Wakefern Food Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for making us aware of the complaint you received from Mr*** ***, your case ID ***We appreciate the opportunity to follow up.We forwarded a summary of Mr***'s concerns to the owner of the store for their review. A representative of their team reached out to him on
February 16, to discuss and resolve his concerns. We provided Mr*** with a $credit to his Price Plus club card as a gesture of goodwill for his inconvenience. The incident was closed in our files on 2/28/16. Please let me know if you need any additional information

Complaint was reviewed and determined that the ShopRite Liquors of Freehold has already issued the customer a full refund on the customer's credit cardCustomer is happy and issues has been resolved.

Thank you for alerting us to a complaint from Mr*** *** regarding a *** Television he purchased at ShopRite in 2010.We were contacted previously by Mr*** and we responded to him via email in 2015. Please note our most recent response sent to him via email:Dear Mr***We
recently received an inquiry from the Revdex.com in reference to the *** 32" television you purchased from the ShopRite of Stirling in 2010.As you may recall, you contacted us previously about the the television. We informed you via email that the television you purchased at ShopRite was not part of any voluntary product recall. Some retailers did issue recall notices on specific model #'s but we confirmed with our buying team that the model #'s of the televisions we carried in were not part of any recall. We regret any disappointment this purchase has caused, Mr***. We understand that *** is no longer in business but as we explained in our previous email response, we are unable to issue a refund or replacement since the product was not officially recalled and the purchase occurred more than five years ago. We value you as our customer, Mr*** so we are sending a $gift card as a gesture of goodwill to the New York address provided in the letter from the Revdex.com. We hope you'll enjoy redeeming it the next time you shop in your local store.We are sending the gift card to the address provided in your recent correspondence

Complaint was reviewed and determined that the ShopRite Liquors of Freehold has already issued the customer a full refund on the customer's credit cardCustomer is happy and issues has been resolved

Please be advised that the complaint from *** *** ***, your ID#***, has been resolved The pharmacy supervisor for the Jersey City ShopRite contacted *** *** and arrangements are being made for a refund per *** ***'s request.Thank you for your patience and please let us know
if we can be of any other assistance.Please be advised that the complaint from MrPramod Shetty, your ID#10732585, has been resolved The pharmacy supervisor for the Jersey City ShopRite contacted *** *** and arrangements are being made for a refund per *** ***'s request.Thank you for your patience and please let us know if we can be of any other assistance.Please be advised that the complaint from MrPramod Shetty, your ID#10732585, has been resolved The pharmacy supervisor for the Jersey City ShopRite contacted *** *** and arrangements are being made for a refund per *** ***'s request.Thank you for your patience and please let us know if we can be of any other assistance

We have responded to the customer by email and have placed a $credit on their Price Plus club loyalty card. In addition, the comments about the phone service in the store have been forwarded to the store management team. The letter text is below for your records.If we can be of any
assistance in the future, please let us know

The complaint has been resolved to my satisfactionHow can I go about updating it on Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
From the beginning when I had seen this advertised as a flyer stuck to the pole next to the register I signed upI logged in all items I purchased on line that I could from Sears to Kmart and others. Nobody in the store even knew about the program when you asked them about itI could see not knowing the techical part, but none of the customer service people or the manager of the store location even knew it existedIt was not managed from the beginningAlso the points never loaded and a person from your site had to call me back and issue them to me through the mailHe told me that it was a glitch in the system. I never received the email you are talking aboutI also looked through my old emails. y ***

We have responded to the customer by email and have placed a $credit on their Price Plus club loyalty card. In addition, the comments about the phone service in the store have been forwarded to the store management team. The letter text is below for your records.If we can be of any
assistance in the future, please let us know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
From the beginning when I had seen this advertised as a flyer stuck to the pole next to the register I signed upI logged in all items I purchased on line that I could from Sears to Kmart and others. Nobody in the store even knew about the program when you asked them about itI could see not knowing the techical part, but none of the customer service people or the manager of the store location even knew it existedIt was not managed from the beginningAlso the points never loaded and a person from your site had to call me back and issue them to me through the mailHe told me that it was a glitch in the system. I never received the email you are talking aboutI also looked through my old emails. y ***

Thank you for alerting us to a complaint from Mr*** *** regarding a *** Television he purchased at ShopRite in 2010.We were contacted previously by Mr*** and we responded to him via email in 2015. Please note our most recent response sent to him via email:Dear Mr***We
recently received an inquiry from the Revdex.com in reference to the *** 32" television you purchased from the ShopRite of Stirling in 2010.As you may recall, you contacted us previously about the the television. We informed you via email that the television you purchased at ShopRite was not part of any voluntary product recall. Some retailers did issue recall notices on specific model #'s but we confirmed with our buying team that the model #'s of the televisions we carried in were not part of any recall. We regret any disappointment this purchase has caused, Mr***. We understand that *** is no longer in business but as we explained in our previous email response, we are unable to issue a refund or replacement since the product was not officially recalled and the purchase occurred more than five years ago. We value you as our customer, Mr*** so we are sending a $gift card as a gesture of goodwill to the New York address provided in the letter from the Revdex.com. We hope you'll enjoy redeeming it the next time you shop in your local store.We are sending the gift card to the address provided in your recent correspondence

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

There is no way that you could put any credit on a card, because you> were> 1) not provided with a ShopRite card to do so> 2) there is no card associated with this email.>> This bogus "We have also placed a customer care credit on your Price> Plus club card as a gesture of good will."> When I read it and saw the not-so-rich $you claimed to have put on> the card, this shows that you have no clue about consumers let alone> their timeI would not offer a lower animal $5, because this was not> about $, but the gross failure of your staff to be consistent and> professionalYou may skirt these issues with the Revdex.com, yet you will> not be able to do so with agencies nor make excuses the common> rudeness and unprofessionalism of certain staffIf we go into your> stores courteous and paying for what we get, this condescending> response will be the downfall of your business as customers leave over> timeIt is well that the Revdex.com closed the case as> "Answered..Dissatisfied" which is the only credence for the lie of a> response ShopRite provided

Thank you for making us aware of the complaint you received from Nancy ***, your file # ***, about our Online Rewards program.? ? We appreciate the opportunity to respond.The following letter was sent to Ms*** along with a $gift card.? Please let us know if any further
information is needed.? Regards,Cheryl MacikDirector, Consumer Affairs? ###-###-####Dear Ms***,We received? a notice from the Better? Business Bureau advising us? of your complaint about the ShopRite Online Rewards program.? We appreciate the opportunity to follow up.This program was discontinued several months ago.? We sent an email message to participating customers advising them of this with instructions on how to redeem any qualifying points.? We're sorry if the communication did not reach your in box.? ? Our goal is to ensure all of our promotional programs are clear and accurate.? ? Although we no? longer have access to the customer points records for this program, we? have enclosed? a gift card as a gesture of good will.? We appreciate your patience and apologize for any inconvenience you were caused.? Thank you again for contacting us and a special thank you for shopping at ShopRiteIf we can be of any assistance in the future, please contact us either through our website (www.ShopRite.com) or by calling our Customer Care Center at 1-800-ShopRite? (###-###-####).Sincerely,

Thank you for making us aware of the complaint you received from Nancy [redacted], your file # [redacted], about our Online Rewards program.  We appreciate the opportunity to respond.The following letter was sent to Ms. [redacted] along with a $25 gift card.  Please let us know if any further...

information is needed. Regards,Cheryl MacikDirector, Consumer Affairs ###-###-####Dear Ms. [redacted],We received a notice from the Revdex.com advising us of your complaint about the ShopRite Online Rewards program.  We appreciate the opportunity to follow up.This program was discontinued several months ago.  We sent an email message to participating customers advising them of this with instructions on how to redeem any qualifying points.  We're sorry if the communication did not reach your in box.  Our goal is to ensure all of our promotional programs are clear and accurate.  Although we no longer have access to the customer points records for this program, we have enclosed a gift card as a gesture of good will.  We appreciate your patience and apologize for any inconvenience you were caused. Thank you again for contacting us and a special thank you for shopping at ShopRite. If we can be of any assistance in the future, please contact us either through our website (www.ShopRite.com) or by calling our Customer Care Center at 1-800-ShopRite (###-###-####).Sincerely,

There is no way that you could put any credit on a card, because you> were> 1) not provided with a ShopRite card to do so> 2) there is no card associated with this email.>> This bogus "We have also placed a customer care credit on your Price> Plus club card as a gesture of good will."> When I read it and saw the not-so-rich $5 you claimed to have put on> the card, this shows that you have no clue about consumers let alone> their time. I would not offer a lower animal $5, because this was not> about $, but the gross failure of your staff to be consistent and> professional. You may skirt these issues with the Revdex.com, yet you will> not be able to do so with agencies nor make excuses the common> rudeness and unprofessionalism of certain staff. If we go into your> stores courteous and paying for what we get, this condescending> response will be the downfall of your business as customers leave over> time. It is well that the Revdex.com closed the case as> "Answered..Dissatisfied" which is the only credence for the lie of a> response ShopRite provided.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for making us aware of the complaint you received from Mr. [redacted], your case ID [redacted]. We appreciate the opportunity to follow up.We forwarded a summary of Mr. [redacted]'s concerns to the owner of the store for their review.  A representative of their team reached out to him on...

February 16, 2016 to discuss and resolve his concerns.  We provided Mr. [redacted] with a $20 credit to his Price Plus club card as a gesture of goodwill for his inconvenience.  The incident was closed in our files on 2/28/16. Please let me know if you need any additional information.