Wall & Associates, Inc.

I paid out alot of money and they did not fix my tax problemI would like a refund of the monies spent for this service

we have had a problem with is Company ( Wall & Associate) for a while now , this is a follow up with the case #[redacted] that was just close , my respond to wall and Assoc. last offer was declined due to the amount that was offer , they Own us $3200.00 for a job that was not perform in our behalf . we were told by the IRS there was no record of them being in contact with the IRS, this was something the Company had made up to make them self look good in the Consumer eyes. there offer has been nothing we have asking for, they started off by offering $500.00 then $1600.00 last was $2000.00.by offering this amount is just admitting there wrong . in not handling our case properly.we would like that the case be reevaluate. And keep this case open. we believe that the consumer need to no actually what we are dealing with.
Were asking this Company to pay us back what we paid them $3200.00 and nothing less

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Response to Wall and AssociatesAugust 6, 2015After reading the response from Wall and Associates I am not
disputing the fact that “work” was completed on our behalf.  What I am disputing is the fact that the
company is misleading consumers with their advertising that they can help
resolve one’s tax issues.  In our
particular case, our situation was worse than when we began with Wall and
Associates.  Knowing what I know now, I
could have sent the IRS the $4250 that I paid Wall and be almost half way
there.  In Wall’s response they stated we could reconnect with their
organization.  Why?  Why would I continue to pay them with no
guarantee of any taxes I owe being lowered? 
That is crazy!  Last of all, from what I understand I am not alone in my
particular situation.  There are many
other complaints against Wall on the internet. 
Initially, we were told they had an “A+” rating with the RevDex.com which is not true.  I truly
believe they provide false advertisements and that their business is truly a
“scam” playing on people’s emotions.[redacted] 
Regards,
[redacted]

RE: Ms. [redacted], Revdex.com Case #: [redacted] Dear Ms. [redacted], We are writing in timely response to the above referenced complaint received on April 11, 2016 (copy enclosed). This complaint is in reference to our client Ms. [redacted]. Ms. [redacted], signed up for tax representation services regarding the Internal Revenue Service and the state of Mississippi on March 25, 2015. A case summary through April 11, 2016 has been enclosed for her records. In her complaint Ms. [redacted] brings up several issues I would like to address. Ms. [redacted] came to Wall & Associates, Inc. owing a substantial balance to the IRS. The monthly required maintenance fees that Wall & Associates, Inc. charges are based on the amount of work that will need to go into a case. Clients with larger balances are naturally going to require more work to resolve successfully. Our associates quote fees during the initial consultation that they believe will cover the amount of work that would need to go into a case, but may need to modify this amount if the amount owed differs from what is reported to them in the initial consultation by our clients. Our clients will then sign a contract based on the agreed upon amount. The original signed contract does state a $350 monthly fee .as being required for our services. While our office cannot say for certain what actions the IRS will or will not take on a case I can state with confidence that unless you are handling yourself in a fraudulent manner with the IRS the risk of arrest is almost non-existent. Here recently there have been a recurrence of IRS Scam calls with individuals threatening arrest if a payment is not made to them, this is not the IRS and is being perpetrated illegally by various individuals. Having reviewed her case, in detail, Ms. [redacted] is clearly not perpetrating fraud so she doesn't have to worry about the IRS arresting her. In a similar fashion, I cannot state for certain what actions the IRS will or will not take against personal property, but generally they will not seize the primary residence of a taxpayer, unless again, fraud is involved. I can say with certainty that the IRS is not allowed to seize anything while a good faith Offer-In-Compromise has been presented to them and is under review. This is currently the case with Ms. [redacted]. This does not stop the IRS from considering the equity in the property as part of the terms of any accepted Offer-in-Compromise, but that is not a seizure. Our office is currently working an offer appeal for Ms. [redacted] and that right now that is our primary concern regarding her case. She has been in contact with the case team and needs to continue to do so. Previously she requested copies of correspondence that we sent to the IRS on her behalf be sent to her, this was done. If you require any further information, please contact our office. Thank you for your time and assistance with this matter.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Revdex.com,I sought the tax counsel of, Wall and Associates, on inquiring
as to the possibility of expediting the completion of my income-tax debt
obligation agreed upon by the IRS and myself seven years ago. We were recently
attempting to refinance our homes under the [redacted] program, however due to the
IRD liens, it is currently not feasible. I inquired as well to the legal length
of the obligation aforementioned, as I believe it to be no more than 10 years
as told to me by the IRS in 2008. The Walls and Associates representative ( **
[redacted]) I meet with on two separate occasions subsequently informed my
wife and I that we would have to “pay our IRD debt back in the previously
agreed upon monthly payments for the rest of our lives.” He was a very
confident and convincing man, and we trusted the advice of a seld-described tax
expert-with such sincere accouterment. As worrisome as this news sounded, **
[redacted], quickly followed up with a possible and effective solution: only
five-thousand dollars down, and he would ensure the immediate closure of the liens
within just three weeks, allowing for [redacted] refinancing. During both meetings
with, [redacted] at the [redacted] office, and the [redacted]
office, he promised that for our initial investment of five-thousand dollars,
he could “guarantee the settlement of my IRD debt at a minimum of ten percent
of total tax debt, but he probably could get the IRS to agree to 6 percent total
tax debt or less.” I explained in detail my current IRS repayment plan, to **
[redacted], and conveyed to him that the only reason for the consultation was to
facilitate the complete closure of my tax debt- at this point believing it to
be an indefinite and life-long expenditure. As well, I was told that I could
not qualify for an offer in compromise because I had too many assets. He immediately
followed by ensuring me I had been misinformed; “that if I had had personal
hardship during the tax years in questions he would be able to settle with no
issue whatsoever.” I told [redacted] that I qualified for hardship due to 2 hip
surgeries. However, if any of the relevant documents pertaining for financial
statements, bank accounts, and the accompanying forms required on my first
payment agreement with the IRS, I would not be interested in settling on “hardship
verification.” He assured hastily that those aforementioned documents would be
simply referenced from the first payment agreement, and little work would need
to be done that has not already been completed by the IRS and myself. He also
coached me on “not disclosing all of my assets for at least three weeks after
the IRS have confirmed receipt of payment, which would keep it legal.”Finally, on top of the five-thousand dollar down payment, I would
need to pay six-hundred and fifty dollars per month for up to 6 month, but more
than likely, only 3 months. After we had agreed upon the plan of action, he
instructed me to “stop payment immediately to the IRS, which I followed- as he
was my hired legal counsel.” He then reiterated he would settle for less than
ten percent, but more than likely six, he asked for our addressed, so we gave
him our legal address: [redacted], which is where my taxes
are paid through. However, we asked him to mail all paperwork to our second
home: [redacted]. Wall and Associates then mailed all subsequent
paperwork to our [redacted] home, and so we never received them where he had
requested them to be sent in a timely manner.June 14, 2015, we discovered the paperwork at the [redacted]
home and promptly mailed to Wall and Associates all the relevant documents they
had asked for. An employee of Walls and Associates ([redacted]) then contacted us
and said she had just received the mailed documents required and sent in by my
wife and myself. [redacted], seemed politely bewildered over the phone, asking us
why we had initiated the counsel of [redacted], in the first place; we were then
that that all of what [redacted] had counseled was untrue. Following, she
informed us that Walls and Associates could in no way get on an offer for less
than twenty-four thousand dollars, or forty-two present from the IRS; nothing
could possibly be such a sure thing as, [redacted] had ensured with complete
confidence. [redacted] told  us that our previously
arranged payment plan with the IRS was a “great deal” and that if I was to
reinitiate the payments, the 2006 tax year in question would drop off in 2017,
the 2007 tax year in question would drop off in 2018, and the 2008 ytax year in
question would drop off in 2019. “Subsequently it would make little sense to
open a compromise offer, as it would drag out my payoff time considerably.”Understandably confused, I requested my five thousand
dollars back, as the services promised were not the services rendered. Kelsie,
said, “I have nothing to do with the money side of things, but I will forward
your request to the deciding party pertaining to a refund of monies paid.” A
third representative by the name of [redacted], hastily then contacted my wife
several times, finally concluding after many days of waiting and correspondence
that the services rendered were legitimate, and no amount shall be refunded;
ending her call, [redacted], said “just be glad you are not required to pay the
six-hundred dollars per month, as required by the agreement.” I wish for the
Revdex.com to arbitrate in this case, and am considering legal
recourse. The work of a charlatan colluding in a tax-resolution professional’s
clothes and accouterment id downright illegal, and simply service promised and
paid for is in no way equal to services rendered- or in this case lack thereof entirely.
Furthermore, the message and counsel of representatives A ([redacted]) is in
direct conflict with representative B ([redacted]). Representative C ([redacted])
finally finishes the job by callously denying refund. We were spun around,
inevitably arriving at the exact place we started, worse off, and five thousand
dollars less, this sounds like bait and switch technique, and according to all
the other similar complaints related to Wall and Associates, a class action
seem well in order. Thank you for your time and consideration.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I won't attempt to verify each and every reported contact initiated by them, to me except to say that we were constantly frustrated by the lack of consistent and regular updates, even monthly, as to the service they were providing and progress they were making. I initiated several calls and received rather canned responses, sometimes inconsistent. Almost every one of the first six or eight exchanges only regarded their wish for a "budget" to so they might understand my ability to pay the anticipated large amount due. I signed what seemed to be repetitive or redundant powers of attorney, considering there were, only, the state and the IRS involved.In any case, a key point, here, is their contention that I told them I "believed" I owed $123,533 to the IRS. That is absurd. How could I have any idea what, if any, I might owe to the IRS??? I have been told by my co-trustee for the trust, [redacted], that virtually all the distributions sent to me, each year, were not taxable. A figure similar or identical to that may have been discussed as significant in some other context but nothing to do with any number I thought I might owe in taxes! For that reason, I didn't file returns believing I was under the threshold for having to file. Someone put that figure in my file for a reason and it does not appear honest. Perhaps the salesman was required to indicate an approximate amount the client thought he might owe. Our discussion with Mr. [redacted] revolved around potential causes for an erroneous report from IRS to NC, other possible sources for taxable income, and the awful risks I was facing, in the event I should have a big tax problem, late fees, etc.In any case, if anything, I contended that, when all was straightened out, it should be clear that I'd owe little, if anything with the possible exception, the salesman raised, of the effects of a short sale of a home I still owned in Florida, after having moved to North Carolina. Our discussion mainly focused on how the IRS might have "suspected" I had unreported taxable income of $90,000 and reported that to North Carolina even as I had not heard from the IRS, (and have not, to this day). The collection notices, incidentally, which the salesman said would stop, coming from North Carolina, never did and we received still another, only a few days ago.The agreement we rushed to sign specified a single, upfront payment of $10,000 to be followed by additional monthly sums of $400, starting at the third month and continuing an estimated six to nine months while they slaved to negotiate and resolve my case. Within a couple of months, the accounting firm they referred me to, (not having told me that additional expense was not included in their service), calculated my taxes for the last six years, as advised, determined that my unpaid liability was $27, to the state of North Carolina.After I gave up waiting for a refund offer, at all, with phone calls consistently not being answered and messages no longer being returned, for weeks, I turned to the Revdex.com. The very next day, suddenly I heard from their Customer Service Rep who offered me a totally inadequate figure. She returned, perhaps an hour later, with a much improved but still inadequate figure. I reminded her that, to that date, I still had never received a professional summary of the services they had provided such as I receive from my attorneys, every month. Finally, she returned with a substantial offer and, for some reason, I agreed to accept it. I would have signed their letter, as verbally agreed, if it had not contained the following line, "Although we are contractually entitled to the full amount of the monthly fees earned, we have decided to offer you the aforementioned refund." I had ceased sending still more payments after it was determined that I had no tax problem and their firm was initiating the process to offer me a refund. I heard no effort to collect additional $400 monthly payments. So, on receipt of this confirming letter, I replied that, IF THAT IS THE CASE, I wished to amend my agreement to offer $800, per their description of my contractual obligation. If it is NOT the case, then I will accept the better of the original agreement or my contractual obligation, if better for me. IF this is incorrect, and the contract does not provide me that protection, then I will return to my agreement to accept the $8,800 refund offered to me only days ago, before, they claim, they became aware of my report to the Revdex.com which, in fact, Revdex.com told me was sent to them, electronically, within hours of my making it and days before they claim to have seen it.I am only seeking a fair resolution and not one that has me paying much, if any, exceeding my contractual obligation. On the anticipated occasion of our returning to a fair resolution, I will be happy to do anything I can to be sure future prospective clients of Wall will see that our problem was satisfactorily resolved, quickly and professionally. Indeed, in previous situation, when I heard even the first offer from
Wall, I quickly phoned the Revdex.com asking them to update my file to reflect
that I did receive a quick response, after having filed the complaint,
and trusted we'd come to terms soon. I cannot imagine it would benefit Wall to have a permanent accurate and verified report of a client being forced to pay them well over $10,000 for simple tax representation that turned out to be virtually unneeded. Additionally, I'm aware of the existence of Federal laws, which may apply, regarding the retention of fees for services not provided.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I don't understand, Walls and Associates has not offered me a refund of any money paid to the firm. If they refunded the money that my husband and I paid to the firm, then I would be well satisfied because services where never rendered. Again, they are giving us the run around to see how long they can actually hold out. What I said in the previous letter was accepting the offer at hand was only a momentarily fix but they never offered us any money back. They offered to continue to gandle our case free of charge, while the IRS garnishes snd puts liens on everything.We are currently working with the IRS on our on behalf in which we should have done from the beginning.

WALL & ASSOCIATES, INC.P.O. Box 747Marshall, Virginia 20116Phone: 877-291-1109Fax: 877-291-1114October
20, 2016By
E-mail: complaints[redacted]Revdex.com Serving Central Virginia AT1N: [redacted]720 Moorefield Park Dr. Suite...

300Richmond,
VA 23236RE: Mr.
[redacted]; Revdex.com Case#: [redacted]Dear
Ms. [redacted],We are writing in response to the recent complaint
filed against our company regarding the fees paid and services rendered to Mr.
[redacted]. Mr. [redacted] sought out and hired our services in June of 2015 for
administrative tax representation.Our office has reached out to Mr. [redacted] in
regards to his concerns related to a partial refund for services we provided.Several attempts to reach him were made and to date
we have been unable to reach him. If he wishes to speak with someone in regards to his
refund request he can call us at 800-989-5911. Someone will be available to
take his call.If you require
any further information, please contact our office. Thank you for your time and
assistance with this matter.Sincerely,Brandon G[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Wall and Associates is a professional Con organization, the firm has the reputation of cheating and deceiving, I have experienced this first hand. I would not have asked for reimbursement of any sort if the firm had represented me or had done something substantial that I could not have done myself. Wall and Associates first gave me the impression that they had my situation under control and did not want me to contact the IRS directly but is now saying that they have no control on the time line of response from the IRS. If this had been clearly communicated to me I would have filed the same documentation they sent on my behalf. I did not have time to do this before that's why I hired a firm to do it for me but had been deceived the entire time. 
Wall and Associates is well versed in crafting counter commentaries without taking any responsibility for their devious business practices. I have indicated most of my concerns and experience dealing with this firm in previous responses and have no additional statement at this point. It would lead no where with this firm since they have pocketed my money, it is not their concern that as a customer I had absolutely not gained anything out of my investment. Therefore  I will not accept what they are noting, I have been misrepresented and deceived, that is the fact.  This firm should not be allowed continue to do this to people.
Regards,
[redacted]

Dear Ms. [redacted], We are writing in timely response to the
above referenced complaint received on August 24, 2015 (copy [redacted]). Mr.
[redacted] sought out and hired our services in June 2014 for administrative tax
representation. Below you will find a detailed account of the work performed on
by...

our office on Mr. [redacted]’s behalf to resolve his liability. A substantial
amount of work has been completed on Mr. [redacted]’s case upon hiring our services
for administrative tax resolution for the Internal Revenue Service (IRS) and
Delaware Department of Revenue on June 10, 2014. The case team phoned him that
day and discussed initial information regarding his tax matter. A follow up
phone call was scheduled for June 24, 2014 and a letter was sent to Mr.
[redacted] that day requesting certain financial documentation to evaluate his
current financial situation and begin planning for potential resolution
options. That same day, we filed Power of Attorney forms with both the Internal
Revenue Service (IRS) and State of Delaware. We then called the Internal
Revenue Service (IRS) and spoke with Ms. Leftawich who stated that Mr. [redacted]
did not have any balances at that time and we ordered transcripts to verify such.
We also called the Delaware Department of Revenue and were informed that Mr.
[redacted]’s case had been assigned to a Revenue Officer, Mr. [redacted], and we
immediately contacted him but had to leave a message requesting that he call us
back. On June 13, 2014, we had not heard back from the Delaware Revenue Officer
and we called him again to touch base and to make sure he had a copy of our
Power of Attorney but had to leave a message. Mr. [redacted] called back later that
day and provided his fax number so we could send him a direct copy of your
Power of Attorney. On June 16, 2014, we again followed up with Delaware for a
compliance check to find out what balances were on the account and what the
balances were stemming from. We were informed that balances were due to
assessments done by the state for tax years 1982, 1984, 1985, 1986, and 1987 as
Mr. [redacted] had not filed the tax returns originally. On June 24, 2014, we
held the previously scheduled conference call with Mr. [redacted] where we
discussed the balances owed to the State of Delaware and went over his current
financial situation. At that point, we had not received any of the requested
financial documentation previously requested from Mr. [redacted] and requested
that he send that to us so we could complete his collection information
statement, Form 433-A, to accurately evaluate his current financial situation
and the best way to resolve his case. On July 10, 2014, we still had not
received Mr. [redacted]’s financial documentation; therefore, we called to follow
up on this with him but had to leave a message. We also mailed Mr. [redacted] a
letter requesting the financial information again. On July 14, 2014, we spoke
with Mr. [redacted] and he informed us that he was still working on gathering the
requested documentation. We provided him with our fax number to submit the
documentation to us.. On July 31, 2014, we called to provide Mr. [redacted] with
a detailed case update but had to leave a message. On August 14, 2014, we
received a notice that the IRS needed us to resubmit his Power of Attorney
forms for processing and these were immediately faxed. Upon receipt of the
financial documentation from Mr. [redacted] on August 19, 2014, it came to our
attention that we were unable to read his paystub so we called to request a
more clear copy but had to leave a message. As of August 26, 2014, we had not
heard back from Mr. [redacted] so we mailed him a letter requesting the legible
paystub. On September 4, 2014, we called to let Mr. [redacted] know that we
received the paystubs and were going to finalize the financial form, Form
433-A, and mail it to him for review and signature. We received a phone message
from Mr. [redacted] on September 22, 2014, we returned his call but had to leave
a message. On September 23, 2014, we updated his financial form 433-A, with the
information Mr. [redacted] had provided and we called to discuss the details and
planning for an IRS resolution. We informed him that we were mailing the
financial statement to him and requested that he call us once he had a chance
to review the information. On October 1, 2014, we returned a call to Mr.
[redacted], he expressed a concern that he had already filled out the financial
form during his initial meeting with our consultant and had tried to follow up
with him in regards to this. We explained how the information requested is
similar, but were in fact different forms and the form we had been working on
with him, Form 433-A, required verification of income and expenses to be
completed. Mr. [redacted] agreed to sign and date the requested form and mail
back to our office so that we could move forward with his case. We received
this on October 7, 2014. On October 10, 2014 we spoke to Mr. [redacted] in
regards to an update on his case. We discussed his monthly income and expense
further and other details regarding the financial form. We returned a call to
Mr. Trovinger on October 15, 2014 and we discussed his case plan and that our
next step was to finalize the financial form for the State of Delaware in hopes
of reaching an agreement with them. Mr. [redacted] expressed concerns that he was
told his case would only take a few months and that his case had gone beyond
that point. We discussed his case in detail and notified him of the plan to
resolve his liability. Mr. [redacted] additionally stated that Mr. [redacted], the
Delaware Revenue Officer, had tried to reach him directly via phone. We let him
know that we would contact him. were currently working to finalize the
financial statement for the State of Delaware which showed Mr. [redacted] was not
in a position to pay back the assessed debt. We spoke to Mr. [redacted] on
November 24, 2014, and he informed us that he had consulted a lawyer and that
he now refused to pay our fees any further. A member of our management team
spoke with Mr. [redacted] regarding his case and the plan established to work
towards resolving his liability. We discussed that we were not sure if the
assessment from the State was valid and that we wanted to make sure that the
State had not exceeded their collections statute before we submitted any type
of settlement in hopes to save him the maximum amount of money possible. He
agreed and explained that he had owed back child support in 2005, paid it, and
was told by the State of Delaware that he did not owe anything else at the
time. To ensure that all of his concerns had been addressed, we transferred the
call to our Client Services Group to resolve the concerns further.
Additionally, we scheduled biweekly phone calls with Mr. [redacted] starting in
December 2014 to ensure Mr. [redacted] was receiving the communication he desired
from our office. Our Client Services Group agreed to waive Mr. [redacted]’s
November 2014 monthly fee and defer the December 2014 monthly fee to the end of
the case to assist him with the financial hardship he was experiencing. On
November 26, 2014, we tried to reach Mr. [redacted], the Delaware Revenue Officer,
again but had to leave a message. We were able to send him a fax to ensure he
was aware that we had been trying to reach him. On December 1, 2014, we still
had not heard back from Mr. [redacted] and we again called him again and had to leave
a message. We sent another fax to Mr. [redacted] requesting that he call our office
back. Mr. [redacted] was able to return our call that day and informed us that he
wanted Mr. [redacted]’s case to be reviewed by an auditor as the debt was so old,
stemming more than twenty years ago. We informed him that Mr. [redacted] had not
filed the tax returns that the State of Delaware had completed tax assessments
for the years in question, and therefore they would just be auditing their own
returns. Mr. [redacted] notified us that he believed an Offer in Compromise with the
State would likely resolve the case once the audit was complete. We further
discussed with Mr. [redacted] how the balances would not fall off due to the State of
Delaware not having a collections statute of limitations on tax debt but that
his accounts should not be levied or garnished at that time. Mr. [redacted] further
explained that the state was keeping the balance active on Mr. [redacted]’s account
in case he were to come in to a large amount of money such as an inheritance or
by winning the lottery and the state could then be repaid the tax debt. On
December 15, 2014, we called for Mr. [redacted] for the bi-weekly scheduled call
but had to leave a message. We also called and left a message with his Revenue
Officer for an update with the audit request he had initiated but had to leave
a message. Mr. [redacted] returned our call later that day and we provided him
with a detailed status of his case. Mr. [redacted] explained that he had flipped
his car and due to the oncoming holidays, he was not sure if he would be able
to continue to pay for our services and may have to terminate services due to a
lack of funds. On January 2, 2015, we called and let Mr. [redacted] know that we
still had not received returned correspondence from the Revenue Officer and we
would continue to follow-up with him. On January 16, 2015, when we still had
not heard back from his Revenue Officer, we spoke with him and scheduled a follow-up
call. On January 30, 2015, we spoke with Mr. [redacted] and he stated that he
wanted to terminate services due to the lack of updates on his case. We
provided Mr. [redacted] with a detailed case status update and notified him that
we had been trying to reach the Revenue Officer. At this time, he agreed to
continue services and we stated that we would keep following up until we were
able to reach his Revenue Officer. Mr. [redacted] rescinded his decision to
terminate our services. On February 3, 2015, we called Mr. [redacted]’s Delaware
Revenue Officer and had to leave yet another voice message requesting returned
correspondence. We then called Mr. [redacted] and let him know as soon as we
spoke with his Revenue Officer. On February 4, 2015, Mr. [redacted], with the
Delaware Department of Revenue, returned our call to let us know that he was
able to get a copy of the original tax assessment against Mr. [redacted] and that
he could fax us a copy for our records. We gave him our fax number and he
stated he would get that to us by the end of the day. We did receive his fax
and called him to confirm receipt and discuss it; but again, we had to leave a
message. We then called Mr. [redacted] to let him know that we had been in
contact with Mr. [redacted], that we received the original assessment paperwork, and
wanted to look into a settlement with the State. On February 6, 2015, we mailed
Mr. [redacted] a letter reminding him that the deadline of April 15, 2015 to file
his 2014 Form 1040 was fast approaching. On February 24, 2015, we received
notification from our accounting department that Mr. [redacted] wanted to
terminate services. We called to try and discuss this with Mr. [redacted] but had
to leave a message. A referral to our Client Services Group was made regarding
his termination request and to further discuss and resolve any concerns. On
March 1, 2015 we received notice to close the case for Mr. [redacted] from our
Client Services Group. It was additionally requested that a case summary be
completed and mailed to him. We completed this and mailed this to him on March
31, 2015. Then on June 23, 2015 we received a call from Mr. [redacted] stating
that he had never received the case summary he had requested. We immediately
resent the case summary to Mr. [redacted]. Mr. [redacted]’s complaint indicates
that “I never signed the contract”. Mr. [redacted] signed a contract for our
services on June 6, 2014. Wall & Associates, Inc. will not begin working on
a taxpayer’s liability if a contract is not signed by the taxpayer. Normally
these contracts are signed during the client’s initial meeting with our office
and they have the opportunity to review and ask questions concerning the
document. Mr. [redacted]’s complaint also says: “they intentionally stretched out
the time so I would have to pay more money”. We work to resolve client cases as
quickly as possible and it is important to note that our case teams have no
interest in lengthening a case. Case teams are not made aware of any fees
clients pay unless the client divulges that information to the case team
themselves. We believe every case should be worked equally despite the fees
paid to the client. Therefore, client fee information is not provided to the
staff working the case. Our office maintained communication with Mr. [redacted] at
the Delaware Department of Revenue. We understand Mr. [redacted]’s desire for his
case to be resolved quickly and our office made every effort to resolve his
case as quickly as possible. Additionally, Mr. [redacted]’s complaint states that
“it took Wall & Associates four months until they talked to the State of
Delaware”. Our detailed summary above details the communication our office had
with the Delaware Department of Revenue. We spoke with them the day Mr.
[redacted]’s case was assigned as well as contacted the Revenue officer assigned
to his case. We then maintained communication with the Delaware Department of
Revenue until the day Mr. [redacted] terminated services with our company. Mr.
[redacted] was well aware of our communication with the Delaware Department of
Revenue, as communication was maintained frequently between Mr. [redacted] and
our office. We hope this summary sheds light on the work that was completed on
Mr. [redacted]’s behalf by our office and the communication and correspondence we
held with him, the IRS and the Delaware Department of Revenue. It is
unfortunate that Mr. [redacted] decided to terminate service before we had the
opportunity to resolve his case with the Delaware Department of Revenue. There
is still work to be completed on Mr. [redacted]’s case. If he would like for us
to complete work on his case, we ask that he contact our office directly to
discuss moving forward. While it is our understanding that Mr. [redacted] would
like a refund of the fees she paid for the representation services. Mr.
[redacted] sought out our services and made the decision to hire us and to pay
us. We completed extensive initial work and fact finding on this case and began
the proper process of planning for a resolution for the state liability. There
are many options available to resolve the outstanding balances due to Delaware.
While it is unfortunate we could not resolve this matter internally with the
client, please be aware that the attempts to do so were made. Additionally, we
request that Mr. [redacted] contact our office directly to resolve any
miscommunication or misunderstanding that has taken place and to discuss the
plan for moving forward with his case. If any additional information is
required, please contact our office directly. Thank you for your time and
assistance with this matter

Dear [redacted],
We are writing in timely reply to the complaint filed by [redacted]. Please be aware that [redacted] previously filed a Revdex.com complaint against our office in January 2014. This complaint was handled by the Washington D.C./ Eastern Pennsylvania Revdex.com office. 
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Please note that we have attempted already to work with [redacted] and to resolve her complaints. As she mentions, we did offer a significant refund of $[redacted] to her. However, she rejected that offer and has chosen to continue to file complaints.
If you require any further information, please contact our office. Thank you for your time and assistance with this matter.
Sincerely,
Wall & Associates
[redacted]

I received a response from the Revdex.com that my complaint was put in a "Answered-Revdex.com has not heard back from the consumer as to their satisfaction with the business' response."  I realize you have a time frame to keep cases open, but I just didn't have time to deal with this until now.  I am not satisfied with the response from Wall & Associates.  In their letter , it states that they offered me a fee consideration because I am laid off from my job.  They said I agreed.  The choice they gave me was decreasing the fee from $350/month to $300/month.  I'm laid off!  Cutting $50 doesn't help me in the least. And the decreased amount would only be for three months. Then the regular payments would need to resume.  They told me on the phone that was all they could do.  I had no choice to agree or cuss them out, which wouldn't have changed anything, so I had no choice but to agree.  Since that phone call, I have received a letter each week about what I owe them.  The last of which had a very aggressive and threatening tone.  The said my case was in a "stop work" status and my team would not resume work until I made payment.  They also said that if I don't pay, they will revoke their power of attorney, which "will cause the taxing authorities to become very aggressive in enforcing collection of the balance due to them."  I have paid these people over $8000 dollars and have waited 21 months for them to resolve my  case.  It took 17 months before they even submitted an offer to the IRS.  This company is largely misrepresenting what they will do for people.  Please continue to work on my complaint.Thank You,[redacted]

Dear Mrs. [redacted], We are writing in timely response to the
additional comments received for the above referenced complaint on June 4, 2015
(copy [redacted]). We would like to thank the Revdex.com office for their continued
efforts and assistance with working to resolve Ms. [redacted]’s concerns. We are
sorry to hear our most recent response did not resolve Mrs. [redacted]’s concerns.
Mrs. [redacted]’s previous response did not clearly indicate how she would prefer
our office to resolve her complaint; therefore, we offered to complete Mrs.
[redacted]’s case with no additional charges as an attempt to resolve her complaint.
We were only attempting to resolve the client’s concerns and offer a fair
resolution to her in this matter. It is our understanding that Ms. [redacted] would
like a full refund of the fees paid to our company for the services we
rendered. Previously, we offered a $2,000 Mrs. [redacted] in the interest of
rectifying the complaint and moving on. We have offered this refund not due to
an admission of liability to Ms. [redacted] as we worked the case appropriately. To
continue efforts to resolve this matter we will offer to refund $2,750. We will
be able to move forward with this process as soon as Ms. [redacted] decides to accept
the refund and notifies our office. We make this offer not as an admission of
liability to the client, but only to resolve any complaint or misunderstanding.
If you require any further information, please contact our office. Thank you
for your time and assistance with this matter.

We are writing in response to the complaint first filed with the Revdex.com Serving Central Virginia onAugust 21st, 2016.Our office was able to work out an amicable resolution to the aforementioned cornplilint onFebruary 2nd, 2016. Mr. [redacted] was offered and accepted a partial refund. I have attached a copy ofthe letter signed by Mr. [redacted] and our Chief Operating ·Officer agreeing to the proposed resolutionIf you require any further information, please contact" our office. Thank you for your time andassistance with this matter.

I was a former Wall & Associates client. I owed the Internal Revenue Service roughly $25,000 in back taxes. When I became a client with Wall, I was skeptical of promises made by the associate. However, once I was assigned to a case team these fears were alleviated by their professional demeanor. They were able to argue and negotiate my balance down to $100. I am very grateful for their assistance and I would gladly recommend them to anyone who feels jeopardize or frighten by working with the IRS.
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. G[redacted] is incorrect, I have left several messages for Clarissa C[redacted] within the last week and have received no returned phone calls or emails.  The info she provided me was not what I had requested 9 weeks ago and the gentleman she transferred me to has not returned any calls after several voice messages.  I do have a missed call from "Wall Brandon G[redacted]" on my phone, I did not recognize the number, let it go to voicemail, no message was left. 
Time is becoming an issue.  All I requested 9 weeks ago was a refund of the unused portion of the fee I initially paid.  At the time of the request I was told the firm doesn't have electronic records so it would take 2 weeks for a review and a response, that was almost 2 months ago.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

We feel very blessed and grateful for having Wall & Associates on our team for the last two and half years. Together, we showed that team work, shear determination and patience, still win's out, every time. For the truly unbelievable and unthinkable outcome we experienced, my wife and I, will be forever indebted to the "Lithium Team" at Wall & Associates. We truly want to thank every member of this team, for hanging in there with us, when things seemed all but over and hopeless for us. From day one, everyone at Wall & Associates treated us with a very high level of professionalism and respect, which we really needed and appreciated at the time we started on this fantastic journey to freedom.
We feel Wall & Associates was instrumental in keeping the IRS at bay, while we constructed a positive and achievable way forward. Thanks again Wall & Associates, for helping my wife and I, reclaim the rest our lives back!

Dear Ms. [redacted], We are writing in response to the recent complaint filed against our company regarding the  fees paid and services rendered to Mr. and Mrs. [redacted] Our office has been in contact with Ms. [redacted]. Our office did offer Ms.  [redacted] a partial refund in order to satisfactorily settle this complaint. We offered this  refund not as an admission of any errors on her case, but in order to resolve her concerns in a manner that would see both sides satisfied. Ms. [redacted] did decline that partial refund offer.  
Our office, of course, remains open to discussing any ongoing concerns with Ms.  [redacted] and we remain open to 'honoring our partial refund offer should she decide to accept  it. If you require any further information, please contact our office. Thank you for your time  and assistance with this matter. By: Brandon G[redacted]

Dear Mrs. [redacted], We are writing in timely response to the
additional comments received for the above referenced complaint on June 26,
2015 (copy [redacted]). We again would like to thank the Revdex.com office for their
continued efforts and assistance with working to resolve Ms. [redacted]’s concerns.
Please know that we would like nothing more than to resolve Ms. [redacted]’s
concerns. Ms. [redacted] recently contacted our office and left a message. We
returned her call and left a message but we were not able to connect with her
to finalize this issue. It is our continued understanding that Ms. [redacted] would
like a full refund of the fees paid to our company for the services we
rendered. Previously, we offered first a $2,000 refund and thereafter a $2,750
to Mrs. [redacted] in the interest of rectifying the complaint and moving on. We have
offered these refunds not due to an admission of liability to Ms. [redacted] as we
worked the case appropriately. To continue efforts to resolve this matter we
will now offer to refund $3,000 which is more than 50% of the funds she paid to
our office for the services rendered. We will be able to move forward with this
process as soon as Ms. [redacted] decides to accept the refund and notifies our
office. We make this offer not as an admission of liability to the client, but
only to resolve any complaint or misunderstanding. If Ms. [redacted] does not accept
our refund offer and the Revdex.com has suggestions for how we can resolve this with
the client we are certainly welcome those suggestions. If you require any
further information, please contact our office. Thank you for your time and
assistance with this matter.