Weidner Property Management Reviews (%countItem)
Weidner Property Management Rating
Address: 9757 NE Juanita Dr Ste 300, Kirkland, Washington, United States, 98034-4291
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I have been living here a few months and this place seemed ok at first. It being a new apartment complex I expected everything to work. But my new place needed carpet repair, sliding door to outside balcony was broken, washing machine leaking, almost all security gates have issues, I over pay for a secured parking spot where the security gate is broken and instead of fixing it, they put a speed bump in and my car along with other sports cars have the bottom of their vehicles ruined. I wouldn't recommend this place. I love Woodinville, but will not stay here in the future.
To whom it may concern,
My apologies for the delay in filing a complaint, only recently did I learn I could file a complaint through Revdex.com.
I had just transferred locations within US Army Corps of Engineers. After living at ***, I filed my notice to vacate, paid the associated lease breakage fees, and turned over the apartment at the end of January 2019.
Lions Gate had kindly provided a list of things to do and clean before turning over the apartment back to them. They mentioned cleaning the bathroom as well as cleaning the carpet.
I paid for a carpet cleaning rental, as is common practice, and cleaned the carpet. I also spent time cleaning and bleaching the bathroom. When the deposit was returned, I noticed that $50 was withheld for the bathroom cleaning and $80 for the carpet cleaning.
I have photos of the sufficiently cleaned bathroom and carpet, as well as receipts for the carpet cleaner
It should be clear that $130 are withheld incorrectly as the work had already been done as required. Any work done after was at the expense of the landlord, as I had fulfilled my obligations under the lease.
Thank you
To Whom it may concern, The valid charges equaling $130 were necessary in order to bring the apartment back to the original state in which the past resident received it. It took a total of 2 hours of cleaning for our team - attached is the move in and move out inspection sheet detailing the condition of move in and when possession of the unit was turned back over to the Lion's Gate leasing office. The bathroom was noted as being very dirty per the maintenance technician who completed the turn.The lease agreement further underlines that every apartment must have carpets cleaned to a professional standard - a rented carpet cleaner does not meet this standard. only a professional cleaning service does. Had a professional service been used a receipt could be provided to the office."Resident agrees that soilage is not normal wear and tear and further agrees to clean drapes and carpets to professional standards or request Owner or Agent to do so at Resident’s expense.”Both the Regional and Corporate office are in agreement with the valid move out charges and no adjustments will be made.
The staff is friendly but not thorough , organized, knowledgeable, or helpful. I have to call or email more than once for all concerns and I don't get a timely response. Almost every maintenance request has taken multiple attempts to resolve. I can hear the garages opening below me. the doors closing on the units around me. the 9 foot spring loaded entry doors to the units definitely don't help. The landscaping wasn't touched until recently and there is still many areas full of dead brush and overgrowth as well as litter and feces. When the landscapers come they use a leaf blower and coat the vehicles with dust and dirt. Pesticides arent working inside or out. Theres large cockroaches and crickets in the halls and trying to enter my unit. Inside theres a little long, insect with pinchers that appears in all rooms and in fact dropped next to my dinner plate while eating a few days ago. Valet waste misses days randomly and I have let management know. The front office doesnt receive packages and have some issue with the various delivery services where they wont even attempt to come to our buildings..so Ive had to go to the ups station across town and pickup or have delivered to a clients house instead. The bbq grilles have almost no instructions and the knobs arent clearly marked so you could follow what little instruction there is..and it's a toss up if the grilles work. The main floor of the apartments hallways could use a daily sweep and mop because of the dogs, trash , spills and traffic. Numerous pet owners walk their dogs without a leash and I have been surprised by the random strange dog at my feet on more than one occasion. I tried to be as clear and factual as possible omitting personal opinions so that someone could change these things that are clearly affecting all tenants.
The property manager charged my husband and I almost $1000 for damages after living in a one bedroom apartment for 3 months (two of those months my spouse was deployed). We broke our lease early after the apartment manager refused to handle a very dangerous living situation that he enabled by refusing to trespass another residents guest who threatened to kill my husband and myself 3 times and 5 police reports later. The lease states nothing regarding a specific move-out fee, so Joshua charged me $700, on top of keeping my deposit AND charging me an additional $500 for carpet repair. I emailed Josh for a copy of the carpet repair receipt and he sent me a QUOTE FROM A DIFFERENT APARTMENT he got 20 MINUTES after I emailed about it ( almost 2 months after move it). I told him it was ridiculous that he didn’t have a legitimate receipt and that I didn’t feel comfortable paying for something that an inspector didn’t even look at. I emailed the REGIONAL DIRECTOR about this matter and he replied with calling me a completely different name while stating that he would get the file the next day and give me a call. It’s been three weeks and I have not heard a single thing. To top this all off, I recently received a collection notice for the balance due. I am livid because this was not only handled extremely poorly but also very shady on Ptarmigan Meadows staff but also Weidner Properties Senior Area Director.
To whom it may concern,
The Ptarmigan Meadows team followed the correct policy and procedure when addressing the concerns with a guest of the resident. Due to privacy laws, we are unable to disclose personal information regarding the other resident which in turn could cause the perception that correct action is not being taken when it is.
The past residents chose to move forward with lease termination. They were charged for cleaning based on the condition the apartment was left in and for carpet replacement as the carpet was brand new at move-in and was damaged by pet urine during the 3-month residency. Attached is the quote sheet that was provided to Amelia upon request (and before the carpet replacement was completed) and the actual invoice that was received later after the replacement was completed. Also attached is a picture of the carpet with a large/dark stain - the pet urine soaked the pad underneath and while the surface of the carpet does not show the extent of the damage the smell of urine could be detected when the apt was walked.
As a customer service gesture, the Ptarmigan office had waived the $35 pet rent and $300 pet fee due to the residents moving out when those were to be charged. Both the Regional and Corporate office has reviewed the valid charges and they will not be waived or reduced.
They ripped me off for my seciurty deposit, charging frivolous charges and returning $182 out of $500.
Revdex.com,
Also when I was moving out they tried to give me a ticket while I was unloading! When I complained she gave me attitude in the office when I checked out. They are supposed to make moving out smooth not hinder you.
Thank you
Hello,
I am assisting on a response to a complaint made by *** – I am unable to attached pictures taken of the unit after move out so am doing so in this space in an effort to resolve this complaint.
*** is disputing the move out charges however per the refurbishment sheet, move in/out inspection (which noted the condition of the apt before move in and after) and pictures taken of the unit after move out, the charges are valid and will not be adjusted. Below is a break down of the charges – *** will be getting a refund back of $182.56.
$500 security deposit -$154.44 - apartment cleaning charges -$140.00 - Carpet cleaning & repair charges -$23.00 - 4 drip pans and 1 light bulbs Total charges: $317.44 Amount to be refunded: $182.56 A check in the amount of $182.56 was cut and mailed out from the home office on 9/26. It should take 10-14 business days to reach the recipient. We have pictures of the move-out but are unable to attach as they exceed the limit. We are happy to send them to an alt email address should it be needed.
Jennifer C | Customer Service and Reputation Specialist Weidner Apartment Homes 9757 NE Juanita Dr, Ste 300 Kirkland, WA 98034 D: (425) 250.2961 F: 425.250.3311.
[email protected] | weidner.com What Matters to You, Matters to Us.™
Complaint: ***
I am rejecting this response because:
They have not said anything new. As I said the car photo is irrelevant as I was unloading and I sent my photos showing I was unable to park in my spot because the other tenant was parked in it. As I stated they were giving him a ticket when that photo was taken! Also the carpet was in the same condition as when I moved in. They notice when you move out not when you move in. They probably don't even repair it and pass the same scam onto the new tenant. All of their charges are false and/or frivolous such as the light bulb.
Sincerely
During my year long lease at Ptarmigan Meadows managed by Weidner, Our landlord repeatedly broke our lease agreement, several Alaska state legislature laws, and the Landlord Tenant Act. He has repeatedly ignored me and told me that it was my fault when in fact even his colleagues and mangers stated it was his mistake. He is now with holding over paid rent money and refusing to give it back , or give me any information about our move out and inspection.
To whom it may concern,
As the former resident was not on NTV in the system the full rental balance for September appeared on the portal when thet went to pay instead of the pro-rated amount which would have reflected rent for 9/1-9/13. We will be refunded back rent that was paid for 9/14-9/30. While there was a move-out inspection conducted it was not filled out and signed off on as the CD who was performing the inspection was filling in from a different property. They let *** know that the inspection would be completed once the CD was back on the property. The CD spoke with Daynie and let her know he was still completing the move out paperwork but would have that document to her this week once completed so that she could review. After move out we have 30 days to complete and have this move out statement sent to the resident but the team is making an effort to have it completed well before the 30 days. In review, we do not see any evidence of the Ptarmigan team violating the lease or any other statues. The move out paperwork will be sent out to the past resident this week and a refund for the rent paid for the 17 days will be processed and then a check cut and mailed out from the corporate office in WA State.
The carpet cleaning charge was the standard carpet cleaning charged all residents are charged as the carpets are professionally cleaned before move-in - there was no extra charge for odor. In the move-in inspection sheet the scuffs and marks near where the furniture was and dirt on the walls were not notated on the move-in inspection sheet. Also attached are pictures of the heater - and the filter. Duct tape does not hold the heater together as the filter slides into the slot. The filter from these pictures needs to be changed which is the resident responsibility to notify the office - had we been notified we would have been able to change the filter out.
Per my last email, we sent a revised amount due back - the past resident's DA had not yet been updated as I had just notified them of the balance due adjustment as the paint charges were reduced. A check in the amount of $579.36 was cute and mailed out on 9/27/19 so we are well within the time frame - The resident ledger keeps a running tally of all credits and charges. The over payment on her account was treated as a credit - attached is the resident ledger which shows the most recent transactions from the ledger where you can see there was a credit for 17 days after move out, and after that, the charges are from the DA.
Both the Regional and Corporate office is in agreement with the final balance due back and this will not be adjusted further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I have been living in my apartment for a year now and I have complained to management and maintenance about the smell of the water from the very first week I moved in. It’s in bearable and smells like sewer water. They bleach the tank and the smell comes back again. They promised to change the tank but that never happened either. I have emails of me asking them and them ignoring me. I had a dentist appointment where they extracted a tooth and it got Infected and the doctor told me whatever water I’m using to brush my teeth infected it. At this point I’m okay with them breaking my lease or a changed water tank if not I want to take action.
To whom it may concern,I have verified with the Residence at the COR that this matter has been resolved. A new water heater is scheduled to be installed in the apartment today. Our sincere apologies for any inconvenience this might have caused the resident. We appreciate being notified of this issue and will be using it as a learning and training opportunity moving forward.
I had recently inquired on an apartment with Weidner Property Management, and this is my first time doing this on my own so I am very apprehensive with this whole process. I had found a possible unit that I wanted to call home but within the week of making the deposit I had a hard time reaching someone within the office to try and move into the unit, as well as make the rest of my deposit. Upon making the rest of my deposit I apparently had insufficient funds which is my fault but I was never called and notified and then charged an extra $50 for the missed deposit. When I decided for a different location I was then told that I had to pay "rent" for the time that I held the apartment. I understand that I showed intent on renting the apartment by making a deposit but I was told that I would be able to get my full refund if I were to change my mind and now thats not the case. I told the manager that I had tried calling and left voicemails but they blamed it on phones that were not working.
To whom it may concern,
*** first applied on 8/15 and upon approval paid a partial deposit of $200 to hold the unit until 8/20. The move-in date was set and confirmed for 9/5/19. The remainder of the deposit was paid on 8/23. The first check of $200 bounced on 8/26.
When *** contacted the driftwood office requesting to move the move-in date up to 9/2 this email was not received as the office is closed Sat/Sun. Due to the holiday, the office was also closed that Monday, 9/2. The office followed up with *** 9/3 by phone and email but was unable to discuss further with *** when she got her on the phone as *** expressed she was with the client. That afternoon a sister property of Driftwood sent a request for an application. The Driftwood associate was again unsuccessful at getting ahold of ***.
The office team attempted to reach out to *** again on 9/6 but did not receive a response back until this past Sunday with a request from *** that her deposit is returned.
Within the application, there is a clause that states the deposit will be forfeit upon approval should the move-in be canceled 24 hours after approval. Because the apartment was held by *** past the 24hr cancellation prior the pro-rated daily value will also be charged for each day of holding the apartment. With a base rent of $875, the daily rate will be $29.17 per day. We will only be charging from 8/23 to 9/3 even though we were not officially notified until the 8th that *** would not be moving forward with the unit. The charge of 11 days rent comes out to $320.83.- as it is the policy in AK State to charge for all days the unit is held off the market after the 24 cancellation policy.
Alpine is the apartment where me and my wife first lived together. The place was exactly what we needed at the time. She goes to school at UAA so its only a 5 minute drive to campus taking Tudor. Going on FT. Richardson base when there is no traffic it goes between 10-15 minutes definitely way less if you to through Boniface gate. For the 1 bedroom it was awesome as the kitchen area and living room were open to each other and it allowed us to stay connected. The bedroom was separate so it helped keep the smell of cooking away if you wanted to. The heating in the building is centralized and boy it worked too well great for the winter. Definitely get an AC though installed or a good fan during the summer which they can assist you with as it can get hot during the day even with the windows open. Never had any problem with people stealing my laundry. Maintenance people are there asap if you have a major emergency like water, gas etc. When the earthquake happened in 2018 their office was open for extended hours for a couple weeks to sort out issues people had. Their facilities are dog friendly, and they have a gym in the main office that has 4 treadmills. They have a security team that roams the premises after 10pm. They’re also pretty quick to handle belligerent neighbors should you file a complaint against them. The neighbor infront of our apartment was good, however his son was loud and obnoxious at times. I didn’t file the complaint per say but they’re really loud so someone else probably did. Anyway they were offered warnings multiple times and eventually got an eviction notice. Besides that incident the neighbors are courteous and give you a sense of community should you be open to it and they also respect privacy if that is what you prefer. It’s literally midtown so walmart, fred myer, rei, food places, drinking spots, uaa and pretty much everything is at arms reach. When we were looking for places to live this was the only place where there was no crime nor gunshots in Anchorage as close as you can get to UAA and Base. Overall highly recommended.
When we moved in (April 1, 2018) the manager walked us through starting at the East side entrance. The manager stated that the bump will be fixed that is located right in front of the outside stair way. On December 3, 2018 my daughter slipped and fractured 4 bones in her foot and broke one bone on that bump. We went right to the ER that same hour and they did x-ray and CAT scan and found these fractions and broken bone. She had surgery the following Friday on her foot and now has a plate and a screw placed in to hold her arch bone in place to heal. She was put on a boot and has crutches and a scooter to help her get around. She still has more Orthopedics appointments and has follow up appointments scheduled with her doctor in the near future. Now we live on the 3rd floor in this building where there are no stairs is and my daughters and I have to walk up and down every day passing over this bump, which gets ice on it during the winter. Also at that time they had not put any sand/rocks on the driveway and it was very slippery. My kids are both full time UAA students and I have a full time job. Now my niece who lived next door to me slipped on the same spot in the beginning of the fall time on the same spot and ended up at ER too. Very Unsafe!
To whom it may concern, We are sorry to hear about such an incident. The Quiet Creek office staff maintains the area full of gravel to level out the area. On the agenda for this summer, the step will be fixed. As of right now, we are looking into getting the area fixed and will know by late 2019 if this will be on the schedule for 2020. Unfortunately, this project was not approved for Summer 2019.
I have been communicating with the apartment managers back and forth. I was away at training for enlisting in the United States Air Force Active Duty servicemember. I did not receive any notice to give notice about my lease agreement. I have a lease that I was supposed to move out on June 8th, 2019. They have received my proper email notice that I have forewarned several times to, and they keep asking for the email for me to forward and I have several times and showed numerous screenshots and they still haven’t accepted it. As an active duty servicemember I cannot afford to pay rent full rent in June due to being ordered to come to Minot, ND. I can afford to pay the $280 or whatever it was for the 8 days of June I was required to pay. I gave proper written notice and I do not want to pay full rent for June. They do not email anyone with notice of lease’s ending, only paper copies on the door and I gave them all of my ordered showing I have been away at training (basic military training, and the I am training) with the dates and showing how unfair it is they are treating me. Please help me, I can not afford this and they just care about money and just won’t cut me some slack with their lack of noticing their residents abut leases expiring and not forgiving their active duty service members.
To whom it may concern:
After this complaint was submitted, the Leasing Office received an email from the resident that designated notice being given on April 30th. This notice was accepted and the resident was charged for rent June 1st-June 8th only.
Starting off, I was so excited to move into Skyline. Everything seemed too good to be true... Until my first 48 hours of living here.
Long story short. I’ve had to put in 12 maintence requests in only 2 months of living here. Everyday it is something new. Yes, they do get fixed within a reasonable time, but WHEN does it stop? Everyday something breaks, squeaks, falls off the wall, etc. I’m paying $2100+ for an apartment that I feel like I should be paying about $500 a month for. I’ve put in multiple requests for the same thing. Now i’m annoyed.
We were also woken up at 2AM my our neighbour who decided he was going to push our (video) doorbell & yell “*** you guys”. This also isn’t the first time he has tried to confront us. We’ve also been woken up by other neighbors yelling & even throwing stuff off of their balcony’s & even had about 7 cops another neighbors door, multiples times, for whatever reason. Cops are at the property almost everyday.
Went in to the office today to speak to the Property Manager Jess about options for me to leave & move to another weirder property & received nothing but an attitude; Head-nodes, finger pointing & an unsympathetic understanding additude. I’m to the point, where I’m going to most likely pay my way out of the lease. There is no way I can’t stay here 4 more months, to be able to transfer to another Weidner company.
Can’t wait to be out of this place.
A few extra side notes:
-Parking here sucks, they swear to you, before you move in there are so many open spots, not true. There are numberous people who don’t have stickers on their cars, in which the office claims you need to have or else you will be towed.... not true, they’ve been in the same spot the whole time i’ve lived here. I may as well not even pay the $30 they make you pay for parking when others most likely don’t pay
-They charge you $75 a room to add a light & fan. Lol So make sure you buy a lamp!
-Pool is always dirty, not sure when/ if they clean it?
-Access control doors are always broken, anyone can just walk in if they really wanted.
Unfortunately I rented from this organization which unfortunately has rentals in several states. What I found after moving out was that for one, the company obviously felt no sense of urgency to return the deposit (what was left of it). In fact I waited over three weeks before the check arrived. Second, even though I did the honest thing and pay the remainder of my lease when I was deployed suddenly, still they charged me for pet rent and other misc. fees even though the apartment stood vacant. Last but not least, when the statement arrived showing the final move out charges, it was next to impossible to make sense of which, I am sure, was intentional. When I confronted the manager she had a hard time explaining it as well. I have rented in other countries and never have I been treated with such disrespect and dishonesty. Avoid Weidner apartments if you value your sanity and your pocketbook!
I'm a resident of Alpine apartment for more than 2 years. Through these 2 years I'm very surprisingly find out how unbelievably horrible the property management could be.
1. Last year I got a notice said I was not paying for the pet fee and our lease was terminated, we would be evacuate soon. It turned out to be someone forgot to charge us the initial pet fee (we were paying the monthly pet fee all the time). We understand that people make mistakes so that's OK.
2. Yesterday when we got home from a short trip we got a notice taped on the door said we did not pay the rent and we would be evacuated. Our rent is deducted automatically from my husband's payroll every month and it is paid on time. Guess what, someone messed up again.
3. This morning they put the yellow windshield block on my car and I had to take a cab and late for work. My parking permit is hanging in my car all the time, if someone cannot see it they have to see their eye doctor, or they just want to charge me the parking violation fee?
4. I'm not mentioning the details like the lobby smells like dog *** all the time, when the contractors painted the wall they triggered the false fire alarm twice, ect.
Conclusion: If you want to live longer (scientific research shows anger makes people die younger), please stay away from this apartment.
Hi ***,
We thank you for bringing these concerns to our attention and sincerely apologize for any inconvenience you have been caused. I have verified that the windshield block was removed 09/12/2018 and the office did determine that your parking permit was present and not seen by parking patrol and did apologize for the confusion on 09/12/2018 as well. We always want residents to share any concerns they have with the leasing office, so that we may work towards improvement and we appreciate you taking the time to do so.
Charged on move out expenses which were incorrect and threatened to send me to collections after I disputed charges which were frivolous. Also charged for the entire apt vinyl flooring including flooring with no damage. When I continued to dispute they tore the floor themselves to obligate me to pay.
I have lived in several apartment buildings in Seattle and this was easily the worst that I've experienced. The community is generally friendly, but wholly unresponsive to any request (polite or otherwise) to keep noise down, and the amount of children present means being prepared for regular screaming in the courtyard (treated as a neighborhood park) from 8-8 most of the spring/summer. This was especially difficult as someone on the autism spectrum with audio sensitivities, but the management staff was beyond unhelpful and disrespectful, and largely focused on rebuking me for bringing the noise to their attention. Avoid Weidner Apartments in the future, they are far removed from their properties and care only about $$$.
To whom it may concern:
During the summertime, the pool area is open and available for residents enjoyment. There are pool policies and rules in place that advises residents to be mindful of neighbors and to keep the noise volume at an appropriate level while at the same time enjoying the amenity that is provided. The complaints that were submitted to management by these residents occurred during office hours - no after-hours complaints were submitted. Being that they were submitted during office hours the office had the opportunity to listen to the noise levels and in listening to the levels, they were not above any normal speaking or laughing volumes - aside from the complaints brought up by these residents the leasing office has not received any additional complaints from other residents in the community regarding the pool and noise. The community director contacted these residents directly and provided several options to them all of which were declined. Options which included transferring to an apartment that did not face the courtyard (where the pool is located) adding a white noise machine or fans to obscure any noises that could be heard.
http://www.nxtbook.com/nxtbooks/wpm/residenthandbook_2016/index.php?startid=4#/4
Page 4 of the Weidner Handbook states: "Running, screaming, playing loud music or acting in a boisterous manner is prohibited in the pool, spa, and deck areas." This wasn't enforced. Watercrest offered to place a sign or two around the pool reminding residents to be conscious of their neighbors - this didn't happen. Watercrest offered to send out an email to the community with a similar sentiment - this didn't happen.
Management has such poor response time/consistency, many complaints were not filed as these issues occurred literally every single day. I took many measures myself to deal with the noise, like fans, music/headphones, white noise, and still the piercing noise from the pool persisted - only then did I complain, and was met with condescending platitudes about ideas I've already tried, and zero effort to actually do something to help the situation besides a passive "well, you can move with under 2 months on your lease to another apartment if you'd like."
"Being that they were submitted during office hours the office had the opportunity to listen to the noise levels and in listening to the levels, they were not above any normal speaking or laughing volumes." So unless it is a disturbance to management's own ears, it is a not a valid complaint? This is a terrible attitude to bring into any conflict resolution, and sets up a self-fulfilling dynamic of one side not being listened to.
Finally, thank you for the defensive response, you have reaffirmed to me that leaving Watercrest was one of the best decisions I could have made.
Weidner Homes is advertising their A1 floorplan one-bedroom apartment at Sonoma Landing in Gilbert, AZ, as 899 square feet--but they are including patio and an outdoor storage closet in that figure. Interior living space is about 800 square feet. Their online floor plan only includes dimension for three rooms, making it harder for potential renters to see this. Very misleading.
I went to *** Apartment for a tour and the leasing manager stated that the unit available was not ready to tour so I toured the one bedroom mo*** instead. The leasing manager also stated that the layout of the mo*** would be exactly the same as the one bedroom that would be rented out. I really liked the way it looked and therefore decided to move forward with applying, which I was accepted immediately. The next step was to pay a $450 holding fee, which took the unit off the market. The holding fee was nonrefundable after 24 hours in which my friend and I did not think would be a problem as we liked what we saw in the mo*** and was expecting to get the same layout. Moving forward we payed the first month rent and signed the lease online. On move-in day, we saw the actual apartment for the first time, which was nothing like the mo***. The leasing manager never mentioned that the unit for rent was a wheelchair accessible apartment. We were very disappointed as there were a lot of cabinet space missing in both the kitchen and bathroom to accommodate the wheelchair. And not having cabinet space would have been a big factor in deciding to move forward with renting in the first place. After discussing with the leasing manager, the only option was to move to a more expensive unit or to terminate the lease. We decided to terminate the lease within the first 24 hours of signing. They refunded everything except the $450 holding fee. However, we did not plan on needing to refund the $450 because we were not expecting a handicapped unit, which they failed to mention.
To whom it may concern,
The *** team went above and beyond in providing quality customer service to the applicants. The team worked with them closely and answered any questions or concerns they had through the process. And while the partial ADA apartment design was relayed to the applicants during the first meeting (they toured the community with the CD a month before returning back to apply) we understand the customer's frustrations in not having this feature of the unit relayed to them, after the initial contact. As a further customer service gesture, the amount of $450 will be reimbursed back to the canceled applicants. A check will be cut and mailed out from the corporate office in Kirkland Wa and should take 7-14 business days to reach its destination. We wish them well in all their future endeavors.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Please have the reimbursed check of $450.00 made out to *** and sent to ***, Federal Way, WA 98023
Apt ***
Sincerely
STEER CLEAR, folks. No joke. It's as stressful as it gets.
AVOID THIS PLACE LIKE THE PLAGUE. The entire complex needs to burn to the ground. It's infested with homicidal vermin of the two-legged kind AND insects. Children play where homicidal drivers frequently 'dune race' through the parking lot. The management is unresponsive, simply cares not. I could go on, and In hope you get the idea. Are you reading this, Mr. W?
The Club at Eagle Pointe Community Director has been in communication with the resident regarding his concerns about cars being driven over the speed limit within the community. The Community Director had emailed the resident a few times inviting him to meet with him in the leasing office. Unfortunately, the resident canceled the appointment and since then they have not been able to meet despite the Community Directors efforts to coordinate a meeting. Within the community, there are signs of 5mph posted at various entrance points to the property. At move in the parking lot expectations are gone over with every resident.
Reviewing the resident's work order history, we see only one work order from 2017 regarding pest control. A single centipede was reported in the apartment and the pest control vendor was called out to do an inspection and remove the centipede. After this visit, the resident complained a second time and the pest control vendor was sent out for a second inspection but nothing was found at this time.
To say no bugs were found is a lie. I showed receptionist Jessica pictures the first time. The second, I took a picture of, but deleted, thinking I didn't need it. There are STILL two dead bugs sitting in the vent presently. Is anyone REALLY deterred from speeding by posting a few barely visible, tiny sings? This place is greed pit with little concern for anyone.