefore, MrM [redacted] should contact the seller if he wants it fixed by othersIn the final analysis MrM [redacted] also bears much of the responsibility for not following the inspection report directives and for closing escrow on the home after finding the broken window during the final walk-thru yet deciding to close anyway We performed this home inspection with excellence and in full compliance with the Standards of Professional Practice for Arizona Home InspectorsPlease close this Revdex.com complaint, it is unfounded

Dea Sirs,I don't accept the business response as I consider is gross negligence to not look at every window of a house when an inspection is performed, the window was obstructed and got broken by a plant on the outside, but as every window does it has sides, if the inspector had opened the blinds on the other side he would have easily seen itIs not true that I picked up on the broken window during the walk through and decided to close escrow anyway, I don't know where that allegation is coming from, I only saw it on moving day, the whole reason to hire an inspection company is to find damages before closing, I feel they failed to do it and I consider unacceptable that on their response they say it was my responsibility.Sincerely,Carlos M [redacted] M.D

We will respond to customer and resolve complaint.*** *** Director of Communications and Government Affairs Albertsons Vons Pavilions 714-***

In an effort to provide you with exceptional customer service, we will provide you with a refund of the home inspection portion of the fee paid in accordance with the terms of the signed contract

We stand behind our written home inspection report As you can see from the attached pertinent pages from the home inspection report the windows were not noted to be Satisfactory, they had notable defects present and you were directed to consult an expert prior to closing escrow - which you
failed to do against specific directives in the inspection report The existing windows reportable defects were all noted in the report Our report comment #even informed you that the entire batch of windows could be problematic The inspection report informs you that separate reportable window defects were apparent on the day of the inspection back in April. The words Attention and Review at the end of each defect sentence is defined on page to mean that you needed to consult with a contractor or other expert for a full evaluation before the end of your inspection period or close of escrow YOU FAILED TO FOLLOW THE DIRECTIVES IN THE HOME INSPECTION REPORT - so you are responsible for any real or perceived issues that would have been revealed had you contacted experts before closing escrow as you were instructed.A home inspection is like going to your family doctor for a check-up. If the family doctor finds defects related to your heart, then directs you in writing to see an expert in a timely manner, it would be imprudent not to rush toward further discovery of an issue so important to you Home inspectors do not analyze or report on detailed assembly characteristics of windows. A window expert is required for that service and we did not contract with you to provide this service The Standards of Professional Practice for Arizona Home Inspectors do not require a home inspector to report on window design characteristics If you and your wife were so intensely focused on matters related to the windows, then you should have taken immediate action on the specific inspection report directives to consult with expert(s) prior to closing escrow

Mt S*** keeps referencing the inspection report, that we did not follow the inspectors direction/recommendation to have further evaluationAs you can see on MR S*** own attachment, the reports states that there is evidence of broken seals in a few windows, evidence of fogging and rainbow coloringWE HAD NO ISSUE IN REPLACING A FEW SASHES THAT MAY HAVE BROKEN SEALSthe expense to replace/repair are expected in a home this ageThe inspector misled us into believing we had dual pane sealed windowsIt is not unreasonable to trust a written report by a professional hired to work on or behalf. It would reasonable for us to have expected the windows to be dual pane sealed since the inspectors own reports states that they dual pane sealed windows have potential broken seals.. MR S*** asked me to look at the standards and professional practicesI cant find any place that states that what an inspector puts into a report can not be taken as fact or that consumer need to have an expert fact check the reportThe inspector stated that we had dual pane sealed windows, that is all we asked him to verify no less than three times I believe a consumer should be able to trust the written report and word of a hired professional that the consumer has hired to work on his or her behalf

The information your previously provided us states:Was the issue apparent at the final walkthrough? - YesRelative to the service with contracted with you to provide, it really is not that important whether you properly performed a thorough walkthrough inspection with the seller possessions removed. I can assure you that our inspection was performed in accordance with the state standards (see the Interior section of the state standards below). You failed to demand in the BINSR that the seller fix the broken window noted for example in the report on the east side let alone check all of the others as we advised. Home inspectors check a representative number of windows in occupied homes - sorry but that is a fact. Like a physician, we have clients that believe incorrect information about the service we are providing. That does not make the client/patient correct, it simply means that they did not understand the details of the experts' processes. Similarly, as a physician, I'm sure you encounter patient's that do not follow direct instructions. Are you, as the physician, at fault for the patient/client not following written instructions? Of course not! There are multiple areas of the home that a "representative number" of the components are inspected. That is the nature of a home inspection and it has been that way since the 1970's when home inspection began as a profession. 11. System: Interiors 11.1 The inspector shall observe:A. walls, ceiling and floors.B. steps, stairways, balconies and railings.C. counters and a representative number of cabinets.D. a representative number of doors and windows.E. separation walls, ceilings, and doors between a dwelling unit and an attached garage or another dwelling unit.F. sumps.11.2 The inspector shall:A. operate a representative number of primary windows and interior doors.B. report signs of water penetration into the building or signs of abnormal or harmful condensation on building components.

A home inspection is one of the best values on earth. For a modest fee, most Clients
negotiate for repairs or financial concessions from the seller of over ten times what they
pay for the home inspection. In this case, our home inspection fee was $485 and Mr.
M[redacted] negotiated $3,700 off the...

price of the house for addressing only 3 of the
reported home defects contained in our inspection findings. He ignored a vast number
of other problems we found with the home. The property he purchased was not in stellar
condition as the summary section of the inspection report alone contained 65 separate
notations. Included in the main report and summary were problems with broken window
glass at report comment #186 with an example given of the east side and the word
“Attention” noted which is defined in the report to mean additional review and repairs
are needed. This was an occupied home with excessive possessions noted inside
which prevents us from getting to every window (report comment #197). The window
described as broken was covered with problematic vegetation on the outside (report
comment #23). Issues noted in the report and the directives for further evaluation
needed to be addressed before closing escrow on the property. Mr. M[redacted] discovered
the previously obscured broken window during his final walk-thru yet accepted the
property as-is and chose to close escrow on the property. The whole reason for a final
walk-thru is to do a final examination of the property with the seller’s possessions
removed. If you, as the buyer, discover a previously obscured broken window on your
final walk-thru, you should delay closing escrow to negotiate repairs with the seller or by
closing escrow you are accepting the property as-is which is unwise if the newly
discovered defect is important to you.
We have encountered Client’s that fail to follow inspection report instructions before, as
a result we created a concise page 3 of the report that is a single page titled “READ
THIS PAGE FIRST”. In addition to other important information, page 3 states:
2. Follow-up on directives and instructions to get further evaluation before the end of
your inspection period or before closing escrow because experts performing further
evaluation may discover additional defects that could affect your decisions. You are
responsible for all resulting consequences if you fail to follow-up.
A general inspection is like going to your family doctor for a check-up. If the family
doctor finds problems, you will be directed to promptly consult with a specialist to get a
full evaluation and options for correction. Similarly, this report will direct you to see a
specialist at times and you must do so promptly or accept the consequences that result
from a failure to act upon our written instructions. Eliminating all risk is impossible, but if
you follow the report instructions you can reduce your risk. You are paying for this
service so it would be imprudent to ignore the instructions contained herein.
CRITICAL KEY TO TERMS AND SYMBOLS USED IN THE REPORT:
"Attention" - Specific notation is made that issues were found that need to be addressed
by competent repair personnel after full system evaluation performed prior to the end of
your inspection period or close of escrow (in most cases a licensed contractor and/or
system expert is required).
E.G. - This is the abbreviation "example given". Normally used in report comments to
identify the location of a noted discrepancy or observation. Do not interpret that the
"e.g." locations are the only areas in which an issue exists, it is only used to identify
example(s) of the reported condition.
When buying a home, everyone in the transaction plays a part in discovery of the true
condition of the property. That includes, very importantly, the buyer and the seller.
Specifically:
• The Seller of the property is the most acquainted with property condition and they
are required to disclose known defects using the Seller’s Property Disclosure
Statement (SPDS). If damage or a failure of a system occurs between filling out
the SPDS and closing escrow, the seller is required to notify the buyer of the
problem.
• The Buyer, during site visits, before writing a contract and more importantly at the
Buyer’s final walk-thru inspection, must determine for themselves the overall
condition of the property. If they wish to reduce the risk of purchase, they must
analyze the inspection report and determine what needs immediate repair from
the seller, what they are willing to fix themselves, and what needs further review.
At the Buyer’s final walk-thru inspection, they are to run through a checklist of
items (usually provided by the buyer’s agent) to see that everything that is nontechnical
in nature is operational and in acceptable condition.
Finally, windows (and electrical outlets) in the home receive a “representative number”
inspection, especially on occupied homes with possessions and window coverings
blocking access. This means that not every window (or electrical outlet) is inspected.
This has been stated in the Standards of Practice for home inspectors since the 1970’s.
For this reason, the seller apparently failed to fulfill their obligation to disclose the latent
broken window in the Seller’s Property Disclosure Statement or upon discovery when
they were moving out. Therefore, Mr. M[redacted] should contact the seller if he wants it
fixed by others. In the final analysis Mr. M[redacted] also bears much of the responsibility
for not following the inspection report directives and for closing escrow on the home
after finding the broken window during the final walk-thru yet deciding to close anyway.
We performed this home inspection with excellence and in full compliance with the
Standards of Professional Practice for Arizona Home Inspectors. Please close this Revdex.com
complaint, it is unfounded.

This person is not our Client. She is the seller of a home that the buyer backed out of buying after receiving the results of the home inspection. The home was in poor condition and her allegations against us are inaccurate.

Dea Sirs,I don't accept the business response as I consider is gross negligence to not look at every window of a house when an inspection is performed, the window was obstructed and got broken by a plant on  the outside, but as every window does it has 2 sides, if the inspector had opened the blinds on the other side he would have easily seen it. Is not true that I picked up on the broken window during the walk through and decided to close escrow anyway, I don't know where that allegation is coming from, I only saw it on moving day, the whole reason to hire an inspection company is to find damages before closing, I feel they failed to do it and I consider unacceptable that on their response they say it was my responsibility.Sincerely,Carlos M[redacted] M.D

We will reach to out the customer directly.

I have shared this complaint with the appropriate member of our team to contact customer.

Complaint: 9941577
I am rejecting this response because:
All of my complaints have not been addressed. I did received contact from the store manager and did received my money back. I also received an apology from the store manager. I do not see how this will be prevented in...

the future. I also have no assurance the assistant manager received any type of disciplinary action for the way I and others were treated. This has happened to others at the same store. I also have not been contacted by anyone in the corporate office to officially say they will provide training so every store employee is aware of the corporate policy with regards to fraudulent gif cards. Oh and maybe an apology from corporate, some acknowledgement that this was handled very badly. I was not just turned away, I was hassled by police officers the store called on me. 
Regards,
[redacted]

Review: My name is [redacted] and I have been a shopper for the vons on Mission gorge rd in San Diego for 15 years. Tuesday evening around 5:30pm I was at the check out register and used my WIC check that to purchase items. I interacted with the Cashier named Freddrick, who I have never seen before. He was rude and unfriendly because I was using WIC, being on state aid is bad enough but when the cashier makes a deal about it makes you kind of embarrassed. I had 3 WIC checks in all, the first one was fine, the second was for a 6 dollars in fruit and vegetables I asked him to go over so that I can pay the difference but he stopped at 5.89 and processed the check but because of Just for you it went down to 4.90 or something close and I lost out of a dollar. Not only did he do that, but he entered my 3rd check wrong and over rang me. First off I couldn't get potatoes which is a WIC approved item listed in the program but because your system does have an (+) on the computer its no? Other Vons stores have allow potatoes and have their act together and but are to far for me to go to all the time. So he didn't give me the potatoes but my total was still over the 6 dollars allotted on my check, I wanted to get out of there quickly because the line was long and back to the Starbucks and I had my 2 small children with me. I was suppose to pay .22 and did using my EBT card but the whole 6.22 amount charged my EBT card and the register told him to give me back 5.00. Instead he said I don't give you the money but I explained that he just double charged me then. He said no and proceeded to argue with me. He never looked at the receipt to see what I was talking about after about 5 minutes trying to explain to him I asked to speak to a Manager. About 4 minutes later someone in a white shirt eating walked over and said I was right and to give me the money, but still I knew something wasn't right. He overcharged me for some vegetables that cost 2.49 again I had 2 small children wanting to leave and eat dinner. MOREDesired Settlement: I have contacted the Store Manager 5 times this week once on tuesday, twice wednesday, once thursday and once friday and she is either not in or the person on the phone replys there is no Manager here. I have left 3 messages and no return call? I want my money back, I want the cashier to either never be on a register or near the public again he has horrible customer service skills. Removal of WIC privileges since they keep ripping all the WIC participants off if they don't pay attention.

Business

Response:

Review: The gas rewards/promotion they are advertising has so much fine prints (which I later found out are their "standard exclusions)Desired Settlement: Please give customers the "rewards" they are entitled to

Business

Response:

We will reach to out the customer directly.

Review: Raw chicken could have defiantly almost been a health issue!! 12/20/13 early evening I stopped at vons for a family meal after work. Purchased the 8 pieces of chicken with 2 sides. Got home and all the Pisces except for the legs were RAW INSIDE!! I called vons immediately called vons asked to speak to a supervisor or manager and I was rudely told to call back because manager was on check out (cashier). I asked if I could leave my info for manager to call me and the male on the line insisted icall back. At this point I drove back to vons spoke to [redacted], explained to [redacted] I was sold Raw Chicken. [redacted] at that tha time quickly refunded me $6.00 and some change. He did not refund me for my entire meal . I tried to show him the Raw Meat he did not care to see. [redacted] or no other stsff member apologized for this happening. Bad,bad customet service exercised here in vons. My kids/family members could havegotten sick! They are not cooking the meat long enough here and someone needs to correct this especially on big Pisces of chicken. Under staffed around holiday time bad customer service!Desired Settlement: Im not sure, but something should be done how rude I was treated after being sold Raw Chicken!

Review: On June 22, 2015, I rented a Rug Doctor carpet cleaner from the Vons in Pacific Beach. Their customer service representative was very helpful and well-informed while I was renting the product. I had urine stains on my carpet that I wanted to get cleaned. I used the product that night and noticed that the smell of urine had decreased in the concentrated areas but seemed to be spreading over the areas that I went over with the machine. I decided to let it dry and try again the next day. Upon waking up the next morning, it was clear that the smell had in fact been spread all over the areas of carpet by the Rug Doctor. I decided to be proactive, purchase more carpet cleaner and deodorizer to rid my home of this repugnant smell. The 2nd attempt at cleaning seemed to help, however, the smell still remained. Upon returning the Rug Doctor, I explained to the same Customer Service employee the problem that I had and my dissatisfaction with their product. He mentioned that "sometimes the machine leaks" and proceeded to process my return. He ignored my complaint, didn't offer any advice on how to remove the smell or even sympathy for the defective product he himself rented to me just 24-hour prior. 3 days later and my home is filled, top-to-bottom, with the unbearable smell of urine and a hint of carpet cleaner. It is so bad, I now have to pay a professional cleaning service to come to my house and clean everything. To add to the situation, the smell of dog urine that is now unavoidable has caused my asthma to act up after years of having it under control, the house is now festering with germs and putting anyone in it in harms way of a respiratory infection. I spent over $100 on the rental and supplies and I now have to for over hundreds more in professional cleaning services... Vons has done nothing to help with this and it's unacceptable.Desired Settlement: I would like to be reimbursed for my rental and supplies purchase from the store. I would also like Vons to either pay for a service to come clean up the mess they made worse. I don't think either is unreasonable considering their negligence in renting a defective product and their complete disregard of a customer's complaint.

Business

Response:

We will respond to customer and resolve complaint.

Review: I purchased a PayPal prepaid debit card at a Vons store in Carlsbad, CA. This is a NETSPEND Card, not PayPal Card, it has nothing to do with PayPal. At the store I loaded $80 in cash at the store with a checker. I received a receipt for such. NetSpend will not activate the card that I purchased at Vons for some unknown reason. The card is worthless to me. I cannot access the money that is on the card. I have spent hours on the phone with NetSpend, Vons and PayPal to get the money back to no avail. I spoke with [redacted] at the store by phone, I also spoke with [redacted] in the customer service 800 line with no luck, This is fraud. I want my money back immediately in cash, at the store.Desired Settlement: I want the $84.95 back from the card that I purchased at the store that was mislabeled as a PayPal prepaid debit card.

Review: based on the url https://www.safewaygiftcardrewards.com/#ecode

I can purchase 125$ of amazon gift card and I should get a promo code to redeem for $25 visa gift card. I was not printed a promo code and am not able to refund the gift card. customer service (ref #[redacted]) states it is valid only for CA - but no where does any advertisement state so.Desired Settlement: either the ability to refund the 125$ amazon gift card or $25 refund or the promo code to redeem the $25

Business

Response:

I have shared this complaint with the appropriate member of our team to contact customer.