Mr. [redacted] contacted us after stating that he noticed that one of his aftermarket lights was, by his assumption, damaged by our car wash. He notified us of this one or two days after he picked up his vehicle.
While we could not verify that we damaged anything, we agreed to have the light repaired...
at a facility that specializes in aftermarket accessories. We referred Mr. [redacted] to the facility and alerted them that we would be covering the cost of the repair. Two days after speaking to the repair facility, they called us and stated that Mr. [redacted] came in but he did not want the light to be repaired, which they were more than willing and capable of doing, he wanted lighting replaced. The facility also noted that they spoke to him about the brackets and installation, and he told them that they were homemade by himself. The independent repair facility also noted that they told Mr. [redacted] that the wires looked cut, not like they were pulled loose by something. They stated that they reassured him that they could fix it but he refused the repair and told them he would file a complaint to the Revdex.com and the BAR. Seeing as we were not even sure that we were at fault for the damage and were fixing as a goodwill gesture, we rescinded our previous offer to repair and asked that he not return to our facility.
The customers APR is .9% I don’t know what the issue would be on that. We have a copy of the Vietnamese contract with all of the our paperwork, so it was in the deal, I’d be happy to send them another copy. (our system print out 2 copies of the contracts, one for our files and one for the customer) The 2 year Autocare maintenance is complimentary and given to all new car customers through Toyota, yes they have it.
The issue with Mr. [redacted] has been resolved. The price that was negotiated that day was $29,000 plus fees. On the contract it stated $31,850. Customer came in to our dealership spoke to our General Sales Manager [redacted] who cleared up the miscommunication. Elmore Toyota has made a check...
out for the difference of $2,850 to Toyota Financial. Everything has been cleared and the customer is happy.
ID# [redacted] Our Service Manager has spoken with the husband of the guest and apologized for any miscommunication during the transaction. The windshield chip repair performed was not intended to be anything nefarious, as most insurance companies prefer to pay for a chip to be repaired before...
it spreads into a crack and needs the whole windshield replaced. Although we performed the repair we assured the guest that we would not put the claim through since they did not feel comfortable with the transaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dear [redacted]: I did not see their insignificant and small message at the bottom until today. Thank you. Thank you for your reply. Their deal was a rip-off, big time. It was so profitable, that my almost $10,000 down payment was not applied to the price. They are lying just as they have lied about everything from the beginning. I still have the window sticker. I just Purchase my car last month for $21,000. This is what should have been leased after my down payment. In other words, I wasted my down payment. They ripped me off big time. I purchased a [redacted] from [redacted], but they did not rip me off. El More Toyota subjects senior citizens to financial abuse and fraud. And right after they sold my car the sales person and the finance manager quit. So they have no clue as to what went on. They even told me that they would read the contract to me, because since 4 years ago due to an auto accident it hurts my injured brain to use my eyes to read. Therefore, I was going to bring the contract home to use my reader to read it, but they insisted in reading it to me. The fact is that they did not read much to me. The fact is that the contract is very convoluted and they did not explain anything to me. They told me they were giving me a better deal than through the [redacted], that I would be paying the equivalent to 0.001%. What I paid for the car was the amount after paying $10,000 down and $5,100 in 17 monthly payments. I am now paying under 3% and the car is mine. They only threw me out of the building, instead. For sure, I will make sure to alert customers. Can you imagine how dumb they are, they subject me to abuse and fraud and then throw me out of the building. Can you imagine how many loss of prospective customers that is going to cost them? Not too smart at all. And then they even lied about being a member of the [redacted], but they are not. The finance clerk yells at me and tells me I had bought a $40,000. Not on your life, I would have never purchase a car like that. The sticker is around $30,000, minus discounts. They are so fraudulent, that when I tried to speak to the director he pretended he was on the phone. Can you see how they have not credibility nor professionalism? Besides, I have been ripped off all around. The car was charging 14 miles at first, and now it only charges 8 miles, A TOTAL RIP OFF. I will be sure and print this email and send it to corporate. My next complaint will be the Attorney General, and then my attorney. I am trying to escalate my complaints so I can show that I gave them all the opportunities to right the wrongs they did to me. However, I have limited time due to my disabilities, but they have no heart, no conscience, no business sense, nor customer service skills. Since, when a business is focused on ripping people off, they are also ripping themselves off of God’s Graces; thus, without out God’s Wisdom, they are not too smart. There are complaints in [redacted]; [redacted]; Consumer Affairs; [redacted]; [redacted], to name a few. Why would I be wasting my time with false accusations? I have better things to do; since, I lost my entire career and dream come true at the time of the accident. How come I did not complaint about The 2008 [redacted] purchase at [redacted], where I will be returning for maintenance? Precisely, these is why GOD has been appearing for the last 30 years, desperately calling us, the lay people to help Him save the world, due to the corruption and disordered authority. Sincerely, in Jesus’ Trust, [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have contacted the third party repair facility and spoke to one of the representatives that was involved with trying to resolve the situation at hand. The representative reaffirmed that they were willing and able to repair the light/wire harness and that Mr. [redacted] declined.
The third party also stated that Mr. [redacted] started pointing out other issues with his vehicle that he had already stated to the management at Elmore Toyota we had nothing to do with. They mentioned that it appeared that someone could have bent the homemade bracket in an attempt to steal the light. Again, we were willing to repair the light as a goodwill gesture but that offer is now rescinded and respectfully request that Mr. [redacted] not return to our facility for any reason.
ID# [redacted] Our Service Director reached out to the guest after the last response and it is our understanding that we have done what we can to resolve the issue at hand. We consider the matter resolved and asked the guest to speak to the Service Director in the future with any concerns or questions he may have.
We would like the consumer to come in and speak to our Finance Director. He will be contacting her for an appointment to resolve her issues, possibly by acquiring a different vehicle she's happy with and making sure all documentation is reviewed and understood.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The problem has not been fixed. I have to take the car in again to be repaired. Again, I have already taken my car in to the dealership for repairs 3 times within one year for the same problem and I have to take it in again. I still have a complaint against the Elmore Toyota regarding how they sold me a lemon, over charged me, Jeanette in Finance did not show me what I was signing and added extra charges in that I never agreed to. ]
Regards,
[redacted]
For some reason Elmore Toyota's Revdex.com contact did not receive this complaint until the 2nd request.
Fortunately, Mr. Thias contacted our Sales Manager again and they were able to resolve this complaint.
We take all Revdex.com inquiries very seriously and apologize for the...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.El More Toyota is in denial. I had already answered their denial, but nothing changed. I did not know I had rebuttal again. In fact, there is no use rebuttal again. I will be filing complaints with the attorney general and other organizations. Thank you for your help. [redacted]CAR#: [redacted]CALBRE #: [redacted]H/F: [redacted]Cell: [redacted]
Regards,
[redacted]
...⇄ ID# [redacted] This letter is in response to a complaint referenced by ID [redacted]. According to the guest her 2013 Ford Focus has had multiple issues with the transmission. The guest brought her vehicle in on October 5, 2015 stating the vehicle would not go into reverse and that it would not accelerate over 10 mph. At that time Elmore Toyota provided a rental car, at no charge to the guest, and sent the vehicle to Ford to have it inspected. Being that we are a Toyota Dealer we do not have the ability or authorization to perform warranty work for another vehicle manufacturer. The Focus was sent to [redacted] where they verified the issue and replaced the ECU, rear main transmission seal, and the dual clutch assembly under warranty. It appears that the vehicle had a similar issue in January of 2016 and the guest took her vehicle to [redacted] Ford in Torrance and they again replaced the dual clutch assembly. In reference to the radio issue, we would recommend that the guest have the vehicle inspected by a Ford dealership since they would be able to minimize any time needed for repair or replacement seeing that they would have the ability to procure necessary parts directly from Ford. Elmore Toyota contacted both [redacted] and [redacted] [redacted] Ford Torrance and verified that the above stated repairs were performed, minus the radio since it has not been inspected. We were also informed that this is a common issue with this vehicle and that Ford is aware and has a longer warranty than normal on the dual clutch and control unit. [redacted] has informed Elmore Toyota that if the guest would like to take the vehicle in to them they would gladly inspect it. If the issue persists, and is verified, they can install another dual clutch if needed.
When Ms. [redacted] brought in her vehicle for service, we pulled up her information in National Service History and saw that her service plan had expired by mileage, although it was still within the time frame. Ms.[redacted] decided to proceed with a major service (60k). After getting the service...
Ms. [redacted] contacted Toyota to see if she still had a valid service available to be redeemed and says she was told that she did and that everything should have been covered. Ms. [redacted] contacted us shortly after stating that she had spoken to Toyota and she wanted a refund for the service paid. We assured her that we would call Toyota to confirm and if that was the case, we would give her a refund.
Elmore Toyota contacted Toyota and was told that although her plan had expired by mileage, she could still use the one remaining service that was available on her plan which was a minor service (5k) valued at $30.
Upon receiving this information, the Service Director called Ms.[redacted] and left a voice message stating the information we had gotten from Toyota. At that point the Service Director gave the name of the person we spoke to at Toyota and offered either a refund for the minor service portion of $30 or the option to use that at a later date. She never responded to the Service Directors message.
Unfortunately we could not obtain financing for the customer and/or the co-buyer. The customer contacted us to come get the car since she had no way of bringing it to us. The vehicle had thousands of dollars worth of damage.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The resolution by Elmore has only been resolved 50%. The $1000 promise to credit my Toyota Finicial Credit balance has been performed by the dealership. As part of my overall complaint of Elmore's business practice requiring me to cancel unwanted add on options has not yet been deposited in my account. I was promised a 10 day to 2 week processing time to complete the refund of my wheel and tire warranty program. Now 16 days later my account has not yet been credited the $795 add on fee for the wheel and tire warranty that I have canceled. My cancelation of this wheel and tire warranty was submitted the same day that the $1000 refund agreement was reached.If I had not filed this Revdex.com complaint about being overcharged for my vehicle I would have never known that Elmore informed True Car buyer service that the price they sold me the 2015 Prius C was in fact $1000 less than the actual price they sold me the car. So, as far as True Car was concerned they were under the impression that Elmore honored their promise of selling me the Prius C at a reasonable price, but in fact Elmore deceived True Car saying that I saved $1000 when in fact Elmore was taking my $1000 and pocketing that $1000. Thankfully I took the time and energy and filed my Revdex.com complaint. I got the $1000 Elmore had been keeping from me. Although I have now received the $1000 I would have NEVER received my $1000 had it not been for my persistence and the filing of this Revdex.com. Thanks for the help and making Elmore credit the money that should have been mine the day of the sale.Now I wait for my $795 refund of the cancellation of the tire and wheel warranty, and until I receive that credit, this case will still remain open. Am I happy with the resolution of my complaint? Well, I can live with it, but Elmore has made me aware that Elmore is in business solely to make a profit without any concern for honest truthful business practices.
Regards,
[redacted]
Mr. [redacted] contacted us after stating that he noticed that one of his aftermarket lights was, by his assumption, damaged by our car wash. He notified us of this one or two days after he picked up his vehicle.
While we could not verify that we damaged anything, we agreed to have the light repaired...
at a facility that specializes in aftermarket accessories. We referred Mr. [redacted] to the facility and alerted them that we would be covering the cost of the repair. Two days after speaking to the repair facility, they called us and stated that Mr. [redacted] came in but he did not want the light to be repaired, which they were more than willing and capable of doing, he wanted lighting replaced. The facility also noted that they spoke to him about the brackets and installation, and he told them that they were homemade by himself. The independent repair facility also noted that they told Mr. [redacted] that the wires looked cut, not like they were pulled loose by something. They stated that they reassured him that they could fix it but he refused the repair and told them he would file a complaint to the Revdex.com and the BAR. Seeing as we were not even sure that we were at fault for the damage and were fixing as a goodwill gesture, we rescinded our previous offer to repair and asked that he not return to our facility.
The customers APR is .9% I don’t know what the issue would be on that. We have a copy of the Vietnamese contract with all of the our paperwork, so it was in the deal, I’d be happy to send them another copy. (our system print out 2 copies of the contracts, one for our files and one for the customer) The 2 year Autocare maintenance is complimentary and given to all new car customers through Toyota, yes they have it.
The issue with Mr. [redacted] has been resolved. The price that was negotiated that day was $29,000 plus fees. On the contract it stated $31,850. Customer came in to our dealership spoke to our General Sales Manager [redacted] who cleared up the miscommunication. Elmore Toyota has made a check...
out for the difference of $2,850 to Toyota Financial. Everything has been cleared and the customer is happy.
ID# [redacted] Our Service Manager has spoken with the husband of the guest and apologized for any miscommunication during the transaction. The windshield chip repair performed was not intended to be anything nefarious, as most insurance companies prefer to pay for a chip to be repaired before...
it spreads into a crack and needs the whole windshield replaced. Although we performed the repair we assured the guest that we would not put the claim through since they did not feel comfortable with the transaction.
please call me at 714 894-3322
I called and after 10 minutes of automated questions I was disconnected.
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dear [redacted]: I did not see their insignificant and small message at the bottom until today. Thank you. Thank you for your reply. Their deal was a rip-off, big time. It was so profitable, that my almost $10,000 down payment was not applied to the price. They are lying just as they have lied about everything from the beginning. I still have the window sticker. I just Purchase my car last month for $21,000. This is what should have been leased after my down payment. In other words, I wasted my down payment. They ripped me off big time. I purchased a [redacted] from [redacted], but they did not rip me off. El More Toyota subjects senior citizens to financial abuse and fraud. And right after they sold my car the sales person and the finance manager quit. So they have no clue as to what went on. They even told me that they would read the contract to me, because since 4 years ago due to an auto accident it hurts my injured brain to use my eyes to read. Therefore, I was going to bring the contract home to use my reader to read it, but they insisted in reading it to me. The fact is that they did not read much to me. The fact is that the contract is very convoluted and they did not explain anything to me. They told me they were giving me a better deal than through the [redacted], that I would be paying the equivalent to 0.001%. What I paid for the car was the amount after paying $10,000 down and $5,100 in 17 monthly payments. I am now paying under 3% and the car is mine. They only threw me out of the building, instead. For sure, I will make sure to alert customers. Can you imagine how dumb they are, they subject me to abuse and fraud and then throw me out of the building. Can you imagine how many loss of prospective customers that is going to cost them? Not too smart at all. And then they even lied about being a member of the [redacted], but they are not. The finance clerk yells at me and tells me I had bought a $40,000. Not on your life, I would have never purchase a car like that. The sticker is around $30,000, minus discounts. They are so fraudulent, that when I tried to speak to the director he pretended he was on the phone. Can you see how they have not credibility nor professionalism? Besides, I have been ripped off all around. The car was charging 14 miles at first, and now it only charges 8 miles, A TOTAL RIP OFF. I will be sure and print this email and send it to corporate. My next complaint will be the Attorney General, and then my attorney. I am trying to escalate my complaints so I can show that I gave them all the opportunities to right the wrongs they did to me. However, I have limited time due to my disabilities, but they have no heart, no conscience, no business sense, nor customer service skills. Since, when a business is focused on ripping people off, they are also ripping themselves off of God’s Graces; thus, without out God’s Wisdom, they are not too smart. There are complaints in [redacted]; [redacted]; Consumer Affairs; [redacted]; [redacted], to name a few. Why would I be wasting my time with false accusations? I have better things to do; since, I lost my entire career and dream come true at the time of the accident. How come I did not complaint about The 2008 [redacted] purchase at [redacted], where I will be returning for maintenance? Precisely, these is why GOD has been appearing for the last 30 years, desperately calling us, the lay people to help Him save the world, due to the corruption and disordered authority. Sincerely, in Jesus’ Trust, [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have contacted the third party repair facility and spoke to one of the representatives that was involved with trying to resolve the situation at hand. The representative reaffirmed that they were willing and able to repair the light/wire harness and that Mr. [redacted] declined.
The third party also stated that Mr. [redacted] started pointing out other issues with his vehicle that he had already stated to the management at Elmore Toyota we had nothing to do with. They mentioned that it appeared that someone could have bent the homemade bracket in an attempt to steal the light. Again, we were willing to repair the light as a goodwill gesture but that offer is now rescinded and respectfully request that Mr. [redacted] not return to our facility for any reason.
ID# [redacted] Our Service Director reached out to the guest after the last response and it is our understanding that we have done what we can to resolve the issue at hand. We consider the matter resolved and asked the guest to speak to the Service Director in the future with any concerns or questions he may have.
There is no one by this name and no Rav4 purchased that match the information given, on the date given.
We would like the consumer to come in and speak to our Finance Director. He will be contacting her for an appointment to resolve her issues, possibly by acquiring a different vehicle she's happy with and making sure all documentation is reviewed and understood.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The problem has not been fixed. I have to take the car in again to be repaired. Again, I have already taken my car in to the dealership for repairs 3 times within one year for the same problem and I have to take it in again. I still have a complaint against the Elmore Toyota regarding how they sold me a lemon, over charged me, Jeanette in Finance did not show me what I was signing and added extra charges in that I never agreed to. ]
Regards,
[redacted]
For some reason Elmore Toyota's Revdex.com contact did not receive this complaint until the 2nd request.
Fortunately, Mr. Thias contacted our Sales Manager again and they were able to resolve this complaint.
We take all Revdex.com inquiries very seriously and apologize for the...
delay in our response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.El More Toyota is in denial. I had already answered their denial, but nothing changed. I did not know I had rebuttal again. In fact, there is no use rebuttal again. I will be filing complaints with the attorney general and other organizations. Thank you for your help. [redacted]CAR#: [redacted]CALBRE #: [redacted]H/F: [redacted]Cell: [redacted]
Regards,
[redacted]
...
...⇄ ID# [redacted] This letter is in response to a complaint referenced by ID [redacted]. According to the guest her 2013 Ford Focus has had multiple issues with the transmission. The guest brought her vehicle in on October 5, 2015 stating the vehicle would not go into reverse and that it would not accelerate over 10 mph. At that time Elmore Toyota provided a rental car, at no charge to the guest, and sent the vehicle to Ford to have it inspected. Being that we are a Toyota Dealer we do not have the ability or authorization to perform warranty work for another vehicle manufacturer. The Focus was sent to [redacted] where they verified the issue and replaced the ECU, rear main transmission seal, and the dual clutch assembly under warranty. It appears that the vehicle had a similar issue in January of 2016 and the guest took her vehicle to [redacted] Ford in Torrance and they again replaced the dual clutch assembly. In reference to the radio issue, we would recommend that the guest have the vehicle inspected by a Ford dealership since they would be able to minimize any time needed for repair or replacement seeing that they would have the ability to procure necessary parts directly from Ford. Elmore Toyota contacted both [redacted] and [redacted] [redacted] Ford Torrance and verified that the above stated repairs were performed, minus the radio since it has not been inspected. We were also informed that this is a common issue with this vehicle and that Ford is aware and has a longer warranty than normal on the dual clutch and control unit. [redacted] has informed Elmore Toyota that if the guest would like to take the vehicle in to them they would gladly inspect it. If the issue persists, and is verified, they can install another dual clutch if needed.
When Ms. [redacted] brought in her vehicle for service, we pulled up her information in National Service History and saw that her service plan had expired by mileage, although it was still within the time frame. Ms.[redacted] decided to proceed with a major service (60k). After getting the service...
Ms. [redacted] contacted Toyota to see if she still had a valid service available to be redeemed and says she was told that she did and that everything should have been covered. Ms. [redacted] contacted us shortly after stating that she had spoken to Toyota and she wanted a refund for the service paid. We assured her that we would call Toyota to confirm and if that was the case, we would give her a refund.
Elmore Toyota contacted Toyota and was told that although her plan had expired by mileage, she could still use the one remaining service that was available on her plan which was a minor service (5k) valued at $30.
Upon receiving this information, the Service Director called Ms.[redacted] and left a voice message stating the information we had gotten from Toyota. At that point the Service Director gave the name of the person we spoke to at Toyota and offered either a refund for the minor service portion of $30 or the option to use that at a later date. She never responded to the Service Directors message.
Unfortunately we could not obtain financing for the customer and/or the co-buyer. The customer contacted us to come get the car since she had no way of bringing it to us. The vehicle had thousands of dollars worth of damage.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The resolution by Elmore has only been resolved 50%. The $1000 promise to credit my Toyota Finicial Credit balance has been performed by the dealership. As part of my overall complaint of Elmore's business practice requiring me to cancel unwanted add on options has not yet been deposited in my account. I was promised a 10 day to 2 week processing time to complete the refund of my wheel and tire warranty program. Now 16 days later my account has not yet been credited the $795 add on fee for the wheel and tire warranty that I have canceled. My cancelation of this wheel and tire warranty was submitted the same day that the $1000 refund agreement was reached.If I had not filed this Revdex.com complaint about being overcharged for my vehicle I would have never known that Elmore informed True Car buyer service that the price they sold me the 2015 Prius C was in fact $1000 less than the actual price they sold me the car. So, as far as True Car was concerned they were under the impression that Elmore honored their promise of selling me the Prius C at a reasonable price, but in fact Elmore deceived True Car saying that I saved $1000 when in fact Elmore was taking my $1000 and pocketing that $1000. Thankfully I took the time and energy and filed my Revdex.com complaint. I got the $1000 Elmore had been keeping from me. Although I have now received the $1000 I would have NEVER received my $1000 had it not been for my persistence and the filing of this Revdex.com. Thanks for the help and making Elmore credit the money that should have been mine the day of the sale.Now I wait for my $795 refund of the cancellation of the tire and wheel warranty, and until I receive that credit, this case will still remain open. Am I happy with the resolution of my complaint? Well, I can live with it, but Elmore has made me aware that Elmore is in business solely to make a profit without any concern for honest truthful business practices.
Regards,
[redacted]