Walmart Claims Services

Walmart is one of the biggest if not the biggest retail store in the world and they have this crappy company for insurance??!! this is sad! they will cause Wal-Mart a lot of lawsuits that really should not go that far. They promise they will reimburse for rentals and they will make you an offer once you submit all the info they are requiring, then they stop responding.... I am out over $1000 because of all the fake promises, but its ok, because I have all the emails to prove it so I will be contacting my attorney for further handling. horrible customer service!! wish there was a zero star!

Walmart service tech drove my car into the back of another vehicle on 6/5/18. Was told by service manager a claim was filed but was never filed until months later after the video of incident was deleted continued to follow up had 2 separate write ups for damages and now almost a year later third party claim rep named Bo at claims management says denied due to brake pedal goes down farther than it should based on a phone call to Christian Brothers but brakes would pass state inspection. This is completely wrong and very dishonest business practice. They will do anything to not pay for damages they caused.
Please DO NOT TAKE YOUR VEHICLE TO WALMART!

A one star is still too good for CMI, they are a joke!

On March 19, 2019 I took my 2015 Ford Edge in for the vehicle's first tire replacement. I purchased my tires on Walmart.com. They were on Rollback for around $56 each plus tax. This was a great deal so I ordered them online. A couple of days later after making my tire purchase, I get a text with an unauthorized charge on my Visa card and had to cancel my card. When I picked up the tires on March 19th, I decided to let Walmart Auto install my tires since I got such a great deal on the tires. I dropped my car off at lunch and said I would pick it up after work. When I looked at the tires I noticed they were manufactured in 2010 and asked one of the Auto employees about them being so old. The employee had no comment about the age of the tires but if he would have known Walmart's tire policy - Walmart Auto Care Center recommends replacing a tire once it reaches six years and no later than ten years of age from the date it was manufactured I would have refused installation of the tires. Since they were brand new tires and the employee did not know the six year replacement policy, I let them install the tires. When I picked up my vehicle after work I saw it sitting outside so I took a look at the new tires before going inside and noticed that several lug nuts were stripped. I took a closer look and that's when I noticed that all the rims had been scratched up. I went inside to let someone know what had happened and they called an Assistant Manager out to take a look. He apologized and he went to find out what happened to my rims. He came back and said that the lug wrench broke and that's why the lug nuts were stripped. He told me that he would get me some lug nuts from one of the Auto stores but it would be the next day. So, I told him I did not want lug nuts that didn't match what I already had. I also asked him about the scratches and the 2010 tires, he said they would have to look at the video and asked me to come back the next day, March 20, 2019 but I would have to talk with another ACC Assistant Manager. I went back on March 20 and spoke with ACC Assistant Manager Mackensie and he said they would need me to fill out some paperwork so they could send in an insurance claim. Mackensie took photos of the damage and said he would send it in to the claims department. I showed him a tire poster they had posted in the waiting area for customers about the age of tires and when they should be replaced. Maybe all Walmart Auto employees need to look at that poster so they know how to look at the age of the tires they are selling. They also didn't have any replacement lug nuts when I returned on March 20.

I received a letter from Deborah *** case Manager from CMI on March 25 stating for me to call her at my earliest opportunity. I called her and got her voicemail, I left her a message and didn't hear back from her. I sent her an email and she told me that they were having phone issues and would like to communicate through email if that was okay with me. That was fine because I would have documentations of what was said. She asked me to provide her more photos because the photos that Mackensie took had too much glare on them. So, I sent her more photos. I received an email from her on Monday April 15, 2019 stating that Walmart Auto didn't cause damage to my rims and cannot support a payment on the claim.

ACC Assistant Manager Mackensie told me that he would refund my money for the tires but I would have to bring them back. So now my rims are damaged and I need new tires and rims. I called Ford to find out how much my rims cost and they told me $1,100 each. I can't afford to replace my stock rims through Ford, so I start looking for a nice set of used stock Ford rims online. I came across a set of almost new stock Ford rims and tires with less than 3,000 miles on them for a great deal. I purchased the rims and tires from a couple in Virginia. I drove five hours round trip to save thousands of dollars on buying new rims from Ford. The used set of rims and tires I purchased cost me $830 plus five hours of my time. I would have been happy with just the reimbursement of the used rims and tires I purchased for $830 which is less than one new rim from Ford. I wasn't looking to make Walmart pay out over $4,000 for new rims. I would have been happy to look for a good set of used rims with no damage like I found but wasn't giving that opportunity. I was just informed by CMI that Walmart was at no fault and their personnel or equipment didn't cause the damage.

Assistant Manager Mackensie did make good on his promise and refunded me my money back on the tires, lug nuts and tire install. The only problem was since my credit card got hacked and I had to cancel it, he said he could only give me a Walmart gift card with the refund on it. All that did was make sure Walmart gets their money back and I still have to pay my credit card bill.

It's hard to believe, that for future purchases you will need to have an employee walk around your vehicle with you and point out any damage that already exists before someone works on your vehicle. I washed my vehicle on purpose before I took it to get new tires put on so all that brake dust wouldn't get all over my rims when putting on the new tires. I regularly wash my vehicle and would have noticed any scratches that were on my rims.

This is the reason for my post on your Facebook page. I have been telling everyone I know not to use Walmart Auto department for their automotive needs.

I guess being a Navy Veteran I expect a little more integrity out of people and companies. If you mess up, just own up to your mistakes and make it right. I'm not here to scam anyone or waste anyone's time, but that is how I felt after dealing with your insurance Claims Management company.

Believed I was purchasing a Playstation 4, opened the box and it was a very old Xbox 360.
Purchase/Problem Date:4/27/2019
OP#:002664
TR#:03821
TC#752665950574613407538
Model:0711719521110
Payment Amount:$269.00
Payment Method:Master Card
I purchased a Playstation 4 from the Walmart in Danville,VA and when I got it home and opened the box there was a used Xbox 360 in the box. When I took it back to the store, not even thirty minutes later, they refused to return it and implied that I may have switched the consoles. When I asked them how I was supposed to know the wrong system was in to box, they suggested that I should have inspected the product before I left the store. When I asked why the product wasn't properly inspected before placing it on the store shelves, that seemingly straight forward question drew blank stares from the employees involved. I was told to call Sony because I still have a warranty (on a product I never actually received) and I was referred to the Walmart customer service line. When I contacted the service line I was told that there was nothing corporate could do because they stand behind their store manager's final decision. Only after I asked for a supervisor was I told that my information would be sent to the merchandise analyst. I do not feel I should have to pay almost $300 for someone else's mistake. Also, upon doing research on Walmart's return policy regarding electronics, it says "Electronics including but not limited to computers, camcorders, digital music players, and GPS units must be returned within 15 days with receipt". I initially went back to get an exchange for the product I was originally buying but now I want a refund and to be free from dealing with Walmart and this humiliating experience for good. I spoke with the assistant store manager and several sales associates who stated that returned electronic merchandise is not put back on the shelves, which I know for a fact is NOT TRUE. This will be the last time I deal with ANY Walmart.

I purchased new tires for my 2014 Jeep Grand Cherokee from Sam's Club in Onalaska, WI. When Sam's Club installed the tires, they scratched all 4 of my wheels. I provided a letter, quote, and pictures of the damage. A claim was filed for replacement and their insurance company is offering me half of the cost to replace the wheels. This is not acceptable for the damage they caused.
Product_Or_Service: Tires - Pirelli Scorpion Verde A/S Plus 265/50R20/
Order_Number: TC # 7142 0243 2463

I have been a mechanic for over 15 years and have replaced thousands of tires including damaging wheels in the exact same manner as mine were damaged by Walmart,I actually worked at this same exact tire/lube center when I was younger. It's obvious that they did not know what they were doing just in the fact that they improperly balanced my wheels lying about balancing them which was very noticeable by the fact that I had the original wheel weights painted black and new weights are silver/galvanized so I was able to easily tell that they weren't balanced.I also want to point out that I noticed that they had mounted the tires in the wrong direction of travel as the tires have a specific rotation per side.My wheels were reconditioned due to curb rash at time of vehicle purchase and if you look at pictures of damage there is zero curb rash,only gouges made by tire machine during installation as the rim protector on arm of machine ate into rim as wheel was spinning in efforts to get tire bead over lip of the rim.As me and my girlfriend were watching them try and mount the new tires and failed repeatedly we asked the service manager what was the problem and that the guy trying to mount tires needed help and he responded by he is new and they didn't have someone available at that time to assist so we ended up having to leave and come back because they couldn't get tires on.I also want to mention that I had Walmart install the front two tires as well on a previous date and the front wheels were damaged in the same way but not as bad which I never made a claim as I wasn't present during that incident and it wasn't that bad but now having it happen again by the same place actually witnessing it for myself I am fed up! They also were told by my girlfriend outside and by me inside that I wanted to keep my old tires and they ended up throwing them away when I asked where they were,they said the people who come pickup tires came and they no longer have my used tires which the reason for wanting to keep them is I had a blowout a few days earlier and took a tire from a set of new tires I had set aside for my BMW and now I have to buy another tire to replace the one that was thrown away... First picture is of R-rear tire second is of L-rear tire,you will notice the grey spots which is actually the primer under top coat of black paint and if you notice that the damage is smooth not rough like curb rash or rock chips. I sent this with pictures and they denied my claim saying the damage wasn't caused by Walmart and hung up on me.lol

Horrible. Only able to stay in business because they are backed up by Walmart. They represent everything that is wrong with big corporations taking advantage of people

This company is terrible in every way. No return calls. Never get to talk to adjuster. Just get sent to voicemail. I Have been trying to get paid on a claim for months now. They leave you on hold for an eternity. It is so hard to believe Walmart uses this company.I can tell you I will never shop at Walmart ever again because of this. Shame on them for not taking care of their customers!!!! I will be posting on every social media site I can telling people how poorly Walmart handles issues they have when they are at fault.

I had a claim going on for 2 months - due to negligence on Walmart's part. They shopping wagons were bound together by the child safety belt when I went to take one and it snapped back on my finger, squashed it and left me in terrible pain. I lost a 1/2 day of work and my finger numb, nail is white and I have difficulty moving it still. I sat with the management in the store that day for 1 hour!!!! They took photos, etc. and now I hear Walmart has denied my claim for negligence. They are obviously trying to get away with the fact that their wagon people tried to play a mischief game on the customers. I want to appeal this decision and the guy at Claims Management (Mr.) tells me in a rude voice - 'Forget it, the decision is made!'. Imagine that.

Slow slow slow! Poor communication, wont answer your calls and takes days to get return calls or emails. My incident had taken over 30 days to resolve what should have taken a week. I had to take time off of work and spend my own money that isn't getting reimbursed enable to fix what walmarts employee damaged and all because CMI!

I went to WalMart in Oberlin, OH to get an oil change. They did not close the hood of my vehicle before giving me my keys back to leave. Left Walmart and was driving on major state route, hood flew open on my vehicle, causing my windshield to shatter (almost to the point that my inside mirror fell off of windshield.) Luckily I was able to pull my car over to the side of the road. I managed to peel my hood off of my windshield and shut it enough to drive back to WalMart.
They initially were very apologetic and promised a rental car, promised my damaged vehicle would be towed to a repair shop, whatever was necessary to take care of their negligence.
Then everything was turned over to CMI, WalMart's insurance provider.. It is IMPOSSIBLE to get answers from this company. If you call, you are transferred to voice mail. Leave a voice mail, NOONE returns your phone call. I have been dealing with this nightmare going on a month now, and it is still not resolved. The check CMI sent me for the repairs on my vehicle, which totaled almost $3,000.00, came back INSUFFICIENT FUNDS. I can not begin to express my frustration with this company. The insurance company for a major retailer such as WalMart. I still have no vehicle or resolution to this matter. This company should be shut down!
I marked one star because that was the only way you could post your review.

I was at a Sam's store when two carts rolled into my truck causing damage to the tailgate. I have spent months dealing with Sam's Club management, when they finally turned my claim over to Claims Management Inc. (CMI). This company, part of Walmart and Sam's Club is a total joke! They effectively deny claims, thus saving Walmart/ Sam's thousands of dollars. I had my testimony of the events, the employee's name who caused the damage. I was on video at the store and leaving the store. I have pictures of the damage to my tailgate with blue paint that came off the cart when it hit my tailgate. CMI denied my claim because I didn't have video of the incident. Talk about a ridiculous standard!!! This company's goal is to deny claims. So if you are still shopping at Walmart/ Sam's, buyer beware. If there is a personal injury claim or property claim, you can count on CMI to deny your claim.

This company claims that they will work with you to resolve your issue or problem however do not expect an quick reply, my claims rep has taken anywhere from 3 weeks to 3 months to return a single call. Push these people to fix or solve your problem, because if not it will be years before anything happens.

I went to Walmart on July 27,2018 to get a oil change on my 2014 Kia Forte I always go here so why I shop my oil can be getting changed. A month later while driving in school traffic to drop my 3mth old daughter off my car just stopped. No lights came on as a warning it just stopped.Luckily I was able to merge over to the side as it was dying. Got my car towed to the dealership and they said my car had no oil and engine had locked up. They check to make sure the cap was on and leaks they were none. For the last week and a half me and the Kia dealership have set on the phone holding 30 minutes or more, even been disconnected to just get a fax number to get the claims process started so Kia can send the information they asked for. The Manager has been off the last couple of days but we couldn't be guided to who was the next point of contact or where could we send the documentation but this is prolonging the process of me getting my car back that I'm still paying on. I'm a single mother, I work and I go to school. Not only has the process been long but an inconvenience for me. I work 50 miles out I have to catch a ride and leave when they leave jeopardizing my pay which is putting me behind on bills. I have to use bill money to pay people to not only get me back and forth to work but as well as my kids picked up and dropped off and they all go to different locations. I'm missing class due to I have no way back and forth. I'm just sick of the runaround and the Claim has yet to be filed. I did not want to get a lawyer involved but this can't take another 2-3 weeks cause im going to be unemployed and evicted. Not only this is going to cause depreciation to my car. This has been such a stressful process. Walmart will never have to worry about me going back to do my oil changes, any service, nor my relatives because they have no accountability for there actions.

I visited a WalMart Auto Center location on July 6 2018 to get a replacement battery. At that time the employee that helped us was neglectful from beggining to end. He did not place us under the bay but keep us in car on the side of building. He did not put on any protective wear and he did not turn our car off. He proceeded to hastily change our battery with car on because "he was alnost off and he had better things to do". While he changed the battery the battery exploded (since the car was on) and it cost damage to the entire from off my car. Battery acid is Extremely dangerous and it is still covering my car! The adjuster that called me while I was in the hospital was just plain rude and condescending. I need this resolved ASAP.

This has been the most long and frustrating process I've ever had to deal with. On 07/08/18 I went to Walmart to get an oil change. On 07/26/18 I was driving home and my oil light came, and my car started slowing down. Luckily I was able to pull into a shopping center parking lot before the car shut off. I had to end up getting it towed to my house because the car wouldn't start. I had a mechanic come to my house to look at the car & he noticed all the oil was out and that the oil filter wasn't put on all the way which caused my engine to lock up. It took 4 days to get in touch with the automotive manager, he came out looked at my car & tried to say I had driven over 3,000 miles but turns out I had only driven about 560 miles. He took pictures and sent it to claims on 08/01/18. I got a call from Blake (case manager) and he got all my information and what happened and said he would get in touch with Walmart and my mechanic, and call me back the next day. He never called me back. So far every time I've called it has gone straight to voicemail and I've emailed him multiple times & it takes him like a week to respond back. Overall this has been a horrible experience and I've been without my car for 3 weeks and still haven't heard anything about what's going on with the claim.

Submitted my claim to wal-mart on 7/31/18 regarding personal and property damage due to Zinus fiberglass mattresses that were sold to me by Wal-Mart. Within a day the claim was sent to CMI, Inc. I was informed in the first week of August that my claim was open and assigned a case manager. I left several messages on case manager's voicemail as she has not answered her phone when I have called and no one at CMI will schedule a time for me to speak to her. She has never called me. It has been 2 weeks. I spoke to wall-mart and they claim to be unable to do anything since its in the hands of CMI. It seems that this is intentional and malicious towards the consumer to intentionally cause a wronged consumer to suffer.

I hope I NEVER in my life have to deal with this company again. The customer service is poorer than anything I've ever encountered in my life. They don't return calls, it is hard to speak with someone, and they give you the run around about your claims payment. My case was closed 6/13. The check was supposedly printed 6/14. Here it is 6/28 and still no check. My adjuster basically told me "this didnt have anything to do with her", which is not the proper thing to say to a customer. She then could not provide me with a tracking number or check number. But, miraculously a check number was produced after she emailed a lost check form. I am highly upset because I feel that they are not being truthful. She basically told me she has no way of knowing what day the check was sent out, which sounded like a bunch of *** to me. I would give them 0 stars.

Had four car tires installed at local Sam's Club resulting in four damaged wheels. Sam's Club protocol for resolving these issues is to "file a claim" with CMI. I had to take the car back to Sam's Club for the store manager to take photos of the damage and to send to CMI. After several weeks, CMI tells me that the damage didn't happen at Sam's Club. Infuriated and in complete disbelief, I requested to speak to a manager and found out that the photos they were sent were not only blurry, but were incomplete. I was allowed to submit additional photos of my own detailing the damage caused by Sam's Club. After a month of no word at all from CMI, I had to contact them again. Again I was curtly told via email that Sam's Club did not damage my wheels. This whole process has been terrible and is completely ridiculous. How can someone sitting at a desk in Arkansas adequately assess damage to wheels in Illinois? Shame on Sam's Club for treating their customers like this and forcing them to deal with a horrible company like CMI. Issues such as this should be handled on-site by management, or CMI should have field reps meet with customers and assess damage in person. Now I have four damaged wheels to fix. Either CMI employees are poorly trained in analyzing pictures of damage to wheels caused by tire installation equipment, or they are trained to automatically tell customers that their wheels were not damaged as they are saying they were. Don't waste your time fooling around with CMI when Sam's Club damages your property, or better yet, go elsewhere for car tires. I will next time. Shame on Sam's and shame on CMI.

Walmart employees negligently forced me to stop as I was living the store to review my receipt. The incident escalated and my lawyer wrote Walmart a letter. Walmart forwarded my letter to Claims Management Inc. (CMI). *** a Case Manager for CMI contacted my lawyer and requested a telephonic interview. I contacted Mr. Sutherland to schedule the interview and told him that I will travel to my lawyer's office on May 29, 2017 and call him from there at 2:00 PM CST as we agreed. When we called, Mr. was not available. We left various voice mails and sent him e-mails to let him know that we were standing by for a call at the lawyer's office. We also left voicemails and sent emails to reschedule the interview for another time since Mr. did not answered at the agreed time. As of today neither Mr. nor CMI has return our calls or our e-mails. Mr. answered the telephone every time I called the office except when we called at the schedule time from the lawyer's office. Mr. and CMI lack of commitment denotes that this company as represented by Mr. Sutherland does not care about people victimized by their client.