Walking Retailers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

David Hindman came to my door; long story short, he promised an $84.99 monthly bill locked in for two years. He promised we would get MAVTV channel. He said we could switch back and forth between Dish TV and DirecTV (which we have now) with no problem, since they were sister companies, not competitors. He agreed to waive the $100 processing fee and only charge us $50 for installation. We signed the contract. The next morning I researched Dish TV to find that they do NOT carry MAVTV channel. I received an email from Dish TV saying our monthly bill would be $99. I called Dave to cancel the whole deal but he didn't answer his phone. I got a message saying his voicemail hadn't been set up yet. I texted him and told him I was canceling and I called Dish TV to cancel the installation appointment. David texted me back later on saying he would return my $50 installation fee. That was July 19 and I still haven't gotten my $50 back. I've involved the local police department and am going to file a complaint with the RevDex.com. Meanwhile, I'm still waiting to get my money back for services that were never provided. DO NOT do business with ANY walking retailers people who may come to your door.

Thank you for your help in resolving this unfortunate matter.   First and directly, I would like to say we are refunding Mr. [redacted] the full $480.00. We feel this incident was a miscommunication in training . Ms. [redacted]) is a new representative. She obviously misunderstood the...

cancellation policy. Consumers can change their programming within the first 30 days at no cost. [redacted] is still within her training period and was confused about the policy regarding 30 days.   We have implemented another two week training period for [redacted]. We are confident this will resolve the problem internally and prevent this error from reoccurring. We are very sorry regarding the poor customer service. Our notes in Mr. [redacted] account reflect a positive script reading and communication between our office and Mr. [redacted] repeatedly offering incentives to compensate Mr. [redacted] inconvenience.   Ultimately, it is his decision and we are granting his request for the full refund. Again, we do apologize and assure Mr. [redacted] that we consider customer service as a priority. We are sorry that our actions did not meet those standards.

Just wanted to say this company is great. A salesman can to my door and started talking to me about my cable bill. At first I wasn't interested but I decided to humor him. Alot of things started to make sense. By the time he left ,he upgraded my whole system, cut my cost by $400/yr and gave me exactly what I wanted. I couldn't be happier! I see all the bad reviews but I have nothing but good things to say. Thanks walking retailers!, ,If more of us customers put good expierences on here I'm sure your rate in would be better.

Thank you for your help in resolving this unfortunate matter.   First and directly, I would like to say we are refunding Ms. [redacted] the full $70.00.

We are in the process of updating our phone system. I am afraid Ms. [redacted] called during this process. We certainly would NEVER ignore her...

on purpose.  We are extremely sorry that her needs were not addressed due to our upgrading our systems to better serve our valued customers.

And, the unsigned, voided check was a simple mistake. Our system recorded the correct check number and unfortunately, sent out the wrong check to Ms. [redacted]. We have corrected this and she should receive her check within a couple of days.

We do appreciate Ms. [redacted] as a customer and will strive to restore her faith in our hometown

store.

Sincerely,

Walking Retailers, LLC

Cc: [redacted]

Thank you for your help in resolving this unfortunate matter.   First and directly, I would like to say we are refunding Mr. [redacted] the full $480.00. We feel this incident was a miscommunication in training . Ms. [redacted]) is a new representative. She obviously misunderstood the...

cancellation policy. Consumers can change their programming within the first 30 days at no cost. [redacted] is still within her training period and was confused about the policy regarding 30 days.   We have implemented another two week training period for [redacted]. We are confident this will resolve the problem internally and prevent this error from reoccurring. We are very sorry regarding the poor customer service. Our notes in Mr. [redacted] account reflect a positive script reading and communication between our office and Mr. [redacted] repeatedly offering incentives to compensate Mr. [redacted] inconvenience.   Ultimately, it is his decision and we are granting his request for the full refund. Again, we do apologize and assure Mr. [redacted] that we consider customer service as a priority. We are sorry that our actions did not meet those standards.

On 11/29 one of Walking Retailers con men walked into my garage in an attempt to speak with me about my cable. I informed him that I was not interested and he immediately gave me a sob story about his boss "Oscar" being a jerk for making him work this early (it was 11:30 am). He then made an insult about my mother (died in 1997) when I asked him to leave again. He then proceeded to yell at me so I put my tools down and walked towards him telling him I am no longer asking, I am now telling him to get off my property. He decided to argue and he then threatened me. The police were called and they spoke with him for about 15 minutes before telling him to leave the neighborhood. I wish I could upload a picture as I have one of this guy flipping me off as he was finally leaving. Avoid this company, period.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I never said I was happy what I wanted was not resolved what I wanted to be in with was the rep who sold me the contract to call me at knowledge and apologize. I accepted the full refund but it was not what made me happy in doing it because there's too many of these businesses that deceive customers like myself and never are held accountable for it

Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The $49.99 charged to [redacted] was a processing fee from us, the retailer. The charges were made as soon as the customer was scripted, explaining what he would be charged that day. The installation was cancelled the very next day these charges were applied.The $49.99 billing note was...

closed and was not visible by the accounting department. We have contacted [redacted] to explain why the card had not been refunded and to apologize for all inconveniences. The card has been refunded the full $49.99 and she has been emailed a receipt of the transaction.Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Everything in the companys responce is correct, but the company left out the fact that the technition left without fixing the problems, the remote, the internet, I was told that was my problem.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Customer [redacted] called us in regards to this discrepancy. There was a misunderstanding on what our company pays for cancellation fees at the beginning when our sales representative explained this. We confirmed her last bill with a different company and agreed to pay the final...

amount of $93.50 to honor our agreement. A check was sent to the customer on 1/23/15. Customer is happy with this resolution and will call us if she has any other questions or concerns.

Thank

you for your help in resolving this matter. Unfortunately, we have had problems

getting Ms. [redacted] equipment working properly. We have gone above and beyond...

to

get her technical issues resolved.

Our

contract with Ms. [redacted] is for the introductory period of 4 months. But, we

have worked well past the expiration of that contract to satisfy Ms [redacted] as a

[redacted] Customer. Her equipment is working and she is happy with the technology.

Her

billing comes directly from [redacted]. Although she was signed up by Walking

Retailers, an independent retailer, we could only offer pricing packages that

were offered at the time. But, [redacted] does have the authority to change pricing

based on corporate standards. This is exactly what happened to her billing. She

started out paying $85.99 + tax and [redacted] has increased this to $101.25.    The difference of this is $7.31 a

month. I have worked very hard to try to get an exception made by Corporate

[redacted], and have been unable to do so.

But,

because Customer service and Retention is so important to Walking Retailers, we

are going to pay the $7.31 for 12 months to adjust her bill. Ms. [redacted] has

been extremely patient and understanding throughout this process. Our hope is

that Ms. [redacted] does not have any more issues with [redacted].

Sincerely,

Walking Retailers, LLC

In response to Mr [redacted]'s statements: His service was installed on 11/03/15 as stated. We received a call from Mr. [redacted] on 11/4/15. Our associate spoke to him about his issues with connectivity and the remote. On this call he stated that he had already cancelled his service with Dish and that...

he just wanted it gone. Our associate apologized and explained what the consequences of cancelling were and offered a technician to go out there and fix the problems. Mr [redacted] declined. Our representative explained that the account is on a 2 year contract and that there are penalties for cancelling before the 2 years are up. This was also explained to Mr. [redacted] at the time of the initial sale. We fully script our customers to let them know what they are getting and what the conditions of the contract are. On that script, we fully explain what the 2 year contract is and what the ramifications of cancelling are per DISH directly, not us. Customer had cancelled the account directly thru Dish before calling us to resolve the issues. The agreement he was scripted about, and that he signed for clearly states the cancellation fees due at the time of cancellation.

Customer [redacted] was under the impression that our $49.99 processing fee was an INSTALLATION fee, this is not the case. We explained everything that had to do with his tv agreement before charging anything to the card, including the one time processing fee of $49.99. We contacted the...

customer to explain what our processing fees are and to make sure he knew that we would refund the last $25 charged to his card for all the conveniences. We also explained to him that we had refunded the first $25 of his processing fee to alleviate a billing discrepancy when he first called us. Customer is happy with this resolution and understands in full what all the charges and reimbursements are.

After careful review of Ms. [redacted] complaint, we found that her refund was due to her from the installers. They are independent contractors and should have reimbursed the consumer. The installers were the provider that was charging an additional fee for wiring. Our notes indicate that we...

notified them with her payment information. Obviously, since this did not happen, [redacted] will provide Ms. [redacted] a refund.  We will take this up directly with the installer. I sincerely apologize for any inconvenience and hope Ms. [redacted] will accept this check with the understanding that we strive very hard to put customer satisfaction first.