Weebly, Inc.

Thank you for contacting us. We see your original email on March 24th, 2015, which inquired about resetting your password and accessing your account. You received a reply the same day with password reset information. On March 25th, 2015, you indicated that you still could not access your account. We...

spoke on the phone that same day, solving the issue at hand. If you are still experiencing issues with your account, please let us know. We're happy to look into any issue you have. Thanks again.

Thank you for bringing this issue to our attention. We have flagged your customer service ticket, and we're happy to resolve the issue there.

Thank you for contacting us about this issue. After reviewing your customer service interaction, it looks like we tried to assist you on December 1st, 2016, but you did not reply. You may have been seeing the 404 error because the domain set-up was not yet complete. Although we are unable to refund...

you at this time, you may reply to your customer service email so that we can come up with an appropriate solution. We're sorry for the confusion caused by the 404 error as well as the lack of response from our customer service team. Thank you again.

Complaint: [redacted]I am rejecting this response because: To my knowledge the creator of the page died. I can't sue a dead person.Sincerely,[redacted]

Thank you for contacting our Support team about this issue - we're sorry they were unable to resolve the problem at the time. Your experience and feedback are important to us as we strive to always provide the best customer service. We have credited you one month in your business plan, which you...

should see in your account now (the renewal date has been extended). We are also considering your comments regarding the [redacted] Adwords credit advertisement. If there is anything else we can do for you, please do not hesitate to contact us at [redacted]. Thank you again.

Thank you for contacting us. We are unable to process a refund for your subscription, as it has passed our 30 day refund policy. (Please note the 30 day period was passed at your original inquiry about this issue). You will often not see results for your search engine optimization efforts for...

several weeks, which is why you were asked to be patient with the process. We did include a few resources, tips, and tricks to speed up the SEO process as much as possible. However, there is no surefire formula to SEO, and you may need to try a few techniques to maximize your site's potential. We apologize for the confusion.

Thank you for bringing this issue to our attention. Please direct your cease and desist request to your former employee. Unfortunately, we are unable to unpublish the site you mention based on your claims alone. However, you can bring a lawsuit against this person and his site. Please contact an...

attorney to resolve the issue. Thank you again.

We appreciate you taking the time to share your experience with Weebly. Thank you for taking troubleshooting steps and chatting with our Support team. We confirmed that you did receive a refund. If there is anything else we can help you with, please let us know. Your comments here have been passed...

along to the appropriate parties to ensure that both our marketing messages and customer flow are polished in a way that provides the best experience for everyone. Thank you again for your feedback.

Thank you for contacting us. This website does not currently exist. However, a quick [redacted] search of the owners and company turn up contact information for them. If you still have not received your phone cases, please contact the company owners.

Thank you for contacting us about the ownership transfer issue. After reviewing your correspondence, we see that ownership was transferred back to your email address on February 13th, 2016. If you continue to experience issues with your account, please let us know. Thanks again.

Thank you for contacting us. We did change our plan options while your site was unpublished, and this prevented you from being grandfathered into the change. However, on November 23rd, 2016 we emailed you offering free business service for a year or 50% off of a two year subscription. It doesn't...

look like you got back to us about that offer. You're welcome to reply to your customer service ticket to finalize the offer. Thanks again.

Better Business...

Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.[redacted] of Weebly, contacted me by email today and resolved the issue.  I am back on the pro plan that I paid for.  Thank you so much.  Sincerely, [redacted]

Thank you for your feedback. Although we were not able to offer a refund at the time of your complaint, we did credit you three months of your business plan as a courtesy for the inconvenience. If you are still experiencing issues with your eCommerce site, please let us know. We're happy to...

investigate further. Thanks again.

Thank you sharing your experience with us. Although your content was still available, something in the custom code you added was not working properly, preventing your content from showing. We cannot provide solutions for custom HTML, due to both the wide range of uses and associated problems. You...

may find help with custom code from other Weebly customers on our community - [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was finally able to get the upload to work (after literally 25+ tries), and I'm really not vindictive enough to actually want to fight over a few dollars...I just wanted Weebly to know how aggravating it is to pay for their service and have it not work properly.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: If they have reached out and no response from the original email wouldn't you then accept the fact he is not able to respond because of said incarceration you would allow access to my employee who has tried to gain access through every possible method but has been refused. I am the business owner and I would like it to be in my email address which you have on file. [redacted] if they cannot do this then what am I to do? I have paid with my CC every time it has needed to be renewed. But unfortunate circumstances arose when the incarceration took place and he cannot remember the password to the Gmail acct they have on file. Please have them call me at ###-###-#### anytime. I have tried it to no avail. 
Thank You Sincerely,[redacted]

Thank you for contacting us regarding your account renewal. We see that you emailed us on February 20th and that we replied on February 21st to let you know that your refund had been pushed through. Please do let us know if you never received that refund. Thanks again.

Thank you for your feedback on Weebly pricing. We have reviewed your correspondence with our Customer Support team, and it appears that our agent was trying to help you find the best plan for you when the conversation ended. At that time, we were striving to provide you with the best experience...

possible, even suggesting that it would be a good idea to keep your domain at another hosting company. We're sorry for any confusion this conversation caused - we do try to be transparent and consistent with our pricing. If there is anything we can do for you currently, please let us know.

Final Consumer Response /* (2000, 10, 2015/12/22) */
The company finally emailed me informing me that the scooter was damaged in transit and they would refund the money to my account. I have not seen any refund in my account as of today however they informed me that it could take 10-12 days to...

show up.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance, you do valuable work.
Sincerely, [redacted]