Eddie *** was at my house so I asked if he wouldn't mind looking at the problem with my heaterIt didn't take him but a minute to let me know just how big a problem my old unit hadHe was able to contact the salesman for Bass and left him my contact informationNeedless to say, I now have a new working heat pumpThanks Eddie!
Jason examined our recently installed gas-pack and assured me that the heating and air components are working wellThank you for sending him to service our unitHe arrived on timeBefore servicing our unit, Jason said my home would get quite warm for a short timeI'm glad he told me what to expectJason is a courteous and polite technician who did an efficient and thorough job
It's really nice to have service done with a company that cares In our experience, Bass Air Conditioning has been exemplary in friendly service, answering questions and getting the repairs done! Eddie F* was so friendly and helpful and worked so fast to get our heat working again He had a part shipped over night so that we could get heat and we really appreciate that I highly recommend Bass Air Conditioning for all who are seeking service for their heating and air conditioning needs Great company!
The Service Representative was very courteous and explained exactly what the issue was and the work required to fix the problem He was very timely and even went back to the shop to get the part (this was going on pm) He came back and replaced it in due time He also took the time to explain how to get more heat into the rooms that were not getting any
We've been with Bass Air for over yearsRicky Ais our favorite technicianHe is friendly, knowledgeable, and professionalHe efficiently services our unit and does so in a cheerful mannerI'm so thankful for our service contract that ensures we are maintaining our unit and it is ready for the next seasonThanks Bass Air and Ricky A.!
Randy was very informative as to what was happening with our system and more importantly he knew exactly what to do to fix itHe explained step by step as he was testing and servicing the unit and gave easy homeowner capable suggestions to keep the unit working efficiently between service visits
All of the employees were very courteous and even the call to let us know the technician was on his way was appreciated
Great team and great people
We have used Bass Air Conditioning to install our HVAC systems in two of our houses Both times they did an outstanding job for a reasonable price Their customer service is very friendly and easy to deal with every time we call For service calls, they respond quickly and their technicians have been very knowledgeable every time they have come to our house One of their technicians, Randy, goes above and beyond to troubleshoot and explain any issues he finds very clearly to us I would highly recommend Bass to anyone looking for honest and great customer service
I had Bass Air Conditioning come to my house to perform a equipment evaluation and cleaning service for the A/C units I own Bass called my house minutes prior to arrival to confirm the appointment The field service technician was very professional and completed all the work to my satisfaction Randy also took time to explain the services provided and why the cleaning was important All the personnel at Bass were very helpful and I would not hesitate to call Bass Air Conditioning for any future A/C needs
Randy T from Bass did a great job We have been a Bass customer for yrs and Randy provided the most assistance we have received
He understands HVAC systems and seeks to provide a positive customer experience
Jason was very helpful and professionalExplained several "could be" problems with my HVAC systemI'm trying to be proactive and trust Bass Air completelyThey have always had my interests in mind and never forced anything upon meThanks for your quick service!
Eddie *** Bass's Service Tech, is an outstanding TechHe is very knowledgeable, professional and outstanding PERSONALITYHe makes sure the customer understands what he is doing and glad to answer every question I would highly recommend Eddie Faircloth, Eddie *** and Bass Air Condition to anyone that needs help with air or heat
Thanks,
Bobby ***
James Ddid a service on my A/C unit I mentioned to him that the unit made a pinging/thud noise when it shout off and I was told that it was a sign the compressor was going bad He said it sound like the fan to him He replaced the fan and the noise went away Thanks to James, he took away the worry about the compressor going out, for now
Kenny H[redacted], with Bass Air Conditioning, was the service professional assigned to our call today. I found Mr. H[redacted] to be most pleasant and quite professional while conducting business. He managed to narrow the problems causing our complaint and provided the necessary corrections. Also, he was able to suggest a new technology that would benefit our company. He was able to provide the information so that I could do my research, as well as provided the cost of the product. I am very happy with the service I've received from Bass, not only for today's service, but all the services in times past. I highly recommend Bass Air Conditioning Company!
Jason took the time to thoroughly test our HVAC unit. During his tests, he explained that the problem I was concerned about was actually quite normal. He was very friendly and helpful in discussing our unit. Very knowledgeable. Bass Air takes care of their customers.
Eddie *** was at my house so I asked if he wouldn't mind looking at the problem with my heaterIt didn't take him but a minute to let me know just how big a problem my old unit hadHe was able to contact the salesman for Bass and left him my contact informationNeedless to say, I now have a new working heat pumpThanks Eddie!
Jason examined our recently installed gas-pack and assured me that the heating and air components are working wellThank you for sending him to service our unitHe arrived on timeBefore servicing our unit, Jason said my home would get quite warm for a short timeI'm glad he told me what to expectJason is a courteous and polite technician who did an efficient and thorough job
Fine service at a fair price Eddie is a true professional and will call him for all my heatpump related problems Thank you Eddie and Bass
very satisfied with service received from bassI would recommend them to others
It's really nice to have service done with a company that cares In our experience, Bass Air Conditioning has been exemplary in friendly service, answering questions and getting the repairs done! Eddie F
* was so friendly and helpful and worked so fast to get our heat working again He had a part shipped over night so that we could get heat and we really appreciate that I highly recommend Bass Air Conditioning for all who are seeking service for their heating and air conditioning needs Great company!
The service was good and on time.I`ve been a customer for years and have not been dissapointed
The Service Representative was very courteous and explained exactly what the issue was and the work required to fix the problem He was very timely and even went back to the shop to get the part (this was going on pm) He came back and replaced it in due time He also took the time to explain how to get more heat into the rooms that were not getting any
We've been with Bass Air for over yearsRicky Ais our favorite technicianHe is friendly, knowledgeable, and professionalHe efficiently services our unit and does so in a cheerful mannerI'm so thankful for our service contract that ensures we are maintaining our unit and it is ready for the next seasonThanks Bass Air and Ricky A.!
Randy was very informative as to what was happening with our system and more importantly he knew exactly what to do to fix itHe explained step by step as he was testing and servicing the unit and gave easy homeowner capable suggestions to keep the unit working efficiently between service visits
All of the employees were very courteous and even the call to let us know the technician was on his way was appreciated
Great team and great people
We have used Bass Air Conditioning to install our HVAC systems in two of our houses Both times they did an outstanding job for a reasonable price Their customer service is very friendly and easy to deal with every time we call For service calls, they respond quickly and their technicians have been very knowledgeable every time they have come to our house One of their technicians, Randy, goes above and beyond to troubleshoot and explain any issues he finds very clearly to us I would highly recommend Bass to anyone looking for honest and great customer service
Great service!
great service and timely
I had Bass Air Conditioning come to my house to perform a equipment evaluation and cleaning service for the A/C units I own Bass called my house minutes prior to arrival to confirm the appointment The field service technician was very professional and completed all the work to my satisfaction Randy also took time to explain the services provided and why the cleaning was important All the personnel at Bass were very helpful and I would not hesitate to call Bass Air Conditioning for any future A/C needs
Randy T from Bass did a great job We have been a Bass customer for yrs and Randy provided the most assistance we have received
He understands HVAC systems and seeks to provide a positive customer experience
Jason was very helpful and professionalExplained several "could be" problems with my HVAC systemI'm trying to be proactive and trust Bass Air completelyThey have always had my interests in mind and never forced anything upon meThanks for your quick service!
Eddie *** Bass's Service Tech, is an outstanding TechHe is very knowledgeable, professional and outstanding PERSONALITYHe makes sure the customer understands what he is doing and glad to answer every question I would highly recommend Eddie Faircloth, Eddie *** and Bass Air Condition to anyone that needs help with air or heat
Thanks,
Bobby ***
The work done installing a new AC unit was very goodNo problems from it I am grateful for the job well done
James Ddid a service on my A/C unit I mentioned to him that the unit made a pinging/thud noise when it shout off and I was told that it was a sign the compressor was going bad He said it sound like the fan to him He replaced the fan and the noise went away Thanks to James, he took away the worry about the compressor going out, for now
Kenny H[redacted], with Bass Air Conditioning, was the service professional assigned to our call today. I found Mr. H[redacted] to be most pleasant and quite professional while conducting business. He managed to narrow the problems causing our complaint and provided the necessary corrections. Also, he was able to suggest a new technology that would benefit our company. He was able to provide the information so that I could do my research, as well as provided the cost of the product. I am very happy with the service I've received from Bass, not only for today's service, but all the services in times past. I highly recommend Bass Air Conditioning Company!
Jason took the time to thoroughly test our HVAC unit. During his tests, he explained that the problem I was concerned about was actually quite normal. He was very friendly and helpful in discussing our unit. Very knowledgeable. Bass Air takes care of their customers.