Wanton-Horne Chapel of Peace Funeral Home

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have issue with the offer in respect that it is still pending as the offer implies it will take 4-weeks to be resolved The issue occurred back on Aug14th and it is now Sept25thThat is over a month already that they have known about this problem and they still respond with a 4-week time frame That makes the total time in I have been waiting for resolution over months I don't see how they do not have other albums in stock that can be shipped to the "few customers" they stated were affected They have also used the same response to me over the phone back in Augwhen I informed them of the problem and I never received any correspondence stating they were resolving the issueIf it is going to take another 4-weeks to get resolved, I would rather send them back the items and receive a full refund.
Regards,
*** ***

Dear Mr***,I am very sorry that your signed *** *** poster arrived damagedUnfortunately, it wasn't until after you reached out to us regarding your poster that we were made aware that we would not be receiving any additional autographed postersUpon reviewing your order (#***) I do
see that the following appeasement were granted to you for this mishap:-Refund totaling *** was provided to youThe first refund of *** was processed on July 12th, and another refund of *** was processed on August 13, 2016. -An unsigned poster was also provided to you. Unfortunately, we are unable to provide any additional compensation other than what has already been provided. Sincerely,Nathan R***
*** *** ***

Revdex.com:I accept the offer put forth by Delivery AgentI know I originally wanted a refund, but with the product finally being shipped, I can certainly live with thatLong overdue but as the situation is resolved, all is wellI would like to thank you for taking my complaint and getting this done a lot faster than I could have ever done on my ownI seriously appreciate the services, excellent job. Regards,-***

Dear Mr. [redacted],I do apologize for the delay in receiving your full order. We have been awaiting stock for your all of your items, however, we are still waiting on the Peach Panther Bow Tie and the Riff Raff Peach Panther Autographed Poster. I have put in a request to ship the remaining items we do...

have in stock with upgraded shipping via UPS Next Day Air. This order should ship on Monday, October 24th and arrive to you by the 25th. Unfortunately, I do not have an ETA on the items that are currently out of stock, however, we will ship them out as soon as they arrive. I've also refunded [redacted] of your shipping; at total of [redacted] This will reflect on your account in 3-5 buisness days. Sincerely,Nathan R[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint.? For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** ? I do not have of the shirts like they responded.? I was informed to ship one back which I did so the day I received it (unlike them taking my money and waiting days before shipping out the product).? They did refund the shipping.? Its a shame they are the ones that handle most artists online merchandise so I will make sure to purchase in person from now on and never order from them again.? The refund of $in shipping hardly qualifies as customer service in my opinion when it was guaranteed for delivery by Christmas

Dear Ms. [redacted], I'm trying to locate the orders in question, however, I am only able to locate 1 order under your name and email address. This order, [redacted], was placed on November 3rd, 2015 for [redacted] pre-order bundle for a total of 61.16. Unfortunately, this order was flagged by our...

fraud department as the billing address and zip code did not match what was on file with the bank that issues the credit card used for that transaction. Subsequently your order was canceled and you were not charged for this order.Unfortunately, I am unable to locate any further orders with the information you provided in this Revdex.com complaint. Please provide adequate order information so that I may address this inquiry accurately.  Sincerely, [redacted]

Dear [redacted], Upon review I see that you placed your order on November 10th, 2016 for a [redacted] digital download preorder. This order included a digital download of Dancing on Glass ($1.29) and [redacted] ($8.70). According to our records you were able to successfully download the single,...

[redacted]. Our records also indicate that a refund of $8.70 was processed on February, 2nd 2016 for the [redacted] download.  I sincerely apologize that you were unable to download the [redacted] album successfully and we have processed your refund accordingly. Unfortunately, we are unable to provide a refund of the [redacted] digital download since our records show it has been successfully downloaded. Please allow 3-5 business days for your refund to reflect on your statement.  Sincerely, Nathan

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Dear Mr. [redacted], I am very sorry that the [redacted] #48 Men's Vintage Finish Line T-Shirt was not available in time to ship for Christmas delivery. I have processed a refund of $27.35 which includes the price of the merchandise + the $2.30 in shipping cost. This refund will go back to...

your PayPal account and should reflect in 3-5 business days. I do apologize for any inconvenience. Sincerely, [redacted]Manager, Customer Care

The business has stated this customer will be refunded, the refund should be processed with in 3-5 business days. The customer does not need to return the product she has to receive the refund.

Revdex.com spoke with the business. [redacted] said that there was an issue and a few people did get the wrong insert. They are working with  musician and her team to get the issue corrected. They have been told it could be 4-6 weeks. They will let the people on the list dealing with this issue know...

once the item comes in and get them the correct product.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]