[redacted], Please see my responses below in red. 1.Magnetic strip around fridge torn off. Propped in place. We will address this. 2.icemaker not attached in fridge, which was also not clean on move-in. I will see if we can attach the ice maker. The last apartment that I rented had an ice maker in it too but was not hooked up. I used ice trays. Maybe you could suggest that he use Ice trays also? 3.No dishwasher provided (what is this? 1950??) We are not going to install a dishwasher. This unit was not rented with one, nor was it advertised with one. This is not a valid request. 4.Floor undermined in bathroom (not addressed). I will have this looked at. 5.Half of window screens missing entirely. There is no law requiring that screens be installed in units. A LOT of our units do not have screens. 6.No storm doors on front or back doors, leaving property an open HVAC leak. We are not required to install storm doors. I will look to see if there is an HVAC leak though. 7.No insulation; I'm paying $300 a month or more to heat the place. It's only 900 sq ft. There is no insulation of any kind. You are worthless people. I will also have the insulation looked at. 8.Sliding doors in rear bedroom broken (homemade, jury-rigged quality). I will look to see what he means by “jury-rigged”. I am not familiar with this term. 9.Black mold in bathroom I am not an expert on “mold” but hopefully it is just mildew. 10.Broken shower controls in bathroom. I will have the shower controls inspected to see if new ones need installed. Thank you for your time in this matter. Please let me know if you need anything else.
This person did not make complaints about these items and he was never promised a new driveway or new HVAC as that would not be possible for the rental house and rates. With that being said the raccoon issue was addressed a professional company was called out to handle the situation....
Maintenance will address the other small issues but the home will not be given a brand new driveway and a brand new HVAC at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I listed 13 points that need to be addressed. They responded to two. And there are still racoons in the attic.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Who would say, "You sent this to the wrong person" at this point? I was never told any other route to complain but to complain at the office. I was told to talk to Beth for any tenant issues, until she was replaced. I have spoken with Beth's replacement ---- nothing has been done or addressed since I moved in here in July of 2016.
Regards,
[redacted]
Our leasing people would never tell anyone that they could break their lease without penalty. After speaking with [redacted], the leasing agent, he told her that if she did want to move before the end of her lease that she would be responsible for it until we found someone else to rent the unit out...
or she would have the option of paying it in full. Never under any circumstances do we sign 12 month leases and allow customers to break them without penalty.
What house is this? The info is not above. I have to assume this is [redacted], and if this is [redacted] the renter is being totally unreasonable and we have responded. I feel further response is just another form of extortion and forcing us to do something we never can do. We are a 3rd party management company. We do not own the house, we are simply the agent. We cannot spend money for large ticket items (that the tenant knew they were when they moved in) if the owner does not approve us to do so. I don't understand why this concept is so hard to grasp. "GLEN" is no longer with us, he wasn't worked for us since October and was fired for various reasons. So whatever he told you I cannot back up with authority or authenticity. We have explained these items several times to the tenant. In other news we did get the owner to approve a new roof which will be installed in the next couple weeks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, even though it is approximately 10 months LATE.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They have made no offer on any repair of any kind, and their response to this complaint is also a lie, because it doesn't address any of the substantive issues at the property. This kind of lack of response to needed repairs can best be characterized as a "slum lord" conditions, and the property should be condemned as it stands, or falls into its own footprint. I will fulfill my lease, because I'm the honorable business partner in this lease arrangement. To re-cap, a complete list of repairs that I have asked for telephonically from the 1) Rental agent; 2) Former maintenance person (Glen), and 3) Office Administrative Personnel (Beth), are as follows:1. Magnetic strip around fridge torn off. Propped in place. 2. icemaker not attached in fridge, which was also not clean on move-in3. No dishwasher provided (what is this? 1950??)4. No HVAC of any kind (really? You should be ashamed, and probably run out of town on a rail). The previous maintenance person said that a large A/C unit was left in the living room and went with the house - WHAT HAPPENED TO IT?5. Floor undermined in bathroom (not addressed)6. Ceiling leak in bathroom (not addressed)7. Half of window screens missing entirely. 8. No storm doors on front or back doors, leaving property an open HVAC leak.9. No insulation; I'm paying $300 a month or more to heat the place. It's only 900 sq ft. There is no insulation of any kind. You are worthless people. 10. Sliding doors in rear bedroom broken (homemade, jury-rigged quality). 11. Black mold in bathroom12. Broken shower controls in bathroom. 13. Raccoons in attic. (2 of 3 so far removed, hole/entrance not plugged) Are we getting a sense of the QUALITY of your rental property yet; you may as well have rented me a tent. So, out of 13 issues, you have responded to 1 of 13. A success rate of 8%, and the third raccoon is still in the attic, which I guess reduced your repair efficiency to exactly 0%. Regards,[redacted] You asked me to provide the dates that I complained, and to whom:1) ON move-in day, to the agent who showed me the house. I complained about: the shower, the ceiling in the bathroom, the floor in the bathroom, the black mold in the shower, and the magnetic closure on the refrigerator door. 7/15/2016.2) The second time I complained, was to Glenn, the after-hours number for complaints led to him, and to him I described all of the above, in addition to the collapsing fence, collapsing driveway, and open crawlspace *(NO DOOR!!!!) About 30 days after move -in. 8/15/2016.3) The third time I complained, I spoke to Beth in the office by telephone on 9/3/2016. I talked about the raccoons, the ceiling, the shower, the floors and the HVAC. Beth is an opportunistic liar and fast talker who whisks you off the phone and then pretends to NEVER remember anything you said. 4) The fourth and most recent time I complained was to Courtney, the man assigned to remove the raccoons. Still have one raccoon and the house isn't not closed to further vermin. 12/23/2016
[redacted], Please see my responses below in red. 1.Magnetic strip around fridge torn off. Propped in place. We will address this. 2.icemaker not attached in fridge, which was also not clean on move-in. I will see if we can attach the ice maker. The last apartment that I rented had an ice maker in it too but was not hooked up. I used ice trays. Maybe you could suggest that he use Ice trays also? 3.No dishwasher provided (what is this? 1950??) We are not going to install a dishwasher. This unit was not rented with one, nor was it advertised with one. This is not a valid request. 4.Floor undermined in bathroom (not addressed). I will have this looked at. 5.Half of window screens missing entirely. There is no law requiring that screens be installed in units. A LOT of our units do not have screens. 6.No storm doors on front or back doors, leaving property an open HVAC leak. We are not required to install storm doors. I will look to see if there is an HVAC leak though. 7.No insulation; I'm paying $300 a month or more to heat the place. It's only 900 sq ft. There is no insulation of any kind. You are worthless people. I will also have the insulation looked at. 8.Sliding doors in rear bedroom broken (homemade, jury-rigged quality). I will look to see what he means by “jury-rigged”. I am not familiar with this term. 9.Black mold in bathroom I am not an expert on “mold” but hopefully it is just mildew. 10.Broken shower controls in bathroom. I will have the shower controls inspected to see if new ones need installed. Thank you for your time in this matter. Please let me know if you need anything else.
This person did not make complaints about these items and he was never promised a new driveway or new HVAC as that would not be possible for the rental house and rates. With that being said the raccoon issue was addressed a professional company was called out to handle the situation....
Maintenance will address the other small issues but the home will not be given a brand new driveway and a brand new HVAC at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I listed 13 points that need to be addressed. They responded to two. And there are still racoons in the attic.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Who would say, "You sent this to the wrong person" at this point? I was never told any other route to complain but to complain at the office. I was told to talk to Beth for any tenant issues, until she was replaced. I have spoken with Beth's replacement ---- nothing has been done or addressed since I moved in here in July of 2016.
Regards,
[redacted]
Our leasing people would never tell anyone that they could break their lease without penalty. After speaking with [redacted], the leasing agent, he told her that if she did want to move before the end of her lease that she would be responsible for it until we found someone else to rent the unit out...
or she would have the option of paying it in full. Never under any circumstances do we sign 12 month leases and allow customers to break them without penalty.
What house is this? The info is not above. I have to assume this is [redacted], and if this is [redacted] the renter is being totally unreasonable and we have responded. I feel further response is just another form of extortion and forcing us to do something we never can do. We are a 3rd party management company. We do not own the house, we are simply the agent. We cannot spend money for large ticket items (that the tenant knew they were when they moved in) if the owner does not approve us to do so. I don't understand why this concept is so hard to grasp. "GLEN" is no longer with us, he wasn't worked for us since October and was fired for various reasons. So whatever he told you I cannot back up with authority or authenticity. We have explained these items several times to the tenant. In other news we did get the owner to approve a new roof which will be installed in the next couple weeks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, even though it is approximately 10 months LATE.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They have made no offer on any repair of any kind, and their response to this complaint is also a lie, because it doesn't address any of the substantive issues at the property. This kind of lack of response to needed repairs can best be characterized as a "slum lord" conditions, and the property should be condemned as it stands, or falls into its own footprint. I will fulfill my lease, because I'm the honorable business partner in this lease arrangement. To re-cap, a complete list of repairs that I have asked for telephonically from the 1) Rental agent; 2) Former maintenance person (Glen), and 3) Office Administrative Personnel (Beth), are as follows:1. Magnetic strip around fridge torn off. Propped in place. 2. icemaker not attached in fridge, which was also not clean on move-in3. No dishwasher provided (what is this? 1950??)4. No HVAC of any kind (really? You should be ashamed, and probably run out of town on a rail). The previous maintenance person said that a large A/C unit was left in the living room and went with the house - WHAT HAPPENED TO IT?5. Floor undermined in bathroom (not addressed)6. Ceiling leak in bathroom (not addressed)7. Half of window screens missing entirely. 8. No storm doors on front or back doors, leaving property an open HVAC leak.9. No insulation; I'm paying $300 a month or more to heat the place. It's only 900 sq ft. There is no insulation of any kind. You are worthless people. 10. Sliding doors in rear bedroom broken (homemade, jury-rigged quality). 11. Black mold in bathroom12. Broken shower controls in bathroom. 13. Raccoons in attic. (2 of 3 so far removed, hole/entrance not plugged) Are we getting a sense of the QUALITY of your rental property yet; you may as well have rented me a tent. So, out of 13 issues, you have responded to 1 of 13. A success rate of 8%, and the third raccoon is still in the attic, which I guess reduced your repair efficiency to exactly 0%. Regards,[redacted] You asked me to provide the dates that I complained, and to whom:1) ON move-in day, to the agent who showed me the house. I complained about: the shower, the ceiling in the bathroom, the floor in the bathroom, the black mold in the shower, and the magnetic closure on the refrigerator door. 7/15/2016.2) The second time I complained, was to Glenn, the after-hours number for complaints led to him, and to him I described all of the above, in addition to the collapsing fence, collapsing driveway, and open crawlspace *(NO DOOR!!!!) About 30 days after move -in. 8/15/2016.3) The third time I complained, I spoke to Beth in the office by telephone on 9/3/2016. I talked about the raccoons, the ceiling, the shower, the floors and the HVAC. Beth is an opportunistic liar and fast talker who whisks you off the phone and then pretends to NEVER remember anything you said. 4) The fourth and most recent time I complained was to Courtney, the man assigned to remove the raccoons. Still have one raccoon and the house isn't not closed to further vermin. 12/23/2016