Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]hThese people, CAP, are ridiculous! I never said I was without a toilet I said it wasn't properly functioning I had to manually add water to the tank to fill it up Then it would flush.As far as the mold, the specialist they sent was the maintenance man, who was pretty clueless on what he was doing I made arrangements for them to come in to my apartment when I was working The first time scheduled, the maintenance man cancelled When he finally did go over to fix it, it wasn't done properly The mold was back in a couple of weeks Then when we scheduled for him to come back out, yes, I had to cancel once because I got called in to work I wasn't about to let him do the repair again without me seeing what he was doing The first time he "repaired" my ceiling, he just sprayed Kilz on in He did not even go into the ceiling to find the source of the leak I have pictures to prove that I also have text messages from him where he did not show up again for a scheduled repair.The only thing that CAP is right about, is yes, I should have called the Health Department and Fire Department to report the conditions that they were not repairing But like the other tenants, I was scared I was afraid that they would throw me out I needed to be prepared to move.I am so done with these people! I don't rent from them anymore and never will again! Two other tenants have moved out too Plus, the owner of the building hired a new management company to manage the buildings So, Good bye CAP! No one there has to deal with you anymore either Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Who would say, "You sent this to the wrong person" at this point? I was never told any other route to complain but to complain at the officeI was told to talk to Beth for any tenant issues, until she was replacedI have spoken with Beth's replacement ---- nothing has been done or addressed since I moved in here in July of Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I listed points that need to be addressedThey responded to twoAnd there are still racoons in the attic Regards, [redacted] ***
You asked me to provide the dates that I complained, and to whom:1) ON moday, to the agent who showed me the houseI complained about: the shower, the ceiling in the bathroom, the floor in the bathroom, the black mold in the shower, and the magnetic closure on the refrigerator door7/15/2016.2) The second time I complained, was to Glenn, the after-hours number for complaints led to him, and to him I described all of the above, in addition to the collapsing fence, collapsing driveway, and open crawlspace *(NO DOOR!!!!) About days after move -in8/15/2016.3) The third time I complained, I spoke to Beth in the office by telephone on 9/3/I talked about the raccoons, the ceiling, the shower, the floors and the HVACBeth is an opportunistic liar and fast talker who whisks you off the phone and then pretends to NEVER remember anything you said4) The fourth and most recent time I complained was to Courtney, the man assigned to remove the raccoonsStill have one raccoon and the house isn't not closed to further vermin12/23/
What house is this? The info is not aboveI have to assume this is [redacted] , and if this is [redacted] the renter is being totally unreasonable and we have responded I feel further response is just another form of extortion and forcing us to do something we never can do We are a 3rd party management company We do not own the house, we are simply the agent We cannot spend money for large ticket items (that the tenant knew they were when they moved in) if the owner does not approve us to do so I don't understand why this concept is so hard to grasp "GLEN" is no longer with us, he wasn't worked for us since October and was fired for various reasons So whatever he told you I cannot back up with authority or authenticity We have explained these items several times to the tenantIn other news we did get the owner to approve a new roof which will be installed in the next couple weeks
Our leasing people would never tell anyone that they could break their lease without penalty After speaking with ***, the leasing agent, he told her that if she did want to move before the end of her lease that she would be responsible for it until we found someone else to rent the unit out or she would have the option of paying it in full Never under any circumstances do we sign month leases and allow customers to break them without penalty
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They have made no offer on any repair of any kind, and their response to this complaint is also a lie, because it doesn't address any of the substantive issues at the propertyThis kind of lack of response to needed repairs can best be characterized as a "slum lord" conditions, and the property should be condemned as it stands, or falls into its own footprintI will fulfill my lease, because I'm the honorable business partner in this lease arrangementTo re-cap, a complete list of repairs that I have asked for telephonically from the 1) Rental agent; 2) Former maintenance person (Glen), and 3) Office Administrative Personnel (Beth), are as follows:Magnetic strip around fridge torn offPropped in placeicemaker not attached in fridge, which was also not clean on move-inNo dishwasher provided (what is this? 1950??)No HVAC of any kind (really? You should be ashamed, and probably run out of town on a rail)The previous maintenance person said that a large A/C unit was left in the living room and went with the house - WHAT HAPPENED TO IT?Floor undermined in bathroom (not addressed)Ceiling leak in bathroom (not addressed)Half of window screens missing entirelyNo storm doors on front or back doors, leaving property an open HVAC leakNo insulation; I'm paying $a month or more to heat the placeIt's only sq ftThere is no insulation of any kindYou are worthless peopleSliding doors in rear bedroom broken (homemade, jury-rigged quality)Black mold in bathroomBroken shower controls in bathroomRaccoons in attic(of so far removed, hole/entrance not plugged) Are we getting a sense of the QUALITY of your rental property yet; you may as well have rented me a tentSo, out of issues, you have responded to of A success rate of 8%, and the third raccoon is still in the attic, which I guess reduced your repair efficiency to exactly 0%Regards, [redacted] *** You asked me to provide the dates that I complained, and to whom:1) ON moday, to the agent who showed me the houseI complained about: the shower, the ceiling in the bathroom, the floor in the bathroom, the black mold in the shower, and the magnetic closure on the refrigerator door7/15/2016.2) The second time I complained, was to Glenn, the after-hours number for complaints led to him, and to him I described all of the above, in addition to the collapsing fence, collapsing driveway, and open crawlspace *(NO DOOR!!!!) About days after move -in8/15/2016.3) The third time I complained, I spoke to Beth in the office by telephone on 9/3/I talked about the raccoons, the ceiling, the shower, the floors and the HVACBeth is an opportunistic liar and fast talker who whisks you off the phone and then pretends to NEVER remember anything you said4) The fourth and most recent time I complained was to Courtney, the man assigned to remove the raccoonsStill have one raccoon and the house isn't not closed to further vermin12/23/
We did send a professional for the animal issueThe possum was billed out on Dec27thSo, it was completed somewhere in the first half of December. It looks like we tried to go out for another maintenance issue and the tenant would not answer or return the maintenance techs phone callsIt was closed as an unresolved issue. It appears that the lease for this tenant has been mis-placed. What is he asking in regards to a new central air unit and driveway? Is there something wrong with them? I don’t have record of a call from the tenant complaining about either of these itemsAll of our calls and services requests are recorded
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have made no offer on any repair of any kind, and their response to this complaint is also a lie, because it doesn't address any of the substantive issues at the propertyThis kind of lack of response to needed repairs can best be characterized as a "slum lord" conditions, and the property should be condemned as it stands, or falls into its own footprintI will fulfill my lease, because I'm the honorable business partner in this lease arrangement. To re-cap, a complete list of repairs that I have asked for telephonically from the 1) Rental agent; 2) Former maintenance person (Glen), and 3) Office Administrative Personnel (Beth), are as follows:Magnetic strip around fridge torn offPropped in place. icemaker not attached in fridge, which was also not clean on move-inNo dishwasher provided (what is this? 1950??)No HVAC of any kind (really? You should be ashamed, and probably run out of town on a rail)The previous maintenance person said that a large A/C unit was left in the living room and went with the house - WHAT HAPPENED TO IT?Floor undermined in bathroom (not addressed)Ceiling leak in bathroom (not addressed)Half of window screens missing entirely. No storm doors on front or back doors, leaving property an open HVAC leakNo insulation; I'm paying $a month or more to heat the placeIt's only sq ftThere is no insulation of any kindYou are worthless people. Sliding doors in rear bedroom broken (homemade, jury-rigged quality). Black mold in bathroomBroken shower controls in bathroom. Raccoons in attic(of so far removed, hole/entrance not plugged) Are we getting a sense of the QUALITY of your rental property yet; you may as well have rented me a tent. So, out of issues, you have responded to of A success rate of 8%, and the third raccoon is still in the attic, which I guess reduced your repair efficiency to exactly 0%.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I would like to address the response made by the business.Their item #1: If changes were made after CAP took over, I'd like to know what changes? I was not notified of any changes.#2: Most of the tenants have "issues" with the intercom system. It is not the "intercom" that they are concerned with. It's the buzzer part of the system, which allows them to buzz people in without physically having to go open the door. Seven out of the twelve tenants are over years old. Two of them in their 80's. It can be very challenging for them to go up and down the stairs to let people in. Often, the mail carrier can't even get in. Then, other times, the door is left propped open. Leaving the elderly and single women feeling vulnerable to harm. As an owner of any property, owners are responsible for some repairs. Would they charge the tenants if the water heater went out? The door is a real safety issue for "most" of the tenants.#3: I was not asked to sign a lease until November, 2015. I was legally advised not to sign a lease until repairs were completed on my unit. Also, that CAP could not increase my rent while they were in breach of my rights. I went 1/month without a properly functioning toilet. I had to give them notice that I would place my rent in to escrow if repairs were not completed. I also had mold in my ceiling that was not properly repaired until January, 2016. After all repairs were done, I did pay the $increase to my rent for February and March, until I moved out on March 31, 2016. There was not "years" that I was supposed to be paying the increase.#4: As far as me being a "heavy smoker", I find that totally irrelevant. I was rented that apartment as a smoker. I had smoking guests. I lived there almost years. The apartment was not rented to me as a non-smoking unit. Painting is a common necessity of turning around apartments for a new rental.
Regards,
*** ***
The complaint is correct. One of our staff members initially made a math error and called the customer back with the correct amount. She will be refunded $and it will be available for pickup at our office 07/01/or we can mail it to her, whichever she
decides. Our accounts payable department has to process the check and that can take up to three business days. This was explained to Ms*** and she was unsatisfied with that answer. Her $will be refunded, not $
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
the problem is I don't handle work request. so he never initially sent them to the office, only sent them to you. The disconnect is I didn't send the work order request list to our office, that is the tenant responsiblity and job. They are all told this and given instructions on how to submit work orders. I don't deal with tenant issues, Melanie does so sending them to you and you only sending to me means he never followed procedure in submitting.
Ms. [redacted] lived in this apartment for several years and she did give proper notice, those complaints are true. What she is failing to mention are some other facts: 1. She lived there with prior ownership and when new ownership took over about three years ago they did change...
some things.2. The building is a small 24 unit complex and the intercom system failed. The cost to fix it was in the thousands of dollars so the ownership decided to not repair it because they did not want to raise the rents on up on the tenants to pay for it. This was explained to all the tenants and only a few of them had an issue with it. 3. She refused to sign a new lease and by rules was defaulted to a month to month tenancy. She was explained this and that there was a $25 per month fee, which she did not pay for a couple of years, which is one reason she did not get her $200 security deposit back.4. Ms. [redacted] was a very heavy smoker. Her apartment had nicotine stains on it to the worst degree and had to be painted with kilz multiple times to get rid of it. It was disgusting. She should have been charged for that.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Cincy Area Properties did not offer a settlement, they just said that [redacted] could move. ]
Regards,
[redacted]
Please have [redacted] contact our office regarding a potential settlement letting him out of his lease, as while we do not feel we are at fault on these issues, we certainly don’t want any of our residents to be unhappy in their home. You can also email Brandi at [redacted].
You asked me to provide the dates that I complained, and to whom:1) ON move-in day, to the agent who showed me the house. I complained about: the shower, the ceiling in the bathroom, the floor in the bathroom, the black mold in the shower, and the magnetic closure on the refrigerator door. 7/15/2016.2) The second time I complained, was to Glenn, the after-hours number for complaints led to him, and to him I described all of the above, in addition to the collapsing fence, collapsing driveway, and open crawlspace *(NO DOOR!!!!) About 30 days after move -in. 8/15/2016.3) The third time I complained, I spoke to Beth in the office by telephone on 9/3/2016. I talked about the raccoons, the ceiling, the shower, the floors and the HVAC. Beth is an opportunistic liar and fast talker who whisks you off the phone and then pretends to NEVER remember anything you said. 4) The fourth and most recent time I complained was to Courtney, the man assigned to remove the raccoons. Still have one raccoon and the house isn't not closed to further vermin. 12/23/2016
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I listed 13 points that need to be addressed. They responded to two. And there are still racoons in the attic.Regards,[redacted] Revdex.com contacted consumer and consumer expressed that items on his list minus number 4, 6 and 13 have not been fixed or addressed and he gives blanket permission to the business to come in to the house and repair at any time."
We did offer settlement to allow them out of their lease, but did not offer any reimbursement of their security deposit. We did offer to let them out of their lease and not pursue any damages for breaking the lease.”
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]hThese people, CAP, are ridiculous! I never said I was without a toilet. I said it wasn't properly functioning. I had to manually add water to the tank to fill it up. Then it would flush.As far as the mold, the specialist they sent was the maintenance man, who was pretty clueless on what he was doing. I made arrangements for them to come in to my apartment when I was working. The first time scheduled, the maintenance man cancelled. When he finally did go over to fix it, it wasn't done properly. The mold was back in a couple of weeks. Then when we scheduled for him to come back out, yes, I had to cancel once because I got called in to work. I wasn't about to let him do the repair again without me seeing what he was doing. The first time he "repaired" my ceiling, he just sprayed Kilz on in. He did not even go into the ceiling to find the source of the leak. I have pictures to prove that. I also have text messages from him where he did not show up again for a scheduled repair.The only thing that CAP is right about, is yes, I should have called the Health Department and Fire Department to report the conditions that they were not repairing. But like the other tenants, I was scared. I was afraid that they would throw me out. I needed to be prepared to move.I am so done with these people! I don't rent from them anymore and never will again! Two other tenants have moved out too. Plus, the owner of the building hired a new management company to manage the buildings. So, Good bye CAP! No one there has to deal with you anymore either.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]hThese people, CAP, are ridiculous! I never said I was without a toilet I said it wasn't properly functioning I had to manually add water to the tank to fill it up Then it would flush.As far as the mold, the specialist they sent was the maintenance man, who was pretty clueless on what he was doing I made arrangements for them to come in to my apartment when I was working The first time scheduled, the maintenance man cancelled When he finally did go over to fix it, it wasn't done properly The mold was back in a couple of weeks Then when we scheduled for him to come back out, yes, I had to cancel once because I got called in to work I wasn't about to let him do the repair again without me seeing what he was doing The first time he "repaired" my ceiling, he just sprayed Kilz on in He did not even go into the ceiling to find the source of the leak I have pictures to prove that I also have text messages from him where he did not show up again for a scheduled repair.The only thing that CAP is right about, is yes, I should have called the Health Department and Fire Department to report the conditions that they were not repairing But like the other tenants, I was scared I was afraid that they would throw me out I needed to be prepared to move.I am so done with these people! I don't rent from them anymore and never will again! Two other tenants have moved out too Plus, the owner of the building hired a new management company to manage the buildings So, Good bye CAP! No one there has to deal with you anymore either Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Who would say, "You sent this to the wrong person" at this point? I was never told any other route to complain but to complain at the officeI was told to talk to Beth for any tenant issues, until she was replacedI have spoken with Beth's replacement ---- nothing has been done or addressed since I moved in here in July of Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I listed points that need to be addressedThey responded to twoAnd there are still racoons in the attic Regards, [redacted] ***
You asked me to provide the dates that I complained, and to whom:1) ON moday, to the agent who showed me the houseI complained about: the shower, the ceiling in the bathroom, the floor in the bathroom, the black mold in the shower, and the magnetic closure on the refrigerator door7/15/2016.2) The second time I complained, was to Glenn, the after-hours number for complaints led to him, and to him I described all of the above, in addition to the collapsing fence, collapsing driveway, and open crawlspace *(NO DOOR!!!!) About days after move -in8/15/2016.3) The third time I complained, I spoke to Beth in the office by telephone on 9/3/I talked about the raccoons, the ceiling, the shower, the floors and the HVACBeth is an opportunistic liar and fast talker who whisks you off the phone and then pretends to NEVER remember anything you said4) The fourth and most recent time I complained was to Courtney, the man assigned to remove the raccoonsStill have one raccoon and the house isn't not closed to further vermin12/23/
What house is this? The info is not aboveI have to assume this is [redacted] , and if this is [redacted] the renter is being totally unreasonable and we have responded I feel further response is just another form of extortion and forcing us to do something we never can do We are a 3rd party management company We do not own the house, we are simply the agent We cannot spend money for large ticket items (that the tenant knew they were when they moved in) if the owner does not approve us to do so I don't understand why this concept is so hard to grasp "GLEN" is no longer with us, he wasn't worked for us since October and was fired for various reasons So whatever he told you I cannot back up with authority or authenticity We have explained these items several times to the tenantIn other news we did get the owner to approve a new roof which will be installed in the next couple weeks
Our leasing people would never tell anyone that they could break their lease without penalty After speaking with ***, the leasing agent, he told her that if she did want to move before the end of her lease that she would be responsible for it until we found someone else to rent the unit out or she would have the option of paying it in full Never under any circumstances do we sign month leases and allow customers to break them without penalty
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They have made no offer on any repair of any kind, and their response to this complaint is also a lie, because it doesn't address any of the substantive issues at the propertyThis kind of lack of response to needed repairs can best be characterized as a "slum lord" conditions, and the property should be condemned as it stands, or falls into its own footprintI will fulfill my lease, because I'm the honorable business partner in this lease arrangementTo re-cap, a complete list of repairs that I have asked for telephonically from the 1) Rental agent; 2) Former maintenance person (Glen), and 3) Office Administrative Personnel (Beth), are as follows:Magnetic strip around fridge torn offPropped in placeicemaker not attached in fridge, which was also not clean on move-inNo dishwasher provided (what is this? 1950??)No HVAC of any kind (really? You should be ashamed, and probably run out of town on a rail)The previous maintenance person said that a large A/C unit was left in the living room and went with the house - WHAT HAPPENED TO IT?Floor undermined in bathroom (not addressed)Ceiling leak in bathroom (not addressed)Half of window screens missing entirelyNo storm doors on front or back doors, leaving property an open HVAC leakNo insulation; I'm paying $a month or more to heat the placeIt's only sq ftThere is no insulation of any kindYou are worthless peopleSliding doors in rear bedroom broken (homemade, jury-rigged quality)Black mold in bathroomBroken shower controls in bathroomRaccoons in attic(of so far removed, hole/entrance not plugged) Are we getting a sense of the QUALITY of your rental property yet; you may as well have rented me a tentSo, out of issues, you have responded to of A success rate of 8%, and the third raccoon is still in the attic, which I guess reduced your repair efficiency to exactly 0%Regards, [redacted] *** You asked me to provide the dates that I complained, and to whom:1) ON moday, to the agent who showed me the houseI complained about: the shower, the ceiling in the bathroom, the floor in the bathroom, the black mold in the shower, and the magnetic closure on the refrigerator door7/15/2016.2) The second time I complained, was to Glenn, the after-hours number for complaints led to him, and to him I described all of the above, in addition to the collapsing fence, collapsing driveway, and open crawlspace *(NO DOOR!!!!) About days after move -in8/15/2016.3) The third time I complained, I spoke to Beth in the office by telephone on 9/3/I talked about the raccoons, the ceiling, the shower, the floors and the HVACBeth is an opportunistic liar and fast talker who whisks you off the phone and then pretends to NEVER remember anything you said4) The fourth and most recent time I complained was to Courtney, the man assigned to remove the raccoonsStill have one raccoon and the house isn't not closed to further vermin12/23/
We did send a professional for the animal issueThe possum was billed out on Dec27thSo, it was completed somewhere in the first half of December. It looks like we tried to go out for another maintenance issue and the tenant would not answer or return the maintenance techs phone callsIt was closed as an unresolved issue. It appears that the lease for this tenant has been mis-placed. What is he asking in regards to a new central air unit and driveway? Is there something wrong with them? I don’t have record of a call from the tenant complaining about either of these itemsAll of our calls and services requests are recorded
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have made no offer on any repair of any kind, and their response to this complaint is also a lie, because it doesn't address any of the substantive issues at the propertyThis kind of lack of response to needed repairs can best be characterized as a "slum lord" conditions, and the property should be condemned as it stands, or falls into its own footprintI will fulfill my lease, because I'm the honorable business partner in this lease arrangement. To re-cap, a complete list of repairs that I have asked for telephonically from the 1) Rental agent; 2) Former maintenance person (Glen), and 3) Office Administrative Personnel (Beth), are as follows:Magnetic strip around fridge torn offPropped in place. icemaker not attached in fridge, which was also not clean on move-inNo dishwasher provided (what is this? 1950??)No HVAC of any kind (really? You should be ashamed, and probably run out of town on a rail)The previous maintenance person said that a large A/C unit was left in the living room and went with the house - WHAT HAPPENED TO IT?Floor undermined in bathroom (not addressed)Ceiling leak in bathroom (not addressed)Half of window screens missing entirely. No storm doors on front or back doors, leaving property an open HVAC leakNo insulation; I'm paying $a month or more to heat the placeIt's only sq ftThere is no insulation of any kindYou are worthless people. Sliding doors in rear bedroom broken (homemade, jury-rigged quality). Black mold in bathroomBroken shower controls in bathroom. Raccoons in attic(of so far removed, hole/entrance not plugged) Are we getting a sense of the QUALITY of your rental property yet; you may as well have rented me a tent. So, out of issues, you have responded to of A success rate of 8%, and the third raccoon is still in the attic, which I guess reduced your repair efficiency to exactly 0%.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I would like to address the response made by the business.Their item #1: If changes were made after CAP took over, I'd like to know what changes? I was not notified of any changes.#2: Most of the tenants have "issues" with the intercom system. It is not the "intercom" that they are concerned with. It's the buzzer part of the system, which allows them to buzz people in without physically having to go open the door. Seven out of the twelve tenants are over years old. Two of them in their 80's. It can be very challenging for them to go up and down the stairs to let people in. Often, the mail carrier can't even get in. Then, other times, the door is left propped open. Leaving the elderly and single women feeling vulnerable to harm. As an owner of any property, owners are responsible for some repairs. Would they charge the tenants if the water heater went out? The door is a real safety issue for "most" of the tenants.#3: I was not asked to sign a lease until November, 2015. I was legally advised not to sign a lease until repairs were completed on my unit. Also, that CAP could not increase my rent while they were in breach of my rights. I went 1/month without a properly functioning toilet. I had to give them notice that I would place my rent in to escrow if repairs were not completed. I also had mold in my ceiling that was not properly repaired until January, 2016. After all repairs were done, I did pay the $increase to my rent for February and March, until I moved out on March 31, 2016. There was not "years" that I was supposed to be paying the increase.#4: As far as me being a "heavy smoker", I find that totally irrelevant. I was rented that apartment as a smoker. I had smoking guests. I lived there almost years. The apartment was not rented to me as a non-smoking unit. Painting is a common necessity of turning around apartments for a new rental.
Regards,
*** ***
The complaint is correct. One of our staff members initially made a math error and called the customer back with the correct amount. She will be refunded $and it will be available for pickup at our office 07/01/or we can mail it to her, whichever she
decides. Our accounts payable department has to process the check and that can take up to three business days. This was explained to Ms*** and she was unsatisfied with that answer. Her $will be refunded, not $
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
the problem is I don't handle work request. so he never initially sent them to the office, only sent them to you. The disconnect is I didn't send the work order request list to our office, that is the tenant responsiblity and job. They are all told this and given instructions on how to submit work orders. I don't deal with tenant issues, Melanie does so sending them to you and you only sending to me means he never followed procedure in submitting.
Ms. [redacted] lived in this apartment for several years and she did give proper notice, those complaints are true. What she is failing to mention are some other facts: 1. She lived there with prior ownership and when new ownership took over about three years ago they did change...
some things.2. The building is a small 24 unit complex and the intercom system failed. The cost to fix it was in the thousands of dollars so the ownership decided to not repair it because they did not want to raise the rents on up on the tenants to pay for it. This was explained to all the tenants and only a few of them had an issue with it. 3. She refused to sign a new lease and by rules was defaulted to a month to month tenancy. She was explained this and that there was a $25 per month fee, which she did not pay for a couple of years, which is one reason she did not get her $200 security deposit back.4. Ms. [redacted] was a very heavy smoker. Her apartment had nicotine stains on it to the worst degree and had to be painted with kilz multiple times to get rid of it. It was disgusting. She should have been charged for that.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Cincy Area Properties did not offer a settlement, they just said that [redacted] could move. ]
Regards,
[redacted]
Please have [redacted] contact our office regarding a potential settlement letting him out of his lease, as while we do not feel we are at fault on these issues, we certainly don’t want any of our residents to be unhappy in their home. You can also email Brandi at [redacted].
You asked me to provide the dates that I complained, and to whom:1) ON move-in day, to the agent who showed me the house. I complained about: the shower, the ceiling in the bathroom, the floor in the bathroom, the black mold in the shower, and the magnetic closure on the refrigerator door. 7/15/2016.2) The second time I complained, was to Glenn, the after-hours number for complaints led to him, and to him I described all of the above, in addition to the collapsing fence, collapsing driveway, and open crawlspace *(NO DOOR!!!!) About 30 days after move -in. 8/15/2016.3) The third time I complained, I spoke to Beth in the office by telephone on 9/3/2016. I talked about the raccoons, the ceiling, the shower, the floors and the HVAC. Beth is an opportunistic liar and fast talker who whisks you off the phone and then pretends to NEVER remember anything you said. 4) The fourth and most recent time I complained was to Courtney, the man assigned to remove the raccoons. Still have one raccoon and the house isn't not closed to further vermin. 12/23/2016
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I listed 13 points that need to be addressed. They responded to two. And there are still racoons in the attic.Regards,[redacted] Revdex.com contacted consumer and consumer expressed that items on his list minus number 4, 6 and 13 have not been fixed or addressed and he gives blanket permission to the business to come in to the house and repair at any time."
We did offer settlement to allow them out of their lease, but did not offer any reimbursement of their security deposit. We did offer to let them out of their lease and not pursue any damages for breaking the lease.”
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]hThese people, CAP, are ridiculous! I never said I was without a toilet. I said it wasn't properly functioning. I had to manually add water to the tank to fill it up. Then it would flush.As far as the mold, the specialist they sent was the maintenance man, who was pretty clueless on what he was doing. I made arrangements for them to come in to my apartment when I was working. The first time scheduled, the maintenance man cancelled. When he finally did go over to fix it, it wasn't done properly. The mold was back in a couple of weeks. Then when we scheduled for him to come back out, yes, I had to cancel once because I got called in to work. I wasn't about to let him do the repair again without me seeing what he was doing. The first time he "repaired" my ceiling, he just sprayed Kilz on in. He did not even go into the ceiling to find the source of the leak. I have pictures to prove that. I also have text messages from him where he did not show up again for a scheduled repair.The only thing that CAP is right about, is yes, I should have called the Health Department and Fire Department to report the conditions that they were not repairing. But like the other tenants, I was scared. I was afraid that they would throw me out. I needed to be prepared to move.I am so done with these people! I don't rent from them anymore and never will again! Two other tenants have moved out too. Plus, the owner of the building hired a new management company to manage the buildings. So, Good bye CAP! No one there has to deal with you anymore either.
Regards,
[redacted]