Webs Inc

To whom it may concern,Mr. [redacted] experienced a bug while editing links on a page of his website. We apologize for this frustration. We do not typically edit sites for customers, but have made an exception in this case. We have made the requested changes to the links on his site. All links should...

be set as desired and open in new tabs.Please let us know if we can be of further assistance.Kindest Regards,Webs

To whom it may concern,The Prayers application was deprecated and should not have been available for installation.  We are currently investigating how it was possible to install this app in March of this year and will make any necessary changes to prevent future customers from experiencing this...

error.  We regret the inconvenience caused by this error and have already refunded the full purchase price paid by [redacted].Please let us know if we can be of further assistance.Kindest Regards,Webs

To whom it may concern,Trademark infringement can be reported at http://www.webs.com/report-abuse. The site in question, [redacted]/, appeared to be created by a former partner and was left abandoned. The site has been deleted. Please let us know if we can be of further assistance.Kindest Regards,Webs

To whom it may concern,[redacted] purchased a secondary domain name from Webs, [redacted] on 5/3/2014. Shortly after purchase [redacted] clicked a purchase now button for a non refundable domain add on, assuming that this would provide additional information instead of...

finalizing a purchase. The initial request for a refund was refused on 5/5/2014, per normal refund policy. After a follow up email [redacted] sent on 5/6/2014 and exception was made and the refund request was honored, with the refund being processed on 5/7/2014.Please let us know if there is anything else we can do to assist.Kindest Regards,Webs, Inc

To whom it may concern,[redacted] had a domain lost in 2014, [redacted].com. This domain expired on 2/24/2014 after being registered for a 2 year term on 2/24/2012. No renewal attempt was made prior to expiration. Upon expiration Webs grants a 28 day grace period to renew the domain...

with no penalty. After that grace period most domains can be recovered, but there is a higher cost.The first contact to the Webs Care team regarding the renewal of [redacted].com was on 3/25/2014. At that time the first Care Representative assumed that [redacted].com had already gone out of the grace period before [redacted] pointed out that she saw the renewal option still active within her account. [redacted] did not renew at that time and reached out again later the same day asking another agent how long the grace period was, not supplying a domain name or account number. This inquiry was a general question where [redacted] supplied "Friday" as the end of her grace period merely asking what time of day domains exited the grace period. At no time was [redacted] promised any additional time or exception to the normal procedure.On 3/27/2015 [redacted] was instructed on how to recover [redacted].com, since it had left the grace period. She declined the opportunity to recover the domain through Webs.It's regrettable that we cannot recover [redacted].com for [redacted] at this point it time. The domain appears to still be owned by a domain reseller. It has not been under the control of Webs since at least May of 2014.The current situation mentioned is regarding generationleadzetc.com. This domain was registered for a 1 year term on 5/8/2014 at 8:18PM ET. Automatic renewal attempts failed on 5/6/2015, 5/8/2015, 5/12/2015. [redacted] requested and should have received on 5/7/2015 the EPP Key needed to transfer this domain away from Webs. With the domain expired it can be more difficult to transfer. We have renewed generationleadzetc.com for one year at no cost to [redacted] to help facilitate the transfer.We cannot honor the request of compensation for the loss of [redacted].com and hope that the renewal of generationleadzetc.com will help avoid a similar situation.Please let us know if we can be of further assistance.Kindest Regards,Webs

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom it may concern,On October 24, 2013 [redacted] registered a domain name with Webs and purchased email services. Both were set to automatically renew, which resulted in the two charges in question. [redacted]'s domain and email subscriptions were canceled yesterday and both charges were...

refunded. There will be no further charges from Webs for this account.Please let us know if we can be of further assistance.Kindest Regards,Webs

To whom it may concern,It has been determined that [redacted]'s site violates the Webs Terms of Service. The terms have not changed recently, they are just more proactively enforced. While this policy does also state that a refund is not due to those who violate the policy, we have made an...

exception. A full refund of the $44.71 will be issued to [redacted] in the form of a check. [redacted] can expect this refund within the next 10-14 business days.Kindest Regards,Webs

To whom it may concern,Ms. [redacted] created her account with Webs in September of 2005. There have been several premium packages on this account since it's creation. The most recent was our Enhanced 2 Year Package, purchased on 3/9/2011. This package was $179.95 and setup to renew every 2 years....

The renewal from 3/9/2015 was refunded to the [redacted] account charged on the same day a request was submitted from [redacted]. Ms. [redacted] should see this refund in her [redacted] account already.We were unable to locate any previous communications from Ms. [redacted] requesting a refund for the 2013 charge, but apologize if this was unwanted. [redacted] will only allow refunds within 60 days of a purchase, so we are unable to credit the 3/20/2013 charge back through [redacted]. We will send this $179.95 back to Ms. [redacted] in the form of a check, which Ms. [redacted] should expect in within the next 2-3 weeks.Please let us know if we can be of further assistance.Kindest Regards,Webs

To whom it may concern,In 2014 [redacted] purchase an email package using the credit card that was recently charged. This email package was set to renew automatically this year. A refund request was submitted to the Webs billing team the evening of 6/16/2015. The refund was processed the...

morning of 6/17/2015. It can take 7-10 business days for the refund to post back to Mr. Crawford's credit card.All Premium Services have been canceled on this Webs account and there will be no future automatic billings.Please let us know if we can be of further assistance.Kindest Regards,Webs

To whom it may concern.**. [redacted] created a Webs account on 5/5/2012. On 5/12/2012 a monthly premium package was purchased, then a domain registered on 5/17/2012. On 6/13/2012 [redacted] inquired about the automatic renewal process. There was no mention of a desire to cancel at that...

time.Unfortunately, we were unable to locate any cancellation requests or attempts prior to the automatic renewal of the domain registered on 5/17/2012. Our normal refund policy is limited to 30 days from purchase or renewal and excludes domain charges, as domains cannot be canceled once registered. In response to [redacted]'s support inquiry from 5/19/2014, the two more recent monthly charges were refunded. These charges were credited back to the [redacted] account they originated from and reflect the maximum [redacted] will allow refunded, given a 60 day limit on refunds.In response to this complaint we have refunded the $39.90 renewal charge for [redacted] back to the credit card charged and have issued a check for $74.25 to cover the 15 monthly $4.95 charges that cannot be refunded through [redacted].Please let us know if we can be of further assistance.Kindest Regards,Webs, Inc.

To whom it may concern,On 4/3/2014 [redacted] created [redacted] with Webs. On the same day he upgraded this account to our Enhanced Monthly plan. [redacted] contacted our Live Chat team three times between 4/5/2014 and 4/13/2014 with questions about setting up his site. None...

of these Support inquiries mention services not rendered. There may have been confusion when a domain was desired, as a domain name is not included with our monthly plans.
We offer a free domain registration with the Enhanced and Pro 1 or 2
year plans. Unfortunately, since domains are only registered on an
annual basis we do not offer them with the monthly plans. This is called
out on all of our pricing pages, as well as on the checkout page when
the monthly plan is selected.On 4/18/2014 [redacted] registered dutchmobentertainment.com for 2 years. Between 4/22/2014 and 4/27/2014 [redacted] experienced issues logging into his account and viewing his site on mobile devices. While the login issue may have been related to a known issue that our engineers were working to resolve, the mobile issue was not reproduced by our Support team. More information was requested from [redacted] but was not provided.On 5/2/2014 [redacted] upgraded to our Pro monthly plan, but called to cancel the same day. On 5/4/2014 dutchmobentertainment.com was suspended per ICANN policy, as the Registrant Email Address had not been verified. This was verified by [redacted] on the same day as the suspension and the site was back online the same day.[redacted] contacted the Webs Support Team via phone and chat multiple times between 5/5/2014 and 5/7/2014 to file a formal complaint.We sincerely apologize for the issues [redacted] experienced. In response to this complaint we have upgraded his account to our Pro 1 Year plan free of charge. We have also disabled the Mobile functionality for his site. Due to some of the HTML coding he has added the mobilization will not be optimal.Please let us know if we can be of further assistance.Kindest Regards,Webs, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom it may concern,It seems [redacted]'s troubles began with an issue logging into her account that may have been a temporary issue on our side. Unfortunately when she reached out there was confusion over which of the two login methods she was using. We have reached out to [redacted]...

to resolve the confusion and are working internally to avoid such confusion in the future. We have extended [redacted]'s premium services for 6 months in response to this complaint.Please let us know if we can be of further assistance.Kindest Regards,Webs, Inc.

To whom it may concern,There was an error renewing [redacted]' domain name. This was resolved on 2/11/2016 and [redacted] was notified.Please let us know if we can be of further assistance.Kindest Regards,Webs

To whom it may concern,It appears that [redacted]'s site in question, http://[redacted].webs.com/ experienced an issue with password protection on the homepage. This site was not intentionally taken offline and all pages other than the homepage functioned properly. The issue has...

been resolved and the site's homepage is displaying again. While [redacted]'s site is a Free Site, he does have access to support via a Community Forum at http://support.webs.com/. This complaint could have been raised and would have been addressed.[redacted] has been emailed to let him know that the issue has been resolved. Please let us know if we can be of further assistance.Kindest Regards,Webs, Inc

To whom it may concern,The site in question, [redacted], was suspended during an automated process to remove potential spam sites. Certain key terms existed to cause the site to get flagged. Upon further investigation, the site does not violate our Terms of Service. We have...

unfrozen the site and reached out to the customer.The recent purchase noted in the complaint, $399.00 on 8/30/2014, was not for [redacted]. This purchase was for [redacted]. We would be happy to refund this purchase, if the services are not required. The customer can respond to the purchase confirmation that was sent to [redacted], or email [email protected] to request the refund.Please let us know if we can be of further assistance.Kindest Regards,Webs, Inc

To whom it may concern,[redacted] created an account with Webs on 4/19/2013 and registered [redacted] on 4/23/2013. Unfortunately, due to limitations with our Web Store he chose to redirect his domain name to another host in February, 2014. There appears to have been some confusion...

over what actions were taken at that time, as the domain was merely pointed to the new host and not transferred. On 5/6/2014 [redacted] contacted Webs through our Live Chat to see why his site was not online. At this time a domain transfer was requested.As the losing registrar on the transfer, we are not able to see exactly what happened when the transfer was initiated and failed with the gaining registrar. In response to this complaint and to help get the site back online until a transfer can be completed, Webs has renewed [redacted] at our cost for one year. We have unlocked the domain and resent the EPP Key, which can be provided to the registrar of his choosing.Please let us know if we can be of further assistance.Kindest Regards,Webs, Inc.

Review: I am a paying customer of Webs Inc. I recently spoke to webs about building a site there - they had no issue receiving payment (~$100) however, over a week ago when it was time to finally launch my site their image system (supposedly [redacted]) went down.

When I contacted webs for support on this issue they will not speak to it - and now disconnect the chat. I have no means of contacting them. Have sent several emails and have had no response. Users on their Forum are reporting similar issues and I see there are no shortage of service complains with the Revdex.com.

I think Webs should provide their customers with information regarding a reasonable time frame during which this problem will be fixed. I suspect they are hesitant to do this, as it may be a long time, and customers will quickly build sites elsewhere with reliable service providers. Webs should be accountable to service agreements and speak with their customers about this - hanging up on them is not acceptable.

I have requested a credit to my account (no response), information on the issue (no response), requested to s peak with a service manager (no response). It has been 4 days and they are not providing any information to their customers.

I have received better service from CELL PHONE PROVIDERS - I have never experienced service this horrible.

I can no longer chat with support - they have restricted my IP - regarding this or ANY issue with my site. I paid for this service to have support.Desired Settlement: I believe Webs should

1) Take accountability - blaming [redacted] not acceptable - we pay webs, require service from Webs.

2) Speak to the length of time service interruption will be ongoing - it is reasonable to want to know when the service I pay for will be functioning.

3) Apologize and issue a credit to my account for a full amount of time I was impacted.

Consumer

Response:

Revdex.com of Metro DC and Eastern PA

Review: Without notice or a reason given, my business website was abruptly halted. If you attempt to go to the website, it shows as FROZEN. I am a paying premium member and just submitted payment in full for 1 year of continued premium service coverage. I have called Webs on the telephone and they gave me a "ticket number" to reference but told me they couldn't help me and to email someone instead. I have now emailed 5 different email handles, spoken with them on their website support chat link, had dialog through their Facebook platform and this problem is still not resolved. They respond by saying they are sorry for the inconvenience but have done nothing to remedy the situation or give further explanation on why this occurred. I have received 1 human reply which stated they couldn't find my account. I responded and provided them with my acct. number, email address and member ID # and User ID. I received no additional response.Desired Settlement: I would like my website reactivated, a FULL explanation given for why it was frozen, Webs to re-evaluate their customer service policies for paying customers and credit to my acct. for damages occurred to my business and it's reputation by my clients not being able to find or access my website.

Business

Response:

**. [redacted]'s account was flagged during a transaction review process Webs has in place to proactively refund purchases that might be fraudulent. **. [redacted] contacted Webs several times on 2/14 and 2/15, but the Risk Management department did not review the case until 2/17. At that time it was determined that the account should not have been flagged and the site was restored.

Due to an oversight the account was flagged again on 2/21. The site was reactivated the same day and the full price of **. [redacted]'s Enhanced Package was refunded as a courtesy for the frustration caused. **. [redacted] was informed of this refund and of the situation on 2/21.