W & H Properties, LLC

Our President Scott [redacted] is in contact with the complainant and will be resolving the issueI will respond when the final resolution is reachedJohn F [redacted] Vice President of CollectionsGreenberg, Grant & Richards

Dear dispute resolution team,We responded to the original complaint with tape recordings that the complainant by admission here has not reviewedThey proved our pointThere is no law that states we have to send a letter(which we did)She has not listened to the wave files we provided nor is she likely to admit she got a letter.There was not a "note" with [redacted] , it was simply an energy bill she failed to pay and it went to collectionsHere response enforces my previous claim that her complaint has no merit and should be removed from our files with the Revdex.comJohn F [redacted] Vice President of CollectionsGreenberg, Grant & Richards

Sorry for the late reply, but our client contact has been on vacationThe complainant defaulted on his fuel card with [redacted] ( [redacted] ) and was sent to us with a principle balance of $and collection costs of $bringing it to a total of $ [redacted] has no record of the complainants call but the advised us the they had given a $credit, which brought the principle down to $and with collection costs a total of $I have attached the terms and conditions of the card he had with ***Please review section We have since closed the account as dispute and are not pursuing it So in conclusion he still owes [redacted] for fees but due to the small remaining balance it is not cost effective for us to pursue collecting themJohn [redacted] Vice President of CollectionsGreenberg, Grant & Richards800-497-x

[redacted] Dear DR Response Team Here are our response to the second round of complaints The phone number we contacted the complainant on is not “public” it was provided by Complainant as the business number and also identifies as [redacted] voicemail Commercial Asset Investigations was hired by us to do a financial investigation of [redacted] There is absolutely no evidence of these claims in the transcript We have called the number he provided to our client which answers as another company which is why we had [redacted] investigate all Mark [redacted] works for Commercial Asset Investigations-the other entity complainant states is a fictitious entity created due to [redacted] shortcomings in voice translationNeither are “sister” companies of GGR [redacted] has informed us that they subcontract work through [redacted] [redacted] in states they are not licensed and if they do go to a state they are not licensed in they are accompanied by a local licensed PI provided by the broker At this point we cannot say whether there is or is not personal liability on his part that was the point of the investigationAs far as the accusations of harassment the [redacted] codes and deal with stalkingLegitimate attempts at collecting debt is not harassment or is it stalking.In conclusion I have attached the information complainant provided [redacted] when they set up the payroll account for [redacted] There is also an email stream from complainant back and for with our client regarding the debtThe complaint failed to fund the account set up for [redacted] to debit AFTER they paid the company’s payroll tax to the [redacted] [redacted] charged the complainant an NSF fee which he did not want to pay for HIS error and demanded our client not only waive the fee but give him a free month of payroll serviceThey denied his request, in turn he hired another payroll company and refused reimburse [redacted] for the first quarter payroll taxesComplainant also mailed us a letter denying that [redacted] had any liability what so everThat is attached as wellWe have verified with the [redacted] the employer account he provided [redacted] was registered to [redacted] We have no intention of contacting the complainant any further on this matter as he has proven that no matter what proof is provided he will not pay the debt he owes [redacted] has a solid reputation in the business community as does GGRComplainant also falsely provided the Revdex.com with a copy of a lawsuit that we were not a part ofAs such we request the complaint be removed from our records as this an attempt to blemish the reputation of two reputable businesses GGR and [redacted] to cover up not paying a bill

To whom it may concernThis is a debt collection matterNobody from Greenberg, Grant and Richards told the complainant they were an attorneyI can pull recordings on all calls here and Commercial Asset Investigations can pull theirs as well to prove suchComplainant has the right to turn away any investigator that might show up at her businessThere would only be a HIPPA violation if she allowed itShe contracted our client Intuit to process her payrollIntuit paid her employees AND her and was not reimbursed for itAttached records show the biggest disbursement of funds was to her directlyIt seems to me after her behavior towards our client she would attempt to find out what we were calling about instead of crying foulAttached is proof of debtGGR did not violate any laws and if she does not resolve the matter GGR will recommend to Intuit that they litigate the matter.John [redacted] Greenberg, Grant & Richards800-497- [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. These people have thug like behavior. and I thank BBB for the communication but I think BBB should listen to the message that was left. I will deal with my credit issue ...as today I received a letter.

Dear Response Team,I am in receipt of the the complaint from [redacted] The complainant knew she owed a debt to [redacted] of $1,She had been invoiced from May of until it was placed in collections by them in November of Our first collection letter went out on 11/19/Attached are wave files of her authorizing our rep to debit the first payment-note he tells her on the recording it is for [redacted] The second attachment is the call she made to him threatening him accusing him of wrong doing and telling the Revdex.com and the state of [redacted] will take actionThe third wave file is of our rep leaving a message for her and that employee transferred the call to " [redacted] " who in turn asked what the problem was AND authorized our rep to the payment through againThis check went NSF as wellThis entire complaint is a blatant fabrication of what happened when my staff contacted herFortunately we record all conversations and the truth is presented here for the listeningAs far as her assertions we did not have the right to discuss with her employee, her employee volunteered and that falls under the legal theory of "apparent authority"This is a commercial transaction and as such falls under the [redacted] not the [redacted] which is for consumersFurthermore I have cc'd this complaint to the Vice President of Sales at GGR and will request he contact [redacted] to obtain permission to engage local counsel and file suit in small claims courtI suggest the complainant govern herself accordinglyI also request that due to the obvious fabrication involved in the complaint the Revdex.com stricken it from our file.John F [redacted] Vice President of CollectionsGreenberg, Grant & Richards [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for your help regarding this matter

Dear DR Team; Re:*** This is a debt collection matter The complainant owes Fleet One money for an unpaid fuel cardThe account was sent to GGR for collectionsWe hired Commercial Asset Investigations to do a financial investigationThey informed us that they left a
message for the complainants advising them that CAI had been hired by GGRTheir review indicated there were no threats made to the complainant on the recordingAs far as inconvenience, we ask CAI to do these investigations as soon as possible so we can make decisions on what will need to be done to recover the client's lost fundsPlease have complainant provide proof of threatsOn 8/5/Steve Whitney from our office spoke with JB Canaway an officer of the corporation and we were advised he would check with Joyce as she handles A/P and find out why the bill wasn't paidHe advised Steve he was on the road at the time and was not able to access recordsWe request the Revdex.com remove this from our file as if there had been an actual valid complaint it would be against CAI not GGR

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me

after an investigation it was determined that a new employee H*** Worley incorrectly used our check processing software which resulted in the complainant having $removed from there account over what they owed our clientI did not become aware of it until last week and once I found out what
happened I contacted our client as we had already remitted the extra funds to themthey cut a check today and sent to the complainantI have left a phone message advising the complainant of this and asking her to advise me on any bank fees she incurred in the processI apologize for the error J*** F*Vice President of CollectionsGreenberg, Grant & Richards*** * ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find the solution that "no further contact will be made" to be acceptable I would encourage the Revdex.com to further investigate and document Greenberg, Grant & Richards deceptive and unethical collection practices, as documented in my complaints and transcripts.I would ask the Revdex.com remove any personal identifiable information prior to publishing this complaint on the Revdex.com website.Thank you for your help in resolving this issue

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
We are in contact with Greenburg, Grant & Richards Our contact said they would send a check to cover the amount due in question We have not received this payment as of yet I will notify Revdex.com when payment is received and will submit a letter requesting further actions
Best Regards,*** ***Office Manager*** ***

Our President Scott [redacted] is in contact with the complainant and will be resolving the issue. I will respond when the final resolution is reachedJohn F[redacted]Vice President of CollectionsGreenberg, Grant & Richards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Sent: Monday, January 26, 2015 12:47 PM To: drteam Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted] I apologize for the timeliness of this response. I've had a virus on my laptop that prevented me from being able to use the laptop for more than a few minutes before the virus took over.  Complaint #[redacted].  I haven’t reviewed the wave files but I am now curious what address this company is using for mailing. I have NOT received ANYTHING in the mail, which is why I was advised not to make any further payment. The first phone call/notice I received about this collection/debt was from a voicemail of a male stating he would be at our location ([redacted]) to take picture of assets. I immediately called the number referenced and was shocked to find out I was in collections. I had made a payment plan with the [redacted], but apparently they turned over the note shortly after the agreement. Since the original caller had the address I am still baffled that I have not received ANY MAIL regarding this debt. Nothing.  
Regards,

Sent: Friday, August 21, 2015 8:07 AM To: drteam Subject: RE: Complaint Id # [redacted]     This has been resolved and she was to have notified you. We just heard this am that [redacted] has been in the hospital   John F[redacted] Vice President of Collections Greenberg, Grant & Richards [redacted]

Unfortunately there is no resolution because nothing wrong was done. A number was called that was provided to us by our client which she in turn had given them. Who the complainant has answer her phones is her decision. She is more than welcome to file complaints with our client and any regulatory agency as we were collecting a debt her company owes within the law. The only wrong doing here was her not paying our client. Please note she does not dispute the fact that the largest payroll disbursement went directly to her. This is a frivolous complaint and we ask it be removed form our Revdex.com records. Complainant  has has not provided any proof of an infraction by GGR and refuses to acknowledge and or respond to the obligation of the debt itself.Will continue collection efforts and will no longer respond to thisJohn [redacted]

Dear dispute resolution team,We responded to the original complaint with tape recordings that the complainant by admission here has not reviewed. They proved our point. There is no law that states we have to send a letter(which we did). She has not listened to the wave files we provided nor is she likely to admit she got a letter.There was not a "note" with [redacted], it was simply an energy bill she failed to pay and it went to collections. Here response enforces my previous claim that her complaint has no merit and should be removed from our files with the Revdex.comJohn F[redacted]Vice President of CollectionsGreenberg, Grant & Richards

Sorry for the late reply, but our client contact has been on vacation. The complainant defaulted on his fuel card  with [redacted] ([redacted]) and was sent to us with a principle balance of $589 and collection costs of $117.80 bringing it to a total of $706.80. [redacted] has no record of the complainants call...

but the advised us the they had given a $117 credit, which brought the principle down to $472 and with collection costs a total of $629.32. I have attached the terms and conditions of the card he had with [redacted]. Please review section 10. We have since closed the account as dispute and are not pursuing it.  So in conclusion he still owes [redacted] for fees but due to the small remaining balance it is not cost effective for us to pursue collecting themJohn [redacted]Vice President of CollectionsGreenberg, Grant & Richards800-497-5332 x 1106

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for your help regarding this matter.