Weight Watchers International

By subscribing to Monthly Pass, thecustomer agreed to and accepted the terms of our Subscription Agreement Section three of our Subscription Agreementclearly sets forth the payment and billing termsOur subscription process isthe same as many other online subscription processes, which automaticallyrenews the account and bills the credit card on file unless you cancelAdditionally, there is a billingmessage on the page where customers select their permanent user name, passwordand security hint question which reads: "PLEASE NOTE: Your Monthly Passwill automatically renew each month until you cancelYour credit card will becharged up to days prior to your renewal date at the standard monthly rate(currently $42.95; plus tax for [redacted] ) to ensure you receive your newMonthly Pass card on time." [redacted] cancelled via Weight Watchers web site October **, and had already been billed October **, 2014.However, while it is not our policy,customer service is very important to us and we a credit was issued December *, 2014.*** [redacted] should see this credit on her next credit card statement For more information regarding our policies visit the web pages below Monthly Pass Subscription Agreement [redacted] Cancellation policy [redacted] Sincerely, [redacted] Weight Watchers International, Inc

Thank you for contact Weight Watchers.We show this account was cancelled by an email request sent to Weight Watchers The account request was received February**, and account closed as of plan end date March**, 2015.Feel free to contact us with any further questions[redacted] Weight Watchers International

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved They sent a check for a lessor amount of which I accept I think them for being prompt Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did call 3 separate times and spoke with 3 different people and cancelled my daughters and my membership 3 separate times. But guess what - you continued to charge my account numerous times. I signed my daughter and myself up using my [redacted] card. I signed us up under a promotional 3 month program. Guess what - Weight Watchers not only charged me for the 2 - 3 month memberships - they started charging me monthly dues after the 1st month of joining (which - incase you may have forgotten was part of the initial 3 month membership). I called in January and went thru a lengthy 48 min cancellation process. Silly me - thinking it was over, guess what appeared on my February statement - Weight Watcher charges!! I called again to cancel and explained about the February charges showing up. He said that the charges would be reversed. So imagine my suprise when I seen Weight Watcher charges on my account in March - to which I called and was not exactly the most pleasant person. Again - gave me cancellation number - issue credit - blah blah blah!! This time I , also called and talked to Impact [redacted] and they started deleting the charges. So along comes April - and what to my wondering eyes should appear - but 2 Weight Watcher charges - AGAIN!!Due to Weight Watchers inability to cancel our memberships, which in case you forgot I cancelled 3 separate times, I had to call Impact [redacted] and have them delete the credit card charges while they were pending. Well, it seems Weight Watchers took it upon themselves to run the charges thru as a debit charge - AFTER they were deleted as a credit charge. Which, side note, I NEVER AUTHORIZED them to do!! When I signed up it was as a CREDIT CARD CHARGE ONLY!! They did this 3 separate times. Case and Point - I filed this BBB complaint - I filed all the correct paperwork at [redacted] ***, and yet after all that, Weight Watchers still continued to debit my account so I had to cancel my credit card. So NO BBB, I do not, will not and AM NOT accepting the poor excuse of an explanation given by Weight Watchers!! ESP since I have done exactly what I am supposed to do!! Case and Point - file BBB Charges - and Filed charges at Impact [redacted] yet they STILL charged my debit card couple days later and so I had to cancel my card!! I will not accept anything less then a reimbursement and a formal apology from Weight Watchers!! In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Thank you for contacting Weight Watchers.A credit was placed on her account 22015.Feel free to contact us with any further questions[redacted] Weight Watchers International

We responded to an email on 1114, requesting more information, as we did not find a $charge on the last Monthly Pass account that was canceled effective As of this date there was no reply.We see that on a call was made to customer service At that time the charge was found from a meeting room purchase A refund form was completed for reimbursement of the $on Credits usually take to business days to appear on the credit/debit card account.WeightWatchers International

Upon further review of the account, we find that you are due an additional credit A credit of $has been issued in addition to the credit of $issued on 092014, We have issued credits for months @$per monthCredits usually take to business days to appear on your credit/debit card account WeightWatchers International

WeightWatchers read the request to cancel [redacted] s account on The last charge that was made was on We refunded the charge made on of $ We had no prior requests to cancel from *** By subscribing to our product, you agreed to and accepted the terms of our Subscription AgreementSection three of our Subscription Agreement clearly sets forth the payment and billing termsOur subscription process is the same as many other online subscription processes, which automatically renew your account and bill your credit card unless you cancelAdditionally, there is a billing message on the page where you select your payment plan during sign up which reads: "PLEASE NOTE: Your subscription will be automatically renewed at the end of your payment plan at the standard monthly rate until you cancel."WeightWatchers International

Thank you for contacting Weight Watchers.Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations We have located the recorded call and the account was not cancelled as requested.Please will provide the refund and NSF charges Fax to ###-###-#### copy of bank statement showing Weight Watchers charge and the actual NSF charge A check will be sent to you at mailing address on subscription account.Feel free to contact Corporate Affairs with any questions.Sincerely, [redacted] ###-###-####

Thank you for contact weight watchers.We show the starter kit was shipped 1/ [redacted] and delivered 12015.Tracking # is [redacted] Delivery address is: [redacted] *** Feel free to contact Weight Watchers with any questions.Sincerely, [redacted] Weight Watchers International