*** [redacted] *** [redacted] [redacted] Dear Revdex.com, Please close complaint: [redacted] The business handled the matter with professional expediency Thank you, [redacted] --Sent from my [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am willing to accept the business response in the case that I receive all the products I paid for in one complete package with the healthistartAfter the email I sent in December, I received no responseThis is the first time I am receiving a response since then after contacting Revdex.com.org My friend [redacted] who also started the program with me received another shipment with days + week of supplies which is still not the complete package of supplies we have paid for I am sure it is a successful program, but without the products it is difficult to follow I appreciate your assistance and efforts to resolve this matter Regards, [redacted]
This client purchased a program online through our website after having a lengthy conversation with one of our Specialist who thoroughly explained the program and terms of purchase to her She had over a minute consultation that I was able to listen to, where the program was explained to her in detail, including diet protocols, resources, sample recipes, coaching, and purchase options She was even given an online presentation of program and payment options She was presented an option to pay in full with discount, or pay retail with an installment plan The client expressed an interest in our installment plan, and it was explained that she would be paying a down payment, with weekly payments She asked about cost of weekly payments, and even requested a specific day, and then agreed to move forward She was presented with our medical informed consent, program agreement, and installment payment plan terms online The Specialist went over all of the sections in detail as the client was online to ensure she had no questions The client said she wanted to pay down payment using one credit card, and asked if she could pay the weekly payments using another card, and she was told we could accommodate her Every step of the purchase was outlined in detail for her, and she was clearly made aware of what she was purchasing She selected the program, affirmed to all terms and payment plan, and entered her credit card information on her own We have a Support team available for live support Monday-Friday from 8am-8pm and on Saturday from 8am-5pm We are available via email and through our community forum as well We answer voice mails and emails within hours of receipt We have been calling the client weekly, but unfortunately her voice mail became full and we were left to sending her emails I do not see that she has actively tried to contact us Looking at her email history, she has not been opening emails from us per our records The client states she feels scammed, but she did research on our company, and had a consultation that was not only very thorough in explaining the program and what was included, in addition her payment plan and terms were discussed in detail as well This client was not only presented with all terms online, to which she had to affirm to a in order to move forward with purchasing process, she was sent these terms via email immediately post purchase for her reference and records She has received product and has made weekly payments of the she owes as per her contract and her account is currently in default While I cannot extend any refund as per the purchase terms she agreed to, I would be willing to cancel her installment contract if she pays the past due balance of $63.82, which would bring her account current and we would stop all payments and shipmentsManagement has reached out to the client by phone and email to address her concerns, but we have not received a response
We show communication from client on the following dates: 9/7/- initial inquiry about program shipment 9/20/- delay in shipment, client emailed in inquiring and was sent a response that package was in route 12/1/- Sent in complaint about shipments; we show a response on our end, so not sure why she did not receive We offered to fulfill her order in full, including a complimentary HealthiStart ($retail value) We have left this client several voice mail messages, but have yet to hear from her I am not sure why her bank was unable to get a hold of us We are a corporate company and have many employees working her who could have assisted her and bank We have resolved our shipping issues we were experiencing from our manufacture, and we are working with all of our clients who experienced shipping delays We are prepared to fulfill this client's order, including complimentary product to get her back on the program successfully, so she can meet her weight loss goal We have worked with thousands of people to help them lose weight, and our program is extremely effective We are here to help her restore her health and lose weight if she wishes to move forward
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The company seems to be hiding somethingFirst, they will NOT tell you what ingredients are in the product until you become a memberThey state it is a proprietary ingredients but will not tell what is in the productThey just repeat over and over the it is all naturalYou are unable to search for the ingredients to see if it is something you can takeThey continue to state you have to be a memberThe price for the program is in fullThen once they found out I had a nutrition practice they would not sell the product to meEven if I was trying to use the product for myself to see how it worked and if it was a successful program (for my self)They stated I was a competitorI feel they are trying to possibly hide the fact that they may have poor and cheap ingredients in their productsAny company that has a good product and knows that it works would NOT need to HIDE the ingredients or be concerned that someone with a background in hostile health coaching would be a threatI would tell anyone that is they seem shady and they are not upfront with whats in the product and they will not share it with someone that knows nutrition then they are hiding somethingI recommend you DO NOT buy this productIf it is such greta company than they would be willing to share what they have with anyoneThey are obviously afraid to let anyone know whats in the program
The product doesn't work and I asked for a refund and they have refused I am taking my complaint to the TV Networks and exposing these frauds Will be hiring the best legal team to file biggest lawsuit ever
Date: 3/6/15To Whom it May Concern:
The client referenced in this complaint purchased a program from our company on 11/11/She had a lengthy call with a sales representative, before she went online to make her purchaseIn the process, she agree to all terms in our medical
consent, and agreement, which include non-refundable purchase terms.The client contacted us on 12/15/14, stating that she had become sick off of the detox part of the program, or first weekIt was explained to her that this is a response, as outlined in her literature, and we tried to help her continue on with the programShe claimed her doctor had concerns due to medications she was taking, and wanted her off the programOnce it was determined that she was unwilling to continue, we decided to work out an arrangement to get her a refundWe explained that we can refund her for any product that was not shipped, and she agreedBefore we could run the refund, we received a dispute from her bank for the full amount of the purchase priceWe responded to the dispute with our contractual terms, and communication with the client who agreed to our refund amountAt this time the dispute is still pending and no decision has been madeThe client and have been communicating via email and at this time we are simply waiting for the dispute to resolve before parting waysI have asked the client to submit follow up to this complaint since we have been actively working with herThank you,
FreyG
Director of Membership Services
In reference to the client's complaint, we do outline at the time of purchase the time frame for order processing, and currently it is 2-weeks, with days for delivery I am sorry that was not clear to *** *** at the time of purchaseI did not realize she expressed
sensitivity to *** products in her consultation before she moved forward with the purchase The *** product we use is from the leaf, and does not contain any added ingredients like other *** products out there, but regardless, I understand she does not want to take the chance in taking the productDue to the fact she disclosed this sensitivity to ***, and was sold the program without warning, we will issue her a refund for the product once returned I will arrange to have a shipping label sent to her via email that she can use to ship the product back Once returned, a full refund will be processed for herWe do not have any record of voice mails received, but we were experiencing some issues with our phone system during the time she was trying to reach us, so it is possible that was the cause
We sincerely apologize this was not handled appropriately when she first complained
We sincerely apologize for the delay in responding - we thought our response had been submitted weeks agoWe last shipped out a day supply of product on 7/9/14, and still owe *** *** days of product His next shipment was slated for 8/5/14, and I will arrange to
have all of his remaining product shipped out, which is days of ***As per our shipping guidelines, we ship out product in multiple shipments and *** *** did experience a shipping delay previously, so I do understand his concern.
I would like to extend a complimentary *** (detox), as a gesture of apology for his frustration We will be happy to ship that when he is in need
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Please just accept fact that your wright not representives did not contact like you documentedI received today while at meeting a voicemail from a manager that acknowledges that I was never contacted to downgrade, this which I have taped and savedSo all those voicemails you said you made are not trueIn theory, half of those I got and I did talk to Christine who was not able to help me but stated someone else would but that someone else never calledI also did " not refuse" to let her help meShe could not help because she herself was unaware of which supplements were the cause of my abdominal discomfort,worsening my ulcer symptoms I did see my Md as well as I told ChristinePlease have your facts correct .
I accept the down grade and appreciate the call I got today from a manager with their apologiesThat's why I'm troubled why do you continue with your inappropriate documentations.
Again, I accept the resolved solution once they accept they did not do everything in their timeline as they stateddocumentations
Regards,
*** ***
We have never heard this complaint from any other client, and have had several hundred clients use this same product *** *** references We did give *** *** options, including that we would send the next month's product to her free of charge, that contained supplements in the form of pills,
rather than the shake she was taking She declined the offerWe reminded *** *** she agreed to purchase terms, including all shipped items are non-refundable, and she was presented with a medical consent form which she affirmed to during the purchasing process This outlines all possible reactions, and lists all contraindicationsWe are willing, despite our no refund policy, to resolve this by offering *** *** a 50% refund of $ I have left a voice mail for *** *** to discuss with her directlyWe are sorry she is not able to move forward with the program
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have copies of emails I have sent to the company regarding receiving no shipmentI also have copies of the only times the company sent me the suppliesMy bank also tried to contact them to resolve the matter but were unable to reach them.
I received a call and email from the company and repliedThe associate was informed that since I am a night shift nurse, it is not possible during the week to talk during those hours so I prefer email communicationThis is the first time in months I finally received any response.
It is unacceptable after months to say that all my products cAn be shipped now in one goIf Someone has not received products in a timely manner it is not the responsibility of the client to go after the business over and over to have their stuff sent.
I replied to the associates recent emailAlso my last communication on email was 1st week of December after which no one respondedI also have the last conversation with my bank who attempted to call with me on the line but no one answered
Thank you!
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I already had the
*** and am behind on *** because of the delaysI would accept an additional days of *** as fair compensation for time and continued aggrevation
Regards,
*** ***
This client purchased a program from us on 8/13/ Our order processing time frame is about weeks Unfortunately, the sales advisor who the client worked with, did not communicate her order was to be expedited, so we did not ship any earlier than our time frame I
do show in her record, that we communicated the delay to her and when she could expect her shipment
I combed through our email support box, and our call log, and I do not see any communication from this client in over days We have reached out to this client by phone and email several times without any response On 2/22/14, received about a month's worth of product returned to us without a note, or any indication as to why this was returned We reached out by phone and left a message for the client to call us so we could address the issue
We had no idea she was experiencing shipping issues, and would have resolved the problem immediately if she had contacted us As per the purchase terms, the program is non-refundable We will be happy to ship her all remaining product she is owed in one shipment, including what she returned to us
Below I have attached the purchase terms, and shipping information that was presented to her at the time of purchase:
Returns and Refunds
WeightNot? does not refund payments for any reason, whether or not program has commenced, and without regard to fault or
cause or assignment thereof.
Deliverability of Shipments
Member is responsible for accepting delivery of WeightNot shipment(s) at the delivery address provided at purchaseAny costs
of return shipping and/or redelivery for shipments that are returned or refused for any reason shall be the responsibility of
MemberFailure of member to accept delivery, provide safe and secure delivery location, or provide proper address for delivery
shall not void refund policyDelivery confirmation by shipper shall be considered sufficient evidence of valid delivery, and will
take precedence in any disputes regarding delivery of WeightNot shipments.
Shipping of WeightNot Program to Member
Without regard to Member payment plan (full payment, installment or subscription) or program duration, the WeightNot program
materials (including documents, tools and supplementation) may be delivered by WeightNot in multiple shipments to Member as
Member progresses through the program and/or its stages
The client referenced in this case purchased a day program on 11/15/2014, after a 30-min consultation with a SpecialistDuring the consultation, we go over any medications or medical conditions to ensure the client does not have any contraindications that would deem them a non- candidate
for the programAdditionally, during the purchasing process the client is presented with a very detailed and thorough medical informed consent, and program agreement that they have to affirm to before the purchase is complete.The last communication we had from the client while she was actively on the program, was on December 16th, when she notified us she was moving into stage two after the week of detoxThe next time we heard from her was not until recently, on June 18th, 2015, when she responded to a shipping notice stating that she had an issue on the programI do not show any other communication from her by phone or by emailThere are symptoms of your body going through a detox, and possibly what the client may have been experiencingAll program materials, including supplementation, has been shipped to her and at this time she would not be eligible for a refundThe product does have a 2-year shelf life, and she can either work with us if she would like to try the program again, or she can transfer the program to a family or friend
We sincerely apologize for this client's experience and do wish to rectify the issue immediately.
Our Member Forum, where she posted the complaint, is a community forum that we try to keep as positive and motivating as possible for our Members There are some
complaints that do get deleted (by request by our Members) since these can be demotivating to others, and not the best platform to address any issues or complaints that our Members may have Support can be reached by phone, by email, or through the *** Desk tab in the Member forum We apologize that the deletion of her complaint was not addressed appropriately.
We were experiencing a back log with our fiber supplement from our manufacture We were advising clients that if they needed something to use in the interim, they could purchase a fiber supplement on their own to use until they received the product We apologize that this was not acceptable to her, and understand she was expecting the product as promised
We shipped a day supply of product two days ago that included *** (fiber supplement), and we will continue to ship day supplies weekly until her order is fulfilled We currently owe her the remaining product:
days of ***
days of ***
days of ***
days of ***
***, her Coach, has reached out by email and phone to ensure she is successful on the program
Re: complaint ID [redacted]
"">
This client referenced, [redacted], was informed that all orders are processed within 2-weeks and to allow days for shipping. We have this displayed during the purchasing process, and it is emailed to the client with agreements, We did have a delay in getting her next supply of supplementation to her, which is unfortunate, and we would have offered her complimentary product to make up for any days without product if this was reported to us. There are many reasons why shipments can get delays, which can be out of our control, but regardless, we would have taken care of her
All Members have access to Support by phone, email, and through the community forum. We do have Coaches that will reach out periodically throughout the program, and I do not see we have received a response from the client when outreach was attempted twice. Clients call, email etcas much as needed for support and live support is available Mon-Sat, from 8am-8pm
I am sorry that her expectations for support were not met, and we would love the opportunity to make it right and turn her negative experience around. I am extending a complimentary ThinnerCleanse Detox, which retails for $198, and will put a note in her account. She can contact us at any time to take advantage of this
Thank you,
FreyG[redacted]
Director of Membership Services
WeightNot
[redacted]
Bethesda, MD [redacted]@weightnot.com
Ph: ###-###-####
Fax: ###-###-####
WeightNot
WeightNot is the therapeutic nutrition system that results in rapid, sustainable weight loss – averaging ½ to pound per day
Join us on [redacted]!
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Revdex.com,
Please close complaint: [redacted]. The business handled the matter with professional expediency.
Thank you,
[redacted]--Sent from my [redacted]
This client purchased a program online through our website
after having a lengthy conversation with one of our Specialist who thoroughly explained
the program and terms of purchase to her.
She had over a 50 minute consultation that I was able to listen to,
where the...
program was explained to her in detail, including diet protocols,
resources, sample recipes, coaching, and purchase options. She was even given an online presentation of
program and payment options. She was
presented an option to pay in full with discount, or pay retail with an
installment plan. The client expressed
an interest in our installment plan, and it was explained that she would be
paying a down payment, with weekly payments.
She asked about cost of weekly payments, and even requested a specific
day, and then agreed to move forward.
She was presented with our medical informed consent, program agreement,
and installment payment plan terms online.
The Specialist went over all of the sections in detail as the client was
online to ensure she had no questions.
The client said she wanted to pay down payment using one credit card,
and asked if she could pay the weekly payments using another card, and she was
told we could accommodate her. Every
step of the purchase was outlined in detail for her, and she was clearly made
aware of what she was purchasing. She
selected the program, affirmed to all terms and payment plan, and entered her
credit card information on her own.
We have a Support team available for live support
Monday-Friday from 8am-8pm and on Saturday from 8am-5pm. We are available via email and through our
community forum as well. We answer voice
mails and emails within hours of receipt.
We have been calling the client weekly, but unfortunately
her voice mail became full and we were left to sending her emails. I do not see that she has actively tried to
contact us. Looking at her email history,
she has not been opening emails from us per our records.
The client states she feels scammed, but she did research on
our company, and had a consultation that was not only very thorough in explaining
the program and what was included, in addition her payment plan and terms were
discussed in detail as well. This client
was not only presented with all terms online, to which she had to affirm to a
in order to move forward with purchasing process, she was sent these terms via email immediately
post purchase for her reference and records.
She has received product and has made 6 weekly payments of the 11 she
owes as per her contract and her account is currently in default. While I cannot extend any refund as per the purchase terms
she agreed to, I would be willing to cancel her installment contract if she
pays the past due balance of $63.82, which would bring her account current and
we would stop all payments and shipments.
Management has reached out to the client by phone and email to address her concerns, but we have not received a response.
*** [redacted] *** [redacted] [redacted] Dear Revdex.com, Please close complaint: [redacted] The business handled the matter with professional expediency Thank you, [redacted] --Sent from my [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am willing to accept the business response in the case that I receive all the products I paid for in one complete package with the healthistartAfter the email I sent in December, I received no responseThis is the first time I am receiving a response since then after contacting Revdex.com.org My friend [redacted] who also started the program with me received another shipment with days + week of supplies which is still not the complete package of supplies we have paid for I am sure it is a successful program, but without the products it is difficult to follow I appreciate your assistance and efforts to resolve this matter Regards, [redacted]
This client purchased a program online through our website after having a lengthy conversation with one of our Specialist who thoroughly explained the program and terms of purchase to her She had over a minute consultation that I was able to listen to, where the program was explained to her in detail, including diet protocols, resources, sample recipes, coaching, and purchase options She was even given an online presentation of program and payment options She was presented an option to pay in full with discount, or pay retail with an installment plan The client expressed an interest in our installment plan, and it was explained that she would be paying a down payment, with weekly payments She asked about cost of weekly payments, and even requested a specific day, and then agreed to move forward She was presented with our medical informed consent, program agreement, and installment payment plan terms online The Specialist went over all of the sections in detail as the client was online to ensure she had no questions The client said she wanted to pay down payment using one credit card, and asked if she could pay the weekly payments using another card, and she was told we could accommodate her Every step of the purchase was outlined in detail for her, and she was clearly made aware of what she was purchasing She selected the program, affirmed to all terms and payment plan, and entered her credit card information on her own We have a Support team available for live support Monday-Friday from 8am-8pm and on Saturday from 8am-5pm We are available via email and through our community forum as well We answer voice mails and emails within hours of receipt We have been calling the client weekly, but unfortunately her voice mail became full and we were left to sending her emails I do not see that she has actively tried to contact us Looking at her email history, she has not been opening emails from us per our records The client states she feels scammed, but she did research on our company, and had a consultation that was not only very thorough in explaining the program and what was included, in addition her payment plan and terms were discussed in detail as well This client was not only presented with all terms online, to which she had to affirm to a in order to move forward with purchasing process, she was sent these terms via email immediately post purchase for her reference and records She has received product and has made weekly payments of the she owes as per her contract and her account is currently in default While I cannot extend any refund as per the purchase terms she agreed to, I would be willing to cancel her installment contract if she pays the past due balance of $63.82, which would bring her account current and we would stop all payments and shipmentsManagement has reached out to the client by phone and email to address her concerns, but we have not received a response
We show communication from client on the following dates: 9/7/- initial inquiry about program shipment 9/20/- delay in shipment, client emailed in inquiring and was sent a response that package was in route 12/1/- Sent in complaint about shipments; we show a response on our end, so not sure why she did not receive We offered to fulfill her order in full, including a complimentary HealthiStart ($retail value) We have left this client several voice mail messages, but have yet to hear from her I am not sure why her bank was unable to get a hold of us We are a corporate company and have many employees working her who could have assisted her and bank We have resolved our shipping issues we were experiencing from our manufacture, and we are working with all of our clients who experienced shipping delays We are prepared to fulfill this client's order, including complimentary product to get her back on the program successfully, so she can meet her weight loss goal We have worked with thousands of people to help them lose weight, and our program is extremely effective We are here to help her restore her health and lose weight if she wishes to move forward
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The company seems to be hiding somethingFirst, they will NOT tell you what ingredients are in the product until you become a memberThey state it is a proprietary ingredients but will not tell what is in the productThey just repeat over and over the it is all naturalYou are unable to search for the ingredients to see if it is something you can takeThey continue to state you have to be a memberThe price for the program is in fullThen once they found out I had a nutrition practice they would not sell the product to meEven if I was trying to use the product for myself to see how it worked and if it was a successful program (for my self)They stated I was a competitorI feel they are trying to possibly hide the fact that they may have poor and cheap ingredients in their productsAny company that has a good product and knows that it works would NOT need to HIDE the ingredients or be concerned that someone with a background in hostile health coaching would be a threatI would tell anyone that is they seem shady and they are not upfront with whats in the product and they will not share it with someone that knows nutrition then they are hiding somethingI recommend you DO NOT buy this productIf it is such greta company than they would be willing to share what they have with anyoneThey are obviously afraid to let anyone know whats in the program
The product doesn't work and I asked for a refund and they have refused I am taking my complaint to the TV Networks and exposing these frauds Will be hiring the best legal team to file biggest lawsuit ever
Date: 3/6/15To Whom it May Concern:
The client referenced in this complaint purchased a program from our company on 11/11/She had a lengthy call with a sales representative, before she went online to make her purchaseIn the process, she agree to all terms in our medical
consent, and agreement, which include non-refundable purchase terms.The client contacted us on 12/15/14, stating that she had become sick off of the detox part of the program, or first weekIt was explained to her that this is a response, as outlined in her literature, and we tried to help her continue on with the programShe claimed her doctor had concerns due to medications she was taking, and wanted her off the programOnce it was determined that she was unwilling to continue, we decided to work out an arrangement to get her a refundWe explained that we can refund her for any product that was not shipped, and she agreedBefore we could run the refund, we received a dispute from her bank for the full amount of the purchase priceWe responded to the dispute with our contractual terms, and communication with the client who agreed to our refund amountAt this time the dispute is still pending and no decision has been madeThe client and have been communicating via email and at this time we are simply waiting for the dispute to resolve before parting waysI have asked the client to submit follow up to this complaint since we have been actively working with herThank you,
FreyG
Director of Membership Services
In reference to the client's complaint, we do outline at the time of purchase the time frame for order processing, and currently it is 2-weeks, with days for delivery I am sorry that was not clear to *** *** at the time of purchaseI did not realize she expressed
sensitivity to *** products in her consultation before she moved forward with the purchase The *** product we use is from the leaf, and does not contain any added ingredients like other *** products out there, but regardless, I understand she does not want to take the chance in taking the productDue to the fact she disclosed this sensitivity to ***, and was sold the program without warning, we will issue her a refund for the product once returned I will arrange to have a shipping label sent to her via email that she can use to ship the product back Once returned, a full refund will be processed for herWe do not have any record of voice mails received, but we were experiencing some issues with our phone system during the time she was trying to reach us, so it is possible that was the cause
We sincerely apologize this was not handled appropriately when she first complained
We sincerely apologize for the delay in responding - we thought our response had been submitted weeks agoWe last shipped out a day supply of product on 7/9/14, and still owe *** *** days of product His next shipment was slated for 8/5/14, and I will arrange to
have all of his remaining product shipped out, which is days of ***As per our shipping guidelines, we ship out product in multiple shipments and *** *** did experience a shipping delay previously, so I do understand his concern.
I would like to extend a complimentary *** (detox), as a gesture of apology for his frustration We will be happy to ship that when he is in need
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Please just accept fact that your wright not representives did not contact like you documentedI received today while at meeting a voicemail from a manager that acknowledges that I was never contacted to downgrade, this which I have taped and savedSo all those voicemails you said you made are not trueIn theory, half of those I got and I did talk to Christine who was not able to help me but stated someone else would but that someone else never calledI also did " not refuse" to let her help meShe could not help because she herself was unaware of which supplements were the cause of my abdominal discomfort,worsening my ulcer symptoms I did see my Md as well as I told ChristinePlease have your facts correct .
I accept the down grade and appreciate the call I got today from a manager with their apologiesThat's why I'm troubled why do you continue with your inappropriate documentations.
Again, I accept the resolved solution once they accept they did not do everything in their timeline as they stateddocumentations
Regards,
*** ***
We have never heard this complaint from any other client, and have had several hundred clients use this same product *** *** references We did give *** *** options, including that we would send the next month's product to her free of charge, that contained supplements in the form of pills,
rather than the shake she was taking She declined the offerWe reminded *** *** she agreed to purchase terms, including all shipped items are non-refundable, and she was presented with a medical consent form which she affirmed to during the purchasing process This outlines all possible reactions, and lists all contraindicationsWe are willing, despite our no refund policy, to resolve this by offering *** *** a 50% refund of $ I have left a voice mail for *** *** to discuss with her directlyWe are sorry she is not able to move forward with the program
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have copies of emails I have sent to the company regarding receiving no shipmentI also have copies of the only times the company sent me the suppliesMy bank also tried to contact them to resolve the matter but were unable to reach them.
I received a call and email from the company and repliedThe associate was informed that since I am a night shift nurse, it is not possible during the week to talk during those hours so I prefer email communicationThis is the first time in months I finally received any response.
It is unacceptable after months to say that all my products cAn be shipped now in one goIf Someone has not received products in a timely manner it is not the responsibility of the client to go after the business over and over to have their stuff sent.
I replied to the associates recent emailAlso my last communication on email was 1st week of December after which no one respondedI also have the last conversation with my bank who attempted to call with me on the line but no one answered
Thank you!
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I already had the
*** and am behind on *** because of the delaysI would accept an additional days of *** as fair compensation for time and continued aggrevation
Regards,
*** ***
This client purchased a program from us on 8/13/ Our order processing time frame is about weeks Unfortunately, the sales advisor who the client worked with, did not communicate her order was to be expedited, so we did not ship any earlier than our time frame I
do show in her record, that we communicated the delay to her and when she could expect her shipment
I combed through our email support box, and our call log, and I do not see any communication from this client in over days We have reached out to this client by phone and email several times without any response On 2/22/14, received about a month's worth of product returned to us without a note, or any indication as to why this was returned We reached out by phone and left a message for the client to call us so we could address the issue
We had no idea she was experiencing shipping issues, and would have resolved the problem immediately if she had contacted us As per the purchase terms, the program is non-refundable We will be happy to ship her all remaining product she is owed in one shipment, including what she returned to us
Below I have attached the purchase terms, and shipping information that was presented to her at the time of purchase:
Returns and Refunds
WeightNot? does not refund payments for any reason, whether or not program has commenced, and without regard to fault or
cause or assignment thereof.
Deliverability of Shipments
Member is responsible for accepting delivery of WeightNot shipment(s) at the delivery address provided at purchaseAny costs
of return shipping and/or redelivery for shipments that are returned or refused for any reason shall be the responsibility of
MemberFailure of member to accept delivery, provide safe and secure delivery location, or provide proper address for delivery
shall not void refund policyDelivery confirmation by shipper shall be considered sufficient evidence of valid delivery, and will
take precedence in any disputes regarding delivery of WeightNot shipments.
Shipping of WeightNot Program to Member
Without regard to Member payment plan (full payment, installment or subscription) or program duration, the WeightNot program
materials (including documents, tools and supplementation) may be delivered by WeightNot in multiple shipments to Member as
Member progresses through the program and/or its stages
The client referenced in this case purchased a day program on 11/15/2014, after a 30-min consultation with a SpecialistDuring the consultation, we go over any medications or medical conditions to ensure the client does not have any contraindications that would deem them a non- candidate
for the programAdditionally, during the purchasing process the client is presented with a very detailed and thorough medical informed consent, and program agreement that they have to affirm to before the purchase is complete.The last communication we had from the client while she was actively on the program, was on December 16th, when she notified us she was moving into stage two after the week of detoxThe next time we heard from her was not until recently, on June 18th, 2015, when she responded to a shipping notice stating that she had an issue on the programI do not show any other communication from her by phone or by emailThere are symptoms of your body going through a detox, and possibly what the client may have been experiencingAll program materials, including supplementation, has been shipped to her and at this time she would not be eligible for a refundThe product does have a 2-year shelf life, and she can either work with us if she would like to try the program again, or she can transfer the program to a family or friend
We sincerely apologize for this client's experience and do wish to rectify the issue immediately.
Our Member Forum, where she posted the complaint, is a community forum that we try to keep as positive and motivating as possible for our Members There are some
complaints that do get deleted (by request by our Members) since these can be demotivating to others, and not the best platform to address any issues or complaints that our Members may have Support can be reached by phone, by email, or through the *** Desk tab in the Member forum We apologize that the deletion of her complaint was not addressed appropriately.
We were experiencing a back log with our fiber supplement from our manufacture We were advising clients that if they needed something to use in the interim, they could purchase a fiber supplement on their own to use until they received the product We apologize that this was not acceptable to her, and understand she was expecting the product as promised
We shipped a day supply of product two days ago that included *** (fiber supplement), and we will continue to ship day supplies weekly until her order is fulfilled We currently owe her the remaining product:
days of ***
days of ***
days of ***
days of ***
***, her Coach, has reached out by email and phone to ensure she is successful on the program
Re: complaint ID [redacted]
"">
This client referenced, [redacted], was informed that all orders are processed within 2-weeks and to allow days for shipping. We have this displayed during the purchasing process, and it is emailed to the client with agreements, We did have a delay in getting her next supply of supplementation to her, which is unfortunate, and we would have offered her complimentary product to make up for any days without product if this was reported to us. There are many reasons why shipments can get delays, which can be out of our control, but regardless, we would have taken care of her
All Members have access to Support by phone, email, and through the community forum. We do have Coaches that will reach out periodically throughout the program, and I do not see we have received a response from the client when outreach was attempted twice. Clients call, email etcas much as needed for support and live support is available Mon-Sat, from 8am-8pm
I am sorry that her expectations for support were not met, and we would love the opportunity to make it right and turn her negative experience around. I am extending a complimentary ThinnerCleanse Detox, which retails for $198, and will put a note in her account. She can contact us at any time to take advantage of this
Thank you,
FreyG[redacted]
Director of Membership Services
WeightNot
[redacted]
Bethesda, MD [redacted]@weightnot.com
Ph: ###-###-####
Fax: ###-###-####
WeightNot
WeightNot is the therapeutic nutrition system that results in rapid, sustainable weight loss – averaging ½ to pound per day
Join us on [redacted]!
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
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[redacted]
Dear Revdex.com,
Please close complaint: [redacted]. The business handled the matter with professional expediency.
Thank you,
[redacted]--Sent from my [redacted]
This client purchased a program online through our website
after having a lengthy conversation with one of our Specialist who thoroughly explained
the program and terms of purchase to her.
She had over a 50 minute consultation that I was able to listen to,
where the...
program was explained to her in detail, including diet protocols,
resources, sample recipes, coaching, and purchase options. She was even given an online presentation of
program and payment options. She was
presented an option to pay in full with discount, or pay retail with an
installment plan. The client expressed
an interest in our installment plan, and it was explained that she would be
paying a down payment, with weekly payments.
She asked about cost of weekly payments, and even requested a specific
day, and then agreed to move forward.
She was presented with our medical informed consent, program agreement,
and installment payment plan terms online.
The Specialist went over all of the sections in detail as the client was
online to ensure she had no questions.
The client said she wanted to pay down payment using one credit card,
and asked if she could pay the weekly payments using another card, and she was
told we could accommodate her. Every
step of the purchase was outlined in detail for her, and she was clearly made
aware of what she was purchasing. She
selected the program, affirmed to all terms and payment plan, and entered her
credit card information on her own.
We have a Support team available for live support
Monday-Friday from 8am-8pm and on Saturday from 8am-5pm. We are available via email and through our
community forum as well. We answer voice
mails and emails within hours of receipt.
We have been calling the client weekly, but unfortunately
her voice mail became full and we were left to sending her emails. I do not see that she has actively tried to
contact us. Looking at her email history,
she has not been opening emails from us per our records.
The client states she feels scammed, but she did research on
our company, and had a consultation that was not only very thorough in explaining
the program and what was included, in addition her payment plan and terms were
discussed in detail as well. This client
was not only presented with all terms online, to which she had to affirm to a
in order to move forward with purchasing process, she was sent these terms via email immediately
post purchase for her reference and records.
She has received product and has made 6 weekly payments of the 11 she
owes as per her contract and her account is currently in default. While I cannot extend any refund as per the purchase terms
she agreed to, I would be willing to cancel her installment contract if she
pays the past due balance of $63.82, which would bring her account current and
we would stop all payments and shipments.
Management has reached out to the client by phone and email to address her concerns, but we have not received a response.