Waterfront Crossing

We have already settled this with Rahkee and we have released her from the lease agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
It's interesting that Waterfront says I don't owe any rent once I got the Revdex.com involved.  I've insisted on this since the beginning and this all could have been resolved a long time ago.  The reason Waterfront claims the $36.05 was "late" was because after I received the accounts summary it took several weeks to reach the right person at Waterfront to discuss it.  They should have taken that into account.  I also sent them an email letting them know how I arrived at that amount and they made no effort in discussing it further with me so I thought they had accepted it until I was contacted by the collection agency. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/09/10) */
I fully reviewed Mr. [redacted]'s account with Waterfront Crossing. Per his signed lease agreement rent is due on the first of the month, late on the second of the month and a $50.00 late fee is assessed on the 3rd of the month. Mr. [redacted]'s rent was...

paid late June 2014 and late fees were assessed. Rent was also late November 2014, December 2014, June 2015, and August 2015 with the proper late fees being assessed. His rent was also late July 2015. The late fee was not waived by any staff member. It was simply an oversight that the fee was missed on this account for this month. Accidentally missing 1 late fee out of 6 late payments does not in any way override the lease or void future late fee charges.

Initial Business Response /* (1000, 10, 2015/11/18) */
Waterfront Crossing is currently working with a plumber regarding the toilet issue in Mr. [redacted]'s apartment. He is a valued resident and we are attempting to correct his situation.