Voyetra Turtle Beach, Inc.

Just bought a set of Elite 800s on Nov *** and already the headset is destroyedBattery side gets so hot it almost burns your eat and hand when you touch it, on top of that the sound goes in and out every two secondsThank you Turtle Beach for the amazing dollar headset that doesn't even work!!!! No one has contacted me or tried to resolve this issue after I have contacted the company on several occasionsThe simple fact that this was sitting in my living room on there charging dock and could have caught fire in the middle of the night or even exploded while I was wearing it is a huge concernI will gladly send pictures of the device and then show pictures of the device destroyed if need be

I purchased a PXTurtle Beach headset through a retailer at *** in OctoberIn January it started to become defectiveEssentially the headset itself started to just come apart as one of the pieces of the shielding came off of itThen the headset kept shutting itself off in windowsI asked for help from customer serviceIt took about days for a responseThis is not timely customer serviceIt's even worse when I explain the problem and I get a form letter responseAfter this happened I discovered there is now a short in the headset as the headset started smoking and became very hotI was afraid of it catching fire so I unplugged it
I did get another reply from customer service who told me that I should pay money to ship the product back to them after I already paid money for their product which is brokenIt's not my fault they sold me something that they did not build properly in the first placeI am disabledI do not driveI cannot print out an RMA which they sent

I purchased a PXmicrophone a bout a month ago and it started having issues todayThe mic would emit a screeching noise from my endI called customer support and the first person was very rude she interrupted me to the point I hung upThe second lady after asking one question on how to navigate the site and asking what they do there hung up on meI had a long day at work and was very stressed I just wanted to get information on how to get another headset now that this one was brokeI am very upset with there lack of customer service and will be purchasing another brand in the futureI was using the device to record for youtube but, now it will have to wait again because, of the companyThis makes me so upset for a multi-million dollar company how can they be so poor in customer serviceWill not be going through them again and I have not had a single issue with there headsets for the years I've used them

Hello, I had purchased head sets from this company in the last monthsAll purchased at a local retailerThe product is the Turtle Beach Ear Force PXThe first time the audio wasn't workingSecond time same problemThis last time the mic stopped workingI've tried to contact the company a few times and they haven't responded at allI have been searching online for a number to call to speak to someone about the problemNo luck in finding a numberSomething needs to be done as this product is not cheapThank you

Horrible customer service!!! Felt like a number/dollar figure to themnot a loyal customerFilled a warranty request for my $headset that I purchased back in MayOnly way to talk to someone in warranty is to submit an email request not phone number Filled out the form detailed as possibleGot a response back asking for a detailed description of what's wrong with the head setThe guy, mitch, who responded to my original request didnt read my submissionLooked like he copied and pasted a responseIf he actually ready my submission, he would have seen what was wrong with my headsetAfter going back and forth with emails for business days, I find out that I have to send in the headset, wait for them to receive the box, and then wait 10-days to receive my new (probably refurbished) headset3-week wait to get a replacement for a headset that's under warrantyDont waste your time with these headsetsThey are getting cheaper and cheaper made Plus you aren't a valued customer to them just another gamer that they make money off ofGo buy from a different headset

This company has the worst customer service I have ever experienced I had their second nicest Xbox One headset after it broke after months of use I sent it back and it has been over a month and nothing has been done and the only way to communicate with them is by email and it also takes almost 1-weeks to even get a response from their customer serviceI really like the product but I will never buy another turtle beach headset again because of their customer service

Recently got a headset through this complain, it broke, took months to fix the issue, even get an answer at thatBoyfriend called customer service, got hung up on times, they wrote in there notes "*** ** *** *** *** *** *** ** ***." Sitting in the room with him, not once did he swear on the phoneSo I calledI am a manager at my own job, never in the years of being a manager have I ever once hung up, walked away from etca customer no matter how rude they were to my face, behind my back to, to higher ups etcAsked to speak to a higher up, was told no and that they were having a manager look into the case and to "they will respond to me in an email"

Xbox headset was still under manufacturers warranty and only way you can submit a claim is emailThen it says it could take 3-days to respondSo after days tried calling and customer service was very hateful and told me it may be 2-weeks! There is no reason not to help a customer when they spend that kind of money on a set of headsets! Very unprofessional! I have now read reviews about others having the same issue and will make sure that I let everyone know NEVER to purchase turtle beach

I purchased a turtle beach product from a third party businessDuring the installation of the product I was having problems getting it to function properlyI proceed to the companies website for technical support and followed some trouble shooting procedures on the website that proved ineffectiveI proceeded by calling starting a trouble ticket, the only way I I could contact the company, to request help with the product This turned into a once a week conversation via email with a turtle beach employee, murphy, that lasted four weeksFirst week consistent with him requesting the serial number to identify the product which was in the original requestOnce again serial was providedSecond week he asked for the same informationI replied with pictures of the product including the serial numbers printed on the productThird week he requested where I purchased the product and proof of purchase which I providedFourth week I received a message stating that they do not recognize

One of the absolute worst companies I have ever dealt withI ordered a headset over a week ago and it hasn't even left their facility yetI've called customer service and was told, with quite a bit of attitude might I add, to just send an email to sales and they'll look into itI just called again and was greeted with the same amount of attitudeI was going to cancel my order and ask for a refund but I was far too irritated, and she would probably end up telling me to send an email or show me how much she didn't feel like doing her job todayTurtle Beach is a joke in terms of customer service and business ethicsI highly recommend spending your money elsewhere on a company that will value your business

I purchased my initial set of TB elite in mid NovemberThey stopped pairing in three weeksI sent them in for replacement which took almost two additional weeksThe next set I received was unpaired out of the box and I was unable to pair as was the case with my first setI returned that set for another which was sent, I upgraded the firmware per instruction and there is now a hum in the earphone when noise cancellation is turned on (acknowledged a known issue) by TB techI returned that set and was sent another, unpaired after less than two weeks and will not pairLong story short, now SEVEN sets later and every single set becomes unpaired and will not pairAll troubleshooting steps prescribed have been followed to exact recommendationsThis is unacceptable!

Ordered some head sets from the company for over night ordered then on 2/** checked my email and was told that they wouldn't be here until the 2/**Called them up to see if I could get some money back and they said no we cant do that

Turtle beach may have the most horrible customer service I have ever dealt with in my entire lifeThey are a disgrace to the gaming and electronics communityThey have products with mass failures and refuse to recall them all and repair the widely known issueIf you call them out on it instead of trying to make it right to their customer they block youWith the strongest advice please take your business else where there are companies they actually care about the customer Turtle beach certainly does not at all

I purchased a Video Game Headset from this company over a year ago and in less than a the year it feel a partI contacted them and they gave me a replacementNow its been less than months since they replaced it and the second headset is brokenThey are willing to send me a third headset but I contacted them and asked for a refund as I can tell their products are very cheaply made and are lemonsThey refused to send me a refund and said they can only send me a third replacementAs you can figure there is no reason I would want a third headset because it will just break again as they are poorly made

Hello ***,We are sorry to hear of the difficulty you experienced with your productWe offer a warranty on our products which covers them against defects in materials and workmanship for one-year from the date of purchaseAccording to our records, when you originally contacted us on 5/*/2013, you
indicated that your product was purchased on 4/*/2013, meaning that the one-year warranty has since expired.We are happy to replace products as necessary during the one-year warranty periodWhen a product is replaced under the warranty, the original one-year warranty period is not reset or extendedThat said, we last issued you Return Merchandise Authorization (RMA) instructions on 11/**/2013, which itself was over a full year agoAt this point, the one-year warranty has long since expired, and we will not be able to replace the product. The warranty explicitly does not provide for a monetary refundWe are only able to offer refunds on items purchased directly on turtlebeach.com within days of the original purchase date.The details of our warranty are found at ***, and information regarding our return/refund policy is found at ***.If you have additional questions, please contact us by writing to *** and referring to Case Number ***.Sincerely,The Turtle Beach Support Team

Revdex.com:At this time, I have not been contacted by Voyetra Turtle Beach, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Voyetra Turtle Beach, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Hello [redacted],
We are sorry to hear of the trouble you've experienced with your product. As you indicated, Turtle Beach does cover products under a one-year manufacturer's warranty. The full details of our warranty can be viewed at [redacted].
When you had contacted our...

Tech Support team back in January 2014, you had reported the date of purchase for your PX3 as March *, 2012. So when you contacted us, your product's warranty already had been expired for 10 months.
Our warranty only provides for full replacement of a product within the one-year period from the date of purchase, but we simply do not have individual components of a headset to provide as far as customer repair goes.
However, one possible alternative is the "PX3 Headset Only", which is essentially a replacement PX3 headset that you could pair with your PX3 wireless transmitter. Here is a direct link to this item on our website: [redacted]
If you have any additional questions, you can e-mail our Tech Support Team by replying to the last message we sent you, or by sending a new e-mail to [redacted], and mention your original case number, Case [redacted].
Sincerely,
The Turtle Beach Technical Support Team

Hello [redacted],We're sorry to hear about the trouble you've had with your headset and for any difficulty during the troubleshooting process. We see in our records that we were able to move your case forward and proceed with warranty replacement service as needed. If we can be of any further assistance,...

please let us know by replying to the last e-mail from our Technical Support team, and we will be happy to help. Thank you for choosing Turtle Beach.Sincerely,The Turtle Beach Technical Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
While I appreciate the response, my preferred options for a resolution did not include "Give you more money and just buy a new one".  My offer for purchase was for the replacement parts and their shipping. Not to do exactly what my complaint indicated I would not do, "Value a company that does not value me."  Also, link you provided is your US store that only ships to the continuous USA. The link on that page for international buyers directs to third party retailers. I don't think I am remiss in showing my disgust at the way you handle the complaints of those who buy through 3rd party as per several other Revdex.com complaints you've failed to address in a service oriented manner.  Also, I made this purchase a year later than you claim as I was living in a different part of the country at that time. The purchase was made at my now local 3rd party retailer.
I've taken a chance and given you my money for a product.  Wishing to continue using this product, I've twice taken time out of my day to reach out to you in a professional and humble manner.  Twice I have been shown to the door and directed to the gift shop on the way out.  As I've already said, there is nothing illegal with your decision so I must exit through the door to which I have been shown. But my money will stay in my wallet and my negative experience with your company and products will be on my lips.  It is clear that we will not come to agreement as my simple demands are unreasonably high to you and your stance unreasonably immovable. It seems you think that small concessions will bankrupt your company.  This conversation is how you show contempt for those who trust you, THAT is what will bankrupt your company.
Also, THIS is a warranty, not that dribble you parade in front of everyone like a shield.
[redacted]
Sincerely,
[redacted]