VSC Marketing Group d/b/a Repair Defense Network

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I do not want to close the complaint until I have received my full refund, which as stated will take an additional 7-business days

Initial Business Response / [redacted] (1000, 10, 2015/08/14) */ In response to the above complaint, we have done as requested and removed you from our mailing listAs a company we take all consumer complaints seriouslyPlease keep in mind that there a several vehicle service contract providers that use a very similar letter as oursWe apologize for any frustration that the letter may have causedThe notices sent from Repair Defense Network also come with a disclaimer at the bottom that discloses our name, address and states that we are not affiliated with any dealer or manufacturerWe hope that this response was helpful and if there is anything additional we can do to assist you please don't hesitate to contact usThank you

Good Afternoon, We apologize in the delayed response as we found it challenging to find your information in our systemOur records indicate only one mailer has ever been sent to this consumerAlthough we understand he has received and several calls, it is not from our companyWe do not participate in outbound telemarketing so would not be receiving calls from our companyIn addition, if you review the notices you will find they have different phone numbers and company namesMany companies offer the same type of products we do with similar offer lettersI have removed you from our mailing list so you will not receive any future notices from usThank you

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @rdnusa.com Good afternoon, In response to the above named complaint we acknowledge Ms [redacted] s concerns and apologize for any inconvenience this has causedWe at Repair Defense Network, record all calls for quality assurance and have reviewed all recordings between Ms [redacted] and our representativeOur findings agree with Ms [redacted] Under no circumstance should our representative spoken to any customer in the manor in which he did We contacted Ms [redacted] after receiving the complaint and apologizedIn addition, we handled the situation internally and can assure you that this will not happen againWe take consumer satisfaction very seriously and we have never condoned this type of behavior Again from us at Repair Defense Network, we apologize that you were spoken to in this manorIf there is anything additional that we can do, please do not hesitate to ask thank you

Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ In response to your above complaint we would like to inform you that the policy was cancelled and refunded per your request on July 6thWe do apologize for any confusionPlease feel free to contact our office if you have any further questions regarding this matterThank you

Good Afternoon,In response to the complaint filed by Mr***, our records indicate we have only spoken to the consumer one timeMr [redacted] called our office on 09/26/requesting we no longer send him noticesWe have done as requested and removed him from our mailing listHis statement that he has called and requested this several times is inaccurate when it pertains to our companyThere are nearly companies who offer the same services that we do, and generally have similar noticesWe no doubt believe that he has made calls to request being removed from the mailing list, it just wasn't with our company.Again, we have done as requested and removed Mr [redacted] from the mailing list so he will no longer receive notices from usThank you

Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @rdnusa.com Good Afternoon, In response to the case number listed above, we understand that Ms [redacted] expressed concern with an offer that she may have received from usPrior to our addressing Ms [redacted] concerns we would like to make known that often times consumers receive multiple offers from companies that provide similar services to Repair Defense NetworkAs such we are uncertain as to whether Ms [redacted] may have received multiple offers from multiple providersAdditionally, the fact that Ms [redacted] indicated that she received multiple inbound phone calls to her telephone number leads us to believe that Ms [redacted] has directed her complaint to the wrong companyWe say this because Repair Defense Network does not make any outbound sales callsRather the only sales calls Repair Defense Network handles are those in which individuals call into our company expressing an interest in the services we provideThat said our company wishes to address Ms [redacted] 's concernsRepair Defense Network provides vehicle service contracts for consumers who have either had their factory warranty expire or are about toMs [redacted] , via the offer she may have received from us, would have been given the option to purchase a vehicle protection plan prior to their becoming ineligible and as such being forced to pay costly auto repairs out of pocketRepair Defense Network's offers make it clear that their offers are not from the recipients' motor vehicle manufacturers and our offers also clearly disclose all material termsHowever we are concerned with any dissatisfaction Ms [redacted] may have experiencedBecause of this we have placed Ms [redacted] 's contact information on our internal "Do Not Mail" listThis will make it so Ms [redacted] will not receive any further mail from our company We at Repair Defense Network strive at providing the highest level of customer service to our customersIf there are any additional questions, please do not hesitate to call our support line at [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) They state they do not make phone callsPlease remove our name from your listThank you

Good Afternoon, In response to the case number listed above, we understand Ms [redacted] expressed concern with an offer that she may have received from usPrior to our addressing Ms [redacted] concerns we would like to make known that often times consumers receive multiple offers from companies that provide similar services to Repair Defense NetworkAs such we are uncertain as to whether Ms [redacted] may have received multiple offers from multiple providersAdditionally, the fact that Ms [redacted] indicated that she received multiple inbound phone calls to her telephone number leads us to believe that Ms [redacted] has directed her complaint to the wrong companyWe say this because Repair Defense Network does not make any outbound sales callsRather the only sales calls Repair Defense Network handles are those in which individuals call into our company expressing an interest in the services we provideThat said our company wishes to address Ms [redacted] 's concernsRepair Defense Network provides vehicle service contracts for consumers who have either had their factory warranty expire or are about toMs [redacted] , via the offer she may have received from us, would have been given the option to purchase a vehicle protection plan prior to their becoming ineligible and as such being forced to pay costly auto repairs out of pocketRepair Defense Network's offers make it clear that their offers are not from the recipients' motor vehicle manufacturers and our offers also clearly disclose all material termsHowever we are concerned with any dissatisfaction Ms [redacted] may have experiencedBecause of this we have placed Ms [redacted] 's contact information on our internal "Do Not Mail" listThis will make it so Ms [redacted] will not receive any further mail from our company We at Repair Defense Network strive at providing the highest level of customer service to our customersIf there are any additional questions, please do not hesitate to call our support line at [redacted]

Initial Business Response / [redacted] (1000, 14, 2015/10/05) */ In response to the above complaint we have done as you have requested and removed you from our mailing listWe apologize for any inconvenienceIf you have any further questions please feel free to contact our officeThank you Final Consumer Response / [redacted] (2000, 22, 2015/10/07) */ I am not as worried about them simply taking me off their mailing listI know they are a scamI just want others to know about it, to protect older individuals or more naive onesSo, I wanted it on recordPlease confirm that it will be listed when someone looks on Revdex.com for information about this company Thank you for your workIt is a great help to many of us

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @rdnusa.com In response to the above compliant we have done as you have requested and removed you from our mailing listWe do apologize for any inconvenience that this matter may have caused youPlease feel free to contact us if you have any questionsThank you

Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ In response to the above complaint we have done as you have requested and removed you from our mailing listWe apologize for any inconvenience the mailer may have causedPlease feel free to contact us if you have any other questions or concernsThank you

Good Afternoon, In response to the complaint filed by Ms [redacted] we want to apologize for any frustration this has caused youAs a marketer of vehicle service contracts, we unfortunately do not have a say in the claims adjudicationThat responsibility lies with the administrator of your policy which is Interstate National Dealer ServicesWe have attempted to help to the best of our ability to make a change in the denied claim, unfortunately we are unable to do soPer the administrator, the claim was denied due to a branded/salvaged titleIn the exclusions of the contract that was initially mailed, it does state that vehicles with a salvaged title can not be covered under any service contract policyAlthough the claims adjudication is not handled by our company, we do understand the frustration that comes along with a denied claimWe have fully cancelled the policy and refunded 100% of the money paid in as a good faith effort to help in this situationIf there are any questions or we can help any further, please don't hesitate to contact our support staffBest,CarSure

Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @rdnusa.com Good Afternoon, In response to the case number listed above, we understand that Mr [redacted] expressed concern with an offer that he may have received from usPrior to our addressing Mr [redacted] concerns we would like to make known that often times consumers receive multiple offers from companies that provide similar services to Repair Defense NetworkAs such we are uncertain as to whether Mr [redacted] may have received multiple offers from multiple providersHe indicated that he called in asking not be mailed and was hung up on, followed by he calling back and getting/ leaving a voicemailWe have searched our database for the phone number provided on the complaint and we have no recordWe also are not set up with voicemail options within our company which leads us to believe he was speaking to someone elseThat said our company wishes to address Mr [redacted] 's concernsRepair Defense Network provides vehicle service contracts for consumers who have either had their factory warranty expire or are about toMr [redacted] , via the offer he may have received from us, would have been given the option to purchase a vehicle protection plan prior to their becoming ineligible and as such being forced to pay costly auto repairs out of pocketRepair Defense Network's offers make it clear that their offers are not from the recipients' motor vehicle manufacturers and our offers also clearly disclose all material termsHowever we are concerned with any dissatisfaction Mr [redacted] may have experiencedBecause of this we have placed Mr [redacted] 's contact information on our internal "Do Not Mail" listThis will make it so Mr [redacted] will not receive any further mail from our company We at Repair Defense Network strive at providing the highest level of customer service to our customersIf there are any additional questions, please do not hesitate to call our support line at [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @rdnusa.com Good Afternoon, In response to the case number listed above, we understand that Mr [redacted] expressed concern with an offer that enter he or she may have received from usPrior to our addressing Mr [redacted] concerns we would like to make known that often times consumers receive multiple offers from companies that provide similar services to Repair Defense NetworkAs such we are uncertain as to whether Mr [redacted] may have received multiple offers from multiple providersThat said our company wishes to address Mr [redacted] 's concernsRepair Defense Network provides vehicle service contracts for consumers who have either had their factory warranty expire or are about toMr [redacted] , via the offer he may have received from us, would have been given the option to purchase a vehicle protection plan prior to their becoming ineligible and as such being forced to pay costly auto repairs out of pocketRepair Defense Network's offers make it clear that their offers are not from the recipients' motor vehicle manufacturers and our offers also clearly disclose all material termsAfter reviewing the information provided by Mr [redacted] we feel he has us confused with another companyWe have never operated as "Auto Service Agency"Additionally, after researching the number provided by Mr [redacted] , we found it is for a company located at [redacted] XXXXX, we have never operated at that addressOur notices provide our physical address and contact phone numberWe are concerned with any dissatisfaction Mr [redacted] may have experiencedBecause of this we have placed Mr [redacted] 's contact information on our internal "Do Not Mail" listThis will make it so Mr [redacted] will not receive any further mail from our company We at Repair Defense Network strive at providing the highest level of customer service to our customersIf there are any additional questions, please do not hesitate to call our support line at

Good Afternoon, In response to the case number listed above, we understand that Mr [redacted] expressed concern with an offer that he may have received from us Prior to our addressing Mr [redacted] concerns we would like to make known that often times consumers receive multiple offers from companies that provide similar services to Repair Defense Network As such we are uncertain as to whether Mr [redacted] may have received multiple offers from multiple providers That said our company wishes to address Mr [redacted] ‘s concerns Repair Defense Network provides vehicle service contracts for consumers who have either had their factory warranty expire or are about toMr [redacted] , via the offer he may have received from us, would have been given the option to purchase a vehicle protection plan prior to their becoming ineligible and as such being forced to pay costly auto repairs out of pocketRepair Defense Network’s offers make it clear that their offers are not from the recipients’ motor vehicle manufacturers and our offers also clearly disclose all material terms However we are concerned with any dissatisfaction Mr [redacted] may have experienced Because of this we have placed Mr [redacted] ’s contact information on our internal “Do Not Mail” list This will make it so Mr [redacted] will not receive any further mail from our company We at Repair Defense Network strive at providing the highest level of customer service to our customersIf there are any additional questions, please do not hesitate to call our support line at [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @rdnusa.com In response to the case number listed above, we understand that Mr [redacted] may have received an offer from usRepair Defense Network provides vehicle service contracts for consumers who have either had their factory warranty expire or are about toThe notice received is an opportunity for a customer to purchase a vehicle protection plan before they are ineligible and may be forced to pay costly repairs on their ownRepair Defense Network's offers make it clear that their offers are not from the recipients' motor vehicle manufacturers and our offers also clearly disclose all material termsThat said Repair Defense Network is concerned with any dissatisfaction Mr [redacted] may have experiencedAs such we have placed Mr [redacted] 's information on our internal "Do Not Mail" list thus ensuring he will not receive any further correspondence from our company We at Repair Defense Network strive at providing the highest level of customer service to our customersIf there are any additional questions, please do not hesitate to call our support line at [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: They miss guided the service provider if they were not going to fulfill the claims why they ask for further diagnosis they didn't did there home work before coming for first visit and called claim center and carsure and all of them assure me that they will do the claim and incourage me to allow the service provider to tear the engine which is for $which I want from adjusterBecause it is because of themIf they told me all this before further investigation request I was not going to do that now I want compulsation of at least because of them I suffer a lot Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ In response to the above complaint we do apologize for any inconvenience that you had experienced during your last repairTo clarify Repair Defense Network's role, we are a selling agent that offers coverage through several different administrators that write the service contractsSimilar to how an insurance agent sells policies for several different insurance companiesThe company that wrote the service contract that you purchased from Repair Defense Network was American Auto ShieldAmerican Auto Shield writes the vehicle service contracts and adjudicates claimsIn our conversations with you and American Auto Shield it appears that the repair needed on your vehicle was an item that was not listed for coverage in the contractWe here at Repair Defense Network are always more than happy to assist a customer during the claims processHowever, we cannot influence the administrator to pay for a repair on an item that is not listed for coverage in their contractAmerican Auto Shield was willing to part source for you in an attempt to help lower the cost of your repairThey often do this in an effort to help their customers with repairs that are not listed for coverage in the contractAgain, we do apologize about the inconvenience you experienced and are happy to answer any further questions you have on this matterThank you

We are very sorry to hear about the recent issue that you have had with your vehicle We understand how irritating and expensive vehicle repairs can be and are glad that we were able to provide you with the year and 100,mile Powertrain Gold Policy through American Auto Shield The Powertrain Gold policy that you have on your vehicle is known as a "stated component coverage" which means that all of the items listed as covered in your contract are covered components on your vehicle and any components not listed for coverage within your contract are not covered Since the turbo is not listed as a covered component under this contract the administrator, American Auto Shield, was unable to pay for the repair The money paid for the contract was to cover the items listed within the contract, if it is listed in the contract it is covered, if it's not listed in the contract then it is not covered Put simply the turbo wasn't an item that you were paying to have covered Again, we are sorry to hear about the any issues that you have had recently and please feel free to contact our office if you have any further questions Thank you

Mrs [redacted] – We are sorry to hear about your recent experience when trying to file a claim for your auto repair At Repair Defense Network, it is our goal to provide all of our customers with exceptional service We take our customer feedback very seriously, so based on your complaint we have reviewed the files and would like to provide you with some background information as well as the ultimate resolutionAt Repair Defense Network, we work with the top administrators throughout the United States to find our customers the best value in vehicle service contracts When our customers file a claim, they file it with the administrator who in this case was Interstate National Dealer Services (INDS) INDS is one of the most reputable administrators in the industry and we are proud to offer them as a provider of vehicle service contracts based on their financial stability and reputation in the marketplace Initially, the claim was denied due to wear and tear on the CV boot However, after reviewing the terms and conditions of your contract, our supervisor escalated your claim to a member of INDS who ultimately agreed to approve the claim after our discussion with themWithout your feedback, we would not have been able to rectify this situation for you, so thank you for taking the time to let us know how we can better serve you We hope your upcoming repair goes well and that your Nissan continues to run well for you! All the best, Repair Defense Network