Dear Mr [redacted] ,Thanks a lot for reaching out to usYou seem to be a victim of a scammer who has used our nameI have done a thorough check and found that you have received no call from our endSome points to note:1- We do not callback our customers after routine followup after the agreement.2- We only call from [redacted] ***, Do check the number from which you have received the call.3- We don't install any third party application since we have our own protection application for our customer.4- We would never ask for credit card information since we have already charged you from check months back.Immediate action proposed is -? 1- Immediately contact your bank and file a chargeback for $you have paid to the scammerThus you can save that money2- I will arrange a callback to you from my senior technician and we will take care of the health of your computer if the scammer has done any damage.3- Kindly share the phone number and email address of the person who called you with us on [email protected] This will help us to investigate the case further.Please rest assured that your Lifetime Warranty in live and we will always the there to help you outIts unfortunate that you have got scammed.Warm Regards, [redacted] - Marketing / Customer Relationship HeadVtech Software SolutionsPhone :? + [redacted] Skype: [redacted]
Hi [redacted] ,Thanks for writing to usI have personally check all the transactions before responding you hereMy response is as below:? - You reached us by our internet marketing portal which you would have reached by clicking some link and not an email in your computerEmail with virus is not possible because we do not conduct any email marketing.- Your phone was received and your issue was resolvedhowever when you shared your concern then we? promised? to refund $as mutually agreed by you and my technician- Accidentally this checking account was charged with the full amount of $instead of $as agreedHowever we immediately initiated a refund check the moment we came to know about this mistakeWe also issued a warning letter to the employee who did it for negligenceRemember you never came back to us for raising this concernWe did it ourself, corrected our mistake and informed you over phoneYou would have received our refund check at you place by nowPlease note that Scam? Organization? don't give back your moneyNeither response to your requests.- We are very surprised that you never called us for any technical issue and took technical support from some other vendorWho probably convinced you that we are a scam to make his money.- We would humbly submit that we have already refunded the agreed amount and again cannot initiate the refund if you are changing your stand.- Please feel free to call out toll free number and our technicians will be more than happy to help you and resolve any technical issue under our scope.Thanks and Regards, [redacted] - ManagerVtech Software Solutions Inc
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Sub: Response to Revdex.com Complaint # [redacted] w/o [redacted] ***, reached out to us for technical help with herPersonal computer on 22nd April We resolved the issue and alsoprovided a support plan to cover future [redacted] related issues, Since customer later showed her dissatisfaction over this issue, we promiseda refund of the fees chargedWe issued a check for refundHowever werealized that the previous check has not reached the customer, hence we are cancelling the previous check and issuing a new one (Copy Enclosed)Wehope this settles the case and closes this issue.Feel free to get back for any further queries,Thanks and Regards, [redacted] - PresidentVTech Software Solutions, Inc, [redacted] ***Check Copy Attached Thanks & Regards,***
Dear ***,? Thanks for reaching out to usWe are aware of your case as you have already filed a chargeback with the bankYou yourself mentioned that we have followed up with you to check if everything is working fineAll you needed to do is to tell us that you are not satisfied and we would have issued a refundInstead of that you filed a chargeback with the bank and files a complain here at Revdex.comYou never informed us that you are not satisfiedNow we cannot issue a refund at your transaction is already blocked in our payment gatewayThis happens after you file a chargebackNow you will get your refund from your credit card processor itselfSo we request to kindly close the case with Revdex.com.Thanks and Regards, [redacted] - [redacted] .com
Sub: Response to Revdex.com Complaint # [redacted] w/o [redacted] ***, reached out to us for technical help with herPersonal computer on 22nd April We resolved the issue and alsoprovided a support plan to cover future [redacted] related issues, Since customer later showed her dissatisfaction over this issue, we promiseda refund of the fees chargedWe issued a check for refundHowever werealized that the previous check has not reached the customer, hence we are cancelling the previous check and issuing a new one (Copy Enclosed)Wehope this settles the case and closes this issue.Feel free to get back for any further queries,Thanks and Regards, [redacted] - PresidentVTech Software Solutions, Inc, [redacted] ***Check Copy Attached? Thanks & Regards,***?
Hi Sir,We understand your concernas stated earlier we have void your payment and you will not be charged from our sideYour payment information automatically gets deleted from our system the moment we void a payment. with reference to your request here, I will ensure you don't get a callback or any other communication from our side.Hope that helps.Warm Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below It is difficult for me to believe that the company vtechsolutions is being 'scammed' by scamming me The caller identified themselves as from V Tech Geeks, and I can't see how they would know that I was a V Tech customer when making the call I am questioning if indeed it is a scam, they are looking like a 'double agent'; doing the scam and claiming it is someone else to get out of the original lifetime agreement Regards, [redacted]
Hi ***, We regret for this delay in response, the previous check sent to you was lost in transit, we are issuing a new check in your nameI would share the picture of the same with you shortlyHope that solves the matterRegards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
Hi Ms [redacted] ,With reference to our telephonic conversation, we have already voided your paymentWe have a policy of instant refund if the customer is not happy.? I am attaching the copy of the Payment Gateway Receipt as a proof of refundThis money will appear in your account in a couple of days.Regards, [redacted] - Vtech Software Solution Inc
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
Hi ***, We regret for this delay in response, the previous check sent to you was lost in transit, we are issuing a new check in your nameI would share the picture of the same with you shortlyHope that solves the matter. Regards, [redacted]
Hi ***,Thanks for writing to usThere seems to be some understanding here, what I learned from my team was that you were very satisfied yesterdayWe have also received a positive acceptance email from your sideHowever we can understand that later non-performance of computer can be frustrating.My submission after listening to the call recording:- Our agent said that we are on Revdex.com website and we have applied for Revdex.comHe did not say that we are Revdex.com accreditedHe also opened Revdex.com on your computer to demonstrate the same.-You would have received our number through our online marketing campaign.-The information shared by your n/w vendor is not correctThey are misleading you, we have not installed any virus in your computerYou can call them to ask the virus name if they are so sure with itI am sure they will not have an answer.- We have a policy of refunding back any dissatisfied customer, Hence I am processing a full refund immediatelyThis amount will hit your bank soon.Regards, [redacted] - Vtech Software solutions
I would like to re-open complaint ID [redacted] The response Vtech gave was, they would not process the charge, or give me a full refundThey processed the charge and I did not receive a refundI want them to make good on their promiseI would like a full refund of $
Dear [redacted] ,We already issued a refund check to you, seems like it has not reached youWe are sending another check and cancelling the previous onePlease note that we have no intention to keep your money if you are not satisfied with our servicesAttaching the copy of check.Regards, [redacted] - Vtechgeeks
Dear ***,Thanks for raising this concern, it is very helpful to keep a check on quality and know customer feedbackHowever if I look at our process, it is very difficult to bill a customer without providing the committed servicesI have asked my refund team to look in the matter and they will get back to you soon.Best Regards,***Vtechgeeks.com
Dear [redacted] ***,With reference to our previous communication, we issues you a refund for the partial amount needed by youHowever we have noticed that you have already disputed all the charges via your bank and we have got a chargeback in our accountNow we dont have any funds from your side as you would have received both amounts via your bankAs far as the $scam is concerned, it was not usNeither you would have got a call from our number [redacted] ***, nor we ever ask for any payment via [redacted] or [redacted] This is a clear disclaimer on our website and the same was shared with you on your invoice and via email notification from our side.We clearly inform all our customers verbally and in written form to not to entertain any call if it is not coming from [redacted] So we feel sorry for your loss, but you should have been carefulRegards, [redacted] - vtechgeeks.com
Hi Mr [redacted] ,Thanks for reaching out to usI have reviewed your complaint and checked the case with my teamMy submission is as below:1) We have a highly visible Digital marketing campaign running in US and Canada and your Daughter found us online by thatWe have not solicited this help.2) We have charged in USD can my agent has clearly communicated this over the phoneSeems like it was misunderstood for Canadian Dollars hence the confusion of getting overcharged existsSame was communicated in the sales invoice mailed to you.3) We have a Day money back refund policy for all our customersHowever your call reached us after the Day period but still my agent wanted to help you by refunding the difference between USD and Canadian Dollar to satisfy youAfter that the call got disconnected, my team tried to call you back twice after that but reached your voicemail instead.4) We understand that this experience has caused you inconvenience due to the misunderstanding caused and I am initiating a Full Refund to live with our promise of "Happy or Free" to all our customers. Warm Regards, [redacted] - ManagerVtech Software Solution Inc
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThey cannot refund any amount, as I cancelled the credit card this a.mto stop payment. Vtech also blocked my email account, so I could not access my account until I had my service provider reset it for me. I have also filed a internet cyber complaint with the FBI. I am afraid to use my hacked computer as I still feel Vtech has access, and will cause further damage. I will have to pay a legitimate computer technician to remove all of Vtechs programs, files, etc before I can use that computer again. Please warn others about this company's illegal practices Regards, [redacted]
Dear Mr [redacted] ,Thanks a lot for reaching out to usYou seem to be a victim of a scammer who has used our nameI have done a thorough check and found that you have received no call from our endSome points to note:1- We do not callback our customers after routine followup after the agreement.2- We only call from [redacted] ***, Do check the number from which you have received the call.3- We don't install any third party application since we have our own protection application for our customer.4- We would never ask for credit card information since we have already charged you from check months back.Immediate action proposed is -? 1- Immediately contact your bank and file a chargeback for $you have paid to the scammerThus you can save that money2- I will arrange a callback to you from my senior technician and we will take care of the health of your computer if the scammer has done any damage.3- Kindly share the phone number and email address of the person who called you with us on [email protected] This will help us to investigate the case further.Please rest assured that your Lifetime Warranty in live and we will always the there to help you outIts unfortunate that you have got scammed.Warm Regards, [redacted] - Marketing / Customer Relationship HeadVtech Software SolutionsPhone :? + [redacted] Skype: [redacted]
Hi [redacted] ,Thanks for writing to usI have personally check all the transactions before responding you hereMy response is as below:? - You reached us by our internet marketing portal which you would have reached by clicking some link and not an email in your computerEmail with virus is not possible because we do not conduct any email marketing.- Your phone was received and your issue was resolvedhowever when you shared your concern then we? promised? to refund $as mutually agreed by you and my technician- Accidentally this checking account was charged with the full amount of $instead of $as agreedHowever we immediately initiated a refund check the moment we came to know about this mistakeWe also issued a warning letter to the employee who did it for negligenceRemember you never came back to us for raising this concernWe did it ourself, corrected our mistake and informed you over phoneYou would have received our refund check at you place by nowPlease note that Scam? Organization? don't give back your moneyNeither response to your requests.- We are very surprised that you never called us for any technical issue and took technical support from some other vendorWho probably convinced you that we are a scam to make his money.- We would humbly submit that we have already refunded the agreed amount and again cannot initiate the refund if you are changing your stand.- Please feel free to call out toll free number and our technicians will be more than happy to help you and resolve any technical issue under our scope.Thanks and Regards, [redacted] - ManagerVtech Software Solutions Inc
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Sub: Response to Revdex.com Complaint # [redacted] w/o [redacted] ***, reached out to us for technical help with herPersonal computer on 22nd April We resolved the issue and alsoprovided a support plan to cover future [redacted] related issues, Since customer later showed her dissatisfaction over this issue, we promiseda refund of the fees chargedWe issued a check for refundHowever werealized that the previous check has not reached the customer, hence we are cancelling the previous check and issuing a new one (Copy Enclosed)Wehope this settles the case and closes this issue.Feel free to get back for any further queries,Thanks and Regards, [redacted] - PresidentVTech Software Solutions, Inc, [redacted] ***Check Copy Attached Thanks & Regards,***
Dear ***,? Thanks for reaching out to usWe are aware of your case as you have already filed a chargeback with the bankYou yourself mentioned that we have followed up with you to check if everything is working fineAll you needed to do is to tell us that you are not satisfied and we would have issued a refundInstead of that you filed a chargeback with the bank and files a complain here at Revdex.comYou never informed us that you are not satisfiedNow we cannot issue a refund at your transaction is already blocked in our payment gatewayThis happens after you file a chargebackNow you will get your refund from your credit card processor itselfSo we request to kindly close the case with Revdex.com.Thanks and Regards, [redacted] - [redacted] .com
Sub: Response to Revdex.com Complaint # [redacted] w/o [redacted] ***, reached out to us for technical help with herPersonal computer on 22nd April We resolved the issue and alsoprovided a support plan to cover future [redacted] related issues, Since customer later showed her dissatisfaction over this issue, we promiseda refund of the fees chargedWe issued a check for refundHowever werealized that the previous check has not reached the customer, hence we are cancelling the previous check and issuing a new one (Copy Enclosed)Wehope this settles the case and closes this issue.Feel free to get back for any further queries,Thanks and Regards, [redacted] - PresidentVTech Software Solutions, Inc, [redacted] ***Check Copy Attached? Thanks & Regards,***?
Hi Sir,We understand your concernas stated earlier we have void your payment and you will not be charged from our sideYour payment information automatically gets deleted from our system the moment we void a payment. with reference to your request here, I will ensure you don't get a callback or any other communication from our side.Hope that helps.Warm Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below It is difficult for me to believe that the company vtechsolutions is being 'scammed' by scamming me The caller identified themselves as from V Tech Geeks, and I can't see how they would know that I was a V Tech customer when making the call I am questioning if indeed it is a scam, they are looking like a 'double agent'; doing the scam and claiming it is someone else to get out of the original lifetime agreement Regards, [redacted]
Hi ***, We regret for this delay in response, the previous check sent to you was lost in transit, we are issuing a new check in your nameI would share the picture of the same with you shortlyHope that solves the matterRegards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
Hi Ms [redacted] ,With reference to our telephonic conversation, we have already voided your paymentWe have a policy of instant refund if the customer is not happy.? I am attaching the copy of the Payment Gateway Receipt as a proof of refundThis money will appear in your account in a couple of days.Regards, [redacted] - Vtech Software Solution Inc
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
Hi ***, We regret for this delay in response, the previous check sent to you was lost in transit, we are issuing a new check in your nameI would share the picture of the same with you shortlyHope that solves the matter. Regards, [redacted]
Hi ***,Thanks for writing to usThere seems to be some understanding here, what I learned from my team was that you were very satisfied yesterdayWe have also received a positive acceptance email from your sideHowever we can understand that later non-performance of computer can be frustrating.My submission after listening to the call recording:- Our agent said that we are on Revdex.com website and we have applied for Revdex.comHe did not say that we are Revdex.com accreditedHe also opened Revdex.com on your computer to demonstrate the same.-You would have received our number through our online marketing campaign.-The information shared by your n/w vendor is not correctThey are misleading you, we have not installed any virus in your computerYou can call them to ask the virus name if they are so sure with itI am sure they will not have an answer.- We have a policy of refunding back any dissatisfied customer, Hence I am processing a full refund immediatelyThis amount will hit your bank soon.Regards, [redacted] - Vtech Software solutions
I would like to re-open complaint ID [redacted] The response Vtech gave was, they would not process the charge, or give me a full refundThey processed the charge and I did not receive a refundI want them to make good on their promiseI would like a full refund of $
Dear [redacted] ,We already issued a refund check to you, seems like it has not reached youWe are sending another check and cancelling the previous onePlease note that we have no intention to keep your money if you are not satisfied with our servicesAttaching the copy of check.Regards, [redacted] - Vtechgeeks
Dear ***,Thanks for raising this concern, it is very helpful to keep a check on quality and know customer feedbackHowever if I look at our process, it is very difficult to bill a customer without providing the committed servicesI have asked my refund team to look in the matter and they will get back to you soon.Best Regards,***Vtechgeeks.com
Dear [redacted] ***,With reference to our previous communication, we issues you a refund for the partial amount needed by youHowever we have noticed that you have already disputed all the charges via your bank and we have got a chargeback in our accountNow we dont have any funds from your side as you would have received both amounts via your bankAs far as the $scam is concerned, it was not usNeither you would have got a call from our number [redacted] ***, nor we ever ask for any payment via [redacted] or [redacted] This is a clear disclaimer on our website and the same was shared with you on your invoice and via email notification from our side.We clearly inform all our customers verbally and in written form to not to entertain any call if it is not coming from [redacted] So we feel sorry for your loss, but you should have been carefulRegards, [redacted] - vtechgeeks.com
Hi Mr [redacted] ,Thanks for reaching out to usI have reviewed your complaint and checked the case with my teamMy submission is as below:1) We have a highly visible Digital marketing campaign running in US and Canada and your Daughter found us online by thatWe have not solicited this help.2) We have charged in USD can my agent has clearly communicated this over the phoneSeems like it was misunderstood for Canadian Dollars hence the confusion of getting overcharged existsSame was communicated in the sales invoice mailed to you.3) We have a Day money back refund policy for all our customersHowever your call reached us after the Day period but still my agent wanted to help you by refunding the difference between USD and Canadian Dollar to satisfy youAfter that the call got disconnected, my team tried to call you back twice after that but reached your voicemail instead.4) We understand that this experience has caused you inconvenience due to the misunderstanding caused and I am initiating a Full Refund to live with our promise of "Happy or Free" to all our customers. Warm Regards, [redacted] - ManagerVtech Software Solution Inc
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThey cannot refund any amount, as I cancelled the credit card this a.mto stop payment. Vtech also blocked my email account, so I could not access my account until I had my service provider reset it for me. I have also filed a internet cyber complaint with the FBI. I am afraid to use my hacked computer as I still feel Vtech has access, and will cause further damage. I will have to pay a legitimate computer technician to remove all of Vtechs programs, files, etc before I can use that computer again. Please warn others about this company's illegal practices Regards, [redacted]