Waterfront Crossing

Saturday I received an overnight package with my checkThe check is dated 6/17, but the stub is dated 4/

Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ We certainly understand the clients concerns and have worked directly with client to correct the situation and believe this was to their satisfaction Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: It's interesting that Waterfront says I don't owe any rent once I got the Revdex.com involved I've insisted on this since the beginning and this all could have been resolved a long time ago The reason Waterfront claims the $was "late" was because after I received the accounts summary it took several weeks to reach the right person at Waterfront to discuss it They should have taken that into account I also sent them an email letting them know how I arrived at that amount and they made no effort in discussing it further with me so I thought they had accepted it until I was contacted by the collection agency Sincerely, [redacted]

We have spoke to this resident about this minor water leak and have responded in a timely fashion to extract any visible waterOur maintenance Supervisor has spoke to this resident to keep him fully informed of what will continue to take place to resolve this issueCurrently we have vendors on property trying to locate the area that is causing this problemThe blinds are operable but the wand to turn the blinds open and closed is sticking making it difficult to fully turnWe will continue to follow up with this problem to resolve itThe heat was addressed the day the resident moved in and no longer is a problemAny further problems in the apartment we will continue to take care of in a timely manor to satisfy the resident Sincerely, [redacted] Assistant Manager Waterfront Crossing Apartments [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/11/18) */ Waterfront Crossing is currently working with a plumber regarding the toilet issue in Mr. [redacted] 's apartment. He is a valued resident and we are attempting to correct his situation.

We have already settled this with Rahkee and we have released her from the lease agreement

Initial Business Response / [redacted] (1000, 10, 2015/09/10) */ I fully reviewed Mr. ***'s account with Waterfront Crossing. Per his signed lease agreement rent is due on the first of the month, late on the second of the month and a $50.00 late fee is assessed on the 3rd of the month. Mr. ***'s rent was... paid late June 2014 and late fees were assessed. Rent was also late November 2014, December 2014, June 2015, and August 2015 with the proper late fees being assessed. His rent was also late July 2015. The late fee was not waived by any staff member. It was simply an oversight that the fee was missed on this account for this month. Accidentally missing 1 late fee out of 6 late payments does not in any way override the lease or void future late fee charges.

There is no rent due. What is due is for damages and utilities. I have attached the Final Account Statement with notes to show the breakdown. After days an account is written off in the system. So when the check for $was paid it was past the days and gets posted in a miscaccount. Also after days the account is suppose to go to the collection agency and then they have days to pay it before it hits their credit. This account was not sent over until 12/7/due to the transition in staff. *** was told though several times about the amount due and no payments have been made except for the $36.05.
***We manually adjusted the account $(rent) for the computer not crediting back for the carport and the $check that was received in September (over the day period).
Final Utilities= $(see attached invoice)
Carpet Charges= $(see attached letter from *** ***)
Cleaning fee for bedroom (see attached page of lease)
Minus the deposit paid of $
Total due is $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/06) */
Contact Name and Title: Property Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@villagegreen.com
Our lease does require a 60-day written notice to vacate but letters are sent out in advance reminding residents of their
approaching renewal dateThe initial letter is sent out days in advanceA second letter is sent out days in advance, and a final letter is sent out days in advanceAll letters remind residents to contact the office to discussCopies of each letter sent are kept in the resident file and can be provided upon requestIn addition, the policy stating a day written notice is required is not in fine printThe policy is clearly stated on page 1, paragraph 3, prior to reviewing the rental amount for the lease term

To Whom It May Concern, *** ***'s lease contract (for *** *** *** *** *- we do not have a *** *** *** ***) ended on April 20th, 2016. She turned in keys on April 19th,
2016. We moved her out of our system on her scheduled move out date of April 20th, 2016. I first spoke with Ms *** when she called the office and told me she did not receive her refund check. I let Ms*** know that from the on-site level; everything was done and done correctly. It was now up to Corporate to cut a check and issue the refund via U.S.P.S. I pulled a report that lets me know what checks have been issued, when they were cut and for what amount. The report told me that a check was cut for $on 5/17/16. When she didn't receive it, she called again and I contacted my accounts payable representative to ensure that there has been a check issued; my representative then emailed me a copy of the check and I let Ms*** know it was being sent to *** *** *** *** * Saint Louis, MO 63146. That is when Ms *** let me know that the address was incorrect and it needed to be sent to *** *** *** *** * Saint Louis, MO 63146. Once she told me this, I again contacted our accounts payable representative and asked her to put a stop on the previous check and issue a new one to the correct address and overnight it. This was done and Ms *** received her check the next day on 6/18/16. The reason it was sent to *** *** *** *** * Saint Louis, MO is because that was the forwarding address written by Ms *** on the move out checklist form when she turned in keys on April 19, 2016. Thank you, *** ***Assistant Property Manager

Mr*** had some work order requests, which have been completedAs of today, I show one in the system that is not completed for weather stripping around the front door. I called *** and we have set up an appointment for maintenance to come to his apartment today, January
18th to go through items in his apartment that are not completed and have them repaired

Tell us
*** *** moved out on 7/8/17. The amount she was billed for carpet damages, cleaning charges and final water/sewer charges was $458.05. She did have a pet deposit and security deposit on hand of $leaving her a balance of $158.05. We sent a copy of the final
statement to her new address in GeorgiaOn September 1st we did receive a check for $that we put towards her balance but after several times of communicating this balance we finally had to send it over to our collection agency on December 7, We have explained the amount due to her and our collection agency has too. I received notification on February 21st from the collection agency confirming the amount due and responded that the balance due is $
Unfortunately the Final Account Statements do get confusing when it shows rent, but if you minus what is on hand it equals out. There was also a discrepancy of the $check payment but with her proof of payment that was adjusted to her amount due and was told to her by the collection agency on February 21st
Our Assistant Manager at the time spoke to her on August 16, August and also emailed her the ledger on August 21st explaining the charges that where due
Carpet Cleaning of $(pet damage)
Apartment Cleaning of $
W/S 7/1-7/of $
W/S 6/1-6/of $
Final billing fee of $
Total of $- $deposit= $158.05- $payment made in September= $balance due

As of September 1st Waterfront Crossing was bought by another companyDue to the large amount of work orders that were pending and the ones that are coming in daily, work orders are not getting completed as usualEmergencies are also completed first before a non-emergency work orderMaintenance
did complete the work order today for *** *** The reason for the small balance on the account was due to a renewal not effect in the system and once that went into effect the account is now at a zero balance

Saturday I received an overnight package with my check. The check is dated 6/17, but the stub is dated 4/25.

We have spoke to this resident about this minor water leak and have responded in a timely fashion to extract any visible water. Our maintenance Supervisor has spoke to this resident to keep him fully informed of what will continue to take place to resolve this issue. Currently we...

have vendors on property trying to locate the area that is causing this problem. The blinds are operable but the wand to turn the blinds open and closed is sticking making it difficult to fully turn. We will continue to follow up with this problem to resolve it. The heat was addressed the day the resident moved in and no longer is a problem. Any further problems in the apartment we will continue to take care of in a timely manor to satisfy the resident.
 
Sincerely,
[redacted]
Assistant Manager
Waterfront Crossing Apartments
[redacted]

Complaint: [redacted]
I am rejecting this response because:Waterfront Crossing is being dishonest.  After I sent them the check of $36.05, along with an explanation by email of how I arrived to that total, they never once contacted me before turning it over to the collection agency.  The discrepancy regarding the $36.05 payment Waterfront refers to is that they claimed they never received it (they did and took no time in cashing it) and I had to provide proof of payment.  I wasn’t informed of this issue until February 21st by the collection agency.  I just sent evidence of that to the collection agency on February 24th and when I spoke with them on February 26th, they said it had not been processed yet, but as of then I still owed $180.05.  How can Waterfront say that the amount due was now adjusted because of my proof of payment and this was then communicated to me by the collection agency on February 21st when I didn’t even send the proof of payment to the collection agency until February 24th?  From the beginning, they have never been able to explain where this rent I owe comes from, i.e. which month or year even.  As I’ve mentioned before, they have not been consistent with amounts either. The statement of security deposit accounts has a balance due of $144 rent.  At one point the collection agency said that I owed $22, but later said I owed $59.  Waterfront says, “Unfortunately the Final Account Statements do get confusing when it shows rent, but if you minus what is on hand it equals out.”  Again, very vague about the rent, how much and from when?  I’m not okay with how they figure everything equals out.  Also, note on the accounts form the amount of total prepaid, $122, is equal to the amount they say I owe now. I was always very willing to pay for damages and utilities, but not for more rent when Waterfront could not provide documentation.  Eight months have gone by and I am still dealing with this.  I have experienced much anguish and concern regarding my credit.  I want Waterfront to accept my debt paid and have the collection claim removed from my credit report. Sincerely,
[redacted]

see attached

Initial Business Response /* (1000, 5, 2016/01/25) */
We certainly understand the clients concerns and have worked directly with client to correct the situation and believe this was to their satisfaction.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/25) */
(The consumer indicated he/she...

ACCEPTED the response from the business.)

The resident was explained that his renewal amount did not post to his account on the bill that was sent out. The amount was the difference in rent only. On all of our invoice billing statements it states on it there balances are uploaded from the property management. It is current as of the...

date of this statement. If you have made any payments since this date, please check with the leasing office for your updated balance. A small balance letter was sent out on 4/6/17 stating balance must be paid by 4/8/17. Our letter also states this balance has occurred from any of the following reasons: Utilities, Rent, Late Fee, Pet Fees or Carports Charges. In this case it was a renewal of a lease that had not hit his account before billing letters went out. The Property Manager, [redacted] apologized for the inconvenience and explained the reasons of the letter being sent in a very professional manor. We are sorry for any misunderstanding and was expressed to this resident.
Sincerely,
[redacted]
Assistant Manager
Waterfront Crossing Apts.
[redacted]