Weight Watchers International

Thank you for contacting Weight Watchers.You would be responsible for payment of the check written to Weight WatchersThis is a non-reporting collection agency of which Weight Watchers uses to collection paymentsIn order to receive a refund, you would mail the Monthly Pass voucher valid dates (3/ [redacted] - 42015) would need to be mailed to Weight Watchers, [redacted] .The monthly pass account has been cancelled as of so no further billing will occur.Feel free to contact us with any further questions.Sincerely, [redacted]

Thank you for contacting Weight Watchers.WeightWatchers values our customersand takes pride in making sure our products meet and exceed their expectations.We have made efforts to ensure our customers understand our products and whatthey are purchasing We will refund the entire amount paid due to medical The refund amount will be $ You will see this on your next billing statementWhen we issue a full refund the account is also closed Please feel free to contact us with any questions[redacted] Weight Watchers International

[redacted] ***,I work for Weight Watchers in the Corporate Affairs department If you can, please call my department directly @ ###-###-#### We will correct this situation for you User Name: [redacted] Sub: [redacted] I am putting notes on your account that you will be calling and should be assisted.Refer to user name and subscription number listed above.Best, *** Weight Watchers International

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I need a confirmation that my Credit Card has been deleted from EVERYTHING that has to do with Weight Watchers ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have confirmed that your email address ( [redacted] ) has been unsubscribed from our list This process takes up to 10business days from the date of your original request We apologize as previous request to unsubscribe have been unsuccessful WeightWatchers practice is to send email only to addresses from which we havereceived opermission from the user.Please let meknow if you have any further questions.Thank you,*** Weight Watchers International

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I never received the $dollars back into my account.032015POS WithdrawalPOS Withdrawal (ELN) WEIGHTWATCHERS.COM WEIGHTWATCHERS.COM ###-###-#### NY $5.00But, I am satisfied with the new [redacted] which I received today.Sincerely, [redacted]

Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectationsWe have made efforts toensure our customers understand our products and what they are purchasingIn the customer’s case, we took several steps to inform her that hersubscription would automatically renew unless she cancelledOn step one of the siprocess, she entered her information on the payment plan and health profile pageOn the very same page, there is a paragraph located directly under the payment plan options that explains your account will be renewed automatically until this is cancelledClick this link below will take one to this [redacted] On Step three of the siprocess, we invite the new member to read and accept the subscription agreementThe message reads, “By checking this box, you acknowledge that you have read and agree to be bound by our Subscription Agreement”The Subscription Agreement, which she agreedto before gaining access to the subscriber tools, clearly sets forth our automatic renewal policy.By clicking on the link below, you may refer to our subscription agreement for additional inquiries you may have regarding our automatic billing policy [redacted] In addition, when her subscription was processed successfully, she was brought to a welcome pageCustomers are asked to print this page so that they can keep a copy for their recordsIt is their online receiptThe individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed and forcancelling their account before it is automatically re-billed.We evaluate eligibility for refunds on the basis if when the e-mail, fax, or letter requesting cancellation was sentDue to these terms,the customer is not eligible for a refundHowever because customer service is important to us, we have issued a full refund of $ which usually takes to reflect from today’s date of 5/*/Please note this time frame is when it is delivered to her [redacted] account; we cannot speak how long it will take them to report the money to her own accounts [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have a banking statement showing $was deducted form my account by Weight Watchers on Feb**, transaction # [redacted] I will attach the statement if need be Therefore they are incorrect in stating that Febwas not paid My account was on hold because my bank issued a new debit card This is when I got the notice from Weight Watchers and called them to give new credit card information and to have them correct my monthly charge I was told the only way it would be corrected would be if I was to cancel and rejoin and repay the sign up fees I don't feel I should have to do this I wanted to just have my monthly fee changed to what they initially advertised it as This is when I closed the account because I refuse to pay sign up fees twice In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As of November **, there still has been no refund to my card I spoke with an associate at Weight Watchers on November *** That is business days In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for contacting Weight Watchers.Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations We apologize for your experience and confirming the LT eTools account was cancelled March *, with no billing to the credit card on file.Feel free to contact us with any further questions or assistance needed.Sincerely,Weight Watchers Customer Care

Thank you for contacting Weight Watchers.WeightWatchers values our customers and takes pride in making sure our products meet andexceed their expectationsWe have made efforts to ensure our customersunderstand our products and what they are purchasingIn this customer’s case,we took several steps to inform [redacted] that her subscription wouldautomatically renew unless she canceledOn step one of the siprocesses; *** [redacted] entered her information on the payment plan and profile pageOnthat very same page, there is a paragraph located directly under the paymentplan options that explains that her account will be renewed automatically untilcancelled Please refer to the web pageto review this information: [redacted] On step three of the siprocess she was asked to read and accept the subscriptionagreementThe message reads, "By checking this box, you acknowledge thatyou have read and agree to be bound by our Subscription Agreement” The Subscription Agreement, which he agreedto before gaining access to the subscriber tools, clearly sets forth ourautomatic renewal policyPlease refer to the web page to review our subscription agreement foradditional inquiries you may have regarding our automatic billing policy [redacted] In addition, when her subscription was processed successfully, she was brought toa welcome pageThe billing message in step one of the siprocess, alsoappears on this pageCustomers are asked to print this page so that they cankeep a copy of this online receipt for their records The individual subscribers are responsible for the terms of their subscriptionincluding the price plan under which they are billed and for canceling theiraccount before it is automatically re-billed We do no monitor any subscriber accounts for usage,therefore would not know two accounts are for one or additional individualsHowever, while it is not our policy, customer serviceis very important to us and we have been authorized to credit her account forsix months of each of the accounts Shewill have an additional refund of $applied as months was alreadyapplied to the accounts The accountshave been cancelled.Feel free to contact us with any further questions.Sincerely,*** [redacted]

Thank you for contacting Weight Watchers.Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations Customer Service is important to us, we have issued a refund in the amount of $($x 4)which usually takes 3- business days to reflect from today's date of 4/*/2015.Feel free to contact us with any further questions.Sincerely,Weight Watchers Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]It is not worth the effort to try and get an apology Just let it stand as is They are wrong relative to the time of cancellation But the credit card company has already taken care of refunding that charge I doubt that we will ever have anything to do with Weight Watchers again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Thank you for contact Weight Watchers.Please refer to Weight Watchers Terms and ConditionsAll products or services require billing information at account set up time for future billing[redacted] It is up to the individual to cancel as Weight Watchers does not monitor usage.Sincerely,***Weight Watchers International

Our records indicate that the subscriber canceled their WeightWatchers Online Subscription by requessting cancellation on our website on effective However, there was a resubscription on We are in receipt of an email requesting cancellation on and we have responded to that email on 1014, canceling the account effective As a customer courtesy, we have credited the last payment made on in the amount of $ If the subscriber can provide a request for cancellation after and before 1014, we would be able to review that information WeightWatchers International

We apologize, but we do not access or monitor individual accounts in order to determine refunds based upon non-usageIn accordance with the subscription agreement, the individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed and for canceling their account before it is automatically re-billedWe evaluate eligibility for refunds on the basis of when the cancellation was sentDue to these terms, you are not eligible to receive a refundHowever, customer satisfaction is very important to us and we have been authorized to credit your account the maximum amount of $It covers months of billings to your accountYou should see this credit on your next credit card statementPlease refer to our subscription agreement for additional inquiries you may have regarding our refund policies by visiting the following [redacted] WeightWatchers International

WeightWatchersvalues our customers and takes pride in making sure our products meet andexceed their expectationsWe have made efforts to ensure our customersunderstand our products and what they are purchasingIn this customer’s case,we took several steps to inform [redacted] that her subscription wouldautomatically renew unless she canceledOn step one of the siprocesses; [redacted] entered her Lifetime eToolsvoucher code on the payment plan and profile pageOn that very same page,there is a paragraph located directly under the payment plan options thatexplains that her account will be renewed automatically until cancelled Please refer to the web page to review thisinformation: [redacted] On stepthree of the siprocess she was asked to read and accept the subscriptionagreementThe message reads, "By checking this box, you acknowledge thatyou have read and agree to be bound by our Subscription Agreement” The Subscription Agreement, which he agreedto before gaining access to the subscriber tools, clearly sets forth ourautomatic renewal policyPlease refer to the web page to review our subscription agreement foradditional inquiries you may have regarding our automatic billing policy [redacted] Inaddition, when her subscription was processed successfully, she was brought toa welcome pageThe billing message in step one of the siprocess, alsoappears on this pageCustomers are asked to print this page so that they cankeep a copy of this online receipt for their records Theindividual subscribers are responsible for the terms of their subscriptionincluding the price plan under which they are billed and for canceling theiraccount before it is automatically re-billed Weevaluate eligibility for refunds on the basis of when the e-mail, fax, call orletter requesting cancellation was sentDue to these terms, the customer is not eligible to receive a refund However, customer service is important tous We have been authorized to issue a refundto the customer’s account in the amount $ Sincerely, [redacted] WeightWatchers Customer Care

Thank you for contacting Weight Watchers.We apologize for any inconvenience this issue has caused A refund has been issued You should see $back to your credit card in the next - business days.Feel free to contact us with any further questions[redacted] Weight Watchers International