Webster Insulation Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: They still are not addressing the fact the agent whom I last spoke to was very rude and did not ever tell me to calm down and did tell me I was being hostile and talking over them!...that kind of treatment is unacceptable. And furthermore, I move on June 12 and forwarded my mail and never did receive any such correspondence . Also, they may advise me of who the company- their client is. I will not call them again and subject myself to such rudeness. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Please see the attached image with the copy of the work performed from the other shop. I believe that this will be substantial evidence for the refund. Regarding complaint ID [redacted], and then I will find the resolution is satisfactory to me.
Regards,
[redacted]

The first letter we sent on June 1st did not have her apartment# and may not have been received. However, the letter we sent on June 29th, 2015 was mailed to [redacted], which is the same address Mrs. [redacted] gave to us when we spoke with her the first time on June 29th, 2015.  We did not receive any mail return or forwarding address from this one she gave to us. The next conversation we had with Mrs. [redacted] was on July 2nd, 2015 and she advised us that she was dealing with our client and would not discuss the account with us at that time. Maybe Mrs. [redacted] has us confused with another company since she is saying she "did not know what this was for". With out going into detail this is NOT related to a medical expense. If Mrs. [redacted] would like additional information on her account, she is more than welcome to call and request the data be sent to her.

Please be advised that I could not find information under the customers name on this complaint. In cross referencing the phone number I did find a customer [redacted].Upon our first inspection of the vehicle we advised the customer that he could pick up his vehicle that we did not...

want to work on it. It was apparent that some one else had been in there working on the engine, there were lots of installation concerns. After discussions with the customer and our advisor we agreed to only check out the driveabilty concerns and the blowing of black smoke. The vehicle still had installation concerns which were noted on the repair order and is noted that those issues should be address with who installed the engine.  Our advisor called the customer and left a message on Jan 22  for him to contact us that we would as a matter of goodwill work with him on this 1 oil leak issue but the customer had not returned the call. The estimate is
approximately  $900  and we would do the repair for $450.