response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.][redacted] has called 2 times and left voicemails. The first time being Monday at 9:50 am while we both are at work. A call was placed to Ever Dry at 4:02 pm that same day and [redacted] was to call back. [redacted] called again on Tuesday morning at 9:00am, again while we both were at work and cannot answer the phone. Again at 4:05pm, a call was placed to Ever Dry stating that we need [redacted] to call us after 4pm when we are able to speak on the telephone. No return calls have been returned to us. This is unacceptable.
Regards,
[redacted] [redacted]
Everdry production manager [redacted] met with the Christys' on 7/24/15 at there residence and agreed on a solution to satisfy their concerns.Thank You,[redacted]
To whom it may concern, Everdry sent two men to the [redacted] house on 7/27/15 to address the concerns in the complaint. One more follow up is required to put a piece of paneling back up.Thank you[redacted]p.m.
I have reviewed the response made by the business in reference to complaint ID 11303937, and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it...
before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and Everdry was unaware of any unfinished business per their phone call. I was asked what still needed to be done. Everdry did say they would contact me on Wednesday about a set time for Thursday, May 14, to complete the job and clean up the mess the left six months ago. I will advise the Revdex.com of any/all updates on Thursday evening, May 14th of Everdry's progress.
Regards,
[redacted]
made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company was told that we will not do any business with them in the future. We do not trust this company. We will get the work done elsewhere if we decide to get it done in the future.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern,Everdry contacted [redacted] and went to house on 7/25 to change primary pump and bbu pump. Are tryiin to schedule some further follow work for 7/31/15.Thank you,[redacted]P.M.
To whom it may concern, We have been having trouble getting in touch with [redacted] As soon as we are able to get in touch with them, we will be setting up an appointment. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.
At this time EverDry has scheduled an appointment to meet with me at my house on July 7th to review and discuss the matter. No immediate resolution or action other than reviewing the matter has occurred at this time. I am grateful for the initial response and for the company sending a representative to come review and attempt to resolve the issues, but I am reserving judgement at this time as to whether or not my complaint is resolved to my satisfaction after we meet.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am not sure if this resolves my complaint. The floor still has a dark spot and I need to touch base with the company. I plan to call them today. I have been under the weather. The company did come out to my home.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement...
and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The business indicated they were out on Aug 25 and capped off an old drain, ran a new discharge line, checked re-crete left front side basement and re-ran down spouts. The customer signed off the work was completed.
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.][redacted] has called 2 times and left voicemails. The first time being Monday at 9:50 am while we both are at work. A call was placed to Ever Dry at 4:02 pm that same day and [redacted] was to call back. [redacted] called again on Tuesday morning at 9:00am, again while we both were at work and cannot answer the phone. Again at 4:05pm, a call was placed to Ever Dry stating that we need [redacted] to call us after 4pm when we are able to speak on the telephone. No return calls have been returned to us. This is unacceptable.
Regards,
[redacted] [redacted]
Everdry production manager [redacted] met with the Christys' on 7/24/15 at there residence and agreed on a solution to satisfy their concerns.Thank You,[redacted]
To whom it may concern, Everdry sent two men to the [redacted] house on 7/27/15 to address the concerns in the complaint. One more follow up is required to put a piece of paneling back up.Thank you[redacted]p.m.
I have reviewed the response made by the business in reference to complaint ID 11303937, and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it...
before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and Everdry was unaware of any unfinished business per their phone call. I was asked what still needed to be done. Everdry did say they would contact me on Wednesday about a set time for Thursday, May 14, to complete the job and clean up the mess the left six months ago. I will advise the Revdex.com of any/all updates on Thursday evening, May 14th of Everdry's progress.
Regards,
[redacted]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company was told that we will not do any business with them in the future. We do not trust this company. We will get the work done elsewhere if we decide to get it done in the future.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern,Everdry contacted [redacted] and went to house on 7/25 to change primary pump and bbu pump. Are tryiin to schedule some further follow work for 7/31/15.Thank you,[redacted]P.M.
Everdry is meeting again with Ms. [redacted] on Tuesday 6/27Thank You,BobP.M.
To whom it may concern, We have been having trouble getting in touch with [redacted] As soon as we are able to get in touch with them, we will be setting up an appointment. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.
At this time EverDry has scheduled an appointment to meet with me at my house on July 7th to review and discuss the matter. No immediate resolution or action other than reviewing the matter has occurred at this time. I am grateful for the initial response and for the company sending a representative to come review and attempt to resolve the issues, but I am reserving judgement at this time as to whether or not my complaint is resolved to my satisfaction after we meet.
Regards,
[redacted]
Business stated they sent a letter to customer providing ten free years of service. Customer was satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am not sure if this resolves my complaint. The floor still has a dark spot and I need to touch base with the company. I plan to call them today. I have been under the weather. The company did come out to my home.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement...
and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Everdry is trying to set an appointment with Mr. [redacted] on 7/6 or 7/7/ to go over concerns.Thank you,[redacted]
Customer has received refund which is very generous considering circumstances.
please see attached, thank you.
The business indicated they were out on Aug 25 and capped off an old drain, ran a new discharge line, checked re-crete left front side basement and re-ran down spouts. The customer signed off the work was completed.
Everdry met with Mr. [redacted] on 7/14/16 and we are still working on a resolution with him.Thank You [redacted]
ARE WORKING WITH MR [redacted] TO RESOLVE ALL CONCERNS THANK You Bob [redacted]