VSC Marketing Group d/b/a Repair Defense Network

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ In regards to the above complaint we have done as you have requested and removed you from the mailing listWe apologize for any aggravation that the letter may have caused youPlease feel free to contact our office if you have any further questionsThank you

Ms [redacted] - We are sorry to hear about the cancellation of your vehicle service contract At Repair Defense Network, it is our goal to provide all of our customers with exceptional service Based on your request for cancellation, we have processed your cancellation and have processed a prorated refund Your refund includes the $overdraft fee that you incurred as a result of us processing the January payment You should be receiving your refund check no later than the week of January 23rd We apologize for any inconvenience you may have experienced in this process All the best, Repair Defense Network

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I do not like the advertising this company doesMaking it sound as though this offer is coming from the manufacturer and it is very urgent to continue a policy with them.Even in my case the factory warranty is still in effect Sincerely, [redacted] ***

Mr [redacted] Thank you for reaching out to notify us of the situation regarding your claim It our goal at CarSure to provide our customers with exceptional customer service and to ensure that when those unfortunate events happen and your car is in need of repair, that the policy operates as it shouldOne of the primary qualifications for a claim to be paid is for that claim to first be pre-approved by the administrator The reason the policies have this provision is to ensure that the repair facility you choose is performing all necessary repairs as well as charging their customers appropriately for the repairs being completedCompare the pre-approval with the administrator to having a medical procedure pre-approved by your insurance carrier – it’s somewhat standard practice.That being said and understanding the situation you have been dealing with, our Head of Customer Service contacted the administrator directly with a request that they [redacted] an exception to this pre-approval provision From the $that the facility charged, your claim is being covered accordingly: $for parts and labor + $for the diagnosis - $deductible = total payout of $ We typically see the cost for alternators for your vehicle ranging anywhere from $to $for the part itself It appears as though your repair facility charged $for the alternator which is well above what is covered for that specific part, which explains the difference in claim payout You should have already received that check in the mail for $as it was mailed on 2/9/In the future, please contact us prior to any claims submission to ensure we can do our very best to minimize any potential out of pocket costs that may occurWe apologize for the inconvenience and frustration that you’ve gone through during this processBest of luck to you in the future! Your friends at CarSure

Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ In response to the above complaint we have done as you had requested on May 20th and removed you from our mailing listWe do apologize for any inconvenience that the letter may have caused youWe do respect your opinion and would like to assure you that it is not our goal to scare or deceive recipients of the letterWe continuously look for ways to reach out to potential consumers more effectively and thank you for your input on this matterAgain, we do apologize for any inconvenience and please feel free to contact our office if you have any further questionsThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) While the company has stated that they have removed me from their list, and thanks me for my input, there is no assurance that their methods will be reviewed or modified

Complaint: [redacted] I am rejecting this response because: I have not received a refund from [redacted] nor have I received any type of communication from said Company about the disputed refund amountThis Revdex.com report is the only written communication that I have receivedFurthermore, the amount of money [redacted] offered to pay for the forementioned repair claim was a mere $and that amount was unacceptable considering for the amount that we paid over the course of year in respect to our initial warranty agreement Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Mrs [redacted] - We are sorry to hear about the cancelling of your vehicle service contract At Repair Defense Network, it is our goal to provide all of our customers with exceptional service Based on your request for cancellation, we have processed your refund on 12/6/ as a direct credit to your account and apologize for any inconvenience you may have experienced in this process All the best, Repair Defense Network

Mrs. [redacted] - We are sorry to hear about the cancelling of your vehicle service contract. At Repair Defense Network, it is our goal to provide all of our customers with exceptional service. Based on your request for cancellation, we have processed your cancellation and have... processed a full (not-prorated) refund and you should be receiving your refund check during the week of January 16th. We apologize for any inconvenience you may have experienced in this process. All the best, Repair Defense Network

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ In response to the above complaint we do apologize for any inconvenience you had experienced during your recent claimAfter reviewing the claim that you had submitted to American Auto Shield the failure of the rear wheel bearing was denied because it is an item that is not listed for coverage within the contractAs the selling agent, Repair Defense Network is happy to answer any questions and assist with your policy but ultimately the decision to approve any claim is left to the company that writes the contract, American Auto ShieldWith the failed component not being listed for coverage there would be nothing that we could do to persuade American Auto Shield to cover the repairIf you have any questions please feel free to contact usYour policy was cancelled per your request and a refund will be issuedAgain, we apologize for any inconvenience that you've experienced and encourage you to call us if you have any further questionsThank you

Initial Business Response / [redacted] (1000, 5, 2016/03/09) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @rdnusa.com In response to the case number listed above, we understand that Ms [redacted] expressed concern with an offer that enter he or she may have received from usPrior to our addressing Ms [redacted] concerns we would like to make known that often times consumers receive multiple offers from companies that provide similar services to Repair Defense NetworkAs such we certain (after reviewing our data and confirming we have only sent one notice) Ms [redacted] must have received multiple offers from multiple providersThat said our company wishes to address Ms***'s concernsRepair Defense Network provides vehicle service contracts for consumers who have either had their factory warranty expire or are about toMs***, via the offer MsPeckmay have received from us, would have been given the option to purchase a vehicle protection plan prior to their becoming ineligible and as such being forced to pay costly auto repairs out of pocketRepair Defense Network's offers make it clear that their offers are not from the recipients' motor vehicle manufacturers and our offers also clearly disclose all material termsHowever we are concerned with any dissatisfaction Ms [redacted] may have experiencedBecause of this we have placed Ms***'s contact information on our internal "Do Not Mail" listThis will make it so Ms [redacted] will not receive any further mail from our company We at Repair Defense Network strive at providing the highest level of customer service to our customersIf there are any additional questions, please do not hesitate to call our support line at [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am keeping this email and if I receive any future mailings from the mailing address on the scam mailing, under a "new" name or other, I will proceed with legal actionMy last name has not been "***" for numerous years, and I have not owned the vehicle in the scam mailing for over years

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ In response the the above complaint we have done as you have requested and removed you from our mailing listWe do apologize for any confusion that the letter may have causedThe selling agent Repair Defense Network is not currently accredited with the Revdex.comHowever, all of the vehicle service contracts that Repair Defense Network markets are backed by providers that are accredited and A+ members of the Revdex.comAgain, we do apologize and have removed you from our mailing listThank you

Good Afternoon, In response to the case number listed above, we understand that Ms [redacted] expressed concern with an offer that she may have received from us Prior to our addressing Ms [redacted] concerns we would like to make known that often times consumers receive multiple offers from companies that provide similar services to Repair Defense Network As such we are uncertain as to whether Ms [redacted] may have received multiple offers from multiple providers That said our company wishes to address Ms***‘s concerns Repair Defense Network provides vehicle service contracts for consumers who have either had their factory warranty expire or are about toMs***, via the offer she may have received from us, would have been given the option to purchase a vehicle protection plan prior to their becoming ineligible and as such being forced to pay costly auto repairs out of pocketRepair Defense Network’s offers make it clear that their offers are not from the recipients’ motor vehicle manufacturers and our offers also clearly disclose all material terms However we are concerned with any dissatisfaction Ms [redacted] may have experienced Because of this we have placed Ms***’s contact information on our internal “Do Not Mail” list This will make it so Ms [redacted] will not receive any further mail from our company We at Repair Defense Network strive at providing the highest level of customer service to our customersIf there are any additional questions, please do not hesitate to call our support line at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to THANK [redacted] for their actions and appreciate that they could have prorated the refund but chose not to in this circumstanceCommunication was the big culprit in this exchange Both my sister and my self are in different parts of country from my mother and [redacted] was bound by confidentiality laws which compounded our lack of understanding, again thank you.As for the Revdex.com of Eastern & Southwest Missouri & SIllinois thanks ever so much for being a conduit between [redacted] and me so we couldresolve this matter in a timely and respectful manner If you wish to post this issue please redact what you need to for such a posting.Sincerely [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ In response to the above compliant we have done as you have requested and removed you from our mailing list. We do apologize for any inconvenience that this matter may have caused you. Please feel free to contact us if you have any questions. ... Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) If I receive any further communication you agree that it will be treated as harassment and bullying. Legal action will be taken to protect myself if you fail to uphold your word.

Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @rdnusa.com Good Afternoon In response to the case number listed above, we understand that Mr [redacted] has some concerns on a recent claim he filedPlease know we take all complaints very seriouslyWe, at Repair Defense Network, are a third party marketer of vehicle service contractsMr [redacted] purchased coverage through us, but the underwriting of his policy is Enterprise Financial GroupWe have no part in the adjudication of claims, this is handled by the AdministratorWe try to offer assistance to customers on claims matters, but inevitably the decision is up to the Administrator Enterprise Financial Group We did reach out to Enterprise Financial Group in hopes to help Mr [redacted] find resolution to the claimWe were able to successfully get the Administrator to overturn the denial of the claim and reimburse Mr [redacted] the entire claim (totaling $4,744.20) We at Repair Defense Network strive at providing the highest level of customer service to our customersIf there are any additional questions, please do not hesitate to call our support line at [redacted]

In response to the case number listed above, we understand that Mr [redacted] may have received an offer from usRepair Defense Network provides vehicle service contracts for consumers who have either had their factory warranty expire or are about toThe notice received is an opportunity for a customer to purchase a vehicle protection plan before they are ineligible and may be forced to pay costly repairs on their ownRepair Defense Network’s offers make it clear that their offers are not from the recipients’ motor vehicle manufacturers and our offers also clearly disclose all material terms That said Repair Defense Network is concerned with any dissatisfaction Mr [redacted] may have experienced As such we have placed Mr***’s information on our internal “Do Not Mail” list thus ensuring he will not receive any further correspondence from our company We at Repair Defense Network strive at providing the highest level of customer service to our customersIf there are any additional questions, please do not hesitate to call our support line at [redacted]

Initial Business Response /* (1000, 5, 2015/06/24) */
In response to the above complaint we have done as you have requested and removed your information from our mailing listWe apologize for any confusion or inconvenience that the letter may have causedThank you

Initial Business Response /* (1000, 5, 2015/10/26) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@rdnusa.com
In response to the case listed above, we at Repair Defense Network (the marketer of the policy) contacted the administrator
(underwriter who handles claims) about the claim filed on the 23rd SeptemberThe repair facility did call in the claim to American Auto Shield (administrator) for a check engine lightWhen the inspector went to the repair facility, the repair facility was unable to show any failure with the vehicleWith the repair facility not being able to demonstrate a failure they could not move forward with the claim
The fee charged to the consumer from the repair facility was for a diagnostic testThose are covered under the policy in conjunction with a failureWith the shop not being able to duplicate the failure, the diagnostic test as not coveredAs it stands, this claim is still in an open status and if the shop / consumer can show a failure, the claim could proceed
At Repair Defense Network, we strive at providing the highest level of customer serviceWe have no say in the adjudicating of claims but want to make sure the customer is satisfiedWe have done as requested and cancelled the policyA refund check for 100% of what was paid in will be sent to the customerPlease let us know if we can assist any further
Thank you

Good Afternoon, In response to the case number listed above, we understand that Ms*** expressed concern with an offer that she may have received from us. Prior to our addressing Ms***
concerns we would like to make known that often times consumers receive multiple offers from companies that provide similar services to Repair Defense Network. As such we are uncertain as to whether Ms*** may have received multiple offers from multiple providersAdditionally, the fact that Ms*** indicated that she received multiple inbound phone calls to her telephone number leads us to believe that Ms*** has directed her complaint to the wrong company. We say this because Repair Defense Network does not make any outbound sales calls. Rather the only sales calls Repair Defense Network handles are those in which individuals call into our company expressing an interest in the services we provide. That said our company wishes to address Ms***s concerns. Repair Defense Network provides vehicle service contracts for consumers who have either had their factory warranty expire or are about toMs***, via the offer she may have received from us, would have been given the option to purchase a vehicle protection plan prior to their becoming ineligible and as such being forced to pay costly auto repairs out of pocketRepair Defense Network’s offers make it clear that their offers are not from the recipients’ motor vehicle manufacturers and our offers also clearly disclose all material terms. However we are concerned with any dissatisfaction Ms*** may have experienced. Because of this we have placed Ms***’s contact information on our internal “Do Not Mail” list. This will make it so Ms*** will not receive any further mail from our company. We at Repair Defense Network strive at providing the highest level of customer service to our customersIf there are any additional questions, please do not hesitate to call our support line at