W K Webster & Co Ltd

#f0f0f#f0f0f# This claim was handled quickly without complaint from the claimantAfter the release form to settle the claim was returned on 214, it takes approximately 10-business days to process paymentThis payment was expedited and the check was cut on The check was sent via regular post to the United KingdomOn the claimant began complaining that they hadn't received the settlement checkWe advised them that it has been sent out and to give it time to arriveOn we agreed to place a stop on the check and arrange a wire transferWe advised the claimant that the stop had been requested and it will take up to a week to process the wire transferThe claimant then became verbally abusive, using foul language with the assigned case handlerOn 3/**the check arrived at the claimant's locationThe check had not yet been stopped and we advised the claimant that they could cash itWithout reason they de stroyed the checkClaimant received payment on 3/**Immediately began to complain about a bank charge taken by their own bankWe advised that they need to take that issue up with their bank and it would not be reimbursed through their insuranceThe file has been paid and is now closed

He have had a terrible experience with WK Do not respond on time, do not follow the claimsWe have had to chase them during more than a year to solve an issue Very poor service and quality of their teamThey hide behind the wording on any claim they find, and one they accept one of the claims payments are more than days later

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Attached are the emails that contradict what the misleading claim adjuster explainsI only received $I was made to pay the bank transfer fee of $45.75, even though there is an attached email that clearly states the Well Fargo pays all fees involvedThe shipping charges which included the insurance was paid in August The shipment arrived in September I claimed insurance damage in the amount of $in October and was not contacted by the insurance company until FebIt was delayed for another month and after taking a deductible of $250, I received close to $less than the actual damage, months after I paid in full In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Sirs, We have received complaint number # [redacted] from [redacted] MrWagner asks for a refund of the policy or for the claim to be settledOn October [redacted] we issued our formal declination of the claim on behalf of Underwriters and explained the reason why the loss is not covered based on the terms and condition of the insuranceWe have not received a response disputing the coverage decision but instead the claimant appears to be requesting information regarding the insurance application process, specifically what he signed at the time of applying for the insuranceWe, W K Webster (Overseas) Ltd, did not issue the insurance certificate and are not involved in the application processWe therefore suggest that [redacted] directs his complaint to the appropriate partyPlease do not hesitate to revert with any further questionsBest regards, [redacted] Manager For and on behalf of W K Webster (Overseas) Ltd As Agents Only STCs available on request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hi [redacted] , The first image I had provided to Cara a couple of months ago did show physical damageIt was a high res photo that showed a large deny on the right side of the back of the tvNevertheless, there are pics attached that show it more clearlyI provided them to Cara last week Thanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Thanks for the update [redacted] Appreciate if this process can be expedited since I've been waiting now for months to get this resolvedRegards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

DO NOT use this company! They have NO INTENTION of paying any claims (save for a few to pull the wool over the eyes of the system). They have NO REGARD for ANY American laws of ANY STATE concerning processing and settlement of claims.
They are gambling that YOU will not have the funds to hire an attorney. In this case, they will find a way to absolve themselves of paying any money.

RUN FROM THEM. They should be run out of the USA. They are in business to scam American people.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My certificate # is ***?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Your message is well receivedPlease note the certificate number quoted in your complaint appears to be incompletePlease confirm the full certificate number or provide our reference
number to enable us to review and respondPlease also note that we are the claim settling agentWe are responsible for reviewing the merits of your claim but any refund in premium needs to be discussed with the company that the insurance was purchased fromBest regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 Attached are the emails that contradict what the misleading claim adjuster explains. I only received $911.34. I was made to pay the bank transfer fee of $45.75, even though there is an attached email that clearly states the Well Fargo pays all fees involved. The shipping charges which included the insurance was paid in August 2013. The shipment arrived in September 2013. I claimed insurance damage in the amount of $1200 in October and was not contacted by the insurance company until Feb. 2014. It was delayed for another month and after taking a deductible of $250, I received close to $300 less than the actual damage, 6 months after I paid in full.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
 
Thank you for your message.
 
We have the photographs that you mention but they do not clearly show any physical damages. Physical damages have not been mentioned in any correspondence sent to us.
 
Please submit additional...

photographs demonstrating the claimed physical damages and then we will complete a reassessment. 
This message is sent strictly without prejudice to Underwriter's liability.
 
[redacted]
Manager For and on behalf of W K Webster (Overseas) Ltd As Agents Only STCs available on request
Direct Tel [redacted] Cell / Mobile [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Hi [redacted],
 
The first image I had provided to Cara a couple of months ago did show physical damage. It was a high res photo that showed a large deny on the right side of the back of the tv. Nevertheless, there are pics attached that show it more clearly. I provided them to Cara last week.
 
Thanks
 
[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

WKW Reference: [redacted]
 
Dear [redacted],
We are pressing Underwriters for their response. We should have news very soon.
Best regards,
[redacted]
Manager For and on behalf of W K Webster (Overseas) Ltd As Agents Only STCs available on request
Direct Tel [redacted] [redacted] Cell / Mobile [redacted] [redacted] [redacted]

Revdex.com:
At this time, I have not been contacted by W. K. Webster (Overseas) Ltd. regarding complaint ID [redacted].
Sincerely,
[redacted]

He have had a terrible experience with WK.
Do not respond on time, do not follow the claims. We have had to chase them during more than a year to solve an issue.
Very poor service and quality of their team. They hide behind the wording on any claim they find, and one they accept one of the claims payments are more than 180 days later.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Thanks for the update [redacted]. Appreciate if this process can be expedited since I've been waiting now for 4 months to get this resolved.
Regards,
[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Sirs, We have received complaint number #[redacted] from [redacted]. Mr. Wagner asks for a refund of the policy or for the claim to be settled. On October [redacted] we issued our formal declination of the claim on behalf of Underwriters and explained the reason why the loss is not covered based on the terms and condition of the insurance. We have not received a response disputing the coverage decision but instead the claimant appears to be requesting information regarding the insurance application process, specifically what he signed at the time of applying for the insurance. We, W K Webster (Overseas) Ltd, did not issue the insurance certificate and are not involved in the application process. We therefore suggest that [redacted] directs his complaint to the appropriate party. Please do not hesitate to revert with any further questions. Best regards, [redacted] Manager For and on behalf of W K Webster (Overseas) Ltd As Agents Only STCs available on request

border-style: none; border-color: #f0f0f0 #f0f0f0 #eeeeee; text-align: left; padding: 0in 6.75pt 5.25pt; width: 60%; background: none repeat scroll 0% 0% whitesmoke;">
This claim was handled quickly without complaint from the claimant. After the release form to settle the claim was returned on 2/**/14, it takes approximately 10-15 business days to process payment. This payment was expedited and the check was cut on 2/**/14. The check was sent via regular post to the United Kingdom. On 2/**/14 the claimant began complaining that they hadn't received the settlement check. We advised them that it has been sent out and to give it time to arrive. On 3/**/14 we agreed to place a stop on the check and arrange a wire transfer. We advised the claimant that the stop had been requested and it will take up to a week to process the wire transfer. The claimant then became verbally abusive, using foul language with the assigned case handler. On 3/**the check arrived at the claimant's location. The check had not yet been stopped and we advised the claimant that they could cash it. Without reason they de stroyed the check. Claimant received payment on 3/**. Immediately began to complain about a bank charge taken by their own bank. We advised that they need to take that issue up with their bank and it would not be reimbursed through their insurance. The file has been paid and is now closed.

He have had a terrible experience with WK.

Do not respond on time, do not follow the claims. We have had to chase them during more than a year to solve an issue.

Very poor service and quality of their team. They hide behind the wording on any claim they find, and one they accept one of the claims payments are more than 180 days later.

Review: I purchased a marble table form a store in [redacted] that was shipped to me with insurance. The table arrived broken. I took pictures of the table in the original packing and submitted a claim with WK Webster who I guess is the adjudicator/insurer. My claim was denied. The reasons give are because of a delay in submitting the claim (I had to get all the information from the store in [redacted] so it took time) and because I did not keep the packing. WK Webster never informed me when I submitted the claim that I should keep the packing and never stated that the delay in filing the claim would affect their decision. Only only found all this out 4 months later when they sent an email denying my claim.

They will not provide me the company policy their criteria for adjudicating claims. They also have no evidence that I have committed any fraud in my claim, yet have denied payment.Desired Settlement: I am requesting acceptance of the claim and delivery of the amount of purchase of the table which is $3508.69.

Consumer

Response:

At this time, I have not been contacted by W. K. Webster (Overseas) Ltd. regarding complaint ID [redacted].

Sincerely,