Wayne-Dalton Denver

Complaint: [redacted]
I am rejecting this response because:Your company is listed with the Revdex.com as representing Wayne Dalton Doors. I understand you are a Wayne Dalton supplier which is the company that we, the consumer, need to go through in order to have our door warrantied. I have tried to get a direct number to someone at Wayne Dalton, but all I've been given is a customer service number which I've had no response from. As I stated previously, Wayne Dalton's response is wrong. As they were originally when they warrantied our door the first time. I have the emails between [redacted] doors which shows Wayne Dalton trying to say it's the frames that were cracked and that it wasn't covered under their warranty. They apparently thought our door was a 9600 model which had a frame around the windows, as I understand. [redacted] explained that our door is a 9700 model which is one complete top section and the frames are not replaceable. That was when Wayne Dalton honored their warranty in 2013 and sent your company our replacement section for [redacted] Doors to pickup for us and replace.  I've been trying to get Wayne Dalton (or whatever your company's name is) to warranty this same section that they warrantied before. The warranty you have attached says it is for a 9800 model. Ours is a 9700! When I wasn't sure where our warranty was, your company sent me a warranty. Well, I found my original warranty and noticed the warranty you sent me has been revised. My original warranty should still be upheld. I will attach my copy of our original warranty, in which I've highlighted the sentence that states coverage. I will also attach pictures of the cracks on our door.  I am under the impression that Wayne Dalton doesn't want to cover this door section again because they know they have a problem with this model. I've heard they have a fix for this specific problem which seems to have issues as well. I'd like for Wayne Dalton to stand behind their Lifetime warranty against defects, as they have before. After a year of trying to get this resolved, I am sick and tired of being blown off and being told the frames (which our door doesn't have) are only warrantied for 3 years and ours is 6 years old. The top section that they warrantied was only 2 years old when these cracks appeared again and I've been trying to get this resolved for a year now.
Sincerely,
[redacted]