Walking Retailers

I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action but, will consider this cased unresolved until I hear from Walking Retailers. I have left as many as 5 messages and have not received a return call.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and [redacted] stood by her word and everything has been resolved to my satisfaction.  I thank you for your assistance in this matter.

 

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this...

complaint resolved.

Regards,

We will be in touch with the [redacted]'s to find a resolution about this issue as soon as we find out what it can be done to waive those equipment fees.

Review: I was billed $49.99 for services that I did not receive. The phone number I called (several times) ###-###-#### and ###-###-#### is NOT answered. There is an automated system and after about a minute I am asked to leave my name and number and someone will call me back. (still waiting, by the way). They do business with dish - we signed up for Dish, and then the next day were told form our current provider that we would have to pay a penalty of over $200. So, I called and cancelled. The Dish amount was credited back to our credit card, but then there was this charge. NO one will take care of it. I have NO idea what this charge is for.

Business

Response:

The $49.99 charged to [redacted] was a processing fee from us, the retailer. The charges were made as soon as the customer was scripted, explaining what he would be charged that day. The installation was cancelled the very next day these charges were applied.The $49.99 billing note was closed and was not visible by the accounting department. We have contacted [redacted] to explain why the card had not been refunded and to apologize for all inconveniences. The card has been refunded the full $49.99 and she has been emailed a receipt of the transaction.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Do not do business with this company. You tell them what you want and they say that's what they're going to provide but that's not what you get. Walking retailers will downgrade your Electronics and scam you out of money if you're not careful. Pay close attention to your order and what you're doing. customer service is rude they take your money do not offer services then make you jump through hoops to get it back

Nerer do business with this firm ( I suspect the sales person is the corporation). The sales person made several false statments, misrepresented the contract and the sharing of the penalty to leave an existing satilite tv company ( told me he would pay 1/2 half or $100 and infact it was $320 and he shoulded have paid $160) but didn't do as he promissed. When questioned about service in a additional state he gave a verbale guarantee which proved worthless. Word to the wise wgatch out for door to door sales.

Review: Signed a contract with their Walking Retailer rep Steve W[redacted] on 01-23-2016 after he assured me that Dish would pay my early termination fee of $130.00 after he "checked' my [redacted] account showing I would owe $160.00. I did everything as instructed. Waited until I got my final bill from [redacted], scanned it and sent it by email to [redacted] as instructed on Feb 12 2016. On Feb 23 2016 having heard nothing I called and was told they never got the email. The manager is always " in a meeting", not available or not in the office when I tried to call and get this resolved. They are not taking care of business in a timely manner. I have on this date Feb 24 2016 also sent a second email to the same email address.Desired Settlement: Want the check promised for switching over to Dish Tv which as promised by their contractor Steve Wissinger to be only $30.00 out of pocket of total early termination for switching from [redacted]

Review: I have a contract with Walking Retailers which states I am to pay $86.99/mo. for months 13-24 of the contract. I am being charged a total of $101.+ now instead. I have tried talking to corporate [redacted], but I keep getting someone in SE Asia somewhere (literally) who I cannot understand, but have been able to make out that if [redacted] has an increase in product prices it is passed on to the consumer. I HAVE A CONTRACT WITH WALKING RETAILERS who is representing [redacted]!! I need help in getting these charges stopped IMMEDIATELY! I have tried talking to [redacted] at Walking Retailers and while she is very nice and friendly, she isn't getting the job done. I have had numerous problems with the DVRs also and it has all just become one giant headache. I want these charges reduced NOW!!Desired Settlement: Refund the excess charges I have been charged for the past three months and adjust my future charges to $86.99/mo. until the end of my contact on December 1, 2014. This account is in my name and my husband, [redacted]'s, name.

Business

Response:

Thank

you for your help in resolving this matter. Unfortunately, we have had problems

getting Ms. [redacted] equipment working properly. We have gone above and beyond to

get her technical issues resolved.

Our

contract with Ms. [redacted] is for the introductory period of 4 months. But, we

have worked well past the expiration of that contract to satisfy Ms [redacted] as a

[redacted] Customer. Her equipment is working and she is happy with the technology.

Her

billing comes directly from [redacted]. Although she was signed up by Walking

Retailers, an independent retailer, we could only offer pricing packages that

were offered at the time. But, [redacted] does have the authority to change pricing

based on corporate standards. This is exactly what happened to her billing. She

started out paying $85.99 + tax and [redacted] has increased this to $101.25. The difference of this is $7.31 a

month. I have worked very hard to try to get an exception made by Corporate

[redacted], and have been unable to do so.

But,

because Customer service and Retention is so important to Walking Retailers, we

are going to pay the $7.31 for 12 months to adjust her bill. Ms. [redacted] has

been extremely patient and understanding throughout this process. Our hope is

that Ms. [redacted] does not have any more issues with [redacted].

Sincerely,

Walking Retailers, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and [redacted] stood by her word and everything has been resolved to my satisfaction. I thank you for your assistance in this matter.

Review: I thought [redacted] was going to be able to install [redacted] service in my home. There was a $49.99 fee for installation. However, when they came out to install my service, they wanted to go through my attic and run a line down the side of my house. They said it would be a complex custom install and would cost more money. I sent the installers away and called the customer service line to explain what happened. The man I spoke to told me he would call me back. Six hours later, he did not call back. I tried the company again and told them I did not want to pay the extra money to run lines down my house. She referred me directly to [redacted] to cancel my service. I spoke to [redacted] at [redacted], she apologized for all the inconvenience and cancelled my account. [redacted] informed me that [redacted] would refund my $49.99 within 5-6 business days. This was December 17, 2013. I have called [redacted] every two weeks since then and left messages on the answering machine for general questions. No one has returned my call. I would like the $49.99 refunded to my account since they were unable to complete the install and that was an installation fee.Desired Settlement: I would like the $49.99 refunded to my account since they were unable to complete the install and that was an installation fee. [redacted] at [redacted] informed me [redacted] would refund the money to my card within 5-6 days back in December.

Business

Response:

After careful review of Ms. [redacted] complaint, we found that her refund was due to her from the installers. They are independent contractors and should have reimbursed the consumer. The installers were the provider that was charging an additional fee for wiring. Our notes indicate that we notified them with her payment information. Obviously, since this did not happen, [redacted] will provide Ms. [redacted] a refund. We will take this up directly with the installer. I sincerely apologize for any inconvenience and hope Ms. [redacted] will accept this check with the understanding that we strive very hard to put customer satisfaction first.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received the Top 200 package for [redacted] service from Sales Rep., [redacted], with Walking Retailers LLC. Even though I asked multiple times about what channels I was going to get with this package she still mislead me into thinking I was getting certain channels that I didn't get with my package. I was also told that I had 30 days to cancel if I decided I didn't want the service. This is also a misrepresentation of [redacted]'s services as they do not allow 30 days to cancel without paying anything. Instead it is $20 a month for 24 months that I am being charged to cancel my account. Because of the mishaps with telling me I was getting certain channels that I wasn't and then adding those channels at an extra monthly charge to me even though I clearly expressed that I didn't want them if I had to pay extra, [redacted] decided to offer compensation. I was already waiting on a check for $80 to cover my [redacted] cancellation costs (this was part of the good deal I thought I was getting). [redacted] was going to make that $80 that they would send to me $100 instead and she offered a 2 night hotel voucher. I never received any of this from her by email (the voucher) or through the mail like she said I would. I was told after my cable was installed that the check for reimbursement on the cost to cancel [redacted] wouldn't come until after the 30 days was over, so that I didn't take the check and then still cancel the service. Then she actually lied and said the check was in the mail. I verified with [redacted] at Walking Retailers LLC that no check was issued. She also lied to the company she works for denying that she told me that I had 30 days to cancel if I was dissatisfied even though I had [redacted] conference her in on a call and it is probably recorded where she tells the manager with [redacted] that he doesn't know what he is [redacted] about and all I have to do to cancel is call Walking Retailers. Even more so, I have proof in texts from her saying that there is a 30 day cancellation period and her even offering herself to cancel for me. The misleading of the channels I got, the screw up on my bill where I am charged for those extra channels (not once but twice), and the run around about the hotel voucher and reimbursement check for cancelling [redacted] was enough for me to want to excerice my right to cancel the account and not have to pay anything. I went ahead and signed back up with [redacted] because their customer service was obviously better and they even offered a decent win back offer to me. However, like I stated before, the 30 day cancellation period does not exist with [redacted]. The are charging me $480, that's $20 at 24 months. Walking Retailers and [redacted] alike offered things to try and keep me, but after discussing with my wife we feel they don't deserve our business and since I already hooked back up with [redacted] I was going to have to pay them cancellation charges too if I went that route. Their cancellation policy is the exact same as [redacted] - $20 at 24 months. The only difference is I knew that up front.Desired Settlement: I expect Walking Retailers LLC to pay this amount of $480. Since it was one of their employees who told me it would not cost me anything to cancel [redacted] within 30 days then I expect to pay nothing. I even have proof in the texts [redacted] sent me and like I said there is probably even proof of it recorded by Corporate [redacted] or maybe in their system's notes even. I think that is beyond fair. I am not asking for more than what [redacted] is wanting to charge me.

Business

Response:

Thank you for your help in resolving this unfortunate matter. First and directly, I would like to say we are refunding Mr. [redacted] the full $480.00. We feel this incident was a miscommunication in training . Ms. [redacted] ([redacted]) is a new representative. She obviously misunderstood the cancellation policy. Consumers can change their programming within the first 30 days at no cost. [redacted] is still within her training period and was confused about the policy regarding 30 days. We have implemented another two week training period for [redacted]. We are confident this will resolve the problem internally and prevent this error from reoccurring. We are very sorry regarding the poor customer service. Our notes in Mr. [redacted] account reflect a positive script reading and communication between our office and Mr. [redacted] repeatedly offering incentives to compensate Mr. [redacted] inconvenience. Ultimately, it is his decision and we are granting his request for the full refund. Again, we do apologize and assure Mr. [redacted] that we consider customer service as a priority. We are sorry that our actions did not meet those standards.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Had dish installed 11/03/15, was not installed properly.Cancelled dish on 11/04/15. Being charged for early cancellation.

I had dish installed 11/03/15 The install was not done properly the remote was not synced to tv the wifi was not matched to tv the remote would not turn off the tv I could not even turn tv off with the power button on tv, the installer Luis Z[redacted] said it was not a dish problem it was a wifi problem and left without fixing the problems. I called the sales rep Nich Shields explained the problem to him I was told he would get anouther theh out to fix these problems, no tech showed up that day I called the sales rep the next morning 11/04/15 left a message no timely call back so I called dish it was at this point I found out that this sale and install was a third party I was told to call Walking Retailers 602 714 6731, I told them of my diss pleassure and informed them that I wanted to cancel dish. Now I am told that I have to call dish to cancel, I told diss I was not happy with the install and the way I was told it was not their problem so I told dish I was cancelling they told me I was going to be charged $480.00for early cancellation breaking 2 year contract they will take $20.00 a mounth from my credit card they have on fill.

Order # [redacted] Account # [redacted]Desired Settlement: For dish not to charge me $480.00 for early cancellation and not to take $ 20.00 a mounth from my credit card.

Business

Response:

In response to Mr [redacted]'s statements: His service was installed on 11/03/15 as stated. We received a call from Mr. [redacted] on 11/4/15. Our associate spoke to him about his issues with connectivity and the remote. On this call he stated that he had already cancelled his service with Dish and that he just wanted it gone. Our associate apologized and explained what the consequences of cancelling were and offered a technician to go out there and fix the problems. Mr [redacted] declined. Our representative explained that the account is on a 2 year contract and that there are penalties for cancelling before the 2 years are up. This was also explained to Mr. [redacted] at the time of the initial sale. We fully script our customers to let them know what they are getting and what the conditions of the contract are. On that script, we fully explain what the 2 year contract is and what the ramifications of cancelling are per DISH directly, not us. Customer had cancelled the account directly thru Dish before calling us to resolve the issues. The agreement he was scripted about, and that he signed for clearly states the cancellation fees due at the time of cancellation.

Consumer

Response:

Everything in the companys responce is correct, but the company left out the fact that the technition left without fixing the problems, the remote, the internet, I was told that was my problem.

Review: I signed up for [redacted] from [redacted] of walking retailers I was told that I would get a $50 credit for the installation fee the contract I find even stated free standard installation. However I was charged in my account for the installation fee of $49.99. That $50 was never applied nor did I get any free standard installationDesired Settlement: I want a direct phone call from [redacted] who is the one that told me this lie and to apologize and acknowledge it was not true

Business

Response:

Customer [redacted] was under the impression that our $49.99 processing fee was an INSTALLATION fee, this is not the case. We explained everything that had to do with his tv agreement before charging anything to the card, including the one time processing fee of $49.99. We contacted the customer to explain what our processing fees are and to make sure he knew that we would refund the last $25 charged to his card for all the conveniences. We also explained to him that we had refunded the first $25 of his processing fee to alleviate a billing discrepancy when he first called us. Customer is happy with this resolution and understands in full what all the charges and reimbursements are.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I never said I was happy what I wanted was not resolved what I wanted to be in with was the rep who sold me the contract to call me at knowledge and apologize. I accepted the full refund but it was not what made me happy in doing it because there's too many of these businesses that deceive customers like myself and never are held accountable for it

Regards,

Review: Was. Approached by a door to door retailer, I was asked if I had [redacted] because they had a deal to lower my service. He was dressed in [redacted] colors. Well I was told that they merged with[redacted] and they would pay for the switch and my [redacted] bill which was due in several days.My husband said the TV programs were better and less fees. So we did it they were also going to do the switchover with [redacted] that Friday in [redacted] at 10:00. I never heard from him so I called he said he needed a copy of the bill. He never showed up to get it [redacted] set up our service the next day after we signed on. I called walking retailers and [redacted] said what he did was illegal and my [redacted] bill would come out of his check! Called [redacted] can't cancel will have to pay 480.00 early term. fee. Now I have [redacted] and [redacted] for more than I paid before .I have internet with [redacted] and TV with [redacted].Desired Settlement: I want them to pay my [redacted] bill from 1/06/15 and refund the 49.99 fee paid to the walkingretailers on12/30/2014 and to stop scamming people !

Business

Response:

Customer [redacted] called us in regards to this discrepancy. There was a misunderstanding on what our company pays for cancellation fees at the beginning when our sales representative explained this. We confirmed her last bill with a different company and agreed to pay the final amount of $93.50 to honor our agreement. A check was sent to the customer on 1/23/15. Customer is happy with this resolution and will call us if she has any other questions or concerns.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 3/13/14 a salesman from Walking Retailers came into my home to persuade me to switch my Cable TV service from [redacted] to [redacted]. I was under a 2 yr agreement with [redacted] that would require me to pay [redacted] $160 to break the contract. The salesman called [redacted] for me and was told that it would cost me $140 to break my contract, or so he told me. He convinced me that over time I would save money because the [redacted] monthly fee was $30 less than [redacted]. He also said that his company Walking Retailers would reimburse me half of my cancellation fee from [redacted], or $70. I was to send them my next statement from [redacted] indicating the cancellation fee I paid, and then they would reimburse me half. Without me sending them anything, Walking Retailers sent me a check for $70 dated 3/21,14. It is not signed, and is clearly marked VOID in the grayed out print on the back side. I did try to resolve this with them, but they kept me on hold for a while and then routed me to voice mail. I told them to send me a check I could actually cash, but doubt that I will hear back. I suspect that I may not be the only person this company has scammed. Shame on them for coming into my retirement community and taking advantage of the elderly.Desired Settlement: I would like for Walking Retailers to phone me to explain their actions if there indeed has been a mistake. They need to make this right by sending me a good check that I can cash. I am in a wheelchair and cannot drive to their business location. If they can't mail me a check, send back the salesman to deliver it. He had no trouble finding my house on 3/13/14. Thank you.

Business

Response:

Thank you for your help in resolving this unfortunate matter. First and directly, I would like to say we are refunding Ms. [redacted] the full $70.00.

We are in the process of updating our phone system. I am afraid Ms. [redacted] called during this process. We certainly would NEVER ignore her on purpose. We are extremely sorry that her needs were not addressed due to our upgrading our systems to better serve our valued customers.

And, the unsigned, voided check was a simple mistake. Our system recorded the correct check number and unfortunately, sent out the wrong check to Ms. [redacted]. We have corrected this and she should receive her check within a couple of days.

We do appreciate Ms. [redacted] as a customer and will strive to restore her faith in our hometown

store.

Sincerely,

Walking Retailers, LLC

Cc: [redacted]

I was recently approached by a walking retailer in[redacted]. I ended up signing up for Dish when I already had[redacted] services. He said they would pay for the switch and[redacted] gave them permission too. Well it was all lies and I fell for the scam. They won't let me cancel unless I pay 480.00 early termination fees. Now I have two bills to pay for more than what I was paying before!There were a lot more lies told I could write a book. I will probably start a class action suit against them ,because my neighbors were also scammed.

I was not impressed with this company. What I was told I'd be getting, I did not receive. I had to call multiple times about a refund that was suppose to be sent to me, its been over a month and now almost a week since I last talked to someone. I would not recommend this company, I feel they told me whatever they needed to get me to sign up.

I do not allow solicitors into my home BUT this fast talking salesman said he was from [redacted] and could save me $30-$50 on current bill with a special promotion.

He answered all my many concerns about the program he offered. My actual savings would be $27. I told him I was not aware of [redacted]. He pointed each of their logos on his shirt. He told me I would need to pay $100 sign-up fee. I questioned why [redacted] didn't pay this. While connected with the office for contract details and rules verification/understanding the girl kept referring to DISH. I questioned it and he said yes we have to change you every two years to get new customer rebate. I was concerned if I went with DISH I would no longer get [redacted] at my cabin in Prescott. He repeatedly said I would. He instructed me to call [redacted] when the new DISH was installed, to return the [redacted] equipment. NOTE. HE WAS LETTING ME RETURN THE OLD EQUIPMENT SO CANCELLING MY [redacted] CONTRACT.

After I signed up and authorized the $100, he left. I went through the logic of all this and it did not add up I called [redacted] to be told, what I suspected, there would be a$180 cancellation fee even though he had repeatedly assured me I had no contract with them after twenty-two years of service. So I was now out $280 and that does not even address the further increase in fees if I was no longer bundling [redacted] through Century link. I called Chris McPherson to discuss this and eventually cancel the new contract. Each time he answered the 'phone as [redacted].

This is a fast talking con-man who will take all unsuspecting clients for hundreds of dollars. Had his spiel been recorded he could easily have been served with a civil or even criminal suit for mis-representation and fraud. He is merely a retailer who will do anything to make quick money AT YOUR EXPENSE. His company is Walking Retailers and is no longer accredited with Revdex.com. His rating was an F. Pass the word around.