Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was told that the containers would be picked up on Friday, February 26th They will be outside for pick up on that day.Thank you for your able assistance in correcting this problem Wonderful service from the Revdex.com Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Why should I accept? This problem started before June when your company tried to charge me for bins that I had requested be picked up back in April, knowing full well the new occupants were told to keep them because they choose to do service with your company It's been around weeks and I have not seen a check Personally I think your trying to blow smoke up my as, go look at what people are saying about waste management After last response I emailed the corporate office and local news troubleshooter to get the word out SHAMEFUL AND SADo Sincerely, [redacted]
[redacted] ***, I understand why you are concerned and feel like you were lied to I want to assure you this is not how Waste Connections practices business I have made sure the account is not set up and won't be set up, I have also ensured that no fees will be assessed.We have reached out to our door to door sales and let them know that the way they are doing business in not in line with our cultureI truly apologize and hope that if you ever need waste removal service in the future that you call us directly at [redacted] and let us prove to you that we are far superior than most
I sent this complaint to [redacted] who is the sales rep for this account See the email below[redacted] Below you will find an email I sent to the Customer outlining our handling of this issue In addition, I reviewed the daily log for this account and could find no entries indicating the issues with service the Customer said they were having I am at your convenience to do my part in responding to the Revdex.com complaint My opinion is that the Customer’s claim has no merit based on facts presented here and the lack of any verification of the Customer’s claims in their complaint*** [redacted] Hey guys, I received this Revdex.com complaint Please review and let me know how to respond I need to let Revdex.com knowThank you for choosing Waste Connections, [redacted] [redacted] *** [redacted] [redacted] Ms***, Given the opportunity, it is always my goal to work with our Customers to come up with ways to assist them if they are having issues with our service or with their contract Per your call to our Customer Service of March 8, you instructed us to cancel your contract as you had found a cheaper service (see phone record of our Customer Service below) We responded on the same day by advising you that it would not be possible to cancel your contract as you are still under contract with Waste Connections until February, (see attached email) In our response we also requested that you call me if you have any further concerns I’m sure that if I had been given the chance we could have come up with something that we could both agree toWithout reaching out to me to discuss the matter further, you chose to file a complaint with the Revdex.com and instructed us to terminate your contract on February 28, per a certified letter you would be sending us If you feel there is a way to salvage our relationship, I would ask that you call me at your convenience and we can discuss a new contract that fits your business needs as you see them today Of note is that since March of we have had an exemplary relationship as our records indicate that you have faithfully paid your bills on time and we have faithfully provided the service you paid forIf you do not wish to pursue this any further, upon receipt of your certified letter of cancellation as you indicate below, we will place in the system that you have given the proper notification to cancel your contract as of February 28, [redacted] ***Territory Manager – Waste Connections [redacted] [redacted] That’s one way to make dissatisfied customers stay with your company Not to worry I will file a complaint with the Revdex.com We never received notice of a rate increase ever Yet your rates increased I believe that is also in the contract You broke your own contractThis is my email notification to cancel our contract and service on 2/28/ I will send a certified letter tomorrow 3/9/ This will satisfy the days [redacted] [redacted] [redacted] [redacted] [redacted] Good afternoon, I have received notice that your company would like to end service as of 3/15/17, the account just renewed for months on 3/1/Please read over terms we must have a day notice via certified mail prior to the renewal date for cancellationIf you have any questions feel free to contact [redacted] he is the territory manager and will be able to assist you further [redacted] [redacted] [redacted] [redacted] *** Customer wants to cancel service, they want the last day to be march They found a cheaper company they are switching to
***, If we originally would have charged your account $plus fuel and admin your quarterly bill would have been $ The account would have also received a price increase annually I am willing to apply a credit of $to the account to cover the difference
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your time and help Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ From: [redacted] Sent: Wednesday, October 28, 10:AM To: ' [redacted] @gmail.com' Subject: Waste Connections [redacted] , I have received your Revdex.com complaintI do apologize about the confusion It looks like the account was charged for non return of our trash cansI have done some research and found that the new owner of the home is using your trash cansI have requested a credit on the account of $165.00, this is the amount that was charged for non returnThis will post to the account by Wednesday of next weekI will then submit a check request to you for that amountPlease allow to weeks for the check If you have any questions please let me know Thank you for choosing Waste Connections, [redacted] Accounts Specialist [redacted] XXXXX Waste Connections, IncXXX-XXX-XXXX
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Mr [redacted] , I apologize that you feel misled about the "contract." I do show that the account has been created but we are not scheduled to start the service until April I will happily cancel the account and make sure to not charge any fees We pride ourselves in being a local business and want to remain competitive If at any time you are interested in service, please give us a call and we will be more than happy to discuss our prices and services provided with you Best,Waste Connections of Colorado
Complaint: [redacted] I am rejecting this response because: there is nothing in the current proposed contract (their contract #6509) that says my account is a commercial account The word "commercial" does not appear in our contract It would be helpful in the interests of solving our differences and moving forward in an amicable fashion, if Waste Connections will discontinue to parse words that do not have any practical effect on our contract Residential customers, especially in rural locations frequently have dumpsters It doesn't make them "commercial" customers We now have a written basis to begin a new relationship as of this morning The company has promised me a new, more cooperative relationship I think we all need to move forward.If this is the way a new cooperation is demonstrated, before a new contract is even signed, I still may wish to discontinue our business relationship This is not helpful Sincerely, [redacted]
[redacted] should not have been charged the fees The new owner of the home is now using our service and is using all the equipment left behind by [redacted] I have submitted a refund to the customer for $that will be mailed out He should receive this in 4-weeks I have requested that this be expedited
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was told that the containers would be picked up on Friday, February 26th They will be outside for pick up on that day.Thank you for your able assistance in correcting this problem Wonderful service from the Revdex.com Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Why should I accept? This problem started before June when your company tried to charge me for bins that I had requested be picked up back in April, knowing full well the new occupants were told to keep them because they choose to do service with your company It's been around weeks and I have not seen a check Personally I think your trying to blow smoke up my a
s, go look at what people are saying about waste management After last response I emailed the corporate office and local news troubleshooter to get the word out SHAMEFUL AND SADo Sincerely, [redacted]
[redacted] ***, I understand why you are concerned and feel like you were lied to I want to assure you this is not how Waste Connections practices business I have made sure the account is not set up and won't be set up, I have also ensured that no fees will be assessed.We have reached out to our door to door sales and let them know that the way they are doing business in not in line with our cultureI truly apologize and hope that if you ever need waste removal service in the future that you call us directly at [redacted] and let us prove to you that we are far superior than most
I sent this complaint to [redacted] who is the sales rep for this account See the email below[redacted] Below you will find an email I sent to the Customer outlining our handling of this issue In addition, I reviewed the daily log for this account and could find no entries indicating the issues with service the Customer said they were having I am at your convenience to do my part in responding to the Revdex.com complaint My opinion is that the Customer’s claim has no merit based on facts presented here and the lack of any verification of the Customer’s claims in their complaint*** [redacted] Hey guys, I received this Revdex.com complaint Please review and let me know how to respond I need to let Revdex.com knowThank you for choosing Waste Connections, [redacted] [redacted] *** [redacted] [redacted] Ms***, Given the opportunity, it is always my goal to work with our Customers to come up with ways to assist them if they are having issues with our service or with their contract Per your call to our Customer Service of March 8, you instructed us to cancel your contract as you had found a cheaper service (see phone record of our Customer Service below) We responded on the same day by advising you that it would not be possible to cancel your contract as you are still under contract with Waste Connections until February, (see attached email) In our response we also requested that you call me if you have any further concerns I’m sure that if I had been given the chance we could have come up with something that we could both agree toWithout reaching out to me to discuss the matter further, you chose to file a complaint with the Revdex.com and instructed us to terminate your contract on February 28, per a certified letter you would be sending us If you feel there is a way to salvage our relationship, I would ask that you call me at your convenience and we can discuss a new contract that fits your business needs as you see them today Of note is that since March of we have had an exemplary relationship as our records indicate that you have faithfully paid your bills on time and we have faithfully provided the service you paid forIf you do not wish to pursue this any further, upon receipt of your certified letter of cancellation as you indicate below, we will place in the system that you have given the proper notification to cancel your contract as of February 28, [redacted] ***Territory Manager – Waste Connections [redacted] [redacted] That’s one way to make dissatisfied customers stay with your company Not to worry I will file a complaint with the Revdex.com We never received notice of a rate increase ever Yet your rates increased I believe that is also in the contract You broke your own contractThis is my email notification to cancel our contract and service on 2/28/ I will send a certified letter tomorrow 3/9/ This will satisfy the days [redacted] [redacted] [redacted] [redacted] [redacted] Good afternoon, I have received notice that your company would like to end service as of 3/15/17, the account just renewed for months on 3/1/Please read over terms we must have a day notice via certified mail prior to the renewal date for cancellationIf you have any questions feel free to contact [redacted] he is the territory manager and will be able to assist you further [redacted] [redacted] [redacted] [redacted] *** Customer wants to cancel service, they want the last day to be march They found a cheaper company they are switching to
***, If we originally would have charged your account $plus fuel and admin your quarterly bill would have been $ The account would have also received a price increase annually I am willing to apply a credit of $to the account to cover the difference
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your time and help Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ From: [redacted] Sent: Wednesday, October 28, 10:AM To: ' [redacted] @gmail.com' Subject: Waste Connections [redacted] , I have received your Revdex.com complaintI do apologize about the confusion It looks like the account was charged for non return of our trash cansI have done some research and found that the new owner of the home is using your trash cansI have requested a credit on the account of $165.00, this is the amount that was charged for non returnThis will post to the account by Wednesday of next weekI will then submit a check request to you for that amountPlease allow to weeks for the check If you have any questions please let me know Thank you for choosing Waste Connections, [redacted] Accounts Specialist [redacted] XXXXX Waste Connections, IncXXX-XXX-XXXX
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Mr [redacted] , I apologize that you feel misled about the "contract." I do show that the account has been created but we are not scheduled to start the service until April I will happily cancel the account and make sure to not charge any fees We pride ourselves in being a local business and want to remain competitive If at any time you are interested in service, please give us a call and we will be more than happy to discuss our prices and services provided with you Best,Waste Connections of Colorado
Complaint: [redacted] I am rejecting this response because: there is nothing in the current proposed contract (their contract #6509) that says my account is a commercial account The word "commercial" does not appear in our contract It would be helpful in the interests of solving our differences and moving forward in an amicable fashion, if Waste Connections will discontinue to parse words that do not have any practical effect on our contract Residential customers, especially in rural locations frequently have dumpsters It doesn't make them "commercial" customers We now have a written basis to begin a new relationship as of this morning The company has promised me a new, more cooperative relationship I think we all need to move forward.If this is the way a new cooperation is demonstrated, before a new contract is even signed, I still may wish to discontinue our business relationship This is not helpful Sincerely, [redacted]
[redacted] should not have been charged the fees The new owner of the home is now using our service and is using all the equipment left behind by [redacted] I have submitted a refund to the customer for $that will be mailed out He should receive this in 4-weeks I have requested that this be expedited
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***