Weidner Property Management

This is *** tenant at APT#*** Located at *** Anchorage, AK 99503. This correspondence is regarding my account and lease agreement with Castle Apartment Homes and Weider Property Management LLC. The purpose of this correspondence is to discuss the confusing, inconvenient, and unprofessional customer information I have received from the management staff at Castle Apartment Homes.
On October 1, 2020 at 11:36 P.M. I received an email confirmation from “[email protected]” stating that “This email confirms we have received your auto payment.” The email included an electronic receipt including confirmation number, receipt number, payment account used, and the total amount of the payment accepted.
On October 7, 2020 at 9:14 A.M. I received an email from the same “[email protected]” informing me “Your payment could not be processed. Tenant. ***: $852.08 Please login to your tenant portal or contact property manager to pay your current balance.” The same day later that afternoon (estimation, around 4:45 P.M.) I received a paper notice attached to the door of my residence stating that my payment in the amount of $852.08 was insufficient, that my account had been assessed a $50.00 “N.S.F” fee, and that I now need to pay a total of $902.08 by no later than 5 p.m. on 10/08/2020.
On October 8, 2020 I logged on to my tenant portal to pay the balance of $902.08 as instructed per the paper notice that was received at my residence, when I discovered the full balance on my account owed totals my account to $944.71; not the forementioned $902.08 as was instructed less than 24 hours earlier.

From October 1st to October 7th of 2020, it took the Castle Apartment Homes management team to not only receive payment in a timely manner of the original balance of $852.08, but to ultimately fail to collect on their payment, notify me that my payment was insufficient and to pay $852.08, but on the same day issue yet another “notice” informing myself to pay $902.08 with a late fee of $0.00. I logon to the tenant portal on October 8, 2020 to find the balance owed is now a different total of $944.71 [including late fee of $42.63 (which was originally assessed at $0.00)] owed to my account.
This entire matter has been completely confusing, frustrating, and unacceptable. I have received no phone calls or further inquires from staff to even check up or ask about the status of the account. In the past 24 hours I have received three completely different totals to pay for the insufficient payment towards my tenant account.
I paid my balance owed on-time on October 1, 2020 at 11:36 P.M. with receipt of payment, it is not my responsibility, nor my problem, that Castle Apartment Homes/Weidner Apartment Homes LLC, failed to collect payment for multiple days, ultimately resulting in “fees” given to the tenant who paid on time.
As a newer tenant, I am deeply unimpressed with the service I have received from Castle Apartment Homes. The building is in disrepair, the staff rarely answer the phone, nor do they get back to voicemails that have been left. The building’s security is constantly breached because secured doors fail/break and are not repaired in a timely manner. There is insulation from the inner-workings of the building that have been torn out of the building laying around on the ground and all around the building and garbage throughout the building property, and the inside of the building.
When I first “toured” the establishment, there were shopping carts from nearby businesses, and the rental agent told me, “it’s convenient to have these carts to hall in your groceries.” Are you kidding me? These shopping carts don’t even belong to your business and your using them as an angle to sell me a lease at your property? That is unacceptable, and just unprofessional too. These same shopping carts are still present in the hallways of my building as of today (October 8, 2020) they do not belong there, I do not live at Walmart.

I have since paid the balance of $944.71 with receipt of payment sent to my email address on October 8, 2020 at 1:25 P.M.

In conclusion, I request that my $50.00 “N.S.F” and the “late fee” of $42.63 be removed from my account record and credited to my tenant portal and a formal, written, apology from management staff from Castle Apartment Homes/Weidner Apartment Homes for their negligent oversight of my customer account.

Regards,

***
***
Anchorage, AK 99503

BAIT AND SWITCHERS!!! I made the mistake of signing my first ever apartment lease at motif because the girl in the office who helped out straight up misinformed me on everything that made me decide to sign here. I forgot her name but she was a small asian girl, maybe jennifer? she said my move in date would be june 4 and when I showed up june 4 I was told a unit wouldn’t be available until june 24. me being 19 years old and never having this experience before, I went with it. for the mistake, Christina offered to waive my admin fee and still honor the free month of rent that “jennifer” promised I would get as a promotion or move in special. I was told with the free month off rent that I had the option of splitting up the free month to make my year lease cheaper, or using the free month for the end of the lease. I made sure to ask if that was going to still hold true and I was told YES over and over so I signed the lease. HUGE MISTAKE. on june 24 I walk in and the unit is smaller than the one I wanted. I put up with it cause I had no choice and needed to move into a place asap. living here the air condition has never worked for long periods of time and I had to make maintenance calls
to get it fixed along with many other annoying issues.now that I i’m on my last month here, I called the office to inquire about that free month of rent I was promised in june 2019. they said there was no such thing and that they gave me $200 off my move in as the special. I had literally asked over and over if I was going to get my free month of rent with them waiving the $200 admin fee for messing up my move in date by weeks. they said it’s not written into the lease I signed. so pretty much Motif and all of Weidner Home is a joke. I called the main office to explain the situation and they were no help. I also have to mention that when I was trying to discuss the situation with the leasing office the assistant manager and the office manager were so incredibly rude and unhelpful and taunting.

I have been having on going issues with this apartment im renting from. From October until December of 2019 I had no heat or hot water. I strongly do not feel safe living here due to the homeless people always coming by at night time. I am also dealing with a major mice infestation since July 2020 they did have pest control come by but what they used doesnt work, Also dealing with on going issues with neighbors. I am able to move but the landlord wants me to pay 500$ to break the lease which I find unfair due to all the on going issues here

Let me start off by saying DO NOT move into a Weidner owned property. 1. The outdoor hallways were appealing at first sight...then we moved in and realized people let their dogs do their business right in the hallways. If it is not picked up by the owner, it stays in the hallway for months until it breaks apart and looks like dirt. Do I even need to state how unsanitary and disgusting this is? I should report my former complex (Flats at Santan) to the health department. 2. When the covid crisis happened my boyfriend lost his job temporarily. Instead of weidner doing the right thing and giving relief and grace to their residents, they did absolutely nothing. I reached out to management and they said there would be no late fee. WOW no late fee? We had no INCOME. It seems they shut down all amenities (which we still continued to pay for), sent their employees to work from home, and left their residents to just sit in their apartments while taking their hard earned money. 3. They offer no benefits to military members at all, I guess the risk of dying for one's country means nothing to them. 4. I have been moved out of the Flats for over 2 months now and guess what? They have not returned my security deposit. As I stated earlier my boyfriend was laid off. We need this deposit and it is nowhere to be found. Weidner homes states you should have your deposit back within 2 weeks. The manager at the Flats of Santan offered that I reach out the USPS as they can do no more. How unprofessional. You cannot do your JOB and return my deposit when we sacrificed basic needs to pay our rent during a global pandemic? There is no doubt in mind that if I had not contacted the Flats consistently that Weidner would have just pocketed my deposit...which is illegal. I am absolutely disgusted by your business and employees. If I had not paid rent for over two months I would be evicted. Now on the flip side you will not return my money and it is wrong. Withholding is against the law. I plan to report my complex to the health department and I will file an official complain with the Revdex.com. Weidner has been awful to deal with and I hope people read this and choose to live elsewhere.

They refuse to clean debris from maintenence jobs in a timely manner at portsmith apartments in Everett, which is owned by weidner. They refuse to fence their perimiter to keep homeless people out who walk around half naked to find free electricity to charge their phones and use our outside water spickets. When you call and complain they do not do anything about it, they said they called police but it is not Everett police departments responsibility to secure their property. The apartment manager is rude and dismissive of our complaints and when we call weidner to make complain you can't because the secretary just argues with you, both portsmith manager and weidner secretary have hung up on me when I asked to file a complaint.

highly would not recommend this property to anyone. Just for reference, I paid rent early, most of the time more than what was owed and only had one complaint for playing my music too loud when moving in.
I moved in January 2019 and moved out July 2020, they did the move-in checklist without me and would of left it at that if I didn’t question it.
Weidner is supposed to be of the more affordable places to rent, but I was able to find a bigger apartment in a secure building at a nice and convenient location for about $30 more a month.
Maintenance would never come when I’d be home though that’s what I told them I would prefer. Their reasoning “since you get off at 5 and we work until 6 we may be busy and not make it to you.”
I’ve contacted maintenance about five times. Two or three of those were for same problem, never got fixed so I gave up asking.
The last time I called to have something fixed, maintenance said they would be there 9/10 the next morning. They left my door unlocked WITH the key in the door. I didn’t get home from work until 4/5pm. I let management know and received a pitiful $25 gift card that I’ll never use with a pathetic apology which seemed more like an excuse. I asked Miranda what they would have done in the event something was stolen or my apartment was trashed due to the carelessness of maintenance and Miranda didn’t know the policies say for that. Said she wasn’t going to look into it any further since we already established nothing was taken from my apartment. Sounds lazy, right? When it happens again is when she said she’ll learn her jobs policies.
I’ve also had many problems with my neighbors directly below me. The cops have shown up multiple times. I've called the office to complain and would get the same “this is their last warning” response.
The washers and dryers are not the best. It cost $2 to do one load in the washer and $2 to do in the dryer and I’ve had to redo multiple loads because either the washer didn’t drain the dryer literally did not dry anything. I’ve told the office and they said I would have to contact the company that handles the laundry facility and left it at that.
If I could give management zero stars I would.

Also, when moving out I made sure I was leaving the apartment in better condition than I received it in. I am being charged for blinds that were already cracked when I moved in, for the drip pans and for 1 hour of cleaning. I highly doubt they will actually replace the items they are charging me for, but I’ll never know.
If you want more of your deposit back, or all, I would recommend looking for an apartment outside of the Weidner Community.

They changed me for normal wear and tear after I lived there for 6 years and there was a mold problem that never got fixed

I and my roommates were on a month to month lease with Weidner. We gave proper notice and filled in the form given to us but they informed us that despite collecting rent on the 1st we had to give a months notice on the 15th since that was the sign date of our lease. I have evidence of delivering the notice to Weidner on the 23rd of February, but they claim not to have filed it and now are seeking payment for the month after we moved out. They retain my security deposit despite the apartment being damage free. I am in the process of gathering an itemized cleaning bill and rental agreement for the apartment and have proof of occupancy of a new domicile.

Location is great. Management and maintenance is far below average. Communication is poor with many empty promises. I am 54 and never had an issue with a landlord or property management company prior. Threatening comments and notes left at my door weekly made me feel very uncomfortable. Stayed there for 4 month and moved out despite the cost factors involved. Received *** gift card as a apology from Evan for charges I should have not been charged for. Very unprofessional. We are happy as can be to be in a much nicer community and far away from *** apartments. Think twice and ask for everything to be documented. Even little things like trash removal, cleaning of public areas, pool hours, etc .

During the Covid-19 crisis, my husband got laid off and we were no longer able to pay the rent. Instead of helping out their residents, they charge a $1275 lease buyout fee. They are charging us carpet cleaning and pet cleaning fees even though we put down a $300 non-refundable deposit for our dog and an additional $300 refundable deposit for our dog. All of which should be enough to cover the $195 fee for carpet cleaning, which they initially said it would be used for. They also claim that we will owe $138 for a water bill that runs two months behind, but I have remained current on it the entire 3 years and did not have any issues until they forced residents to begin paying it directly through them instead of directly to the water company. Overall, worst management I've ever seen and communication and compassion are severely lacking. DO NOT RENT FROM WEIDNER APARTMENT HOMES!

I moved out of my Apartment on March 31 as agreed to. I gave proper notice and followed all of office worker Rose instructions. on 4/28 I receive letter from Emily that I now owe them 1794.00. They are saying this is for not fulfilling monthly residency. They knew I was very unhappy with them because they refused to fix my apartment for over a year after the major earthquake. Did it make it inhabitable no was it a major eye sore yes. I would not even invite people over because of how the apartment and the building looked. I was told over and over that they would not fix tell after I eventually moved out. This earthquake resulted in major cracked walls, broken window, and mold. I had informed them of this several times. With the window being cracked and allowing moisture in during the winter allowed black mold to grow around the windows which for both me and my daughter caused respiratory issues. This they were also informed of. They have many dissatisfied residents because of there inability to maintain a livable building. The apartment upon move out was clearer then when I moved in. Only thing that was not done was carpet shampooing due to scheduling issues with COVID-19.

I resided at a weidner property for about 5 months. I had to leave the lease early due to the safety conditions of that property and the lack of responsiveness from the management. I have tried contacting head doffice several times to try to get help with the issue with no response. They want me to pay 4000 dollars for leaving an apartment that almost killed me by electrocuting me with their faulty stove leaving me with ongoing chest pain as a 23 year old, left me with no heat during the coldest months of winter in Alaska, almost set the apartment on fire due to a socket exploding from a space heater they provided us, and left me stressed, mentally and physically damaged, and lowered quality of life due to all of these issues in that amount of time with little to no response or sympathy. I am complaining due to their lack of response, and their business practices I do not believe they are a business that cares about the safety or the well being of their clients.

We left the premises on March 16th for apartment *** at ***. The electric company did not close our account as they were suppose to. We found that we were being charged from April to September for the electricity bill. I reached out on multiple occasions to the management office at the location, as the electric company stated that the apartment must reach out to them to take over the balance that was left due to not being cut off. We are now sent to collections for a bill of 165.24 that doesn't belong to us and that the management team at this location stated they would take care of.

Due to the carelessness and negligence of *** in Anchorage, AK my personal financial property was damaged. Upon learning of their fault, management at *** did absolutely nothing to correct it. Now 7 months have passed and nothing has changed. I've been living with a large balance being reported as a high impact negative rating on my report.

On one occasion they presented me with a payment plan contract. The stipulation with the contract is that I would remain out of collections. They never had my account pulled from collections! I was told they did remove it so I signed the contract. The contract I'm entered into with them is null and void and they won't recognize that either. It is frustrating to be tricked and then be held accountable all the while the company just watches.

The ***, as all companies do with similar powers, must show a reasonable duty of care to their clients because they have the power to cause real lasting effects through their credit reporting practices. In my case they abused their power with wreck-less regard and did nothing to fix it once they accepted fault. I have time and again tried to get them to see this is not fair and needs to be addressed. Their response displayed no accountability. This type of "financial bullying" can not be accepted and companies need to start being held accountable.

It is my hope that some sort of checks and balances still exist in our society. I never used Revdex.com, but when it comes to these sort of things your the place to start. I'm excited to see if this makes a positive impact!

Been complaining for years about the racket upstairs. NOTHING is ever done. I have complained by Email and in person and still NOTHING is ever done. All day, all night something ( A very heavy thing / person) above us is jumping around so hard the dishes rattle in the cupboards, pictures shake on the walls, stuff on the counter rattles, even the ceiling bows at times from all the heavy jumping around. It's been so bad the people below us complained thinking it was us. It's loud to them and they are not even getting the brunt of this racket. Management knows who / what apt the problem is coming from but I have yet to see anything done. Simply by the fact it continues to this day, which is what prompted this review.
I've tried calling to report the racket but in the close to 8 years we have lived here, I have NEVER had somebody answer the phone at the office. You have about a 50 / 50 chance of the front office even being open when you need it. I gave up trying to call or go to the main office.
Note: This site wont allow me to leave the Zero star rating this place deserves.

BEWARE OF THIS CARELESS MANAGEMENT COMPANY!! Since moving in to *** at Main I have had multiple issue with ants in my apartment. I have put in a total of 8 work orders and the exterminators have came and the issue is still happening (I have pictures and videos). Most recently when I came home from traveling for a few weeks, there were ants all over bed. I reached out to the office for the 9th time, but this time to give my 30 day notice to vacate. I let the office know that since my lease is ending in April, the 30 day notice will end my lease in March (30 days prior to my lease expiration). The manager Kristina said that she would reach out to corporate for approval and let me know by Tuesday. Tuesday arrives and she did not call me, the leasing agent Anna reached out to me and she let me know that since I haven't entered any work-orders recently corporate did not approve for me to be let out of my lease sooner without penalty. I asked that she provide Weidner's corporate office information. I reached out to corporate and the woman that I spoke with told me the same thing, that I have to stay/pay until the end of my lease. I let her know that it is against the law for me to live in this infested apartment and since I have let them know about ants in my apartment multiple times and this has not been rectified, I have the right to be let out of my lease without penalty and I will be contacting my attorney. At this point her whole tone changed and she offered to "get more information" and reach out to within 2 business days. She did not call back and had the property manager reach out to me. Once again the property manager let me know that corporate did not approve. These are inhabitable living conditions, I even have an ant bite on me. Quite frankly this is against the law to force me to stay in this infested apartment.

Moved into our 2bd 2bath apartment mid Aug 2017. Before signing the lease we asked if the apartment had flooded and was told no. Later we found out from the maintenance crew that it had flooded numerous of times. As time went on my newborn daughter was getting sick and my son was also. Long story short we found mold we informed them of this. My daughter and son both suffer asthma now and it is linked to the mold per several doctors. we hired a mold inspection company and we had it in record numbers in the wall, baseboards, carpet, and air. We have samples of the mold, pictures, and a video of a licensed contractor cutting into the walls and finding the source of the mold.

This review is for future residents looking to move in. I would like to preface this by saying the staff are nice and they have a bunch of events- more than any of the properties we ever lived in.
However, the way this company operates was below par. We noticed especially because we have been with so much wonderful compassionate property management companies before.
1) The company charged us for replacing a glass stop stove that has a few white cloudy marks. Happy to share photos if anyone wants. In all of the other apartments we lived at, this was considered wear and tear. Also, it works perfectly and is not unpleasant to look at. After many attempts at trying to resolve this issue privately, we were unsuccessful. This review is to warn others that are going to be blindsided as we were. Not only replacing a perfectly functional stovetop is economically irresponsible, it is so environmentally unconscious. Apparently they are known to do this. One of my neighbors told me that when he had his move out inspection, the property manager came in straight to look at the stove top AND ONLY THE STOVE TOP as if he were expecting to replace it (very suspicious). I know a few people who have yet to write their reviews but have had the same experience as we did. Also, when I was moving out, there were a handful of others who moved out as well, if that should tell you something. When the property manager told us to replace it, we tried to disagree. He said that he also would feel the same if he were in our shoes but said that, that is just "how THIS company operates".
2) The apartment was initially unevenly painted from top to bottom. To us, we didn't mind it all that much because we hung pictures around the walls. After our move out inspection, they said they had to charge us to repaint the entire apartment. We thought it was strange because we didn't have any scratches or anything. BUT if that were the case, we said we would paint it ourselves. The property manager didn't like that idea but later said then he would charge us for a 5 gallon paint (so glad we didn't buy it from him because we spent a lot less by using a lot less paint than he said required). We repainted all the little marks that we saw, expecting them to do the rest because our lease says "minus wear and tear". In all of the apartment complexes we lived in, this was THE ONLY place that charged us for painting costs or had a ridiculous standard of "wear and tear.
3) In an effort to first settle this privately, I did email them. In the email, they said they try to be open and honest about the move out charges initially upon move in. I wonder why I never got that conversation about possible move out charges and what to expect.
If you are looking to rent this place, please please make sure to ask the property manager to discuss all of these with you, especially their standards of moveout, before you even sign your lease. They operate very differently than other properties that we lived in and you should be aware!

When vacating my unit, a walk down of the u it was performed with a complex representative. Cleanliness of the apartment was never brought up as an issue. On the contrary, I was praised for how clean the apartment was.
The unit was cleaned following and meeting all the requirements outlined in a complex provided move out guidelines.
During the said walk down, the apartment complex representative stated she saw no reason not to receive a full refund of the deposit.
Three weeks later I received my security deposit back with a deduct of 200 dollars for cleaning fees. Upon request for clarification, the apartment complex management sent me a so called proof of cleaning charges that only reads "move out cleaning" with no detail as to why or what required additional cleaning. The cleaning allegedly took place over three weeks after I vacated the unit.

Close maintenance request an don’t do the work. Carpet has been in my apartment for the 7 and a half years I have lived there an the years the last tenant was there. Carpets have been flooded in on from neighbors apart twice and the laundry room three times. Pulled carpet an mold was on it. “Cleaned” and laid back down. Same maintenance request has been on going since August for a door. Put in work orders for stove sparking an stove top not working an no outcome. Management is rude. No timely property up keep on snow, lawn or lighting.