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Watch Gnome Reviews (23)

• Sep 15, 2020

Let me be hopeful. Order #11155
I regret not reading the reviews online before sending my watch. Not receiving the confirmation from them after my tracking showed delivery date on sept.8 made me really worried. They should at least improve their customer service because these watches that they handle have a lot of emotional values to them.
I think most people see the company on the top of a web search assume that it's trustworthy. But Google map showing them "permanently closed" while their website is still up and running is not reassuring. I just hope I can recover the watch in the end, no matter how long I have to wait, or what else I need to do. In the meantime I try to be hopeful.

• Sep 05, 2020

Ripped off
On 7/5/2020 ordered padded shipping box. Finally received. On 7/18/2020 mailed watch. Received email telling me Order # w/tracking number was mailed 8/10/2020. On 8/25/2020 contacted Local Post Office and they show package never mailed contact sender. Today I sent my 5 email asking them where’s my watch? Do not use this company they are liars and thieves.
Ripped off
Ripped off

• Aug 31, 2020

Never received my watch, Order #11082
I ordered a Watch Battery Replacement By Mail for $34 on 7/22/20 on On 7/31/20 I received an email saying the watch had been delivered to my house. However, the watch never came! Upon looking into the "delivery" issue, I came across all of these reviews reporting the same experience. I am very sad as it was a beautiful Skagen watch with a lot of sentimental value. This scam-operation needs to stop so this doesn't happen to more people!

What a Scam
I am certainly glad I didn't send them an expensive time piece. Just like everyone else here, the watch is gone and I've been unable to reach them. They even went as far as to print a shipping label so I'd be notified it was coming. That was two weeks ago, and it took a month just for that. Beware of these people. Service sounds good but it is definitely a scam. I have disputed the charge with my bank and received a credit, but I'm still out a $120 watch.

• Aug 04, 2020

Missing watches; no response; black hole; Order #11033
Same sad story as others writing below - battery replacement for 2 watches (Filson/Shinola) ordered from Watch Gnome on June 28. Acknowledgement from company July 5 that box to ship watches had been sent to me. I sent the watches in the return box on July 14; Watch Gnome received it via USPS Priority (Tracking #9505511422220196683562) on July 17. Made 2 email inquiries on July 22, July 28 about status and no response. If they can't replace the batteries, at least please send the watches back to me - I will pay postage!

• Jul 25, 2020

Missing watch order #11031
I feel sick about this. Similar to the others. On 6/27, I ordered and paid for a watch battery replacement by mail with box. On 7/5 I received an email stating the box was shipped on 7/6. On 7/9 I received the box and return label, and mailed it back that same day. I have emailed multiple times, and no response. I am very concerned. This is a Michelle watch, which I purchased for $2000. According to their website: Watch Gnome knows that watches can be expensive and very important personal items, so we will take great care of them. We will provide you with USPS tracking in all directions of the shipping we provide. You will get emails with tracking numbers so you can follow t through its entire journey. We will also email yo when we receive your watch and change the battery. You'll know exactly where it is, every step of the way! They promise 3-5 day turn around time from the day they receive it. I have not received any communication from them since 7/9. It is now been almost one month since I sent them the watch, and no respond correspondence. Please help. My name is Molly and my email is: [email protected]

• Jul 24, 2020

Is this the only way to make it work?
I am guessing that they only arrive people who complain about them here. Two watches sent, no watches, no email response, nothing. Are they sending them to the North Pole for service? Order: 10794

• Jul 22, 2020

Missing Michael Kors Watch
Been about 5-6 weeks and haven't heard anything about my watch. My order number was 10931. I sent an email and nothing. Hope you guys can help. My email is [email protected]

• Jul 15, 2020

Possible Lost Watch, Zero Customer Service / Response
Like others who have posted, I used Watch Gnome's battery replacement service to have a new battery installed in my Shinola timepiece. OK - not the most expensive watch on the planet, but it's worth a fair amount - enough to make me concerned now that it appears to be lost. I placed the order on May 17th, and received the shipping box on June 4th - not exactly speedy. But ... the real problem is that it's been more than a month since I sent the watch to them, and I'm drifting in space ... no indication of receipt, no e-mails ... nothing. I've written them three times asking for an update. No answer - and THAT is what is really getting me irate! If you have the watch, what's the status?! If you don't, what do you intend to do about it?! Leaving me in limbo leaves me without options. What am I supposed to do? Just throw up my hands and go "oh well"?!

I've actually used them before (for that watch), and everything was fine. I don't know what happened to them, but I wouldn't send them a watch worth more than $50.

• Jul 13, 2020

No receipt of watch after two months.
Same as others. I sent my watch in early May. No confirmation of receipt, no response to inquiries from myself or BBB. Their Google listing now shows them as out of business. If others are in this situation, you may consider filing a complaint with the State of Colorado dept of consumer fraud at

• Jun 26, 2020

Not received watches back after a month
I sent in two watches in last month. I e-mailed them twice
to inquire as to the status. I can not get them to respond.

• Jan 01, 2020 I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Complaint ID: [redacted] Was settled This past Saturday October 22nd 2016I received my watch back & with a working battery.I can’t thank you enough for the quick response you provided.I am extremely grateful, Sincerely, [redacted] ***

• Nov 13, 2019

The service she ordered from us on 10/for $has been completed, her watch is being shipped back to her and we have emailed her confirmation & tracking

• Nov 07, 2019

We have completed a refund as the customer requestedScreenshot belowIs that enough info for you to mark as resolved?

No response to emails, no watch, no nothing! I hate to call them a rip off but after two attempts to contact them with no answers, and my watch is no where to be found what else can one say?
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** **
We received the watch over the weekend after a month of no contact from Watch Gnome No explanation of why there was a delay was with the box. The watch was fixed and running, we are happy to have it backPlease disregard our complaint. Thank you for
your help, *** ***

Hello, we have been in contact with *** via Email & Facebook during the past weekUnfortunately it does look like his watch was lost during the transfer process. We sincerely regret this and we do everything possible to minimize this chance but on rare occasions it happensWith that being said, we do want to ensure our customers are cared for - so we have organized with *** to replace his watch with a brand new version of the watch he shipped usIt is currently in the mail to him via USPS ***He should be receiving his brand new replacement in 1-days.Thank you for your assistance in helping this customerPlease let us know if you need anything else, * ***

Greetings and thank you for reaching out to get this resolved.We are looking into this potential missing watch on our end but think we may not have the best form of communication with the customer and would appreciate the help in clearing it up?We emailed *** on 12/with some additional
information and questions but have yet to hear backWe attached the email hereIs there a better email address to use?

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Address: 1255 N Ogden St Apt 102, Denver, Colorado, United States, 80218-1937


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