Waldemar S Nelson & Company

The proof of refund documentation was provided in my original response on 5-attached as a PDF> Refund was issued by our store on the 27thIf customer has not recieved the credit back on her card she will need to contact her credit card company

Mercedes-Benz San Diego will stand behind the offer of either 10% off of any service visit or parts and accessory purchase or $credit to be used for either, whichever is greaterthere have been notes made in Mr.***s file to this effectNo additional offers will be extended and this offer cannot be transfered to another party

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I paid $on 05/24/through a link sent directly from Mercedes Benz of San Diego fro this extended Warranty after [redacted] stated is was approvedHe stated he was working on it and NEVER called me back and I have yet to see a refund for this amountI have submitted ALL my paper work to Mercedes USA clearly stating that my extended warranty states June 1st as the expiration date so therefore this does not satisfy me as I paid $2869.o to Mercedes and My expiration date is not until tomorrow Regards, [redacted]

Mercedes Benz does not allow for any extedned warrantys to be added after the original comprehensive warranty has expiredMercedes-Benz San Diego tried to see if the manufacturer would be willing to make an exception and they would notthe customer is welcome to contact Merceded-Benz corperate at [redacted] This complaint should be filed directly with them

The key was ordered for the vehicle and provided to the customer.The key is an electronic key and is paired with the electronic ignition switeh that authorized the vehicle to startAfter we provided the replacement key the vehicle would not start and the car was towed in for diagnosisIt was determined that the electronic ignition switch was faulty and would not allow the new key to start the vehicleThe problem is not related to the new key but the electronic ignition switchThis was explained to the customerDealership has test results that show this to be the case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I tried to call [redacted] but got no replyI left a message but he did not call back eitherAlso I have pre-paid maintenance plan hence I don't think I need any discount for the service anyway] Regards, [redacted] ***

After speaking with *** [redacted] regarding the approval for Ms [redacted] , it was a miscommunication between her and our BDC department that informed her that although she had a pre-approval on –line, she would have to apply through the dealer once she decided on a particular vehicle which she didHe did not call her the next day because we were still checking with other banks once we received turn-downs from the ones in which we submitted her applicationIn the meantime as she stated, her colleague called and inquired on her behalf as to Ms [redacted] approval and was never told that Ms [redacted] was not approved because of her credit[redacted] the GM is offering our willingness to meet with her and explain what happened in person.Thank you for your help, [redacted] Executive AssistantMercedes-Benz of San DiegoDirect PH# 858-223-***

No refund was not received yetThey claim to of sent it but has not posted to my credit card On top of this I just found out today from Mercedes Benz USA whom I have been talking to that the dealership (San Diego Mercedes) initiated my warranty to fix stuff wrong with the car without my permission prior to delivering me the carWhen these fixes should have been at the cost of the dealership prior to the selling of the car not at the expense of my warranty which initiated it premature of me getting the carI was told the dealership was to be taking care of these expensesThat is the reason why my warranty dates do not match up meanwhile [redacted] and Mercedes of San Diego are refusing to aknolegde there wrong doing in this situation & be honest

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [There is a fundamental difference between "finding no solution to a noise" and "finding no noise"The technician and service manager told me it's the latterEither the technician did not make effort to find the noise, or the technician found the noise but lied to me about it being normalHad MBSD told me there was indeed a noise but they did not have a solution at that time, I would had turned my car in again sooner and did not have to suffer the noise for a year End-of-lease disposition fee can be waived if people lease/purchase another car from them, and also people have extended/early-terminated leases often if both sides agree on terms, hence I don't believe it's "binding terms that cannot be changed per contract"I could also consider other kinds of offers, for example extending my lease for a discounted price if not for freePeople in the thread below who suffers the same wrist-pin issue have got monetary-based compensations hence that’s what I’m asking for in addition to the verbal apologies [redacted] Also, I am seeking another apology regarding the response time by both the sales department and the service departmentTaking days to get to talk to a service manager is not acceptable.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We are sorry for any inconvenience this has causedWe found that there an issue going on that we didn't realize about the title about the verification of the correct addressWe have mailed out the form that we need to submit to the DMV and mailed it to the customer for his signature so we can
clear the DMV recordsWe also included a return FedEx Envelope for him to return the form back to usAs soon as we receive the signed documents with the highlighted areas filled in we will submit the paperwork directly to the DMV so we can get this all resolved.Thank you for your patience and letting us know about this issue,*** ***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Paper work clearly states an original contract date of June 1st, why would a warranty start BEFORE a contract started?? I will contact my bank to check on this refund however this claim is not resolved as they change dates and information every call and they are not honoring the correct datesThey only care about the sale and not about the quality of service or the quality of the cars they put outWhat scam Lot! Buyer Beware!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
sorry for my late response but I am not very satisfied with the response provided by Mercedes-Benz.Prior to ordering the key it was promised that the replacement would work just like the original key without needed any synchronization.Yet, after Mercedes Benz initial diagnoses I was told that the computer needed to be replaced since the believe it went defective while sitting for four weeksI expressed my doubt and was told that this happens and that replacing the computer would solve the problem.Two weeks later I was told that replacing the computer did not fix the problem and that the defect is with the ignition lock.After weeks when I was finally able to pick up my vehicle I was told that the ignition and computer needs to be replaced together to work. In it's previous rebuttal the dealership states that my original problem was with the ignition lock and not the key. If this was the findings of their diagnoses why did the had me wait weeks to replace the computer and than one additional week to replace the lock. Prior to parking my vehicle for 1/weeks there was nothing wrong with the car and I am certain that if I had not lost my key I would had no problem starting my car.Instead, I believe that Mercedes was unable to provide as promised a functional replacement key for my Mercedes as orderedThe firms inconsistency with providing a clear diagnosis of the problem in a timely manner clearly shows their inability to serve their vehicles. In addition to impacting my lively hood for three weeks, I was served with additional charges in addition to the cost of my replacement key.Unless, the companies refunds the $I had to pay due to their short comings I will sue the company in Small Claims Court for my financial damages and the inconvenience caused to me by the firms untimely actions.I am certain that any judge will agree that a computer and or ignition lock do not go bad on a car that is parked for four weeks
Regards,
*** ***

We are going to have the client bring the car in on ThrsAug 3rd and we will touch up the area that is the concernSorry for the inconvenience and this should be resolved ASAPThank you, *** *** and *** ***

Called customer on 9/7/16 to answer any questions at number listed. No answer left a voice mail with my direct line to call me back so I could assist.

The proof of refund documentation was provided in my original response on 5-31 attached as a PDF> Refund was issued by our store on the 27th. If customer has not recieved the credit back on her card she will need to contact her credit card company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[There is a fundamental difference between "finding no solution to a noise" and "finding no noise". The technician and service manager told me it's the latter. Either the technician did not make effort to find the noise, or the technician found the noise but lied to me about it being normal. Had MBSD told me there was indeed a noise but they did not have a solution at that time, I would had turned my car in again sooner and did not have to suffer the noise for a year.
End-of-lease disposition fee can be waived if people lease/purchase another car from them, and also people have extended/early-terminated leases often if both sides agree on terms, hence I don't believe it's "binding terms that cannot be changed per contract". I could also consider other kinds of offers, for example extending my lease for a discounted price if not for free. People in the thread below who suffers the same wrist-pin issue have got monetary-based compensations hence that’s what I’m asking for in addition to the verbal apologies.
[redacted]
Also, I am seeking another apology regarding the response time by both the sales department and the service department. Taking 10 days to get to talk to a service manager is not acceptable.]
Regards,
[redacted]

Spoke with Mr. [redacted] on Friday. Offered the service credit mentioned or complimentary detail on his vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
[I was at work and unable to accept the phone call.  Customer service representative named in complaint needs training that her job is to assist customers not just end conversation.  Furthermore, she said someone would contact me and after 4 days nobody ever did.  Sales representative there on holiday could have been more helpful as we'll.  Fortunately, the service department did a great job and I'm thankful for that.]
Regards,
[redacted]

Our apllogies to Mr. [redacted]. Although we attempted to verify the concern on his first and only visit for this concern to our dealership on April 10th 2015 we were not able to. The information to repair the noise concern on his vehicle was not available at that time. It was first released in July of...

2015 and Revised in November of the same year. Had Mr. [redacted] returned to our store after the information was available the repair would have been completed as it was at the Escondido location. Unfortunately once a work order is closed there is no way to perform a search for customers who might have had this concern prior and therefore was not possible to contact him once the information became available.The terms of his vehicle lease are a legally binding contract and cannot be extended or have the terms changed.