WakeMed Health & Hospitals

Billing department made an error and needs to correct it.Account [redacted] has been paid in full. Wake Med billing department verbally waived $900 of the initial $2,171.16 on June 20, 2014 per discussion with [redacted]. In writing they set payment terms of 12 months at $105.93 per month for a total of $1,271.16. All payments have been made in a timely manner, yet they are still seeking $900.Desired SettlementWake Med needs to mail me a paid in full statement. If I do not receive such statement in a timely manner, I will be contacting the State Attorney General's office for further resolution.Business Response This complaint is being investigated by our billing department. We will respond to the complainant as soon as our investigation is complete. Thank you for bringing this issue to our attention.Consumer Response WakeMed finally listened only because my complaint went through the Revdex.com. They didn't want to hear it from me that they made an error, but they have now corrected it since the Revdex.com got involved. Too bad they wasted so much of my time.

Not getting needed documents from provider and issue has been ongoing for 8 months!!!My name is [redacted] and we spoke a couple of weeks ago about getting my hospital bill sent to my insurance company for an auto accident that I was in the ER for I. February. It is now September and I'm still trying to gather the needed documents to complete the claim. I do not want this bill to affect my credit but its extremely frustrating and baffling that something as simple as faxing over a health claim form that includes the ** diagnosis code, tax ID number, and whatever simple information that [redacted] is requesting. I don't know what else to do from here....each time I call customer service they say we sent what we could and there's nothing else to send. That is bs and when I ask for a supervisor I get transferred to a voicemail and never get a call back. So I'm stuck in the middle of a seemingly simple task asking for information that should be standard stuff to send to insurance companies. I'm just trying to get the situation resolved ASAP. I'm a patient person but this is ridiculous. 8 months!! Like its no empathy whatsoever with wakemed and makes me wish I never went there in the first place. If nothing continues to happen, I will be forced to contact the Revdex.com, [redacted], a lawyer, whoever to help facilitate a resolution to this situation. My phone number is XXX-XXX-XXXX if there is anything you can do.The above is an email I sent to wake med patient advocate. My bill for the ER was 1,400.00 dollars and the insurance company [redacted] is asking for a health insurance claim form that includes a ** diagnosis code, tax ID number, etc all which has been requested NUMEROUS times to no avail The information being sent to[redacted] is not correct and wake med refuses to reply with what is needed to process the claim. My service date for the ER was in February and here it is September and I can't get anywhere dealing with wake med. Calling customer service is no help because they say that is all they can send, trying to speak to a supervisor is pointless because all you do is leave a msg for them to not call back. I am just at my wits end here and don't want this bill to affect my credit when a simple fax of information will resolve this issue. But yet I'm here 8 months later still trying to resolve this seemingly simple issue. Please HELP!!!Desired SettlementTo have the requested documentation sent to [redacted]Business Response This complaint is being investigated by our billing department. We will respond to the complainant as soon as our investigation is complete. Thank you for bringing this issue to our attention.Consumer Response Still no resolution. Still going back and forth btwn the hospital and insurance company. Other than getting the needed information there is no solution I can think of.Final Business Response We have contacted the patient and have supplied all information requested. We consider this issue closed.

Outpatient pharmacy staff ([redacted]) was very rude over the phone. It is so unprofessional when a staff is trying to cut you short instead of explaining to the customer. Straight rude and very unprofessional. These staff need a training in a customer service and how to handle customers with respect. It feels like [redacted] had a bad day or she is just too rude to explain anything in a calm voice.","neg-3

I have never EVER done ANY business with this company but they keep calling me and won't remove me from their calling list.I emailed and called this company multiple times stating that I am not a customer with them. I have never heard of this company. First they called from NC, then they called from PA. Now they are TEXTING ME. I do not know who they are or how they got my number, they need to act on my requests and remove my number from the call list. It is obviously a mistake- I could not access any more information about this account because I AM NOT THE PERSON THIS ACCOUNT IS LINKED TO. My personal information has not turned up any account linked to my name or my relatives' name in their system and they said they would remove my phone number multiple times but they did not. I cannot handle the constant harassment anymore. PLEASE MAKE IT STOP.Desired SettlementSTOP CALLING MY PRIVATE AND PERSONAL NUMBER- I AM NOT A MEMBER OF YOUR PLAN OR HOSPITAL OR NETWORK OR WHATEVER THIS MEDICAL ORGANIZATION IS. I HAVE NEVER HEARD OF YOU. REMOVE MY NUMBER- [redacted] FROM YOUR CALL LISTS, I DO NOT OWE YOU MONEY BECAUSE I HAVE NEVER USED YOUR SERVICES AND CORRECT THE INFORMATION IN WHATEVER THIS PERSON'S ACCOUNT IS TO THE RIGHT NUMBER-[redacted]. I cannot access any more information because I AM NOT THE INTENDED RECIPIENT. THIS IS UNBEARABLE.Business Response The matter has been investigated and contact has been made with the complainant. We consider the matter closed at this time. Thank you.Consumer Response Company contacted me the day after the complaint. I spoke to [redacted] who was very helpful in getting to the root of the problem. They said they removed my information and will email me to followup in the next couple of daysFinal Consumer Response

I paid [redacted] collection agency and Wake Med still is showing a balance on account, no adjustment were made. Patient: [redacted] 6/12/08[redacted]Wake Med Guarantor Account #XXXXXXWakeMed Account [redacted] ($33.07)/ Account [redacted] ($43.99)/ Account [redacted]Amcol Account # XXXXXXXXIn February 4, 2016, I spoke with [redacted] at [redacted] collection services regarding paying off [redacted] account #XXXXXXXX. She stated that I could pay off the account at a discounted rate. I agreed to pay the amount in the total of $357.91. Making the discount $89.48. I asked [redacted] with [redacted] would WakeMed request discounted rate back, and she assured me that they wouldn't because they set up a contract with them to collect payment. A few weeks later, Feb.24, I received a statement from WakeMed stating it was a balance of $33.07, that prompted me to look at the account, upon looking at online account, I noticed that there was a balance of $89.48 (the 20% discount that should have been adjusted). I called [redacted] I spoke with [redacted] and she said the account has a $0 balance and she would have client relations to let WakeMed know that the account had been paid off.On March 16, I looked at MYCHART on Wake Meds website and saw that the balance was still $89.48. I contacted [redacted] at Wake Med and she stated they have not received any information from [redacted] regarding the account being paid off, and that she will forward my information to her supervisor, [redacted] On March 29, I spoke with [redacted] at Wake Med and she said that she would forward my information to her supervisor, [redacted] and she will give me a call back, I did not hear back from them. I checked on the account on April 5, I spoke with [redacted] at Wake Med and spoke to her for approximately 1.5 hr. regarding my account. I called [redacted] on a conference call with Wake Med, and [redacted] heard the customer service representative from [redacted] state that I was given a 20% discount. I later spoke with [redacted] from [redacted] and he said that the information would be sent to Client relations department for review. I checked the account on May 6 and it still shows a balance of $89.48. I left a message for [redacted] at Wake Med on May 6 regarding my account, she didn't return my call. I called [redacted] to see if they had any information, I spoke with [redacted] and she said that Client relations sent info to Wake Med on April 6. I called back on May 9 and I spoke with [redacted] at Wake Med and she transferred me to her supervisor's voicemail. As of today I have not heard from her.So I decided to contact Revdex.com since I am unable to get any resolution with Wake Med.Desired SettlementI would like for the $89.48 to be adjusted off of my account.Business Response This complaint is being investigated by our billing department. We will respond to the complainant as soon as our investigation is complete. Thank you for bringing this issue to our attention.

Error made by Hospital caused domino affect which in turn percipitated collections proceeding and thus complaint.Date of service 7/31/2015 at Wake Med Apex Healthplex Emergency facility. Unknown to us; Upon addmissions, street address incorrectly recorded by receptionist [redacted] versus [redacted] We never received bill. Robo calls began leaving no messages (thought they were wrong #/Fraud). Contacted facility in November and paid emergency room visit [redacted]. Unknown to us, physicians [redacted] is seperate. Collections activities began. (calls and reporting on credit bureau). Unacceptable given fact that address was incorrectly recorded despite receptionist reading directly from DL. Have waseted several hours contacting Wake Med Billing asking to update [redacted] on status of payment. No one seems to care. Rep [redacted] (supervisor) explained she woulld contact collections company to resolve. Notes show on 2/8 calls to collections company were unsuccessful.(what you stop calling after one attempt?!?) After calling back to follow up, explained on 3 seperate calls, "this call center has no one by that name" we will have to submit a 24hr supervisor call back. News Flash; same line I was fed on the previous 3 calls I just made.Desired SettlementUpdate Credit Report to remove this collection. Not that it was paid to completely remove it due to the error. Letter from Wake Med Billing admitting their error and confirming resolution by updated credit report. Business Response This complaint is being investigated. We have been in touch with the patient and will continue to follow up. Thank you for bringing this issue to our attention.