Waldorf Riley Heating & Cooling Reviews (33)
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I reached out to this customer yesterday (9/28/15), and left a message with my
cell phone number. A previous message was also left on 9/14/15, returning the customer’s call. The customer’s contract is dated August
7, 2015 and the estimated start dates, written on the contract, are...
2015 to November 7, 2015. According to those, we are not late. At this point,
we are willing to either do the work, or cancel the contract and refund the
customer’s money, whichever the customer would prefer. Sincerely,Steven RGeneral Manager
Yes, things were delayed, and we apologize for that. It was a special order and we have gotten it in as of today, Friday, May 26, 2017. We are scheduling the work for this coming week (week of 5/30/17). We have a call out to the customer to set that up. We had some difficulty trying to...
find the product in the quantity necessary for this job, and finally just ordered the larger volume just to get the job done for the customer. Unfortunately with special order projects, unforeseen delays and difficulties can take place, especially with repairs. Still we should've done a better job of communicating along the way with this customer. For this, we apologize, and will do better. Steve Rott General manager William C Rott & Son Inc
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Below please see reasoning for not accepting proposed settlement from Rott: · Damage (gouges) to interior trim is from improper use of sawzall. Alternate hand tools could have been used to prevent this type of damage to pry window/finishing piece from interior trim. · Multiple emails and calls were made to Rott’s office requesting an invoice for originally agreed settlement amount of $1000.00 due to damage on interior trim in March 2016. Rott’s office failed to return calls & emails or provide revised invoice. Attached is last email sent dated March 29, 2016. A response was not received. · Check provided for final payment stated Contract #9-5615 Paid in Full. Check was issued via certified mail, received by [redacted] on August 22, 2016 and cashed. · No collection calls or notices received by Rott’s office. Invoice claiming balance of $304.07 from [redacted] was received by mail after $1000.00 payment had cleared. Written response to [redacted] was provided via USPS which included copy of cleared check and copies of multiple emails that [redacted] did not reply to. No response was received from Rott. · Collection agency hired by [redacted] failed to comply with FDCPA notification and disclosure requirements; both written and verbal. Please advise if additional information is required. Regards, [redacted]
The business stated they mailed the information to the consumer. They faxed it to us to forward to the consumer.
In reviewing our Revdex.com file, and the complaint number [redacted] (filed 12/16/15 by Mr. [redacted]), please be advised that since your file closed, we have met with Mr. [redacted], refunded money, and believe that this matter has now been resolved to the customer’s satisfaction. Can you reach out to him to confirm this, and if so, change the status of this complaint? Please advise. Thank you. Julie [redacted] William C. Rott & Son, Inc.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards,
[redacted] After paying $2083 to have a leak fixed, we still have the same leak. The salesman guaranteed the leak would be fixed but it is not fixed. After calling,and them not returning our calls ,we contacted the Revdex.com and finally got a response from them . Steve R[redacted] was very rude and mocking me on the phone. When I was explaining our situation to him his response was " blah blah blah"and telling me Im not a very nice person, and have I ever been nice in my entire life. He had me in tears. Shame on you Steve R[redacted], your father would not be proud of you. this company has horrendous customer service. This is not resolved we feel we should get our money back.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to clarify that the sales man was very misleading with what he told us. I feel we are being blamed for this miss communication and the fact they brought a tarp out to us should have kept us at bay. As we appreciate the work finally being done and our correspondence with Pat have been better we were not told at time of sale what the message back to us is saying we were. He did not mix up measure and install we were very aware of what the salesman told us for 2 hours in our home. Thank you
As far as the business protocol of other companies, we cannot comment about how they choose to operate. For us, we follow the recommendations of consumer advocacy groups like the Revdex.com.Such recommendations include offering references, having proper insurance and licenses, and giving...
detailed specifications, etc., as well as having all interested parties available at the time of the estimate. We do offer a lot of options and flexibility to accommodate busy customer schedules. Following the recommendation of all interested parties being present results in happier customers, and fewer misunderstandings, because everyone is there for all of the discussions, and decisions. That's our goal, not just to have customers, but to have happy ones.Mr. [redacted] has taking exception to this position, and we respect his right to do so. We, however, need to consider the likely result of the lack of good and complete communication at this important early stage of the process. In the past, we have not always kept this commitment, and have had unhappy customers as a result. This being true, we have worked hard at doing this part right. Our consultant may not have done a good enough job explaining the 'why' we ask for all interested parties to be present and he could have measured first before asking if all were, and then if not, have rescheduled. So for these, we do apologize, and have spoken with our representative, to prevent this situation in the future. We wish Mr. [redacted] well, and hope the best for him. Please advise us of any recommendations you may have in this situation. Thank you for your consideration.
The customer signed a contract with us on July 31, 2015 for
minor repairs, venting and insulation.
The anticipated starting time was October 10, 2015. Due to inclement weather and expanding jobs
booked before the customer, we were running two to three weeks behind
office never received any
calls from the customer that we could find. We reached out
to her and others to explain the delays.
When she objected to the time frame, her full deposit was returned to
her at that time.Thank you for the opportunity to respond,Sincerely,Robert W[redacted]Business Development Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The response from Steve R[redacted] does not resolve my complaint. As I stated, R[redacted]'s salesman stated to me, I deal with this insurance company all the time and I assure you Mr. [redacted] that I can get another $6000 from them." I have this conversation on my homes security system. Also attached is a voice mail message file from my insurance company documenting the fact that R[redacted]'s salesman never contacted them until the job started which was about 5 weeks after I signed the contract. During that time R[redacted]'s salesman told me numerous times he would call my insurance company but he never did until the job started. Steve R[redacted] is also lying when he states, "They were both told at the time that the insurance company would not pay for upgrades. They were also given lower price options, but wanted our premium roofing system". My home security recording has no statements from their salesman supporting these assertions. And why does he say, Both"? I was the only person there taking to the salesman.
Steve R[redacted] and his employees are serial liars that the public should be warned of.
Waldorf Riley Heating & Cooling Rating
Address: 1705 North Summit, Arkansas City, Kansas, United States, 67005
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