Weinberg Mediation Group

I have reviewed Ms. [redacted]'s complaint and I can determine that we do have a file in our office for a Ms. [redacted] whose address and telephone number does match the complaintant's. In regards to refusal of documentation this is false a Dunning notice, which I have attached, was sent to Ms....

[redacted]'s address on April 6, 2017 upon receipt of her file. We did not receive a mail return therefore leading us to believe that the letter was delivered. What is very concerning is Ms. [redacted]'s claim that she was threatened with legal action, arrest, and jail. Weinberg Mediation does not use or implement these tactics. I reviewed all calls and communication that our agents have had with Ms. [redacted], there was contact made on April 24, 2017 and May 11, 2017. In both instances Ms. [redacted] did express concern that this is something that her daughter did fraudulently and illegally. What was also consistent in both calls was the fact that Ms. [redacted] became so vulgar and verbally abusive to the agent on both calls that 2 different agents both had to terminate the calls. Ms. [redacted] should be aware that making false claims and extremely damaging ones albeit against companies using the forum of a legitimate organization such as the Revdex.com is frowned upon in society. Had Ms. [redacted] talked to either representative like a human being and not used language unfit to speak to an animal with, I'm sure we would have complied with her request for further documentation.

Ms. [redacted] has now sent us a Cease and Desist letter , which we have honored and haven't called her again. Then proceeded to waste the time of our compliance department, the CFPB, who she also filed a complaint with, and now the Revdex.com. Why she is seeking the same result that her...

letter has already afforded her is beyond me. We've already honored her request.

Mr. [redacted]'s file has been forwarded back to our client for further collection activity. He will not be hearing from our office again.

In regards to Mr. [redacted]'s complaint a Dunning Notice was sent to him via regular mail on 2/28/2018, please find a copy attached. I am unaware how an automated message is deemed fraudulent. However we have received a Cease and Desist from Mr. [redacted] and he will not be hearing from our office going...

forward.

To Whom It May Concern:I apologize for the delay in getting this response back to you regarding ID [redacted]. I can confirm that WeinbergMediation Group did have an account in our office in regards to a [redacted]. I can also confirm that all calls andcorrespondence to Ms. [redacted] have been...

reviewed and that in no way, shape, or form have I found Ms. [redacted]'sclaims to be substantiated. We have policies and training programs in place to protect our business and customers such asMs. [redacted] and none of these policies involve insulting customers and/or "strong arming" them. Yes, Ms. [redacted]did discuss a repayment arrangement with our office but never did follow through with the obligation that she made toour company. It is true that we would have asked for debit or credit card information as this is the way that 95% of ourcustomers make repayment arrangements to our company. We have complied with Ms. [redacted]'s request to receive nofurther communication from our office by putting her account in a 'Cease and Desist' status and returning her file to ourclient as such. Sincerely, Charles [redacted] Support Department  Weinberg Mediation Group LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I also want to add that Weiner company has called my phone today at 3pm and left message. Also this company called my wife's phone earlier today. If this company put me on the cease and desist list, why is the company continuing to contact me and my wife?
Regards,  [redacted]

Ms. [redacted]' complaint is falsified. She has not been called since she has contacted our office and explained that we are dialing the wrong number. I do not know the call history prior to Ms. [redacted] calling to inform us we are dialing the wrong number, but if she neglected to inform us of such we would...

have had no way of knowing. In regards to her requests, we are allowed to call relatives for location information per the FDCPA. Believe me repeatedly calling the wrong number does nothing but waste time and resources for us. Ms. [redacted]' request was already honored when she finally called our office to inform us of such.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  The attachment Weinberg Mediation Group provided is based on an assumption the alleged debt is in  [redacted]'s.  When asked to properly verify this alleged debt the gentleman on end of phone stated "Verifying a debt is so old school, we do not do that"  This tells me of possible FDCPA violations.  I did ask them to never call me or my family members again.   Regards,  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Just because they mailed it does not mean I received it I would like them to send it somehow to make sure I get it. Also I called the agent" dumb" and hung up on them they need to realize the agents are false reporting what transpired. I have gotten mail recently from collection agency's for this same debit on 5/15/2017 so as you can see I am very doubtful this is my debt but as stated to this agency I need to see in writing what and who the company that says I owe them this money. Also I was told I would be in court with this company unless I pay. I'm certainly not going to pay for something that is not mine however I will file a fraud investigation with the company who says I owe them this if it is not mine. Regards,  [redacted]

Upon review of the complaint involving Mr. [redacted] I have done an in house investigation in regards to how his file has been handled. Please find attached the Dunning notice that was sent to Mr. [redacted]'s verified address. This notice gave Mr. [redacted] or his power of attorney 30 days to dispute the...

validity of the debt. No dispute was ever received. Upon the review of the calls to Mr. [redacted] and from Mr. [redacted] the only consistency is that we had refused to discuss the matter with anyone besides Mr. [redacted] prior to his "power of attorney" faxing, emailing, or regular mailing a power of attorney proving this was more than a claim being made over the telephone. When this documentation was asked for prior to discussing the debt the gentleman who claimed on the phone to be Mr. [redacted]'s [redacted] got very abusive and developed an inappropriate attitude with the rep. He kept saying over and over that they were offering $5.00 per month. We could not entertain any offer due to the fact there was no power of attorney request fulfilled but furthermore would not have been able to accept %5.00 per month regardless. We are contracted by a client who provides guidelines in regards to time frames for delinquent debt resolution. These time frames appear to be very fair to 98% of our customers. For what it is worth Mr. [redacted]'s partner kept saying that he was disabled in the beginning of 2014 Mr. [redacted] opened the card in March of 2014 charged the card up to it's maximum limit immediately and then stopped paying on it. Mr. [redacted] has not made a payment on this card since 12/22/2014 he has been contacted by the creditor as well as several collection companies since this occurrence and has had many opportunities to explain his situation to said parties and set up a feasible payment arrangement with them.

In regards to Mr. [redacted]'s complaint it is true that yes he did call our office to remove a wrong telephone number. After we removed it on the first call Mr. [redacted] started calling the office repeatedly acting belligerent. It is always our policy to remove a wrong telephone number upon first contact...

with the wrong party. The repeated abusive phone calls were unnecessary on Mr. [redacted]'s behalf. It is also our policy to give our company information to anyone asking.

In regards to Ms. [redacted]'s complaint a Dunning notice was sent on 2/28/2018 upon receipt of her file, please find it attached. She acknowledges the debt we are calling about and admits that she is delinquent in the matter yet questions the legitimacy of our company when we are calling about it? It...

takes us 3 to 4 weeks to obtain the original media on the debt and only obtain it for customers that do not remember the debt or are disputing it. Why would we need to verify a debt that Ms. [redacted] acknowledges and admits is her's? Ms. [redacted] implies that we might be trying to steal her identity, which is laughable, yet acknowledges that we already have her information. Why would we contact her to obtain her information that we already have? Also, no offense to Ms. [redacted] but if I were to decide to start an identity theft ring today I probably wouldn't target consumers who couldn't pay back their subprime credit cards.

Weinberg Mediation Group can confirm that we do have a matter involving a [redacted] attached to the phone number that Mr. [redacted] provided in his complaint. It is unclear to me what Mr. [redacted]' "complaint" is besides the fact that he received phone calls from us, which if he is the [redacted]...

that we are trying to reach, is not only a right afforded to us by the FDCPA but in most cases a necessity. In regards to Mr. [redacted]' claim that he has not received correspondence from our company a Dunning notice was sent to [redacted] in Cleveland upon receipt of his file on 4/6/2017. We have not received any returned mail or anything marked as undeliverable from the USPS so we can only assume that there was no issue in the mail reaching that address and that it is still a valid address for Mr. [redacted]. Our company has 17 different phone numbers attached to different extensions if we listed them all on our website it could become very confusing to most consumers, so we choose to list our primary 800 number on our website so anyone can reach the main line toll free. I believe this to be the practice of many companies and corporations and do not see how this would tarnish or question the legitimacy of our company. It is a shame that due to self moderated blogs and "internet lawyers" who bash every company involved in debt collections that every collection company is deemed a scam operation prior to a consumer making contact with said offices. I understand there are a lot of bad apples in this industry and have seen or heard of  some of them first hand in the Western New York area. However, I would suggest going forward Mr. [redacted] give the courtesy of at least making a phone call to a company trying to reach him to see what the issue is opposed to immediately placing a "scam" label on them and utilizing the precious time of an agency that helps many distraught consumers such as the Revdex.com.

In regards to Ms. [redacted]'s complaint, Weinberg Mediation Group LLC can confirm that we do have a file for a [redacted] matching complainant's address and phone number. We have since spoken to Ms. [redacted] and set up a payment plan that she seems to be happy with. I can however say with confidence...

that our balances do not fluctuate here, so the balance that Ms. [redacted] would have been told would have been the same on every call. We also do not randomly send out emails to anyone so the fact that Ms. [redacted] is claiming that we sent several emails randomly to friends or family members is untrue. I can only assume that Ms. [redacted] is confusing our company with others trying to possibly collect different debts from her. The only piece of correspondence sent to Ms. [redacted] was Dunning notice in April 2017 upon receipt of her file which I have attached to our response.