Weebly, Inc.

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Thank you for bringing this issue to our attentionPlease direct your cease and desist request to the owner/maker of the site in questionUnfortunately, we are unable to unpublish the site you mention based on your claims aloneHowever, you can bring a lawsuit against this
person and his site - if you don't know his name, it is possible to bring a "John Doe" lawsuit against themPlease contact an attorney to resolve the issueThank you again

Complaint: ***
I am rejecting this response because: Weebly's response wholly ignores and does not respond to the allegations of this complaintWhat has happened here is that a customer was forced to remain using a service provider (Weebly) long after she would have - once she discovered that Weebly services as advertised were not as promisedThis wrongdoing resulted in my personal data being made available to an unspecified number of persons with a nefarious motive, and to date, I continue to be adversely impacted by Weebly's wrongful conductWeebly's response further fails to acknowledge that I have requested a refund of all money paid by me to WeeblyThe refund I received was a long delayed refund, which Weebly advertises as a guaranteed right of customers to receive, if they should reject the service within the specified "FREE" trial periodThis refund was hindered and wrongfully delayed by Weebly, and is NOT the refund sought in this complaintThe refund sought and specified in this complaint is for the services thus paid to Weebly that I was forced to pay to keep my business web address operational while working on a fix to counteract the damage done by the misleading and fraudulent advertising and marketing of Weebly's servicesRequesting a refund of just the funds I have paid is a more than generous request considering the serious consequences to Weebly for thwarting customer protection and ethical business regulations and lawsSimply ignoring the wrongdoing is never an adequate response, which is what Weebly's response amounts toI will concentrate my efforts towards reaching out to the appropriate regulating authorities to ensure that Weebly is not permitting to continue unethical business practices that are harmful to customers and not aligned with ethical business practices.
Weebly has demonstrated a complete failure to resolve issues they have created by flawed and harmful business practices to the customer's detriment.
Sincerely,
*** ***

Thank you for bringing this issue to our attentionThere appears to have been both miscommunication and misunderstanding on both partiesEach domain (that is not a free .weebly subdomain) needs to be attached to a paid subscriptionIn our correspondence on September 29th, we offered a 10% coupon
to correct the problemEmails on October 5th and 6th indicate that the coupon was used and the problem was resolved by your website designerIf you are still experiencing any issues with your sites, please let us knowThank you again

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
to me Weebly has agreed to refund the $charged to me, when they are able to "locate" this chargeIf they cannot resolve this within days, I will be filing another complaint.Sincerely, *** ***

Complaint: ***I am rejecting this response because: This website must to be deleted nobody can perform on behalf my nameSincerely,*** ***

Thank you for contacting us about your designer platform issueOn October 22nd, 2015, we identified your issue as a bug within our systemAt that time, we notified you that our engineering team was thoroughly investigating the issueThe issue was resolved on November 8th, 2015, which we also
communicated to youWe apologize for the inconvenience caused by this issueIf you're still experiencing any issues with your account, please let us knowThanks again

Thank you for your responseWe highly suggest involving a lawyer in the matter, as we cannot remove the site based on your claims aloneWe sincerely apologize for the inconvenience

Thank you for contacting us about your site transfer experienceWe do indeed see your original correspondence about transferring multiple sites out of your designer accountHowever, it appears as though you left during the middle of each conversation, leaving questions asked by our Support agents
unansweredThey were unable to make the account transfers at that time, because you did not give them final consentWe also see that the account transfers eventually took place on August 9th, If we can provide you any additional assistance, please let us knowThanks again

Thank you for contacting us about this issueIt appears your account was originally banned for fraud as a result of several chargebacksAfter hearing from you that you were unaware of these chargebacks, we issued an apology and re-activated your accountWe were unable to refund your payments, as
they were already refunded with the chargebacksIf you continue to experience issues with your site, please let us knowWe're happy to chat with you furtherThanks again

This Weebly user is experiencing issues with our HD video upload elementDespite numerous attempts to troubleshoot through customer service tickets and our community forum, we have been unable to resolve the issueWe plan to continue troubleshooting until the user is able to consistently upload HD
videosWe have also offered compensation via free service, if the customer would like

Thank you for taking the time to share your experience and suggestions with usWe were unable to offer you a refund, as you made this request after our 30-day refund policyHowever, since your complaint we have updated several aspects of our eCommerce tool that you may find helpful, including more
flexibility in creating and displaying products and categories, streamlined store management, and improved order management featuresThanks again

Thank you for contacting us about this issueWe were unable to refund your purchases at the time of your complaint, as you contacted us after the 30-day refund periodWe sincerely apologize for the confusion and miscommunication on our partWe are dedicated to providing a great experience for our
customers and will consider improving how we communicate the subdomain process in the futureThank you again

Thank you for contacting usWe are still unable to take down the site mentioned, based on your claims aloneIf you can prove that you are the rightful owner of the site, we can revisit our original conversationYou may also want to involve a lawyer if you believe the current owner of the site is
infringing on your rightsThanks again

Complaint: ***I am rejecting this response because: this page has no direct link and can only be found in a search for my name which is uniqueThe creator of the page no longer uses itI will be seeking monetary damages from the creator of the page and from Weebly, IncYour website is causing damage to my name. Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because: The Company Weebly, Inc. used to public my personal info without my consent , they are actions are considering as fraud. I notified this Weebly , Inc several times that someone used my name and create website on behalf my name and use my personal pictures of my property.
Sincerely,[redacted]

The last response to this customer was on March 17th, where we confirmed that an account transfer cannot take place without direct permission from the original account owner (who is currently incarcerated). We have attempted to contact the original owner via phone and email, without...

success.
 
At this time, we believe responding publicly to this complaint may frustrate this customer more. Is there any way to close the complaint without a response? Please let me know.
 
Thanks,
[redacted]

Thank you for contacting us. We're sorry to hear about your situation, but unfortunately we are limited in what we are able to do in response. As you can understand, we are unable to act as a judge in these types of complaints, and can only truly remove the page if ordered to do so by a judge. If...

you do choose to take legal action, we have provided you with an address to send correspondence in your support ticket. Thanks again.

We understand that the password for the original email on the account is lost, but that is the only email we can use to contact the account owner. The account owner can also send a hand written letter to the following address:
Weebly c/o [redacted]
[redacted]
[redacted]
 
Thank you.

Thank you for letting us know about this issue. We have checked our systems once again and found that your refund was initiated on April 9th, 2016. Please let us know if you never received your refund. We sincerely apologize for the inconvenience and delay.