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Wally Park Reviews (21)

Business Response to a Complaint cellpadding="0"> Complaint ID#: [redacted] Company Name: Wally Park Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: Dear Ms[redacted] : I apologize for the inconvenience caused you upon return to pick your vehicle up at WallyParkI certainly understand your point of view regarding the airport access fee not calculating in the “Total” line of your email confirmationPlease provide me with the credit card # that was used for your parking so I may issue a credit to you in the amount of $It truly was an automation issue and has since been resolvedWe look forward to seeing you again at WallyParkSincerely, [redacted] General Manager WallyPark [redacted] NJ ###-###-#### Sent on: 9/6/6:50:PM Sent by:

Reserved parking through their affiliate ParknFlyThey charged me againWhen called to refund both ParknFly and Wally parking keep pointing fingers at each other, call them no please call themIn midst of that I double charged for days of parkingIt is companies responsibility to manage their affiliates properly, instead of charging the customer twice

[redacted] was contacted for his groupon vouchers and upon receipt his credit card account was credited on 02/08/in the amount of $ Mr [redacted] has also confirmed receiving the refund on his credit card account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Therese ***

I Hope this email finds you doing wellI’m emailing in response to the customer concern ***. The guest has been refunded the $as requested and it should show in her bank statement within 3-business daysWe apologize for the trouble as the guest checked out and paid with
cash and then paid with a card, we had system issues at the time and did not allowed us to locate booking. We have responded to the guest as well and apologize for the trouble. Sincerely,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This was settled on 1/18/Refund requested by Ms*** was credited to her credit card account on that date

Good Morning,Although, Santi, our supervisor, cancelled Mr***'s reservation there was an error on our website and it did not go through. We have verified this and Mr*** was refunded. Please see attached copy of credit receipt

I just wanted to let you know the this problem with WallyPark Newark has been resolved, Ms.*** *** *** *** at WallyPark toke the time to look in to this matter and resolved the issue, a check was extened to me and my car in now fixed, thanks very much

Business Response to a Complaint
cellpadding="0">
Complaint ID#:
***
Company Name:
WallyPark
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
Dear Mr.***: First, let me apologize for not responding sooner to your inquiry and for any misunderstanding there may have beenAs promised, I did begin to research the matter the following daySince this was the first time I need to review footage there was a learning curveWhen you phoned on Friday I had customers in front of me that needed to catch a flight and I stated I could not speak with you at that timeAt no time did I say I did not look into the matter nor that I did not have time to speak with youI’m sure if that were you trying to catch a flight you would not be happy if I stopped to take a phone callI did phone you back later that day and left a voice mail for youI did not receive a return callRegarding the matter of fuel missing from your vehicleThe only thing I saw regarding your vehicle is that it may have been left running before it was parked in a spaceOnce parked, it was only moved to be washedWe at WallyPark pride ourselves in the services we provideAt no time do we want someone to pay for services they consider unacceptableThat being said, please provide me with the number of the credit card you used for payment and I will issue a credit for the cost of parking and the car washOnce again, I do apologize if our conversations were misunderstoodCc: Revdex.comBest Regards, *** *** General Manager WallyPark Newark *** *** **Newark, NJ ###-###-####
Sent on: 9/30/11:18:AM
Sent by:

*** ***
I received your last correspondence. This matter has resolved and Wally Park issued a refund. They contacted me and made arrangements then refunded about a fortnight later. Thank you.
*** ***

I tried Wally Park this last trip and was extremely dissatified with their pick up service. The unfilled Van passed our spot and we had to wait 48 minutes until the next Van that did not stop at the orange shuttle sign but before it. The van was near full capacity and we had a group of 10 people who were waiting some for 1 1/2 hours. Not all got on the Van since there was not enough room
Very poor service.
4/30/2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Thank you Revdex.com

Business Response to a Complaint
cellpadding="0">

Complaint ID#:


[redacted]


Company Name:


Wally Park


Company Contact:


[redacted]


Company Phone:


###-###-####


Company Email:


[redacted]


Person Who Sent the Complaint:


[redacted]


Staff Member:


[redacted]


Response:
Dear Ms.[redacted]: I apologize for the inconvenience caused you upon return to pick your vehicle up at WallyPark. I certainly understand your point of view regarding the airport access fee not calculating in the “Total” line of your email confirmation. Please provide me with the credit card # that was used for your parking so I may issue a credit to you in the amount of $9.65. It truly was an automation issue and has since been resolved. We look forward to seeing you again at WallyPark. Sincerely, [redacted] General Manager WallyPark [redacted] NJ 07114 ###-###-####
Sent on: 9/6/2014 6:50:11 PM
Sent by: 173.224.157.146

Reserved parking through their affiliate ParknFly. They charged me again. When called to refund both ParknFly and Wally parking keep pointing fingers at each other, call them no please call them. In midst of that I double charged for 13 days of parking. It is companies responsibility to manage their affiliates properly, instead of charging the customer twice.

[redacted] was contacted for his groupon vouchers and upon receipt his credit card account was credited on 02/08/17 in the amount of $89.36.  Mr. [redacted] has also confirmed receiving the refund on his credit card account.

Re: Case# [redacted]
Ms. [redacted]. [redacted]
To Whom It May Concern:
In reference to your letter dated on October 5111, 2016 in regards to the complaintfiled by Ms. [redacted], please note Ms. [redacted] has been refunded onOctober 7th, 2016 in the amount of$17.68.
Upon thorough investigation on this...

case, I found that the additional grouponvoucher should have been honored for the 3 hour overage. Therefore, ouraccounting department was able to expedite a refund on the difference for theadditional groupon voucher. Please find attached documents of Ms. [redacted]'sparking receipt and refund receipt from our corporate office.
Should you have further question or concern, please do not hesitate to contact meat 206-829-4232.
Sincerely, Helen I[redacted]/ Accounting DepartmentWally Park I L&R Group of Companies
[redacted]Please see attached documentation [redacted]

I parked my car at Wally Park, for the 1st time, Oct 11, 2017 to Oct 16, 2017. After picking the car up on Monday I parked the car in my garage until this afternoon. When I used it this afternoon I noticed there was damage to the front right side of the vehicle.
The worse part is that I wasn't told about the accident. I know that accidents happen, but won't use you again, because I wasn't told about the accident.

4/14/2017, I parked my car to WallyPark Airport Parking (120 Frontage Rd, Newark) by using Valet parking services. When I picked it up on 4/18/17, it was damaged badly. First, the staff spent more than half an hour to find my key and car. Second, they asked me signed Claim Report and said their manager Hany Abdel-Kader will contact me shortly. Nobody contacted me until I called and emailed, finally Hany replied my email and asked me to find two quotes from the body repair shops. I did and then he asked me to filled out "release of liability form" and then told me

"Hi Jay,
The check will be mailed directly to you for the amount that you had put on the release of liability form. I have submitted your claims packet, please allow a few days to receive your check from our corporate office. I sincerely apologize for any inconvenience.
Hany Abdel-Kader | General Manager
WallyPark – Newark
120 Frontage Road
Newark,NJ 07114
973.679.4776 "

Honestly, I don't want to waste my time on this, so I sent my car to repair until I got back from
"Mr/Ms. Yang,
The estimates you provided are using brand new parts on your 4 year old car.
We allow new parts on a car one year or newer, or in the case when an AM part is not available.

You have three options:

1. Ask your shop to rewrite the estimate the using alternative parts market or LKQ parts;
2. We can have our appraiser rewrite it
3. You ca file with your own insurance company

Please inform me your intentions.
Thank you!
Blue Sky Consulting signature logo
Samantha Combs
Blue Sky Consulting, LLC
552 E. Carson St. #104, PMB321
Carson, CA 90745
(310) 803-6708
Fax (310) 943-2089
[email protected]"

Really? Your company's fault and now you asked your client to use used parts?
Again, I had no choice because my car already sent to repair. I asked Samantha to can use old parts price and just want get this done quicker.
She promised 48 hours appraise time and did not get back to me more than 72 hours!
I emailed again and again, she replied on 4/27/17
"Your check is in process.
Let me look into it with accounting.
Thank you

Sent on the run...
Blue Sky Consulting, LLC"

After 7 days, I emailed called her everyday, no response. I'm still waiting.

What a experiences!

Review: I parked my car at this location as I was going away for a week, when I got back, they left the passenger window open while a big snow storm, I got about 2" of water on the floor of the passenger side, the seat got wet and it damaged the airbag sensors as well as the seat heating systems. The whole bottom seat has to be replaced as is an integrated system and is not replaceable. I submitted a claim that same day, they send an appraisal inspector, but, 5 months later my car still not fix, this has become a safety hazard as the airbag will not deploy in case of an accident.Desired Settlement: I just want to get my car fixed, that's it

Consumer

Response:

I just wanted to let you know the this problem with WallyPark Newark has been resolved, Ms.[redacted] at WallyPark toke the time to look in to this matter and resolved the issue, a check was extened to me and my car in now fixed, thanks very much

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Description: Parking Facilities

Address: 3889 herschel Road, College Park, Georgia, United States, 30337

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