Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I will drop the complaint when I receive the check and the check clears not until thenthanks Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? While I am pleased you say you will refund my money? I will not assume our business complete until I can deposit the refund safely in my account? I am waiting for a check? Thank you Regards, [redacted] ? ?
Dear Customer,Our associate tried to reach back to you thrice to discuss the concern but reached your voice mail insteadHowever keeping our promise of refund in case of any dissatisfactionWe have processed the refund from our side( Please see attachment)Kindly get in touch with your bank to check the receiving status.Looking forward to serve you in future.***Vtechgeeks
Dear Mr [redacted] ,Thanks a lot for reaching out to usYou seem to be a victim of a scammer who has used our nameI have done a thorough check and found that you have received no call from our endSome points to note:1- We do not callback our customers after routine followup after the agreement.2- We only call from [redacted] ***, Do check the number from which you have received the call.3- We don't install any third party application since we have our own protection application for our customer.4- We would never ask for credit card information since we have already charged you from check months back.Immediate action proposed is - 1- Immediately contact your bank and file a chargeback for $you have paid to the scammerThus you can save that money2- I will arrange a callback to you from my senior technician and we will take care of the health of your computer if the scammer has done any damage.3- Kindly share the phone number and email address of the person who called you with us on [email protected] This will help us to investigate the case further.Please rest assured that your Lifetime Warranty in live and we will always the there to help you outIts unfortunate that you have got scammed.Warm Regards, [redacted] - Marketing / Customer Relationship HeadVtech Software SolutionsPhone : + [redacted] Skype: [redacted]
Dear Ms.? [redacted] ,Thanks for reaching out to usOur apologies for the? inconvenience? caused to you.We are a very legitimate business and we ensure complete customer satisfactionHowever we understand that there may be customer's in this business who may not be fully satisfiedThis is the reason why you were getting the feedback calls from our sideIt was not to absolve anything wrong but just to ensure that everything is working fine and you are happy.We have a 3-strike feedback policy which means we only capture your payment once you confirm you are happyAnd since we were not able to reach the 3rd time as we got your voicemailWe have actually not captured the paymentIt is still in Authorized state with us.So you dont need to worry about being scammed at all with usAs far as the marketing and? advertising is concerned, we get our customers from [redacted] / [redacted] search and affiliate marketing networksIf you have received the issue of a forced campaignWe will report this back to our internet marketing vendor and would ask to stop such practise.? Since you are not absolutely happy with our services, I am issuing a refund from our sidePlease find the receipt attached here
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .? ? Regards, [redacted] ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? [We were contacted by this company 8/22/16, we were on the phone with them for over hoursThey said they had to go into my husband's computer to remove whatever was installedWe let them do thisThe first person we spoke to said that they would be refunding us the + the + the (a fee that was put on a different credit card)I explained to him that we had received information that a check was going to be issued for the We were informed that they do not issue checks as everything is done as online bankingThen he had me login to my banking account online on husband's computerThen the rep turned us over to a Senior Accounting person, [redacted] ***He said he would put dollars in our account by online bankingApparently they were logged into my account, because he said write down your balance and I will move to youHowever, he moved dollars into my accountWhen I told [redacted] that he had put too much in thereHe wanted me to leave my job right then and go to Walmart to send a money gram to him or the company for the extra dollars that he had just put in my accountBoth my husband and I saw the in our account as it was listed under [redacted] I told [redacted] I did not get off until 5:pm CST and I would have to go to the bank to get the moneyHe said not to tell the bank what I was doing as they would charge the company enormous feesHe said he would call back around 5:pmThe we hung upI didn't feel good about thisI checked my bank online on a different computer and the had been removedI am very upsetI have removed all the money from my account and will be reopening a new accountI don't know who these people are, but this will never never happen againI would like for them to overnight me a certified check for dollars to [redacted] ***, in care of ? [redacted] and they can keep the I don't know what they installed on my husband's computer, but I myself think it was sometime of spyware or malwarePlease let me know what the outcome is on this.? Regards, [redacted] ? ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I did access your site via email I opened an email from someone who previously had sent me pictures In her current email was a link that said "pictures" When I clicked on "pictures" expecting to actually see pictures from her, your flashing notice stating that my computer had numerous viruses appeared with the message that I should immediately call your phone number to get rid of the viruses I saved the email and can forward it to the Revdex.com if needed.Initially I agreed to settle for the $refund you offered but after thinking about this settlement I questioned why I should pay anything since my computer was working fine until I got your "repairs".I don't understand why you are surprised that I didn't contact you again You put viruses on my computer! You also put more than unknown people in my contact list I thought I could be getting set up for identity theft The person who actually did repair my computer had repaired another computer for me in the past He did not convince me that you were scamming me I figured that out before I contacted him.If you recall you called me on 3/1/after receiving my complaint You told me you would refund the other $if I withdrew my complaint The Revdex.com does not allow complaints to be withdrawn and I asked you to respond via the Revdex.com You did, but also withdrew your offer to refund the $ It appears that you were trying to bribe me.I would like the $you offered me on 3/to be refunded It also would be nice if you would give me the $I had to spend to correct what you did to my computer Regards, [redacted]
Hi [redacted] ,Thanks for reaching us here on Revdex.com.? We have only captured your payment after you confirmed that you are satisfied with our servicesAnd also received a written confirmation from your sideHowever you can stay assured that your money is safeWe only charge a customer after days of the transaction dateafter the customer confirms to my feedback team that they are satisfied.? We have not charged you yet and I am holding back your check and will be putting it to shredderHope that addresses your concern.Regards, [redacted] - Vtechgeeks
Per our discussion, VTech contacted me and negotiated a resolution in the amount of $This was on April 11, 2016.Since that time, I have not heard from them, therefore I request that you reopen the complaint Regards, [redacted] ?
Hi [redacted] ,Thank you for raising this concern, we are reviewing your complaint and my refund team will soon connect with you.Regards,***Vtech Geeks
Looks like someone is trying to scammed this customer on vtech nameWe updated our website by this message that few people are calling pretending to be Vtech and saying they are giving refundsOur advise to this customer is that please send us the complete purchase details on [email protected] so we can investigate and help this customer the best we can.Regards,VTech
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below While I am pleased you say you will refund my money I will not assume our business complete until I can deposit the refund safely in my account I am waiting for a check Thank you Regards, [redacted]
Hi [redacted] , With reference to our phone conversation and email communication, we have already refunded you on of Feb This was immediately done after your first compliantWe have a policy of immediately refunding any dissatisfied customerKindly check your bank statement for confirmation of the refundAlso the application installed on your computer ( [redacted] ) is not any unwanted applicationIt is a very reputed browser from [redacted] , which is very last and efficientThe objective to install this new browser was to resolve your issue of slow internet speedHowever if you don't want it, kindly call our toll free number [redacted] and my tech team will help you to uninstall it.Hope this response meets your expectation.Regards,***Vtech Software Solutions Inc
Dear Mrs***, Thanks for reaching out to us hereI have reviewed your compliant and found that you fully deserve the refund since you called within days of saleWe have a policy of happy or free and we fully comply with thatThere may be a misunderstanding with the agent you spoke toI am issuing a refund and enclosing a copy hereKindly close the complaint
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? It is difficult for me to believe that the company vtechsolutions is being 'scammed' by scamming me? The caller identified themselves as from V Tech Geeks, and I can't see how they would know that I was a V Tech customer when making the call? I am questioning if indeed it is a scam, they are looking like a 'double agent'; doing the scam and claiming it is someone else to get out of the original lifetime agreement Regards, [redacted] ? ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? The original charge was never cancelled as Vtech said.? And I? have not received the refund as promised.? Regards, [redacted] ? ?
Hi ***,I can understand that such experiences can be very frustratingHowever I still stand strong on my statement that you are scammed by an outsider and not usWe have no reason to spoil an existing customer.Having said that we understand that you cannot get hold of that person now and he used our nameSo with reference to your conversation with Peter from my office we are sending a refund check of USD at you shared addressWe hope this brings some peace to youThis check will be reaching you in 7-working daysThanks & Regards, [redacted] - Vtech Software Solution
Hi ***,Thanks for raising this concern to usThere seems to be some confusion hereI am asking by protection team to immediately look into this matter.One thing I can ensure you is that the credit card fraud cannot happen from our end because it is impossible for my associates to even get and access to customer's vital information like card details and phone number after the call is overWe are based out of Massachusetts and have a track record of never getting involved in any such fraudMy team will get back to you and process the needed refund if it falls in the money back guarantee periodYou can also write directly to us at [email protected] for fast processing of your request.We apologize for the inconvenience caused.Warm Regards,***Vtechgeeks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I will drop the complaint when I receive the check and the check clears not until thenthanks Regards, [redacted] ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I will drop the complaint when I receive the check and the check clears not until thenthanks Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? While I am pleased you say you will refund my money? I will not assume our business complete until I can deposit the refund safely in my account? I am waiting for a check? Thank you Regards, [redacted] ? ?
Dear Customer,Our associate tried to reach back to you thrice to discuss the concern but reached your voice mail insteadHowever keeping our promise of refund in case of any dissatisfactionWe have processed the refund from our side( Please see attachment)Kindly get in touch with your bank to check the receiving status.Looking forward to serve you in future.***Vtechgeeks
Dear Mr [redacted] ,Thanks a lot for reaching out to usYou seem to be a victim of a scammer who has used our nameI have done a thorough check and found that you have received no call from our endSome points to note:1- We do not callback our customers after routine followup after the agreement.2- We only call from [redacted] ***, Do check the number from which you have received the call.3- We don't install any third party application since we have our own protection application for our customer.4- We would never ask for credit card information since we have already charged you from check months back.Immediate action proposed is - 1- Immediately contact your bank and file a chargeback for $you have paid to the scammerThus you can save that money2- I will arrange a callback to you from my senior technician and we will take care of the health of your computer if the scammer has done any damage.3- Kindly share the phone number and email address of the person who called you with us on [email protected] This will help us to investigate the case further.Please rest assured that your Lifetime Warranty in live and we will always the there to help you outIts unfortunate that you have got scammed.Warm Regards, [redacted] - Marketing / Customer Relationship HeadVtech Software SolutionsPhone : + [redacted] Skype: [redacted]
Dear Ms.? [redacted] ,Thanks for reaching out to usOur apologies for the? inconvenience? caused to you.We are a very legitimate business and we ensure complete customer satisfactionHowever we understand that there may be customer's in this business who may not be fully satisfiedThis is the reason why you were getting the feedback calls from our sideIt was not to absolve anything wrong but just to ensure that everything is working fine and you are happy.We have a 3-strike feedback policy which means we only capture your payment once you confirm you are happyAnd since we were not able to reach the 3rd time as we got your voicemailWe have actually not captured the paymentIt is still in Authorized state with us.So you dont need to worry about being scammed at all with usAs far as the marketing and? advertising is concerned, we get our customers from [redacted] / [redacted] search and affiliate marketing networksIf you have received the issue of a forced campaignWe will report this back to our internet marketing vendor and would ask to stop such practise.? Since you are not absolutely happy with our services, I am issuing a refund from our sidePlease find the receipt attached here
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .? ? Regards, [redacted] ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? [We were contacted by this company 8/22/16, we were on the phone with them for over hoursThey said they had to go into my husband's computer to remove whatever was installedWe let them do thisThe first person we spoke to said that they would be refunding us the + the + the (a fee that was put on a different credit card)I explained to him that we had received information that a check was going to be issued for the We were informed that they do not issue checks as everything is done as online bankingThen he had me login to my banking account online on husband's computerThen the rep turned us over to a Senior Accounting person, [redacted] ***He said he would put dollars in our account by online bankingApparently they were logged into my account, because he said write down your balance and I will move to youHowever, he moved dollars into my accountWhen I told [redacted] that he had put too much in thereHe wanted me to leave my job right then and go to Walmart to send a money gram to him or the company for the extra dollars that he had just put in my accountBoth my husband and I saw the in our account as it was listed under [redacted] I told [redacted] I did not get off until 5:pm CST and I would have to go to the bank to get the moneyHe said not to tell the bank what I was doing as they would charge the company enormous feesHe said he would call back around 5:pmThe we hung upI didn't feel good about thisI checked my bank online on a different computer and the had been removedI am very upsetI have removed all the money from my account and will be reopening a new accountI don't know who these people are, but this will never never happen againI would like for them to overnight me a certified check for dollars to [redacted] ***, in care of ? [redacted] and they can keep the I don't know what they installed on my husband's computer, but I myself think it was sometime of spyware or malwarePlease let me know what the outcome is on this.? Regards, [redacted] ? ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I did access your site via email I opened an email from someone who previously had sent me pictures In her current email was a link that said "pictures" When I clicked on "pictures" expecting to actually see pictures from her, your flashing notice stating that my computer had numerous viruses appeared with the message that I should immediately call your phone number to get rid of the viruses I saved the email and can forward it to the Revdex.com if needed.Initially I agreed to settle for the $refund you offered but after thinking about this settlement I questioned why I should pay anything since my computer was working fine until I got your "repairs".I don't understand why you are surprised that I didn't contact you again You put viruses on my computer! You also put more than unknown people in my contact list I thought I could be getting set up for identity theft The person who actually did repair my computer had repaired another computer for me in the past He did not convince me that you were scamming me I figured that out before I contacted him.If you recall you called me on 3/1/after receiving my complaint You told me you would refund the other $if I withdrew my complaint The Revdex.com does not allow complaints to be withdrawn and I asked you to respond via the Revdex.com You did, but also withdrew your offer to refund the $ It appears that you were trying to bribe me.I would like the $you offered me on 3/to be refunded It also would be nice if you would give me the $I had to spend to correct what you did to my computer Regards, [redacted]
Hi [redacted] ,Thanks for reaching us here on Revdex.com.? We have only captured your payment after you confirmed that you are satisfied with our servicesAnd also received a written confirmation from your sideHowever you can stay assured that your money is safeWe only charge a customer after days of the transaction dateafter the customer confirms to my feedback team that they are satisfied.? We have not charged you yet and I am holding back your check and will be putting it to shredderHope that addresses your concern.Regards, [redacted] - Vtechgeeks
Per our discussion, VTech contacted me and negotiated a resolution in the amount of $This was on April 11, 2016.Since that time, I have not heard from them, therefore I request that you reopen the complaint Regards, [redacted] ?
Hi [redacted] ,Thank you for raising this concern, we are reviewing your complaint and my refund team will soon connect with you.Regards,***Vtech Geeks
Looks like someone is trying to scammed this customer on vtech nameWe updated our website by this message that few people are calling pretending to be Vtech and saying they are giving refundsOur advise to this customer is that please send us the complete purchase details on [email protected] so we can investigate and help this customer the best we can.Regards,VTech
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below While I am pleased you say you will refund my money I will not assume our business complete until I can deposit the refund safely in my account I am waiting for a check Thank you Regards, [redacted]
Hi [redacted] , With reference to our phone conversation and email communication, we have already refunded you on of Feb This was immediately done after your first compliantWe have a policy of immediately refunding any dissatisfied customerKindly check your bank statement for confirmation of the refundAlso the application installed on your computer ( [redacted] ) is not any unwanted applicationIt is a very reputed browser from [redacted] , which is very last and efficientThe objective to install this new browser was to resolve your issue of slow internet speedHowever if you don't want it, kindly call our toll free number [redacted] and my tech team will help you to uninstall it.Hope this response meets your expectation.Regards,***Vtech Software Solutions Inc
Dear Mrs***, Thanks for reaching out to us hereI have reviewed your compliant and found that you fully deserve the refund since you called within days of saleWe have a policy of happy or free and we fully comply with thatThere may be a misunderstanding with the agent you spoke toI am issuing a refund and enclosing a copy hereKindly close the complaint
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? It is difficult for me to believe that the company vtechsolutions is being 'scammed' by scamming me? The caller identified themselves as from V Tech Geeks, and I can't see how they would know that I was a V Tech customer when making the call? I am questioning if indeed it is a scam, they are looking like a 'double agent'; doing the scam and claiming it is someone else to get out of the original lifetime agreement Regards, [redacted] ? ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? The original charge was never cancelled as Vtech said.? And I? have not received the refund as promised.? Regards, [redacted] ? ?
Hi ***,I can understand that such experiences can be very frustratingHowever I still stand strong on my statement that you are scammed by an outsider and not usWe have no reason to spoil an existing customer.Having said that we understand that you cannot get hold of that person now and he used our nameSo with reference to your conversation with Peter from my office we are sending a refund check of USD at you shared addressWe hope this brings some peace to youThis check will be reaching you in 7-working daysThanks & Regards, [redacted] - Vtech Software Solution
Hi ***,Thanks for raising this concern to usThere seems to be some confusion hereI am asking by protection team to immediately look into this matter.One thing I can ensure you is that the credit card fraud cannot happen from our end because it is impossible for my associates to even get and access to customer's vital information like card details and phone number after the call is overWe are based out of Massachusetts and have a track record of never getting involved in any such fraudMy team will get back to you and process the needed refund if it falls in the money back guarantee periodYou can also write directly to us at [email protected] for fast processing of your request.We apologize for the inconvenience caused.Warm Regards,***Vtechgeeks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I will drop the complaint when I receive the check and the check clears not until thenthanks Regards, [redacted] ?