[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it....
If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern, On 4/27/17 the general manager Charles B[redacted] and Production Manager Bob r[redacted] met with Mrs [redacted] at her residence. During the meeting we addressed all her concerns. We explained to her what we were going to do and she was satisfied with what we proposed. On 5/27/17 a crew performed all the work that was discussed on 4/27/17. we will be back in touch to discuss further concerns. Thanks,Bob r[redacted] production manager
EVERDRY WATERPROOFING I.D#[redacted]Cincinnati, Oh 45212To whom it may concern: 10/04/2015Everdry Waterproofing waterproofed [redacted]'s house at [redacted] on 12/09/2013 & 12/10/2014. The next contact we had with Mr. [redacted] was after he sent in a warranty...
renewal reminder queationaire dated 12/23/2014 that he stated EverDry left garbage in his yard and that he didn't know he had to pay 75$ dollar fee for extending his warranty yearly. EverDry called him on 1/16/2015 to set up for EverDry to go to his house to pick up the garbage but he said he took care of it. Also pointed out to him that the terms of the extended warranty are clearly shown on the front of the contract that he signed.The next time EverDry heard from Mr. [redacted] was on or about 5/14/2015, eighteen months after the job was finished and he stated he had a small leak and that someone on the Crew defecated under his deck. EverDry sent a representative down to look at the feces. After seeing pictures I didn't feel that it was EverDry's people defecating under Mr. [redacted] deck. First of all EverDry was there eighteen months ago, that's a long time for feces tolast outdoors. I don't feel a person would get into a tough spot like that on a cold December day and defecate. The house is within a half mile of gas station restrooms. Also the area showed no signs of any kind of toilet paper in the area. As I told Mr. [redacted] twice before, I believe it is wild animal skat-droppings. Included are pictures under the [redacted]'s deck, he insists was human feces and a picture of a raccoon latrine.EverDry is not going to refung Mr. [redacted]'s money for the basement waterproofing. EverDry is ready, willing and able to address any waterproofing issues Mr. [redacted] has.Regards,[redacted]9814 Harwood Ct. Fairfield, Ohio 45014 : [redacted] - [redacted] Dayton
have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Someone did come out, and I got the response that they will come out and do the work, and once the work is finished, I am not going to respond right away because I want to see how this concrete is going to do.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. F
Regards,
[redacted] Customer called Revdex.com on 3/7/17 indicating the business came out and did some of the work but will have to schedule the outside work when the weather is better. Customer did not want to close complaint as resolved at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint, they only scheduled an appointment..
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Customer said business worked on trench yesterday, directing water away from her neighbor's house, but they left a mound of dirt that she wants moved/smoothed. Business applied grass seed and hay on the trench and the dirt mound. Customer wants them to smooth the dirt, she feels they did not finish the job properly. Customer said business said concrete cracks, she said these cracks are wider than the original condition, so this means it is wrong. Customer is concerned about the financing, too. The contract says "to be financed", but she said the rep said "by our bank", which she took to mean a bank, not a finance company that has very high interest rates. Customer said she was not informed about business selling the contract to another business. Customer asked for number of Pro Seniors.
Regards,
[redacted]
Business arrived and completed the work. They were extremely cooperative and listened to all concerns before developing a plan. Because the issue only happens when it rains I will not know if the fix worked and my basement stays dry..
We have received and reviewed the concerns of [redacted], and we will be in contact with [redacted] to resolve her concerns.Thank You,Production Mgr.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and was pleased with the initial efforts to meet with me. At this time I am collecting additional information for the business with the hopes of resolving my complaint. For your reference, details of the offer I reviewed appear below.
I will be contacting Bob at Everdry this week with the additional information.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it....
If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern, On 4/27/17 the general manager Charles B[redacted] and Production Manager Bob r[redacted] met with Mrs [redacted] at her residence. During the meeting we addressed all her concerns. We explained to her what we were going to do and she was satisfied with what we proposed. On 5/27/17 a crew performed all the work that was discussed on 4/27/17. we will be back in touch to discuss further concerns. Thanks,Bob r[redacted] production manager
EVERDRY WATERPROOFING I.D#[redacted]Cincinnati, Oh 45212To whom it may concern: 10/04/2015Everdry Waterproofing waterproofed [redacted]'s house at [redacted] on 12/09/2013 & 12/10/2014. The next contact we had with Mr. [redacted] was after he sent in a warranty...
renewal reminder queationaire dated 12/23/2014 that he stated EverDry left garbage in his yard and that he didn't know he had to pay 75$ dollar fee for extending his warranty yearly. EverDry called him on 1/16/2015 to set up for EverDry to go to his house to pick up the garbage but he said he took care of it. Also pointed out to him that the terms of the extended warranty are clearly shown on the front of the contract that he signed.The next time EverDry heard from Mr. [redacted] was on or about 5/14/2015, eighteen months after the job was finished and he stated he had a small leak and that someone on the Crew defecated under his deck. EverDry sent a representative down to look at the feces. After seeing pictures I didn't feel that it was EverDry's people defecating under Mr. [redacted] deck. First of all EverDry was there eighteen months ago, that's a long time for feces tolast outdoors. I don't feel a person would get into a tough spot like that on a cold December day and defecate. The house is within a half mile of gas station restrooms. Also the area showed no signs of any kind of toilet paper in the area. As I told Mr. [redacted] twice before, I believe it is wild animal skat-droppings. Included are pictures under the [redacted]'s deck, he insists was human feces and a picture of a raccoon latrine.EverDry is not going to refung Mr. [redacted]'s money for the basement waterproofing. EverDry is ready, willing and able to address any waterproofing issues Mr. [redacted] has.Regards,[redacted]9814 Harwood Ct. Fairfield, Ohio 45014 : [redacted] - [redacted] Dayton
Business stated they spoke to the customer, have come to an agreement and resolved the matter.
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Someone did come out, and I got the response that they will come out and do the work, and once the work is finished, I am not going to respond right away because I want to see how this concrete is going to do.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. F
Regards,
[redacted] Customer called Revdex.com on 3/7/17 indicating the business came out and did some of the work but will have to schedule the outside work when the weather is better. Customer did not want to close complaint as resolved at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint, they only scheduled an appointment..
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Customer said business worked on trench yesterday, directing water away from her neighbor's house, but they left a mound of dirt that she wants moved/smoothed. Business applied grass seed and hay on the trench and the dirt mound. Customer wants them to smooth the dirt, she feels they did not finish the job properly. Customer said business said concrete cracks, she said these cracks are wider than the original condition, so this means it is wrong. Customer is concerned about the financing, too. The contract says "to be financed", but she said the rep said "by our bank", which she took to mean a bank, not a finance company that has very high interest rates. Customer said she was not informed about business selling the contract to another business. Customer asked for number of Pro Seniors.
Regards,
[redacted]
Everdry service manager Norm B meet with Mr [redacted] on 7/20/17 and agreed on some follow up work which is scheduled for 9/12/17.RegardsBob Ramage
Business arrived and completed the work. They were extremely cooperative and listened to all concerns before developing a plan. Because the issue only happens when it rains I will not know if the fix worked and my basement stays dry..
We met with Mr. [redacted] on 7/5/16 to discuss concerns. Follow up work has been scheduled for 7/25/16.Thank You,Bob [redacted]P.M.
We have received and reviewed the concerns of [redacted], and we will be in contact with [redacted] to resolve her concerns.Thank You,Production Mgr.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and was pleased with the initial efforts to meet with me. At this time I am collecting additional information for the business with the hopes of resolving my complaint. For your reference, details of the offer I reviewed appear below.
I will be contacting Bob at Everdry this week with the additional information.
Regards,
[redacted]