Watch Gnome

I am guessing that they only arrive people who complain about them here. Two watches sent, no watches, no email response, nothing. Are they sending them to the North Pole for service? Order: 10794

Been about 5-6 weeks and haven't heard anything about my watch. My order number was 10931. I sent an email and nothing. Hope you guys can help. My email is [email protected]

Like others who have posted, I used Watch Gnome's battery replacement service to have a new battery installed in my Shinola timepiece. OK - not the most expensive watch on the planet, but it's worth a fair amount - enough to make me concerned now that it appears to be lost. I placed the order on May 17th, and received the shipping box on June 4th - not exactly speedy. But ... the real problem is that it's been more than a month since I sent the watch to them, and I'm drifting in space ... no indication of receipt, no e-mails ... nothing. I've written them three times asking for an update. No answer - and THAT is what is really getting me irate! If you have the watch, what's the status?! If you don't, what do you intend to do about it?! Leaving me in limbo leaves me without options. What am I supposed to do? Just throw up my hands and go "oh well"?!

I've actually used them before (for that watch), and everything was fine. I don't know what happened to them, but I wouldn't send them a watch worth more than $50.

Same as others. I sent my watch in early May. No confirmation of receipt, no response to inquiries from myself or BBB. Their Google listing now shows them as out of business. If others are in this situation, you may consider filing a complaint with the State of Colorado dept of consumer fraud at https://coag.gov/file-complaint/.

I sent in two watches in last month. I e-mailed them twice
to inquire as to the status. I can not get them to respond.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Complaint ID: [redacted] Was settled This past Saturday October 22nd 2016I received my watch back & with a working battery.I can’t thank you enough for the quick response you provided.I am extremely grateful, Sincerely, [redacted] ***

The service she ordered from us on 10/for $has been completed, her watch is being shipped back to her and we have emailed her confirmation & tracking

We have completed a refund as the customer requestedScreenshot belowIs that enough info for you to mark as resolved?

No response to emails, no watch, no nothing! I hate to call them a rip off but after two attempts to contact them with no answers, and my watch is no where to be found what else can one say?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Revdex.com:
We received the watch over the weekend after a month of no contact from Watch Gnome No explanation of why there was a delay was with the box. The watch was fixed and running, we are happy to have it backPlease disregard our complaint. Thank you for
your help, *** ***

Hello, we have been in contact with *** via Email & Facebook during the past weekUnfortunately it does look like his watch was lost during the transfer process. We sincerely regret this and we do everything possible to minimize this chance but on rare occasions it happensWith that being said, we do want to ensure our customers are cared for - so we have organized with *** to replace his watch with a brand new version of the watch he shipped usIt is currently in the mail to him via USPS ***He should be receiving his brand new replacement in 1-days.Thank you for your assistance in helping this customerPlease let us know if you need anything else, * ***

Greetings and thank you for reaching out to get this resolved.We are looking into this potential missing watch on our end but think we may not have the best form of communication with the customer and would appreciate the help in clearing it up?We emailed *** on 12/with some additional
information and questions but have yet to hear backWe attached the email hereIs there a better email address to use?

The service she ordered from us on 10/10 for $15 has been completed, her watch is being shipped back to her and we have emailed her confirmation & tracking.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me.
Complaint ID:     [redacted] Was settled This past Saturday October 22nd 2016I received my watch back & with a working battery.I can’t thank you enough for the quick response you provided.I am extremely grateful,
Sincerely,
[redacted]

We have completed a refund as the customer requested. Screenshot below. Is that enough info for you to mark as resolved?