Voyetra Turtle Beach, Inc.

Review: This complaint involves Turtle Beach Delta Force Special Edition wireless headphones. We have had 3 sets and they all broke in the same place. They break where the ear piece swivels on the head piece. I have checked several different websites and have found many similar complaints. The first set was purchased in Dec. 2011 by my son for his son. This set broke in Nov 2012. I thought my grandson had accidently broken it and was afraid to admit it, so I purchased another set for him. The 2nd set broke in the same place in Aug 2013. I contacted Turtle Beach support and they replaced this set. So now we have that set broken in the same place about 6 months after they were received. I again contacted Turtle Beach support with this complaint. They responded by Email that this set was no longer under warranty and this was not a common problem. As I stated earlier, after a simple research, I found many complaints regarding this problem. If they were to replace this set, what happens if or when the problem occurs again? We have spent a total of almost $600.00 on two sets of these headphones that seem to have a defect in manufacturing or design.Desired Settlement: I would like to resolve this problem with a full refund but would settle for replacement with some kind of guarantee that if this same problem occurs again, they will take care of it.

Business

Response:

Dear [redacted], we are very sorry for the trouble you had with your Turtle Beach product. I have just asked our technical support team to send out a follow-up e-mail to you to proceed with resolution of your case. Please be on the look-out for a message from [redacted], and our team will be happy to resolve this matter for you. -[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I purchased a Turtle Beach PX4 headset last week. The instructions manual was incomplete and was missing entire steps in the instruction manual. I called the company to see if someone could help, but received no response. I sent them an email on July [redacted] and have yet to receive a real response to that email. just the automatic reply that they are busy and will respond to me as soon as possible. I then posted my complaint on their [redacted] page, which they promptly deleted. I ended up posting my experience on their [redacted] page 4 or 5 times with Turtle Beach deleting my post every single time. they even had the nerve to send me angry messages on [redacted] denying that they ever deleted my posts. But then they would delete that post right after they sent me the angry message. I have asked to speak to a supervisor, so far with no success. I can't even post anything else on their [redacted] page as they have now blocked me. the only way I can view their [redacted] page is through another friends [redacted] account. And my friend showed me how all the posts I submitted to their page have all been removed. I also notified them that I was disabled veteran and they still blocked me. This company has very bad business ethics and showed me zero respect.

Review: I have gotten a mw3 foxtrot version headset for xbox360... glad it came with a one year warranty but after only 2.5 months the headset broke (no sound coming from left earpiece) got a warranty claim and had to spend $20 to ship it to them... after receiving another headset, 3 months later the headset breaks again the same exact way... once again spend 20 to get it shipped for a replacement... and finally the third headset broke the same exact way for the third time and now my warranty is out of date...Desired Settlement: would love to have a headset that wont break or even have a newer version headset... felt like their lack of design got me the short end of the stick since I have spent over a hundred dollars and am now out a headset

Business

Response:

Dear Revdex.com,

We are in contact with our customer [redacted]. Although this purchase is long out of warranty as a

last time we will replace his headset with a new one for the last time at our expense.

Sincerely,

Review: I bought this product a while ago and the headset does not work well at all. I have been using it for my Xbox One and at certain times, I can't hear people and they can't hear me.Desired Settlement: I contacted the company via e-mail and no one has responded. It has been months.

Business

Response:

Hello [redacted],We're sorry to hear of the trouble you're having with your product, but our Technical Support team is ready to assist you. It seems we have no record of an e-mail from your name or e-mail address, but Tech Support will reach out to you today (9/**/2015) via e-mail to help you troubleshoot. Please be on the look-out for a new message from [redacted], and be sure to keep an eye on your "Spam" folder or "Promotions Inbox". Thank you for choosing Turtle Beach!Sincerely,The Turtle Beach Tech Support Team

Review: Not receiving my elite membership merchandise after 3 months, poor customer service, not being able to replace a transmitter for my Stealth 450 , which leaves me with 150 dollar paper weight , cant login to my acct because its ,uinder review.

worst customer service I have ever hadDesired Settlement: to receive my elite 800x membership stuff, and replace transmitter for Stealth 450

Review: I ordered a 75 dollar product from Turtle Beach. After 2 months the cable to charge to headphones is broken. I expect something to last longer then 2 months when I pay for it. They are making me buy a new cable. I would rather just return the product for a full refund as it is not worth the money I spent.Desired Settlement: I wish a refund or a free charging cable considering their merchandise is not quality. I also did not break it myself or use it in a hard way. I really just want my money back so I can go with a better value company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Ordered some head sets from the company for over night ordered then on 2/** checked my email and was told that they wouldn't be here until the 2/**. Called them up to see if I could get some money back and they said no we cant do that.

Review: I ordered a XP7 Headset during a promotional offer.

I have taken receipt of the headset but I am still waiting on the promised Xbox One compatibility kit.

Here is the offer in full:

"If you purchase a Turtle Beach Ear Force XP SEVEN, X42, XP400, or XP510 between November **, 2013 and January **, 2014 you will receive a kit that will make the headset compatible with the new Xbox One console. The compatibility kits will be shipped free of charge between March *, 2014 and June **, 2014.

In order to redeem your free upgrade kit, all claims must include the UPC from the package of a qualifying product and a copy of the related sales receipt and be submitted no later than February **, 2014."

I have met all of the above conditions.

Here is the e-mail in full:

"Thank you for sending your UPC. It has been received and validated. Once the Xbox One™ audio adapter is available for shipment (expected between March *, 2014 and June **, 2014) you will receive another email with shipment information."

Since this last e-mail there has no further contact on their behalf.

I have since waited till the deadline expired and tried to contact them by e-mail on numerous occasions.Desired Settlement: I hope they can fulfill their original agreement and deliver the goods to me.

Or at the very least, a statement as to why they did not honor the agreement.

Business

Response:

Hello [redacted],

We apologize for any inconvenience, but we are happy to report that this has been resolved for you. I understand that you had contacted our Technical Support team via e-mail for assistance, and they have verified that your XP SEVEN indeed qualifies for the Xbox One Upgrade Promotion, and that your free Xbox One Audio Adapter has been shipped out, and is currently in transit to you. Please check your e-mail inbox for a message from [redacted], which will contain the tracking information for your package. If you have any additional questions, feel free to reply to the e-mail from our Technical Support team, and we will gladly assist you.

Sincerely,

The Turtle Beach Technical Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a (px4)gaming headset for 150.00$ via one of TurtleBeaches vendors that is marked on the box"Ps4 Compatible" it also lists its functions" chat volume control , mute connection via bluetooth" and a few more features. When the headset is setup it cannot connect via Bluetooth and its Volume and Mute controls are not able to work unless its connected via bluetooth. When I contacted TurtleBeach they said it is because Sony will not allow it to connect via Bluetooth and that if I wanted to have full use of the features I already thought I bought for 150$ I will have to pay an additional 15$ for a cable they did not include in box. TurtleBeach is owned by Sonys direct competitor ( Microsoft). My issue is this seems completely illegal to sell a product falsely stating it works out of the box then saying" oh you want it to work like the box described? Pay us 15$ more"Desired Settlement: I would like them to send me the wire that allows my headset to control chat volume and mute( as described on box)as well as mark existing Headsets with a warning explaining this or ship them with this wire from the start.

Consumer

Response:

Case ID [redacted], I have been able to return device to retail store I purchased the item from but they are currently still selling them with false advertisement and misinformation.

Review: In July I purchased the turtle beach Stealth 400 headphones. A week later the slides that holds the headphones together from the top broke exposing the wires. I returned them and got another pair. This within hours those same slides broke in several places.

I contacted turtle beach and they said send them in and they would give me a pair that wouldn't do that. They received these defectively made headphones on 9/**. On 10/** over 6 weeks after they received the defective headphones. They said they would upgrade me with their Stealth 500 headphones.

Problem with this upgrade they too have the exact same problem. The slides break within days if not hours. As reported on [redacted] review sites. I responded immediately and told them do not replace the original defective headphone with equally defective headphones. They responded right back they would send me their elite 800 headphones. They don't have the same defect.

Six days later I received the replacement. The stealth 500 headphones instead of the elite 800 they promised. I again emailed them demanding they send another RMA for these out of box knowingly defective headphones. They have up to date are ignoring my emails.Desired Settlement: Turtle Beach is knowing selling these headphones, they know are defective. Then they stall customers for weeks if not months for a reasonable resolution. I was willing to wait until they received a new lot of these headphones from their manufacturer. That was not defective right out of the box. But they sent another defective replacement. For the defective product they originally sold me.

Desired outcome;

I want them to send me a pair of headphones that is not defective right out of the box. Namely the elite 800 headphones that don't have the same exact defects.

Consumer

Response:

At this time, I have been contacted directly by Voyetra Turtle Beach, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because;They sent me a return label which I had to pay postage 3 weeks ago. They received that defective headset on 11/**/15. Since then I've received no other communication from them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Voyetra Turtle Beach, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I bought a wireless headphone set for my Xbox. The wireless adapter went bad. I asked for a replacement they said I would have to send everything back. I told them I was uncomfortable sending headphones in since there was nothing wrong with them. They have been on my ears only and we're still new with no marks and very clean. They said they can't replace just one part and that I would get a brand new set. After waiting over a month I get my replacement and is far from new. The headphone are very dirty. I am completely unsatisfied and sent them an email which I received no response from. I havent even installed this set because I have no plans on putting these on my head. I have it in email from them saying it would be new and they failed to fulfill their agreement.Desired Settlement: I want a brand new PX51 no exceptions.

Consumer

Response:

My issue has been resolved by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They Acted promptly with an appropriate fix but really wish they would have emailed me that they were fixing so I would have avoided the complaint. Thank you.

Sincerely,

Review: I recently purchased a set of Turtle Beach Ear Force Stealth 500x headphones from my local Best Buy. After having them for little over a month I am now having issues with the headset not wanting to pair with the transmitter. I tried all the trouble shooting options available on their website, with no luck. I then contacted their support team via website ticket Turtle Beach Case# [redacted] Stealth_500X Pairing.

I received a canned answer with an attached PDF file that explained the pairing process and was told to contact them if I had any trouble. I responded telling them the pairing process didn't work, only to received the same CANNED ANSWER again! I responded the second time, with more details.... TWO WEEKS LATER I'm still waiting for a response.Desired Settlement: To get actual help in resolving the issue I'm having with the headset and not the same canned answer over and over again.

Business

Response:

Hello [redacted],We're sorry to hear about the trouble you've had with your headset and for any difficulty during the troubleshooting process. We see in our records that we were able to move your case forward and proceed with warranty replacement service as needed. If we can be of any further assistance, please let us know by replying to the last e-mail from our Technical Support team, and we will be happy to help. Thank you for choosing Turtle Beach.Sincerely,The Turtle Beach Technical Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought the Turtle Beach Z300 and it was defective. I work in a call center and need it to take phone calls. The company wants me to send it back before they send me a new one. This would cost me my job. I offered to give them my credit card number to guarantee my return.Desired Settlement: Send me replacement with return envelope and I will return defective unit immediately. I will also guarantee it with my credit card

Business

Response:

Hello [redacted],

We are very sorry for the trouble you have had with your Z300, and we will be happy to replace your product for you under warranty. On 5/**/2014, our Technical Support team issued you the Return Merchandise Authorization (RMA) you need to send in all the components of your Z300 (headset and USB transceiver) so we can issue a new, factory-sealed Z300 unit.

We do stand by the quality of our products, and have them covered against defects in materials and workmanship under our one-year manufacturer's warranty. For warranty service, our policies require that the customer send in the defective unit, after receiving official RMA instructions from the Technical Support team, before any replacement goods can be shipped out. This is akin to the way a retail store would not be able to issue a new product to a customer before that customer brought back the original defective item. The full details of our warranty can be viewed at [redacted]

We understand that you use your headset at your place of work, however, as our technical support team communicated to you, our headsets are designed and intended for home entertainment purposes, and cannot be guaranteed for suitability in commercial, corporate, industrial, or military environments. Unfortunately, we are unable to take a credit card number for advanced replacement (cross-shipping) as part of warranty service, as you had suggested.

If you have any additional questions, please contact our Technical Support team at [redacted]. We apologize for any inconvenience, but we reiterate that once we receive all the components of the defective Z300, we will be happy to replace your entire product for you.

Sincerely,

TurtleBeach.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They sell me a brand new product with a defective part and all they had to do was send me the replacement part but instead choose to ask me to send the whole thing back which would of caused me to lose my job..

Even with me guaranteeing the return of any parts with a credit card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted],

Although we do have different parts and accessories for many of our products available for separate purchase and/or replacement, unfortunately, the USB transceiver for the Z300 is not available for purchase, nor is it available for us to issue to you as a separate replacement part. We are very sorry for this inconvenience.

We kindly ask that you send in all components of your Z300 (headset and USB transceiver) as per the RMA (Return Merchandise Authorization) instructions we e-mailed you on 5/**/2014, and we will gladly move forward with warranty replacement of your product. We cannot issue a replacement Z300 to you until we receive your current Z300 headset and USB transceiver.

Sincerely,

TurtleBeach.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sincerely,

Your ability to listen is worse than your customer service skills. Since I cant be a day without a product because of work I offered to give you my credit card number and have you send the replacement first. You have refused so we are at a stallmate

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Review: I purchased my Turtle Beach headset PX4 that was advertised as being functional with the Playstation 4 but the all the features of this headset are not functional it cannot be connected by bluetooth with playstation 4 you can't reduce the game chat because it does not work while in a party with people which leads to an overlap of in game chat which interferes with the game audio and gaming experience also the mute button does not function. I honestly paid a lot of money for a product that failed to complete it's features as advertised.Desired Settlement: I would like Voyetra Turtle beach to give me a full refund as they advertise their product to be completely functional with the playstation 4 which in reality its not. If I would've known their headset model PX4 features were not all functional I would not have purchased it also they should also change they way advertise their PX4 headset as it's misleading .

Business

Response:

The business has responded with the following statement:

The PS4 does have a Bluetooth interface, but it supports only a very limited range of Bluetooth devices. As of 2/*/2014, the latest PS4 firmware update (1.60) supplies Bluetooth support for a few Sony headsets, but not for the Bluetooth interfaces in any other companies' headsets (including Turtle Beach).

Please continue to use the PS4 Chat Cable to connect your Turtle Beach headset to the PS4 controller.

Since the PS4 does not connect to the Bluetooth interface in our wireless headsets, the Bluetooth chat controls on the headset will not be active on the PS4. The PS4 has a menu setting for chat volume level that you can adjust.

More information on Bluetooth device compatibility with the PS4 can be found here:

Confirmed by Sony in that article: "Existing wireless headsets from third-party companies that use a Bluetooth connection will not be supported on PS4, though most USB headsets will be supported following PS4 system software update 1.50."

The update enabled the use of USB CHAT interfaces on some of our headsets, like the P11, PX21, PX22 and Shadow.

You can use the PS4 Chat Cable or Mobile Adapter Cable with our wireless surround sound headsets like PX4, XP400, PX5, PX51, Phantom and others. In this case you'll use the PS4's own Chat level control and not the Chat level control on the headset.

We have a Knowledgebase article that describes using the Adapter Cable included with the Phantom, XP510, and PX51 here: [redacted]

For other models, PS4 Chat Cable Instructions and information can be found here: [redacted]

I understand that you had requested a full monetary refund. Turtle Beach is only able to provide a refund within 30 days of the date of purchase, on items purchased directly on [redacted]. For items purchased from retail stores or other websites, through the point of purchase. So if you had purchased your product on [redacted], please reply to your order confirmation e-mail for assistance. Otherwise, we kindly ask that you contact the retailer where your purchased this item.

At this time, we do not know if Sony has plans to unlock the PS4 Bluetooth to work with any other companies' headsets. If you have additional questions, please visit [redacted] to submit an inquiry, and we will be happy to assist.

[end response to customer]

--

Review: It's pretty plain and simple. I bought an Earforce PX3 wireless headset and a very short time after the expiry of the 1 year warranty the unit snapped clean in half just above the left earpiece. Upon further inspection a web of cracks and stress breakage was visible on both earpieces in the same area of the failure. Now I don't have a blimp for a head and I take tediously good care of my electronics, I have ~6 year old set of Skull Candy headphones that see hours of daily use and they are only now starting to show this level of wear and tear. I contacted customer support and asked about replacement or repair, even at my own cost because I truly like this headset. While I'm sure it's not illegal, the answer I received was "No warranty = no service, good day". At first I was actually taken aback at the cookie cutter, corporate stonewall type response. I certainly was expecting some level of quality in addressing my issue. I mean, come on... it's Turtle freakin' Beach. In frustration I replied indicating complete dissatisfaction with this answer as there was not a single attempt made to address my issue, not even a point in the direction of a 3rd party repair, nothing, just a boot out the door. No further replies were received. Yes my warranty expired, but this damage was not sudden, it was a gradual failing of the structural components of the headset that was only noticed upon it's complete failure. It is more than reasonable to assume this gradual failure began well before the expiry of the warranty. I mean, I had even asked if I could PURCHASE the replacement parts and pay the shipping to have the parts sent to me for a self repair (what did I have to lose? My warranty validity?), to which they had replied advising that they "did not have extra parts".

I don't, or don't want to believe this is the way Turtle Beach does business. And would like to give a company I want to trust another chance to keep that trust. I greatly enjoyed the product, but I will not value a company that doesn't value me.Desired Settlement: I would like a repair, replacement, or parts sent so I can effect repairs (yes I'll still pay for them if need be)

Business

Response:

Hello [redacted],

We are sorry to hear of the trouble you've experienced with your product. As you indicated, Turtle Beach does cover products under a one-year manufacturer's warranty. The full details of our warranty can be viewed at [redacted].

When you had contacted our Tech Support team back in January 2014, you had reported the date of purchase for your PX3 as March *, 2012. So when you contacted us, your product's warranty already had been expired for 10 months.

Our warranty only provides for full replacement of a product within the one-year period from the date of purchase, but we simply do not have individual components of a headset to provide as far as customer repair goes.

However, one possible alternative is the "PX3 Headset Only", which is essentially a replacement PX3 headset that you could pair with your PX3 wireless transmitter. Here is a direct link to this item on our website: [redacted]

If you have any additional questions, you can e-mail our Tech Support Team by replying to the last message we sent you, or by sending a new e-mail to [redacted], and mention your original case number, Case [redacted].

Sincerely,

The Turtle Beach Technical Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I appreciate the response, my preferred options for a resolution did not include "Give you more money and just buy a new one". My offer for purchase was for the replacement parts and their shipping. Not to do exactly what my complaint indicated I would not do, "Value a company that does not value me." Also, link you provided is your US store that only ships to the continuous USA. The link on that page for international buyers directs to third party retailers. I don't think I am remiss in showing my disgust at the way you handle the complaints of those who buy through 3rd party as per several other Revdex.com complaints you've failed to address in a service oriented manner. Also, I made this purchase a year later than you claim as I was living in a different part of the country at that time. The purchase was made at my now local 3rd party retailer.

I've taken a chance and given you my money for a product. Wishing to continue using this product, I've twice taken time out of my day to reach out to you in a professional and humble manner. Twice I have been shown to the door and directed to the gift shop on the way out. As I've already said, there is nothing illegal with your decision so I must exit through the door to which I have been shown. But my money will stay in my wallet and my negative experience with your company and products will be on my lips. It is clear that we will not come to agreement as my simple demands are unreasonably high to you and your stance unreasonably immovable. It seems you think that small concessions will bankrupt your company. This conversation is how you show contempt for those who trust you, THAT is what will bankrupt your company.

Also, THIS is a warranty, not that dribble you parade in front of everyone like a shield.

Sincerely,

Business

Response:

Hello [redacted],

You indicated to the Revdex.com that you purchased your product on 11/**/2012, but you had originally given 3/*/2012 as the purchase date to Turtle Beach. However, in either case, the one-year warranty on your product has expired and we are unable to provide a replacement.

Sincerely,

The Turtle Beach Technical Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, if you refer to the original complaint, and all subsequent replies I have given, I have myself stated that I was just past the warranty date. The one that you have made it very clear you intend to cower behind hoping I will go away.

Meanwhile, Astro gaming was happy to accept my business (at almost $400) with professionalism and integrity. You can keep your cheap plastic products, deteriorating reputation, and customer disservice.

Revdex.com, I do not wish to receive further replies from this company as our dispute shall not be solved. This complaint is NOT to be closed as "resolved". This complaint is to be classified as unresolved and further degrade this company's Revdex.com rating, which they care about as much as their customers.

Sincerely,

Review: I buy a headset that. cost me 300 and wen you buy it the send you a rewards of your choice I allready put my rewards 7 month ago and havent reccive nothing yet the give me the same excuse every time they have I shipping problem 7 month agoDesired Settlement: I want my rewards

Review: I bought Headphone from this brand company and the promise some Bonus Items for Elite members is already 4 months contact them 2 time and still saying they receive my Order but they don't know went they going to ship the items They advertise that if you buy this headphone model 800X you will receive bonus ItemsDesired Settlement: I want the Bonuses they promise

Review: I've loved Turtle Beach for years and have spent hundreds upon hundreds buying their products. Last year, I sent my headset in to get replaced (it broke and was under warranty), they kept it for three months and then sent the wrong one to me because they were out of inventory, apparently. I sent them the Xbox one version and they sent me the PS4 version. Well, the PS4 version breaks, I send it back, they've had it since about December **, 2015. In their emails, they say you should have the product back within 4-10 business days of them receiving the product. After not receiving it for two weeks, I finally got an email three weeks ago (January **, 2016) that said it is going to be sent out that week (expect [redacted] shipping information to be sent to my email). Nothing.. I emailed them on January **, 2015 and they responded on Jan **, 2015 and tell me "Oh it's scheduled to send out next week." Next week? After telling me three weeks ago I'd have it in a week, I now have to wait another week+ to get it back? Every time I've emailed them asking why they haven't sent it, they've said there was a stop of inventory because there was an internal review, they're inventory was too short and they didn't have the product, or this is just a "busy time of year". Which makes no sense because last year when they kept it for three months, I sent it in July and didn't get it until September so I guess the whole year must be a busy time of year.Desired Settlement: Just give me my product I paid for or give me my money back so I can go to a company who won't continuously do this to their customers.

Review: I've owned 8, that's Eight Turtle Beach headphone PX-21 or their 7.1 version. All the ones I've brought have had the left ear go out with in 6 months. Also, I had one replaced and the main volume [redacted] and it sounds like you're listening in a trunk, muffled.Desired Settlement: I want the two I bought replaced and the broke one they sent, replaced as well.

Business

Response:

Dear Revdex.com,

We are contacting the Customer so that we can resolve this complaint.

Sincerely,

Review: I purchased a PX3 Turtle Beach headset through a retailer at [redacted] in October. In January it started to become defective. Essentially the headset itself started to just come apart as one of the pieces of the shielding came off of it. Then the headset kept shutting itself off in windows. I asked for help from customer service. It took about 10 days for a response. This is not timely customer service. It's even worse when I explain the problem and I get a form letter response. After this happened I discovered there is now a short in the headset as the headset started smoking and became very hot. I was afraid of it catching fire so I unplugged it.

I did get another reply from customer service who told me that I should pay money to ship the product back to them after I already paid money for their product which is broken. It's not my fault they sold me something that they did not build properly in the first place. I am disabled. I do not drive. I cannot print out an RMA which they sent me. I told them this. Instead of waiting yet another 10 days for a response I got NO response this time when I tried to communicate them this.

I called on the phone for customer service. The representative must have extremely low standards for customer service as she thought that 10 days was perfectly acceptable. Other companies give same day responses and help people out that day. Logitech even went so far as to send me out a brand new headset that was better than the one I purchased when I had an issue with the one I purchased from them. They even sent it first so I wouldn't be without a headset and sent me an RMA label.

I tried to explain to the customer service representative that I do not drive and I am disabled. She did not care. She simply made excuses told me "the company gave me support" when they gave me no support, did not even read the trouble tickets, ignored my responses, and then continued to berate me on the phone and cut me off at every step of the phone call. I finally decided I had enough and hung up the phone on her. She was not listening to me, did not care to, and did not want to fix the problem.

Now I sit with a headset that I cannot use because it is a fire hazard. I'm extremely unhappy with the product. Enough that as of right now I will NEVER buy another Turtle Beach product and I will tell everyone I know not to buy their products, and warn them of their terrible customer service and shameful business practices.Desired Settlement: I want some sort of reparation for this product. This treatment is inexcusable.

Consumer

Response:

At this time, I have not been contacted by Voyetra Turtle Beach, Inc. regarding complaint ID [redacted].Sincerely,[redacted]