Wanelo, Inc.

Hi [redacted] ,
 
Thank you for reaching out and we apologize for the late response on your Revdex.com complaint. I did check our records under Case # [redacted] and I do see that the item was refunded on April 13th. One of our team leads, [redacted], has resolved this case with your acknowledgement of the...

refund on the same date. If you need the electronic receipt for the refund, please do not hesitate to email me: [redacted]
 
Best,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted],Thank you for reaching out to us! I am sorry to hear you have not received the item you ordered. I did check the tracking information and I show that it has been successfully delivered to the address you have provided. Wanelo strives to create a safe shopping environment to our...

customers,and upon careful consideration, we have refunded the full amount of $19.18 back to your account. We have also added a $10.00 Wanelo credit on your account to purchase as consideration for this experience. If you have any other issue, please do not hesitate to reach out to us!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted], I sincerely apologize for the delay in getting the gift card to you. I do see the card was sent to you on March 30th and has not been redeemed yet by its recipient. Again, I am sorry for the inconvenience this has caused. We'd like to offer an additional $10 to the gift card amount which...

will automatically be added upon redemption. If you have questions, please email us at [redacted] and we'll be sure to help out immediately!

Hi [redacted], Thank you for reaching out to us and I apologize for you have received an incorrect size item. I checked our records and show that the item has been refunded in full on March 9th with amount total of $21.56. Please let me know if you have any other concern and we'd be happy to reopen this...

case for you!

Hi [redacted],
 
Thank you for reaching out and we apologize for the charges you had on your card for orders that was never confirmed. We have determined that this is a glitch in our system and we have rectify it within 24 hours of your message to Revdex.com. 
 
A full...

refund of both charges ($36.95) has been refunded to your account on February 28th with amount total of $73.9 The amount should have reflected by now and I have also attached screenshot of the electronic receipt for your convenience.
 
Please let me know if you need anything else!
 
Thank you!

Complaint: [redacted]I am rejecting this response because:
 Immediately after I filed a complaint, a refund was issued. However this refund was $1.99 short of monies initially paid out.   Prior to filing a complaint, an email thread consisting of at least 15 conversations took place, along with 5-6 telephone conversations.  Therefore,  I was not interested in communicating and repeating myself over and over again after receiving the 2 email requests.  Also,  it is important to add, that the order number along with information was already documented via email and the requested information was simply redundant.  We no longer will do business with this company nor recommend it to family and friends.  The $1.99 shortage is simply not worth pursuing and worthy of the time it takes to communicate with the company.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received an email from [redacted] to whom is from Team Leads for Wanelo’s Customer Support team, she was willing to help me with the situation... thanks anyways.Sincerely, [redacted]

Hi [redacted],
Thank you for reaching out and I apologize that you received a damaged item. I will communicate with the store you purchased this item from to ensure they are aware of the issue and can prevent it for any future orders.Rest assured that we've send you a full refund of $48.74 back to your...

original form of payment which should reflect on your bank statement in 7-10 business days.If you have any other concerns, please let me know and I'd be happy to assist you!

Hi [redacted]! We truly apologize...

for the inconvenience you have experience. I checked on your case history and see that [redacted] has escalated the case to one our team leads, [redacted]. We see that the item never shipped and upon coordination with the Seller, Wanelo has initiated the the full refund amount of $16.94 back to your credit card and it should reflect within 7-10 business days. Wanelo does not have a recurring charge, the only amount we charge is for an actual purchase. In addition to this, you can be assured that all your credit card information has been cleared and there will be no further charges from Wanelo unless re-enter your credit card information and place an order.  Thank you for sending in your feedback and if you have any other concern, please do not hesitate to reach out!

Hi [redacted],
Thank you for reaching out to us. We do apologize for the delayed in the delivery of your order.
We have confirmation from the merchant that the item has been received through this tracking link: [redacted]
This information has been sent to...

you on January 9th and January 11th, and we have not received any reply from your end.
We would be happy to initiate the return process for you if you could reply to our messages as soon as possible.
Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 7, 2016/01/18) */
Contact Name and Title: [redacted], Support Manager
Contact Email: [redacted]@wanelo.com
Hi [redacted]!
My name is [redacted] and I am the Customer Satisfaction Team Manager at Wanelo. I am very sorry that this issue hasn't been resolved for you and as a...

result, I have looked into the order myself to expedite the process.
I was able to find your Wanelo account and also the emails that were passed between you and our Support Agent, [redacted] regarding the delay in the order being sent to you. I also looked at the transaction in our payment processor and can verify that the original payment was refunded to you on December 30th. [redacted] had emailed you as well to inform you of submitting the refund to your original form of payment. Since this website can be viewed publicly, I'll be sending the receipt of the refund to your personal email.
The refund was successfully processed by our payment system, and normally it can take between 5 and 7 days to see the credit in your account.
At this time, I might suggest contacting your bank to determine if there were any issues with the refund as I cannot see anything further on my end.
I do hope this helps, and I will be happy to respond to any additional questions via my follow up email.
Best,
[redacted]

Hi [redacted],
 
Thank you for reaching out! Based on my research, all the orders in question has been refunded / cancelled. Please check the details below:
 
The following were delivered and confirmed received by you:
 
Order #[redacted] – Sunglasses – $9.90
Order #[redacted] – Phone...

Case – $6.59
Order #[redacted] – Bracelet – $9.89
 
 
The two orders below has been cancelled as per your request:
Order #[redacted] - Lip Gloss -  $13.89
Order #[redacted] - Lip Kit - $13.89
 
Total refund: $27.78
We have also permanently deactivated [redacted] account as you have requested. Please let me know if you have any additional questions!

Contact Name and Title: [redacted], Support ManagerContact Email: [redacted]Hi [redacted], My name is [redacted] and I lead our Customer Support team here at [redacted]. I checked out your order and can definitely see it's going to be delivered late and I'm very sorry. I understand it's frustrating to be given...

a timeframe upon placing an order but not receive your order within it, especially when it comes to special occasions. I can assure you that the item is in transit to your address however I cannot guarantee that it will be delivered prior to the engagement that you ordered it for. Due to the discrepancy of the given delivery time and what the order will actually be delivered in, I would be happy to offer a full refund. Unfortunately we did not live up to the estimate that was given to you and we sincerely apologize about that. Please contact us via email to shopping@[redacted].com with my name in the subject and confirm the refund. Best,[redacted]

Hi [redacted],
 
Thank you for reaching out and we apologize for the late response on your Revdex.com complaint. I did check our records under Case # [redacted] and I do see that both item has been refunded on May 27th and one of our Merchant support representatives, [redacted], requested processing of this and...

emailed you the information on April 17th. If you need a copy of the electronic receipt for the refund, please do not hesitate to email me: [redacted]
 
Best,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/18) */
Contact Name and Title: [redacted], Support Manager
Contact Email: [redacted]@wanelo.com
Hi [redacted],
I apologize sincerely that this issue has not been resolved for you and that what was communicated to you had not been done by our team.
I see...

our Customer Satisfaction Team Lead, [redacted], has taken over your case and can help get the refund submitted to your bank account.
Fulfilled by Wanelo orders are normally refunded in Wanelo credit, however we can override and send the refund to your original form of payment if you are not satisfied with your order. I see there was definitely a miscommunication with = our refund team, which is why one was done in credits and one was done to your card.
We can definitely get this fixed right away. [redacted] has sent you a follow up email about next steps.
Best,
[redacted]

Dear Ms. [redacted], 
 
I sincerely apologize for the experience you had with your recent order. 
As per our customer support team lead, the issue has been resolved and your money refunded as you requested. 
 
If there are any additional questions, please email us at...

[redacted] with "Revdex.com" in the subject line so we can assist you promptly. 
 
Best,