Waldemar S Nelson & Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I paid $2869.00 on 05/24/2016 through a link sent directly from Mercedes Benz of San Diego fro this extended Warranty after [redacted] stated is was approved. He stated he was working on it and NEVER called me back and I have yet to see a refund for this amount. I have submitted ALL my paper work to Mercedes USA clearly stating that my extended warranty states June 1st 2016 as the expiration date so therefore this does not satisfy me as 1. I paid $2869.o to Mercedes and 2. 2 My expiration date is not until tomorrow. 
Regards,
[redacted]

No refund was not received yet. They claim to of sent it but has not posted to my credit card.  On top of this I just found out today from Mercedes Benz USA whom I have been talking to that the dealership (San Diego Mercedes) initiated my warranty to fix stuff wrong with the car without my permission prior to delivering me the car. When these fixes should have been at the cost of the dealership prior to the selling of the car not at the expense of my warranty which initiated it premature of me getting the car. I was told the dealership was to be taking care of these expenses. That is the reason why my warranty dates do not match up meanwhile [redacted] and Mercedes of San Diego are refusing to aknolegde there wrong doing in this situation & be honest.

Mercedes Benz does not allow for any extedned warrantys to be added after the original comprehensive warranty has expired. Mercedes-Benz San Diego tried to see if the manufacturer would be willing to make an exception and they would not. the customer is welcome to contact Merceded-Benz corperate at...

[redacted]. This complaint should be filed directly with them.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I tried to call [redacted] but got no reply. I left a message but he did not call back either. Also I have pre-paid maintenance plan hence I don't think I need any discount for the service anyway. ]
Regards,
[redacted]

Mercedes-Benz San Diego will stand behind the offer of either 10% off of any service visit or parts and accessory purchase or $100.00 credit to be used for either, whichever is greater. there have been notes made in Mr.[redacted]s file to this effect. No additional offers will be extended and this offer cannot be transfered to another party.

The key was ordered for the vehicle and provided to the customer.The key is an electronic key and is paired with the electronic ignition switeh that authorized the vehicle to start. After we provided the replacement key the vehicle would not start and the car was towed in for diagnosis. It was...

determined that the electronic ignition switch was faulty and would not allow the new key to start the vehicle. The problem is not related to the new key but the electronic ignition switch. This was explained to the customer. Dealership has test results that show this to be the case.

Spoke with [redacted] today. I explained that his initial call came into our call center in Az. Customer was satisfied with level of service once he reached someone at our store was complaining about the call center. I assured him I would pass his information as well as complaint along to the call center manager in AZ to work with employee for additional training.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and also had communication with them through separate emails and phone calls. Their offer would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted], again our apologies for any inconvienience this might have caused you. We truly believe we made every effort to attempt to duplicate the noise, including having you road test the vehicle with our shop foreman. At this time we are unable to offer any other lease term modifications or waive your disposition fees.I would be more than happy to offer you a discount on your next service visit for the inconvienence.Please feel free to contact me directly if you would like to take advantage of this offer.
Sincerely,
[redacted]

After speaking with [redacted] regarding the approval for Ms. [redacted], it was a miscommunication between her and our BDC department that informed her that although she had a pre-approval on –line,  she would have to apply through the dealer once she decided on a particular vehicle...

which she did. He did not call her the next day because we were still checking with other banks once we received turn-downs from the ones in which we submitted her application. In the meantime as she stated, her colleague called and inquired on her behalf as to Ms. [redacted] approval and was never told that Ms. [redacted] was not approved because of her credit.[redacted] the GM is offering our willingness to meet with her and explain what happened in person.Thank you for your help,*
[redacted]Executive AssistantMercedes-Benz of San DiegoDirect PH# 858-223-[redacted]