Washoe Golf Course

By way of background, the referenced loan is a [redacted] insured [redacted]) reverse mortgage.  Since the [redacted] reverse mortgage is FHA insured, the property must meet certain FHA requirements for maintenance.  Under this program a [redacted]...

reverse mortgage may close if the home does not meet FHA standards for maintenance if those standards can be met through repairs financed by the proceeds of the [redacted] reverse mortgage.
 
Pursuant to the enclosed Adjustable Rate [redacted] Repair Rider (“Repair Rider”) certain repairs were required for the detached garage to scrape and replace peeling paint on the garage frame door and soffit.  Under the terms of the [redacted] agreement $300.00 was set aside from other funds to be accessed for the completion of this repair by June 30, 2015.  As the garage was destroyed by fire, those repairs are no longer the issue.
 
On March 5, 2015 RMS received the enclosed Statement of Loss from [redacted] to advise of fire damage to the garage for a loss in the amount of $31,203.40.  RMS received checks in the amount of $25,872.00 and $665.29 for the repairs to the fire damage and a copy of the contract with [redacted] to complete the repair of the garage.  Based on this, RMS issued $13,268.65 from the insurance checks for the repair of the garage to begin.
 
RMS has disbursed funds to Ms. [redacted] based on withdrawal requests she has submitted; however, this stopped after June 30, 2015 because the required repairs were not yet completed.  Under the terms of the [redacted] reverse mortgage she was required to complete the repairs by June 30, 2015.  Since the garage has been damaged in a fire, the required repairs have not been completed.  The damage to the garage must be repaired.  Once this damage is repaired, and an inspection of the repairs has established that the garage has been repaired according to the Insurance Adjuster’s Report, RMS can then issue the remainder of the insurance claim funds and will also be able to disburse withdrawal requests from the Line of Credit. 
 
Once the repairs are completed, Ms. [redacted] must contact Loss Draft Administrator, Brittney P[redacted], at [redacted], extension [redacted] to schedule an inspection and to determine if any additional documentation is required to obtain the remaining insurance claim funds.  She may also direct any questions regarding the process she may have to Ms. P[redacted].

Dear Mr. [redacted]:
Reverse Mortgage Solutions, Inc. (RMS) received your Revdex.com correspondence on July 13, 2016, and provided it to me for research and response. Note that this loan is a Federal Housing Administration (FHA) insured Home Equity Conversion Mortgage (“HECM”) reverse...

mortgage governed by the U.S. Department of Housing and Urban Development (HUD). The balance on the loan becomes due and payable only if one (1) of the following situations below occurs:
• A borrower dies and the property is not the principal residence of at least one surviving borrower;
• All of a borrower’s title in the property is sold or otherwise transferred and no other borrower retains title to the property in fee simple or retains a life estate or certain leasehold interests;
• The property ceases to be the principal residence of the last surviving borrower;
• The last surviving borrower fails to occupy the property for longer than twelve consecutive months because of illness; or
• An obligation of the borrower under the security instrument is not performed, which includes:
o Failure to maintain the property
o Failure to maintain continuous hazard insurance on the property
o Failure to pay property taxes

This loan has been in default for property taxes from July 10, 2014. Below is a breakdown of disbursements/repayments for property taxes:
Transaction Description Disburse Date/Check Date Disburse Amount
Maricopa County Taxes 2013 from Line of Credit 07/11/2014 $77.13
Maricopa County Taxes 2013 07/11/2014 $936.05
Maricopa County Taxes 2014 First Half 03/10/2015 $2,274.84
Maricopa County Taxes 2015 First Half 03/25/2016 $1,119.06
Maricopa County Taxes 2015 Second Half 05/19/2016 $1,063.11
Partial Repayment Check [redacted] 06/29/2016 ($2,450.00)
Partial Repayment Check [redacted] 06/29/2016 ($2,268.00)
Partial Repayment Check [redacted] 06/30/2016 ($2,943.06)
Stop Payment Check [redacted] 07/19/2016 $2,268.00
Total $0.00
Below are the dates the Repayment Checks were received:
• Check [redacted] received on July 1, 2016
• Check [redacted] received on July 15, 2016
• Check [redacted] received on July 1, 2016
All of the above checks are enclosed for your review and were received after the foreclosure sale date of June 29, 2016. On October 9, 2015, RMS sent you a Thirty Day Demand Letter with instructions to pay the default amount owed.
As you are aware, the loan was sold to a third party at foreclosure sale on June 29, 2016. It appears as if the third party came into an agreement with you to rescind the sale if you paid out their expenses. RMS was informed by the third party to rescind the sale and we applied the three payments above. The third party has been contacting us about the funds you promised to pay but that is between both of you. As indicated above, check [redacted] was stop paid and there is a current default balance of $0.00.
Should you have questions, you may contact Willie [redacted] or another default representative on their team during regular business hours of 8:00 am to 8:00 pm Eastern Standard Time Monday through Friday at (866) 799-7724.
Sincerely,
Ray [redacted]. Executive Resolution Analyst
(866) 799-7724
Enclosures: Check [redacted]
Check [redacted]
Check [redacted]
Thirty Day Demand Letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,The reasons that I do not accept in total the response from RMS iare:As RMS note I do  respond to the annual occupancy as I had twice before the third notice was received.  In that notice they indicate (as they did in the second) which I answered anyway was to disregard the notice if the occupancy statement had been sent.  Since I was concerned I called RMS and was treated as collection agency's tend to do with a belligerent person who "wouldn't answer my question" unless I answered theirs first.  I did indicate who I was, why I was calling, and the loan I was calling about.  I would not answer other questions that were'nt pertinent to the matter at hand and they refused to help me. It wasn't until a supervisor I requested returned my call to let me know they didn't have the occupancy statement which I agreed to send immediately. Instead of waiting for the mail, they contacted my son which I asked them not to do any more.RMS indicated only in general that they were in certain circumstances they were required to notify that they were a collection agency but did not say whether this instance was one of those circumstances and under what FHA directive. I want to know that. There is no need to make anyone feel as though they were being threatened or made to feel "distressed".What if I hadn't followed up given their "Disregard if you returned the occupancy form".  As far as I was concerned I had.Their mentality is not as a service agency, but a collection agency.  I specifically asked about this when I signed the contract and was told that all I would get from them was a monthly statement.  Not notices of possible foreclosure that aren't warranted.  They need to change their way of doing business.[redacted]

Dear Ms. [redacted]:
Your inquiry was provided to me for research and response. It appears that your inquiry references solicitations for business. As of the date of your inquiry RMS is no longer in the business of new reverse mortgage loans. RMS is a servicer of existing reverse mortgages...

only. RMS does not make telephone calls to consumers that are not already customers.
If you were to have a loan serviced by RMS, then a do not call list would not prevent calls from RMS in line with current business we have together. Should you have questions, you may contact the RMS Customer Service Department at (866) 503-5559.
Sincerely,
Noel [redacted]
Compliance Resolution Supervisor

Dear Ms. [redacted]:
 
Reverse Mortgage Solutions, Inc. (RMS) received your Revdex.com correspondence on March 18, 2016, and provided it to me for research and response.  Note that this loan is a Federal Housing Administration (FHA) insured Home Equity Conversion Mortgage...

(“HECM”) reverse mortgage governed by the U.S. Department of Housing and Urban Development (HUD).  Under HECM terms the borrower is not required to make monthly payments.  The balance on the loan becomes due and payable only if one (1) of the following situations below occurs:
 
A borrower dies and the property is not the principal residence of at least one surviving borrower;
All of a borrower’s title in the property is sold or otherwise transferred and no other borrower retains title to the property in fee simple or retains a life estate or certain leasehold interests;
The property ceases to be the principal residence of the last surviving borrower;
The last surviving borrower fails to occupy the property for longer than twelve consecutive months because of illness; or
 
An obligation of the borrower under the security instrument is not performed, which includes:
Failure to maintain the property
Failure to maintain continuous hazard insurance on the property
Failure to pay property taxes
 
As stated above, you may stay in the property as long as all the above events are met.  As you are aware, this loan is in foreclosure for failure to maintain hazard insurance.  Below is the Repayment Plan agreed upon and broken:
 
·       On October 23, 2015, you agreed to twenty seven consecutive monthly payments of $60.89 to satisfy a default amount of $1,644.00, with the first payment due on
October 26, 2015.  RMS only received the October 2015 and November 2015 payments.  There was also a disbursement of $1,186.00 to lender placed hazard insurance for the periods of March 15, 2016-17.  Both of these events are considered as events to break the plan.  After a plan is broken, HUD will no longer allow for another plan and the total default amount is due.
 
Below is all disbursements and repayments for lender placed hazard insurance:
 
Transaction Description
Disburse/Check Date
Disburse Amount
Lender Placed Hazard Insurance for 03/15/2014-15
05/15/2014
$808.00
Lender Placed Hazard Insurance for 03/15/2015-16
03/19/2015
$836.00
Partial Repayment
10/23/2015
($60.89)
Partial Repayment
11/18/2015
($60.89)
Lender Placed Hazard Insurance for 03/15/2016-17
03/17/2016
$1,186.00
 
Total
$2,708.22
 
 
 
Once again, it is your responsibility to maintain hazard insurance.  Please contact RMS to set up payment arrangements to pay the total amount due of $2,708.22.  You have up to the estimated foreclosure sale date of February 28, 2017 to satisfy this default amount.
 
RMS Legal Counsel has reviewed your allegations that HECM for Purchase Mortgages are not allowed in New Jersey.  There are no statutes that do not allow for HECM for Purchase Mortgages.  Please provide copies of said statutes if you are disputing the above information.  If the HECM for Purchase Mortgage was not allowed, you would not have benefited from the purchase of a $200,000.00 property for $93,652.42.  Enclosed is a copy of your HUD-1 Settlement Statement for your review, which breaks down contract sales price, settlement charges, property taxes owed, and the principal amount of the loan.
 
RMS will continue with foreclosure proceedings as we have followed all HUD regulations and all requirements in your loan agreement.  RMS has provided you with all the information to make the necessary decision to proceed with a HECM for Purchase Mortgage and the qualifications to stay in the property.  Enclosed is the HECM Counseling Certificate that verifies you were provided with all options available to you besides a HECM reverse mortgage.
 
Should you have questions, you may contact Willie [redacted] or another default representative on their team during regular business hours of 8:00 am to 8:00 pm Eastern Standard Time Monday through Friday at (866) 799-7724.
 
Sincerely,
                                        ...⇄
 
Ray [redacted]
Sr. Execution Resolution Analyst
(866) 799-7724
 
Enclosures:     HUD-1 Settlement Statement
                        HECM Counseling Certificate

RMS received [redacted] check number [redacted] in the amount of $9,772.84 from [redacted] on May 21, 2015 and began processing.  On May 29, 2015 [redacted] was advised of the same and agreed to provide copies of the signed invoice from his contractor...

and the [redacted].  RMS then provided [redacted] with the enclosed Loss Draft Introduction Letter including a Contractor Affidavit and Conditional Waiver of Lien, Repair Completion Affidavit, and IRS Form W9.  Subsequently RMS issued a check for $4,886.00 on June 3, 2015 in order to begin the repairs on [redacted]'s home.
It appears that [redacted] was aware of the need for an inspection for the release of funds and that payment for the inspection would come from the amount paid by [redacted] since he chose to pay out of pocket for the completion of the repairs rather than request an additional draw.  In any event, this is made clear on page one of the Loss Draft Introduction Letter.  Now that the repairs are completed, RMS must inspect the repairs to confirm that they were completed according to the [redacted].  To that end an inspection was ordered on August 20, 2015.  If the inspection determines that all repairs are 100% complete, RMS will issue payment for the inspection and a check to [redacted] for the remainder of insurance claim funds received. 
Should you have questions, you may contact the RMS Loss Draft Administrator, [redacted], at [redacted], extension [redacted].

Dear Mrs. [redacted]:
Reverse Mortgage Solutions, Inc. (RMS) received your Revdex.com (Revdex.com) correspondence on August 22, 2016, and provided it to me for research and response. The Revdex.com is not authorized on this loan and is unable to negotiate or mediate on your behalf. All loan...

specific items should be directed to RMS. RMS was not a party of the closing nor did RMS have a representative at closing. This loan was service released form [redacted] f/k/a [redacted], on August 2, 2007.
We are unable to determine what you are requesting as the loan has an active status. As a way of background below is a breakdown of how funds were disbursed at closing:
• Principal amount of loan - $83,899.14
• Settlement charges – ($11,026.26)
• Settlement to Law Offices of [redacted] – ($49,673.14)
• City of Titusville – ($4,917.00)
• City of Titusville – ($381.80)
• Cash to borrowers – $17,900.94
RMS has no comment on any agreements you may have had with your son as the loan was originated by you and [redacted] only. There are also not three liens on the loan. Enclosed are copies of your Recorded Adjustable Home Equity Conversion Mortgage and Adjustable Rate Home Equity Conversion Second Mortgage.
Note that this loan is a Federal Housing Administration (FHA) insured Home Equity Conversion Mortgage (“HECM”) reverse mortgage governed by the U.S. Department of Housing and Urban Development (HUD). Under HECM terms you were not required to make monthly payments. The balance on the loan becomes due and payable only if one (1) of the following situations below occurs:
• A borrower dies and the property is not the principal residence of at least one surviving borrower;
• All of a borrower’s title in the property is sold or otherwise transferred and no other borrower retains title to the property in fee simple or retains a life estate or certain leasehold interests;
• The property ceases to be the principal residence of the last surviving borrower;
• The last surviving borrower fails to occupy the property for longer than twelve consecutive months because of illness; or
• An obligation of the borrower under the security instrument is not performed, which includes:
o Failure to maintain the property
o Failure to maintain continuous hazard insurance on the property
o Failure to pay property taxes
You had previously did not obtain hazard insurance and RMS had to purchase to protect the property. You paid all this funds back in the form of a Repayment Plan. Once again, the loan has an active status. As you continue to adhere to the above situations, you may remain in the property for your lifetime.
There also appears that there was confusion about the Certification of Occupancy which is required per HUD to verify occupancy yearly. Enclosed is copy of the Second Certification of Occupancy sent to you on August 2, 2016. WARNING: “Section 1001 of Title 18 of the United States Code makes it a criminal offense to make a willfully false statement or misrepresentation
to any department or agency of the United States Government as to any matter within its jurisdiction.” Failure to send in the Certification of Occupancy signed will cause the loan to be called due and payable.
Should you have other questions, you may contact RMS Customer Service Department during regular business hours of 8:00 am to 8:00 pm Eastern Standard Time Monday through Friday at (866) 503-5559.
Sincerely,
Ray [redacted]. Executive Resolution Analyst
(866) 503-5559
Enclosures: Recorded Adjustable Home Equity Conversion Mortgage
Adjustable Rate Home Equity Conversion Second Mortgage
Second Certification of Occupancy
HUD-1 Settlement Statement

Reverse Mortgage Solutions (“RMS”) is an originator and servicer of reverse mortgages.  We are not a collections agency, though we are legally obligated to identify ourselves as a debtor collector under certain circumstances.  Your loan is a home equity conversion mortgage (“HECM”) more...

often referred to as a reverse mortgage.  HECMs are backed by the Federal Housing Administration (“FHA”) and as a servicer, we’re required to follow FHA program guidelines. These guidelines (consistent with the terms of your loan documents) require you to provide us, among other things, proof of occupancy on an annual basis.  Continued occupancy is a requirement of the program.  Absent that proof, the loan is in default and RMS is required to call the loan due and payable and prospectively foreclose on the property.  The three letters you received were meant to inform you of these facts.  They were not an abusive tactic.  Rather they were a reasonable attempt to communicate to you the status of your account and warn you regarding the consequences of your inaction.  These warnings can sometimes be distressing, but are necessary to impart the seriousness of the situation. 
Review of this account reveals that you have provided us with the proof of occupancy we required for 2015. That being the case, the loan is classed as current.  Please note, the certificate of occupancy is dated November 23, 2015, more than three and a half months after we initially requested it (initial request dated July 30, 2015).  Review of your account also revealed you responded sooner to our requests in previous years.  September 26, 2013 for 2013 and October 6, 2014 for 2014.    RMS would recommend that you respond in a timely manner to future certificate of occupancy requests which will come every year beginning in August.  If you have questions, please contact the RMS Customer Service Department at 866-503-5559.

Dear Mr. [redacted]:
Reverse Mortgage Solutions, Inc. (“RMS”) received your correspondence, provided by the Revdex.com (“Revdex.com”) on September 29, 2015. After research and review I have the following response.
RMS acknowledges the approved extension provided to you on June 23, 2015....

Additionally we are aware that the extension date was set to end on October 8, 2015. Based on this information, RMS is investigating the foreclosure action. RMS will follow up with you in fifteen (15) business days with our findings. Should you have questions, please contact RMS foreclosure counsel, Wright, Finley & Zak, at (949) 477-1402.
Sincerely,
Yladrea [redacted]
Paralegal
(877) 775-5014

Dear Mr. [redacted]
Reverse Mortgage Solutions, Inc. (RMS) received your Revdex.com correspondence on August 22, 2016, and provided it to me for research and response.
You are not authorized on this loan. In order to receive loan specific information, you must obtain a signed...

written authorization from the borrower. Once we receive this information, we will be able to address your concerns.
Should you have questions, you may contact RMS Customer Service Department during regular business hours of 8:00 am to 8:00 pm Eastern Standard Time Monday through Friday at
(866) 503-5559.
Sincerely,

Ray [redacted]. Executive Resolution Analyst
(866) 503-5559

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,I was not made aware that I could make an additional draw as stated.  In fact I protested the need for an inspection at my expense from the very first contact with RMS.  I also protested their withholding half of the available funds.  I was told "that is our procedure" and therefore having no alternative available and needing to get the roof repaired I did in fact pay out of pocket for the repairs.  I did provide all of the requested forms as stated.  The inspection was completed on August 25th and the inspector assured me RMS would have a copy the next morning.  I still have not heard a word from them about releasing MY funds.  As far as contacting [redacted] goes I have in fact tried on several occasions to do so and have only once gotten through to her and none of the voice mails I have left her were ever returned.  This complaint will only be resolved to my satisfaction when my funds are released to me.

Dear Ms. [redacted]:
Reverse Mortgage Solutions, Inc. (RMS) received your Revdex.com correspondence on October 13, 2016, and provided it to me for research and response. Note that this loan is a Federal Housing Administration (FHA) insured Home Equity Conversion Mortgage (“HECM”)...

reverse mortgage governed by the U.S. Department of Housing and Urban Development (HUD). The balance on the loan becomes due and payable upon the death of [redacted] on May 20, 2016.

As requested, RMS sent you a copy of your Payoff Statement good through October 31, 2016 on October 18, 2016, to your email address. Enclosed is a copy of this Payoff Statement for your review. Also enclosed is a copy of the Condolence Letter sent to the Estate of Faye [redacted] on
June 2, 2016, with information to satisfy the loan. Below is the Creditor’s Rights:
If the Loan is not satisfied pursuant to one of the options set forth herein above under Options to Satisfy the Loan within thirty days from the date of this notice, we will begin the process of foreclosure of the Property.
HUD guidelines requires RMS to file first legal prior to the sixth month from the death date. In order to meet first legal, the loan is referred to foreclosure counsel three months prior to the six month deadline. As stated above, RMS may begin foreclosure proceedings after thirty days of notification of death.
Below is HUD 24 CFR 206.125 Acquisition Sale of the Property (d) Initiation of foreclosure:
(1) The mortgagee shall commence foreclosure of the mortgage within six months of giving notice to the mortgagor that the mortgage is due and payable, or six months from the date of the mortgagor's death if appli[redacted], or within such additional time as may be approved by the Secretary.
As of the date of this letter, first legal has not been filed so please contact us as to what your intentions are with the property. If you need more time to sell, you must put in a request for a possible ninety day extension prior to first legal being filed. Our default representative listed below, will inform you on the requirements for a possible extension.
Should you have other questions, you may contact Ana [redacted] or another default representative on their team during regular business hours of 8:00 am to 8:00 pm Eastern Standard Time Monday through Friday at (866) 799-7724.
Sincerely,
Ray [redacted] Executive Resolution Analyst
(866) 799-7724
Enclosures: Payoff Statement
Condolence Letter

Dear Ms. [redacted]:
Reverse Mortgage Solutions, Inc. (RMS) received your Revdex.com correspondence on August 22, 2016, and provided it to me for research and response.
As you are aware, your package was delivered to the RMS mailbox. After trying to identify the checks (as we receive...

hundreds of checks daily), the checks were forwarded to [redacted]. Any complaints about where the package was delivered or reimbursements should be addressed with the [redacted]). Any further complaints sent to RMS will be directed to [redacted].
Should you have other questions, you must contact the [redacted].
Sincerely,
Ray [redacted]. Executive Resolution Analyst
(866) 503-5559

Dear Mr. Woznick:
Reverse Mortgage Solutions, Inc. (RMS) received your Revdex.com correspondence on September 16, 2015, and provided it to me for research and response.
On September 14, 2015, RMS received a typed request to release all your funds in your line of credit along with a...

voided check.  On September 15, 2015, RMS received a signed Unscheduled Advance Request Form and Certification of Occupancy.  RMS was unable to move forward with the first request as it was typed and without a hand written signature.  The second request was processed on September 16, 2015, and the check was issued by mail since there were no references to send by ACH on September 17, 2015. 
If you would have requested an ACH set up on the second advance request, we would have processed it as your signature was provided.  RMS regrets any inconvenience received in the processing of your $8,739.14 advance.  Please submit a request in writing if you would still like to set up your banking account for ACH withdrawals.  At this time, there are no more funds in your Line of Credit for withdrawal.
Upon review of the notes on the loan, there were three calls on September 15, 2015.  The first call was disconnected before account could be verified, the second call referenced sending in the
Unscheduled Advance Request Form and Certification of Occupancy, and the third call was to confirm receipt of Unscheduled Advance Request Form and voided check.  RMS informed you
on the third call that the draw request was invalid due to name was typed and you were advised to resend a new Unscheduled Advance Request Form with an actual voided check.  On September 16, 2015, you requested to speak to a Supervisor and you were transferred to the voicemail of Caroline F[redacted].  On September 18, 2015, Caroline F[redacted] returned your call and left a voicemail on your cellphone. 
As of the date of this letter, you should have received the advance requested.  RMS regrets any confusion that you may have received in the processing of your advance.  Should you have further questions, you may contact RMS Customer Service Supervisor, Caroline F[redacted], at
(866) 503-5559, extension 8752.
Sincerely,
Ray G[redacted]
Executive Resolution Analyst
(866) 503-5559

Dear Mr. [redacted]:
Reverse Mortgage Solutions, Inc. (RMS) received your Revdex.com correspondence on October 28, 2016, and provided it to me for research and response. Note that this loan is a Federal Housing Administration (FHA) insured Home Equity Conversion Mortgage (“HECM”) reverse...

mortgage governed by the U.S. Department of Housing and Urban Development (HUD).
RMS received notification that Alexander [redacted] passed away on May 23, 2016. At that time, loan was called due and payable for death of the last surviving borrower. Enclosed is a copy of the Condolence Letter sent to the Estate of Alexander [redacted] with information to satisfy the loan. Below is the Creditor’s Rights:
If the Loan is not satisfied pursuant to one of the options set forth herein above under Options to Satisfy the Loan within thirty days from the date of this notice, we will begin the process of foreclosure of the Property.
HUD guidelines requires RMS to file first legal prior to the sixth month from the death date. In order to meet first legal, the loan is referred to foreclosure counsel three months prior to the six month deadline. First legal was filed on October 17, 2016. As stated above, RMS may begin
foreclosure proceedings after thirty days of notification of death. Below is HUD 24 CFR 206.125 Acquisition Sale of the Property (d) Initiation of foreclosure:
(1) The mortgagee shall commence foreclosure of the mortgage within six months of giving notice to the mortgagor that the mortgage is due and payable, or six months from the date of the mortgagor's death if appli[redacted], or within such additional time as may be approved by the Secretary.
Below are conversations/correspondence we had with you about the loan:
• On May 20, 2016, you indicated that you might be selling the house
• On May 27, 2016, you notified us of the death of Alexander [redacted] and we informed you of documents required such as Death Certificate, Will/Executorship documents, Letter of Intent.
• On June 22, 2016, advised that Executor documents, Letter of Intent, Death Certificate and payoff request was needed. Also advised that Listing Agreement was needed for first ninety day extension.
• On June 28, 2016, informed you that Executor documents, Letter of Intent, and Death Certificate were received. You informed that you did not have a Listing Agreement yet and also want authorization for your broker.
• On June 27, 2016, you informed us that Listing Agreement would be received by end of the month and a written request for an Appraisal is required.
• On August 11, 2016, RMS received a written request for a copy of an Appraisal. Appraisal was mailed to [redacted] address.
• On August 19, 2016, you contacted RMS on status of copy of Appraisal and your mailing address was updated.
• On August 30, 2016, you contacted RMS on status of copy of Appraisal.
• On September 7, 2016, returned mail was received with copy of Appraisal.
• On September 10, 2016, you received a copy of the Appraisal.
• On October 3, 2016, we advised you to send in Listing Agreement as time is of the essences. You stated that the property would be on the market by October 15, 2016.
• On October 3, 2016 – Received Listing Agreement at Customer Service Email address.
• On October 6, 2016 – Forwarded to Marketing Extensions, Foreclosure Sale Date Email addresses.
• On October 14, 2016, we advised you that Listing Agreement was received and was under review. Also advised that Payoff request should be in writing.
• On October 17, 2016, First Legal Filed.
• On October 18, 2016, Foreclosure Sale Date set for November 22, 2016.
• On October 21, 2016, we informed you that foreclosure had begun and the Listing Agreement was sent late.
• On October 27, 2016, RMS advised you that proof of funds was needed for a postponement prior to foreclosure sale date.
RMS did send a copy of the Appraisal to the address on file and it was returned as undeliverable. Your mailing address was not updated until after we initially sent the copy of the Appraisal.
As indicated in the timeline listed above, you were made fully aware of what was required for extensions. There is no automatic six month extension as indicated by the HUD guidelines provided and a ninety day marketing extension has to be approved by HUD. RMS received the Listing Agreement eleven days prior to First Legal being filed. This was not enough time to process and request approval from HUD for a marketing extension.
RMS has stopped foreclosure proceedings and have extended the foreclosure sale date to
January 4, 2017. You have up to that date to sell the property. It is imperative that you stay in constant communication with RMS as to the status of the sale of the property. If you require a Payoff Statement, please request in writing.
Should you have questions, you may contact Ana [redacted] or another default representative on their team during regular business hours of 8:00 am to 8:00 pm Eastern Standard Time Monday through Friday at (866) 799-7724.
Sincerely,

Ray [redacted]. Executive Resolution Analyst
(866) 799-7724