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Webster Insulation Inc

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Reviews Webster Insulation Inc

Webster Insulation Inc Reviews (24)

Just close the complaintI just won't do business there again nor refer anyoneThanks[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

In regards to this complaint:Mrs*** was sent a letter by MG Credit in regards to her account on June 1st, We then attempted to contact her by phone the first time on June 29th at which time Mrs*** called and was told the representative was at lunchWe attempted again to reach Mrs
*** on July 2nd, at which time Mrs*** indicated she was dealing with our client and did not know why she was in collectionsBefore the representative could discuss the matter further with her she hung on himWe attempted to contact Mrs*** several other times with no response until she called us back on September 9thThe operator she spoke with was attempting to identify her and asked for her account# or her phone# which she refused to provide initiallyMrs*** starting yelling and screaming saying we should have her phone# because we called herThe operator asked her to relax and give her the phone# we called, at which time Mrs*** started screaming her phone# to the operator, saying she was filing a complaint before she hung up

Complaint: ***
I am rejecting this response because:You will find the *** ** *** *** *** report attachedI was stripped of the power of attorney and access to this property in July of after my *** went to the *** *** ***, the *** *** *** Department, the *** *** *** and the *** ** *** *** ***My *** and my *** (the owners of this property) made an onslaught of slanderous allegations against me and they demanded the keys to this rental property.Per my conversation with the staff at *** ***, in on or around August of 2011;“I do not have access to this property and they should stay away from the property unless they want to be arrested“I was trying to absolve the owners of this account, and these allegations were proven to be in 2012.I paid MG Credit $out of my own pocketThis invoice does not indicate any credit of $and they billed $twiceIt would appear as though *** *** just wrote $in this box as I was unaware of this $charge on the date of service and MG Credit can refund my $if they are going to hold this against my credit.
Regards,
*** ***

After reviewing the phone calls to the consumer, we did have a misunderstanding on advising the customer that the vehicle would be ready on WednesdayOur advisor meant that it would be ready if all went well on Wednesday evening however she did not listen to the consumer when they said they would
be in in the early amWe did adjust the deductible by $for the customers inconvenience and are taking care of brackets that were not part of the accidentWe are sorry for any inconvenience that the customer may haave had

The complaint with ID# *** has been resolvedPlease close the case.Thank you, *** ***

Mrs*** did pay her account off in April of this yearWe reported the account as paid in full to the credit bureaus and our client in MayIf it still shows a balance, Mrs*** can dispute the amount with the credit bureaus, they will in turn contact us and we will again advise them the account
was in fact satisfiedUnfortunately, when we send the data to the credit bureaus we have no control over how quickly they update their recordsI would also say that it has been plenty of time for them to have updated her records but again we have no control over them doing this, we only can send them the data

Complaint: ***
I am rejecting this response because: two entities cannot collect for the same debt I received the invoices directly from the doctors office and the amounts are wrong I am working with the doctors office directly
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Please ask MG Credit / *** *** to give me the name of the gentleman that wrote the service contract so I can schedule his deposition
Regards,
*** ***

In response to Mr. [redacted]'s complaint, we have spoken with him several times. We sent Mr. [redacted] a copy of the contract along with the payment history. Mr. [redacted] claims his roommate took his information and signed this contract with out his consent. We have advised Mr. [redacted] numerous times...

that he would have to file a [redacted] report against his roommate and provide it to us which he has not done. Mr. [redacted] also submitted a complaint to the [redacted] and I responded to them with the same information along with the copy of the contract also. Mr. [redacted]'s claim that we have refused to assist him is absolutely not true. If he filed a [redacted] report as he says he did it should not be to difficult for him to provide us a copy so we can do further research. Until this happens there is nothing more we can do accept show the account as a dispute which we have done ever since the first time Mr. [redacted] claimed he did not sign the agreement.

Mrs. [redacted] just filed a complaint with the CFPB on 12-15-16 that we responded to with proof of the debt which included, a signed contract and also a copy of an nsf check that was unpaid as well for the same company. She did not mention paying the debt on that complaint like she has done with...

this one. Out of caution we contacted our client and verified that neither the balance of the contract nor the returned check has been paid. If Mrs. [redacted] would like to provide proof of payment we would be happy to discuss the matter further with our client.

In response to this complaint. We did in fact send Mrs. [redacted] notice of her account on 10-16-15 to the same address she has listed on her complaint. She never responded to us, however, she did dispute the balance with the credit bureau last month. We have requested the charges be sent to her from...

our client.

Mrs. [redacted]'s complaint that the collector was "extremely rude and condescending" is false. I listened to the entire recording and at no time was [redacted] either. [redacted] spoke with her for almost 10 minutes listening and trying to explain her balance to her. Several times [redacted] told her she would send...

the charges once we received them from our client. At no time did she raise her voice or talk down to Mrs. [redacted].

I'm sorry the customers feels that we did something to cause a concern but we do not operate like that, if it had been the customer would not have been charged.We originally replace the customers navigation card on September 19th 2016 , he came back with a completely different issue heat not...

working using the remote start on Dec 21 2016 with 53,045 miles.   The navigation card is in now way related to the remote start. Even if a customers battery goes dead or is disconnected it does not effect the remote start operations as they are programed in to the a module that keeps its memory. After confirming the customers issue, running though all the tests, checking for operational issues it was determined that the module needed reprogramed to the last calibrations updates. Ford actually has a technical bulletin on this issue .As you can see Ford has actually updated the Technical bulletin as it replaced a previous bulletin. The time to reprogram takes between 20 and 30 minutes, but does not take in to consideration the time for diagnosing the concern. I do not feel any further action is needed. FORD: 2013-2014 Fusion LINCOLN: 2013 MKZThis article supersedes TSB 13-5-28 to update the vehicle model years and include the software for Single Zone Manual Temperature Control vehicles. ISSUE: Some 2013 Fusion and MKZ vehicles equipped with Remote Start and Dual Zone Automatic Temperature Control built on or before 4/16/2013, and 2013-2014 Fusion vehicles equipped with Remote Start and Single Zone Manual Temperature Control may exhibit a concern of the climate control system blowing cold air during a remote start event. In addition, the defrost option may not be available in the Instrument Cluster Settings - Remote Start Menu. ACTION:Reprogram the Front Controls Interface Module (FCIM) to the latest calibration using IDS release 90.02 and higher. Calibration files may also be obtained at www.motorcraft.com.

I have no problem with refunding the customer the Diagnosis fee however I would like to see a copy of the work that was preformed at the other facility and clarify the issue. In reviewing the pone calls from the cr on file, the customer called in on October 11 stating that her vehicle...

was being towed in. That when she tried to start it died and when she tried to start it again it just made an ert noise. When the vehicle arrived service started it 20 times with no problem, as noted on the customers copy. The customer was called the next morning to get a better description of what the concern actually was as it was passing all tests and there were no fault codes stored in the computer system . The customer stated that that 2 weeks prior it had stalled but started back up. The customer was informed the next day that we got it to act up 1 time but it was so quick that it did not register any malfunction data. That we need to confirm it again with all the test equipment hook up to determine the root cause. We never stated that the vehicle was ok, the customer wanted there vehicle back. Hence a week later it stalled again, these types of interment concerns are difficult to diagnosis until they set a code or a complete failure of the component. So if the customer can send the work order I will gladly refund the diagnosis fee.

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Work will be completed for $450.

Mr. [redacted] has mentioned several issues he personally had during this time of service. At no time did Mr. [redacted] mention any of this information to us when we discussed his account. We have no control over Mr. [redacted]s personal issues regarding his inability to access the property that he admitted he was the [redacted] to. Mr. [redacted] ordered and signed for the service which was a 12 month agreement and when we discussed the matter with him he refused to pay more than $100. We accepted his payment and closed the account as a dispute. We also informed him the remaining balance would be reported to the credit bureaus if he did not pay it. At this time Mr. [redacted] has the option to pay the balance or it will remain on his credit. We do not buy debt, we simply report the unpaid balances for our clients.

First of all let me state that all our phone calls are recorded and logged (I attached the log). I have reviewed all the incoming and out going calls. I have listened to the calls and what the customer states is just not what the phone records and recording reveal. The vehicle was written...

up and inspected on June 8th, and parts need to be ordered. First of all she states that she was told that the vehicle would be done at 2pm, that is incorrect. June 9 2015 the advisor told her at 1.05 pm that the part just got here, and that the technician did not come in until 2 pm, that her vehicle would be ready late afternoon or sometime that evening.  She came in at 6pm and stated to another advisor that she was told that her car would be done at 2pm it was not done yet but was advised we would call when it was.  She was called at 8:10 pm and advised that the vehicle was completed.  The next call was June 10 at 7:05pm she spoke with our General Sales manager, she advised him that she notice damage to her vehicle and that she had called in earlier and left 2 messages for manages and she had not received a call back. On June 11 2015 the service manager called the customer, so it was NOT 2 weeks as she states.  On June 23, I called and spoke to [redacted] and advised her about the calls and advised her that since she did not report any damage until late the next day after picking up her vehicle that we would not assume any responsibility. That the damage could have happened at her apartment, work or any place she might have been. That she had not been truthful in her statements. I gladly invite someone from the Revdex.com to come in and listen to the phone recordings. The customer has also put these false statements on social media and I am in contact with our legal department since we do have the actual recording and phone logs which contradict what the customer states. No further action in regards to this consumer.

We received this account from our client on 10-06-2011, and sent notification to Mr. [redacted] the account was placed for collections. On 10-17-2011, Mr. [redacted] claimed our client only serviced his property one time and requested the charges be sent to him. On 10-27-2011, we sent a copy of the...

signed contract along with the payment history and service history to Mr. [redacted] which I have attached. Mr. [redacted] admitted he was the [redacted] and the service was for his [redacted]. Mr. [redacted] is now saying he never had access to this property. On 11-17-2011, Mr. [redacted] said he would only pay $100 towards the debt and wanted to dispute the rest of the balance. We accepted his $100 and placed the account in a disputed status. At no time did MG Credit or [redacted] agree to delete this item from his credit or relieve him of the balance. As a matter of fact, Mr. [redacted] was told the remaining balance would stay on his credit as a dispute.

I suppose Mrs. [redacted] is going to reject any response I provide on this account rather than call us to try and resolve her 3 year old debt. Had we not reported it to the credit bureaus I doubt there would be any correspondence at all from her. The facts remain she did not pay her medical debts that is why she was placed in collections to begin with. We are certainly allowed to collect on this debt, and report it to the credit bureaus as we are under contract to do so with our client.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I have spoken with someone on the phone and through email and have come to a resolution.

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Address: Promenade Park 3568 Electric Road, Minneapolis, Minnesota, United States, 32210-3137

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