W.C. Cammett Engineering, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me

Mr
D*** contacted Jennifer in Sept of which is when NCS
contacted him directly(Jennifer's notes are on the front page of
the FAS)
A
forwarding address was not left so all correspondence was mailed to the
last known address
He
was charged for pet treatment but we were unable to save the carpet with
the pet treatment and it was replaced(invoice included)

The resident has received the deposit refund Thank you

From: *** *** *** Manager Sent: Monday, March 28, 12:PM Subject: ID #*** Business Reply Thank you for your feedback. Our goal is to stay true to the highest ethical standards and principles, be honest, trustworthy and humble in all our words and actions. We
follow the application agreement when assessing fees and/or charges. We have reviewed the account to see that all fees collected for the application agreement were accurate. We reviewed that all refunded amounts were accurate. The following was collected upon applying for the apartment: $application fee, $deposit, $administration fee. The following was refunded upon denial of application: $application fee, $deposit, $administration fee giving a 100% refund of all money paid to *** *** ***. According to our application agreement, we have days to refund all of the money owed and we followed this agreementFor further questions or concerns, please contact our office at 281-338- Attached documents show the Revdex.com complaint, the Final account statement with refunds totaling $and the application denial letter Laura *** l Community Manager Greystar l Redifining Excellence in Apartment Living

To Whom It May Concern,
This
letter is in response to the complaint filed, to the Revdex.com, by *** *** resident
in apartment ***, at Lodge at Kingwood ApartmentsThe complaint is for the
time it
took to repair dishwasher leak
The service request was reported on Saturday, July 5, 2015,
at 3:PM, by the resident as a leak under the kitchen sinkDue to an error
by our office personal, it was not treated as an emergency repair causing the
delay in getting it completed
We sincerely apologize for this error as our goal is
to provide exceptional service to our residents and community
Sincerely,
Kimberly
A***
Community
Manager
281-359-
[email protected]

This person applied and told the Tammy, the Assistant Manager that she had an evictionTammy informed her that if the eviction showed up, she would be deniedIt did show up and she was denied Her application fee and deposit were waived as part of a look and lease specialWe only collected
her administration feeWe keep the administration fee when someone is declined

Can you please let us know the name of the property that you are referring to? Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

In response to the complaints that Mr*** *** in apartment
number #*** from *** ***:
The mailboxes have been an issue at the property. They have
been vandalized and the post office is also aware of this situation
Mailboxes have been repaired since he moved inEleven (11)
boxes
where replaced throughout as well as the entire wood casing rebuilt in building
** * *** (*** *** *** *** ***We are considering adding
cameras in our mail areas to eliminate this issueIt is under reviewWe have
not received a work order in regards to Mr*** mailbox since he moved in
He did experience being without mail for three weeks while mailboxes were rebuilt
and the post office came in to close mailboxes
As for the appliances, *** choose to move into a basic unit
(one that does not have the upgrades and therefore is lower in rent)which came
with white appliances and new carpet/vinyl flooring (not plank)Appliances in
his apt are in great condition (fairly new). If he would like to pay for
the upgraded appliances we will be happy to accomodate him.
Parking is an issue at *** *** since occupancy has
increased. Parking is limited since we are 97% occupiedAll carports in
his section have been leased*** *** has stickered all illegal
vehicles throughout the property in an effort to make sure those that don't
belong there due to being inoperable or not street legal are not parking on the
property
Our pools were closed for a period this summer as they were
undergoing a full renovation. The timing was not perfect however we are
at the mercy of our vendors and when they can schedule the work to be
done. The pools are now open
We pride ourselves on taking care of our residents. If a
resident has an issue with an Air Conditioner we consider that an emergency and
will do our best to get it taken care of in a timely manner. At this time
I know the manager has addressed all of these issues with Mr***. We
want him to consider *** *** his home and be happy there
Sincerely,
*** *** CPM l Regional Property Manager l GREYSTAR Real Estate Partners l
*** *** *** *** *** l Houston, Texas, l (Direct) 713-479-l
***

This complaint is not against Greystar Thank you,

Greystar did not manage this property at the time of the complaint. Greystar began managing the property in November of 2016. This complaint would be for the prior management company. Thank you

9/10/2015To whom it may concern: Our responses and actions taken to resolve these complaints
by Mr.*** will be explained in detailThe incorrect billing on his
account was due to the fact that there were two storage units on his account
Upon discovery of our resident only having one
storage, a $credit was
issued to his account the same dayA review of lease charge records confirmed
that this would not happen in the futureThe notice to vacate for non-payment
of rent was issued on the 4th of the month as policyHis rent was
unpaid that monthUpon notice, he submitted payment online and it was
scheduled to post on the following dayFor this complaint we waived all late
fees on his accountReserved parking is provided to our residentsWhen said
resident had complained about an illegal car parked in his spot, Natalie W***
(assistant property manager) called in a tow serviceThe tow service was able
to clear the garage and remove said vehicleOur towing policy is that each
resident can have an illegal car requested to be towed only from their
designated reserved spotThe answering service was tested and corrected that
evening to confirm service as well as tested the next business day to find it
was operating correctlyUpon discovery of a storage leak, our maintenance team
remedied the leak within hours and set out fans to try to save Mr
***s boxesMr*** was requested by the property management
team to contact his renter’s insurance company and report the claimOur
building is currently under construction to replace the windows as well as the stucco
areas on the exteriorMr ***s apartment is scheduled to have the
windows replaced this week. Upon several
complaints and what seemed to be a very dissatisfied resident, Mr***
was offered a transfer to another Greystar community within close distance with
no penaltySaid documents (early lease term addendum) were drafted to let Mr
*** out of his lease again with no penaltyAll amounts shown on said
document were $Unfortunately at this time our internet was not working
due to a power grid failure with the *** ** *** in which Mr.*** was
notified of* was not able to provide their customers with working service
for 4-days until this was repairedThe affected areas extended to the entire
back half of City Centre as well as some locations in Town and Country Village
Mr*** was notified of this issue from property management the first
day of the outage and each day afterwardsOnce the internet was back and
running, the documents were sent to him in a timely manner which he has in fact
refused to sign to this date During
this time, he failed to come into the office so these could be given to him
personallyIt is our opinion that there was no harassment made to said
residentThe management team has taken every step possible to remedy his
complaints and have agreed to his request to be let out of his lease agreement
at no penaltyWe have made no overly abundant amount of phone calls nor emails
to come across as persistent above what is deemed per our management
requirementsIt is in our best hopes that Mr*** leaves us on a happy
note and that he finds enjoyment in his new home-*** *** *** ***-
*** * *** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I received $200 back from my credit card company.  I then received a check for $350, which [redacted] stopped payment on, resulting in fees of $37 charged to me by my bank.  They then sent me a check for $100, which I took to the bank and was told that I could not cash.  So in total, I have received back $200, and I am also out the $37 for the bank fees I was charged.  [redacted] has not repaid me in full.  If they did, I would have another $250, totaling the $450. 
Regards,
[redacted]

Can you please let me know which apartment community you are referring to?  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  They have...

reimbursed me $125 of the $185 and I've submitted complaints to the owner.  This is for the Cypress Village apartments in Cypress, TX.

Can you please let us know which property this complaint is referencing? Thank you.

This issue was in regards to the [redacted]. I was able to speak to managment though, and the maintenace request was completed on Friday. This is in reference to complaint ID 10593829.

[redacted] came into the office on [redacted] stating that she needed to move back to [redacted] for medical reasons and her son would be taking care of her. She did say she had a [redacted]. I spoke with my Regional Property Manager, and while there is no medical clause, [redacted]...

[redacted] offered to shorten her notice to 30 days and reduce her termination fee by 50%. We were also going to allow her to make payments on the termination fee with a letter stating she needed assistance due to her medical needs. This was faxed on [redacted] to the office. [redacted] returned back to the office after receiving the early termination letter and signed the 30 day notice to vacate on [redacted]. The rent for [redacted] was not paid. I called [redacted] several times in [redacted] inquiring about rental payment and was hung up on each time. I then had to start the eviction process because [redacted] never returned keys to the apartment. [redacted] filed for the eviction for nonpayment and was awarded the judgement. The apartment did not look abandoned as there was furniture and belonging that were left behind. Because [redacted] did not fullfill the notice requirements, the original terms of the contract were followed. She had to pay a termination fee, notice fee, repay all reoccurring concessions and upfront concessions, late fees, court costs, attorney fees, cleaning fees, removal of furniture, damages to apartment, drywall repairs, paininting fees, and not returning of any keys to apartment, mailbox or gate card. After completing the move out disposition, I mailed her a copy to the apartment address and put PLEASE FORWARD on the envelope as I did not have an address to mail it to. I never received the letter back from the post office. [redacted] file was placed with Collection USA 30 days after her move out statement was mailed.  [redacted] and Greystar are empathetic to [redacted]'s situation and have waived concession repayments,lease canecellation fee and Insufficient Notice fee. We cannot waive [redacted] rent, late fees, charges for damages to apartment or attorney fees because [redacted] never turned the keys in for her apartment. She left items behind and did not clean the apartment. The total due is $1852.36. I will let Collections USA know of the adjustment.   Thank you for your time.   [redacted] Community Manager / [redacted], **  [redacted] [redacted]/  Fax  ([redacted]

This resident paid these fees in error.  A refund for these fee
was issued on 8/19/15
and it was sent to the [redacted] address per the lease.  The [redacted] will
reimburse this resident once they receive the check.  We have contacted
the [redacted] and informed them.

May  19,  2017       Revdex.com  of  Metropolitan  Houston 1333  W.  Loop  South,  Suite  #1200 Houston,  TX  77027     RE:             Revdex.com  Case ...

[redacted]  —  Greystar  Management  Services,  LP [redacted]  Graham [redacted]  [redacted]  *  [redacted]  [redacted]  **  [redacted]
*   Gentlemen: The  attached  information  Mr.  Graham  provided  to  Villa  Toscana  stated  that  his  "Location  of  Ship/Station was  Houston,  Texas  and  his  forwarding  address  was  Houston,  Texas.  After  a  conversation  with  Mr. Graham  and  verification  by  his  recruiter;  we  were  advised  that  although  the  location  states  Houston,  he is  actually  going  to  be  stationed  elsewhere. We  attempted  to  contact  Mr.  Graham  to  no  avail  and  left  a  message  on  his  voice  mail  regarding  the acceptance  of  the  thirty  (30)  day  notice  to  vacate,  which  was  provided  to  our  office  on  May  18,  2017. Mr.  Graham  will  be  responsible  for  rent  through  June  16,  2017  as  well  as  a  final  water  bill.   If  you  need  any  additional  information,  please  let  me  know.   Sincerely,   Villa  Toscana       [redacted]  [redacted]  Tedford Community  Manager