Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For
your reference, details of the offer I reviewed appear belowThe businesses response is the same response that I have received previouslyI have gotten the run around for over a year This resolution is not acceptable I want a date that I can expect to receive my refund I have suffered as a single mom of three children I had to move out of state without a car and save for months for another down payment.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Revdex.com they never once got in Touch with me and told me to call *** they .the Manager at midwest said he would get in touch with me and never did And when we filled out the paper work for tittle I told them I didn't want my name on tittle so he took it off they had to redo all the paper work and I didn't sign no paper work for the tittle it was all in *** name cause the temporary tags were in the right name but when we got tittle from *** it was in both and then when talk to them they just blowing me off so that when took matters in my own hand and call *** and they didn't do anything to help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are multiple things wrong with this carI have called, stopped in and emailed without any response from Midwest. They have a 50/warranty where you pay them 50% of what another company would charge to repair the car. They will not return my attempts at contact to get the car in for repairs. The first time they did make an appointment to work on the car, they kept the car over hours and did not even look at the carThey have removed the side light that was not working and not called me to replace itThey said they would get me an estimate on replacing the ball bearings on the side of the car that was involved in the accident and I can not get a response on that either. Every time I do get to speak to someone they tell me that there was been a change in personnel in their repair garage and that is why no one has called me back. This has been going on for over a year.I need the car repaired and for them to honor their service agreement
Regards,
*** ***
The reason Mr *** is on the title is because he is the co signor on the loan and the main reason the loan was approvedWe have instructed him to contact *** *** *** and they can help himremove his name from the titleWe have no such authorityThe person he needs to contact is
Nicole E*** at ***Thank youEvan P***Midwest Auto Mart***
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Hi Raythank you replying to meI would like to sit and see what you can do to help me get fair treatment*** didnt give us a option to decline the extra coverageso in total I was over charged by for the truck and for a warrantyI hope we can come up with something.
Regards,
*** ***
I have reviewed the complaint and looked up the car fax for her car and did see where the car has been in a accident reported on 09/30/but it was on the left side of the carSince the accident the car has been taken to the Mercedes Benz dealer and of place of repair times with no sighs of
problemsWe did replace the battery on the carI have also attached the Car Fax for viewingThank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Attention: Cincinnati Revdex.com,In regards to the response and the work done by Midwest Auto, the issues are not complete!I also asked that my brakes are making a sound and I brought this information to the attention of Midwest AutoThe brakes were deemed to be in good condition when I purchased the vehicleI would like to know what was completed in regards to my brakes while they had the vehicleIf nothing was done, then we need to make arangements!I also have a sound coming from the dash that I want looked at and fixed as well.Thanks,*** ***
Dear *** As promised I did look in to this matter and I did get it resolved for you and do have a check in my hand for youwhen would you like to come pick it up
To:Revdex.com - 05/07/2015- Re: *** ***On 5/7/*** brought her Saturn Vue to Midwest Auto Mart and we replaced the Dome lightThe Dome light had been here for over daysWe also had the Vue Buffed to get what scratch's that could come out by BuffingMidwest also let
*** use a car for the dayThese were the things we told *** we would do for her when she purchased the vehicle.Regards,Midwest Auto Mart513-892-
* *** came in to Midwest Auto Mart Twice before to look around Asked about getting a loan and told us he had credit issuesA few days later came back in and bought in the required paper work to get him qualifiedBefore he went forward wanted to drive about or cars when he told us about his
credit situation we offered to get him pre approved before driving to narrow down his choice of cars *** ***Midwest Auto MartDixie HwyFairfield Ohio
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will accept this response once they have made an appointment to repair the car and the work is completeI have attached a copy of my report on the car which showed that it was accident free. If Midwest had a report that the car had been in a significant accident, I think they should have disclosed this informationHad I been aware the car had been in an accident, I never would have purchased the carThat being said, for now I need the work done on the car to replace bulbs, replace ball bearings and fix the safety restraint system
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I no longer reside in the city I need the check to be mailed to my current address or I need to make arrangements to have someone pick the check up Please provide contact information to discuss this matter
Regards,
*** ***
I do apologies about the mistake I made on my part I was given the wrong info by our system. All costumers are given the option of turning down a service contract as that is all optional purchases. Since I started here I have let all the old employees go. Let me know how I can make this better. I apologies again about the misinformation.
She bought the Land Rover and had problems with the rear window wiper. We sent the truck to Land Rover of Dayton to have it fixed. Land Rover took a few weeks to get a answer from. When we found out they could not fix the truck we put her in a different vehicle [redacted]
Hi Ray.. thank you replying to me. I would like to sit and see what you can do to help me get fair treatment. [redacted] didnt give us a option to decline the extra coverage. so in total I was over charged by 1250 for the truck and 2500 for a warranty... I hope we can come up with something.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For
your reference, details of the offer I reviewed appear belowThe businesses response is the same response that I have received previouslyI have gotten the run around for over a year This resolution is not acceptable I want a date that I can expect to receive my refund I have suffered as a single mom of three children I had to move out of state without a car and save for months for another down payment.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Revdex.com they never once got in Touch with me and told me to call *** they .the Manager at midwest said he would get in touch with me and never did And when we filled out the paper work for tittle I told them I didn't want my name on tittle so he took it off they had to redo all the paper work and I didn't sign no paper work for the tittle it was all in *** name cause the temporary tags were in the right name but when we got tittle from *** it was in both and then when talk to them they just blowing me off so that when took matters in my own hand and call *** and they didn't do anything to help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are multiple things wrong with this carI have called, stopped in and emailed without any response from Midwest. They have a 50/warranty where you pay them 50% of what another company would charge to repair the car. They will not return my attempts at contact to get the car in for repairs. The first time they did make an appointment to work on the car, they kept the car over hours and did not even look at the carThey have removed the side light that was not working and not called me to replace itThey said they would get me an estimate on replacing the ball bearings on the side of the car that was involved in the accident and I can not get a response on that either. Every time I do get to speak to someone they tell me that there was been a change in personnel in their repair garage and that is why no one has called me back. This has been going on for over a year.I need the car repaired and for them to honor their service agreement
Regards,
*** ***
The reason Mr *** is on the title is because he is the co signor on the loan and the main reason the loan was approvedWe have instructed him to contact *** *** *** and they can help himremove his name from the titleWe have no such authorityThe person he needs to contact is
Nicole E*** at ***Thank youEvan P***Midwest Auto Mart***
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I am looking into this matter I have gotten with the owner on this and am hoping to have it resolved soon
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Hi Raythank you replying to meI would like to sit and see what you can do to help me get fair treatment*** didnt give us a option to decline the extra coverageso in total I was over charged by for the truck and for a warrantyI hope we can come up with something.
Regards,
*** ***
The customer stated the issue was resolved but that he resolved the issue himself He said he would not recommend this place to anybody
I have reviewed the complaint and looked up the car fax for her car and did see where the car has been in a accident reported on 09/30/but it was on the left side of the carSince the accident the car has been taken to the Mercedes Benz dealer and of place of repair times with no sighs of
problemsWe did replace the battery on the carI have also attached the Car Fax for viewingThank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Attention: Cincinnati Revdex.com,In regards to the response and the work done by Midwest Auto, the issues are not complete!I also asked that my brakes are making a sound and I brought this information to the attention of Midwest AutoThe brakes were deemed to be in good condition when I purchased the vehicleI would like to know what was completed in regards to my brakes while they had the vehicleIf nothing was done, then we need to make arangements!I also have a sound coming from the dash that I want looked at and fixed as well.Thanks,*** ***
Dear *** As promised I did look in to this matter and I did get it resolved for you and do have a check in my hand for youwhen would you like to come pick it up
To:Revdex.com - 05/07/2015- Re: *** ***On 5/7/*** brought her Saturn Vue to Midwest Auto Mart and we replaced the Dome lightThe Dome light had been here for over daysWe also had the Vue Buffed to get what scratch's that could come out by BuffingMidwest also let
*** use a car for the dayThese were the things we told *** we would do for her when she purchased the vehicle.Regards,Midwest Auto Mart513-892-
* *** came in to Midwest Auto Mart Twice before to look around Asked about getting a loan and told us he had credit issuesA few days later came back in and bought in the required paper work to get him qualifiedBefore he went forward wanted to drive about or cars when he told us about his
credit situation we offered to get him pre approved before driving to narrow down his choice of cars *** ***Midwest Auto MartDixie HwyFairfield Ohio
Mr*** stated the title was delivered two (2) days prior the expiration of the temporary tags and the delivery of the title resolved his complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will accept this response once they have made an appointment to repair the car and the work is completeI have attached a copy of my report on the car which showed that it was accident free. If Midwest had a report that the car had been in a significant accident, I think they should have disclosed this informationHad I been aware the car had been in an accident, I never would have purchased the carThat being said, for now I need the work done on the car to replace bulbs, replace ball bearings and fix the safety restraint system
Regards,
*** ***
This is the first I hear of this problem but she can call me *** ** *** *** *** and I will Honor the 50/warranty
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I no longer reside in the city I need the check to be mailed to my current address or I need to make arrangements to have someone pick the check up Please provide contact information to discuss this matter
Regards,
*** ***
I do apologies about the mistake I made on my part I was given the wrong info by our system. All costumers are given the option of turning down a service contract as that is all optional purchases. Since I started here I have let all the old employees go. Let me know how I can make this better. I apologies again about the misinformation.
She bought the Land Rover and had problems with the rear window wiper. We sent the truck to Land Rover of Dayton to have it fixed. Land Rover took a few weeks to get a answer from. When we found out they could not fix the truck we put her in a different vehicle [redacted]
Hi Ray.. thank you replying to me. I would like to sit and see what you can do to help me get fair treatment. [redacted] didnt give us a option to decline the extra coverage. so in total I was over charged by 1250 for the truck and 2500 for a warranty... I hope we can come up with something.
Regards,
[redacted]