Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Welk Lawrence Welk Resort Villa Owner Number ***
Mr***,
I apologize for the delayed response. Thank you for your e-mail. I knew our Director of Loans was out on vacation and wanted to make sure I spoke to her prior to responding to your rebuttal
I have been told that a complete resolution has been reached in reference to your concerns with your ownership and the amount paid in relation for the balance due. I received this information last night. If for any reason this is not the case, or you have any question in reference to this, please feel free to contact me directly. I am glad we were able to get everything resolved
Sincerely,
*** ***
Director of Consumer Affairs
Welk Resorts
***
Welk Platinum Point Owner Number: *** Dear Ms*** I am in receipt of your rebuttal to my response to your Revdex.com complaint. Please allow me to address the points in your rebuttal I was not present at your sales presentation so I cannot assume what was said and what was taken away from the conversation. We use the signed documentation as the documents of record because it effectively eliminates the issue of any verbal promises that may lead to any misunderstandings regarding your ownership. All of your ownership documentation is very clear that your first usage year for your ownership is 2015. We are an ethical company and cover everything thoroughly in our documents. Every contract is negotiated personally and pricing, discounts and incentives can change daily. We take our service levels and company ethics very seriously. Contracts are created, signed and explained to protect both parties in a transaction. Not only did you meet and talk to the Sales Person and Sales Manager, the Escrow Analyst also went through the documents with you independently during your purchase transaction. The exchange fee for usage of a deposited week with Interval International will range from $- $189.00. When you use an Interval International bonus week the fees will range from $to $based on the size of the villa. These are two separate fees for two separate eventsThe fees are associated with your deposited Interval International week and the fees for usage of your bonus week that you receive with each Interval International deposit. These fees are not combined. They are separate fees depending on which Interval exchange option you want to use. The fees and restrictions associated with Interval International are clearly covered in your ownership paperwork. There is no program that allows weekly travel for $22-$a week I can find no evidence of misrepresentations. We are an ethical company and cover everything thoroughly in our documents. We take our service levels and company ethics very seriously. We want you to understand your purchase and rely on you, as the consumer, to read through your documents thoroughly. That is why we legally allow you seven days to review/read through them. We specifically have you initial and sign paragraphs/pages that fully explain your ownership and options. We review this information with you for the sole purpose of eliminating possible misunderstandings or confusion. You could have legally canceled anytime, and for any reason, within your legally allowed rescission period for any of your purchase contracts. We expect you to honor the terms of your contractual ownership agreement. It is not Welk’s policy to cancel contracts that have passed the legally obligated rescission period. We will continue to assist you to the best of our abilities with your ownership, use, exchange and rental as applicable, but we will not nullify our contract with you. Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.At no point has Welk Resorts lived up to their end of the contract since we originally purchasedWe have contacted your company numerous occasions, without really any assistance at allWe have always paid our dues on time, but once we realized your company deceived us, we decided to cease payment and dispute the validity of said contract. So again, we ask that your company takes the time to offer some type of resolution to resolve this matterBut keep in mind that we will not agree to anything other than a cancellationWe do not want to have any affiliation with your company whatsoever
Regards,
*** & ** ***
Dear relevant person at the Revdex.com,
*** *** *** gives Welk Resorts the authority to communicate exclusively with the Revdex.com in regards to Mr***'s complaint.
Thank you
*** ***
Chief Paralegal
Revdex.com complaint #*** Dear ***, I am in receipt of your Revdex.com complaint filed on January 12, 2015. Please allow me to address your concerns I am more than happy to assist you with the redemption of your gift vouchers. We want you to use
your gifts. There are specific steps that need to be taken when redeeming your gift vouchers. The redemption process, terms and conditions are outlined in the information given with the vouchers. Our redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basis. I have forwarded your information, along with the details of your challenges, to my gifting department. They will reach out to you directly and provided assistance. My understanding is they are trying to contact you currently. If there is an issue with expiration of your travel packet they will address it and find a resolution. Please feel free to reach out to me directly with any further questions or concerns you may have regarding this matter Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***
Dear Mrs***,
I am in receipt of your Revdex.com complaint filed on September 27, Please allow me to address your cancellation request.
Our records show that we received your rescission paperwork on September 25, and that the ownership cancellation was
processed that day I personally verified this information for you via e-mail Your ownership contract was cancelled per your request within the legally allowable rescission windowThe cancellation information was sent to Chicago Title Company to close your escrow and to issue you a refund.
As for your assertion that Welk Resort is a scam, nothing could be further from the truth Welk invites couples down to preview our vacation ownership Welk has more than 45,very happy owners that have found value in our vacations Welk Resort Group has been in business in Southern California for over years
The value of a Welk vacation ownership is in having the opportunity to spend your vacation with your family in a fully furnished villa instead of a hotel room We offer five exceptional Welk Resort locations with activities and amenities styled to fit the needs of our vacationing owners Owning a timeshare gives vacationers the ability to choose the vacation to fit their lifestyle and travel preferences with high-quality, spacious accommodations Timeshare vacations provide the comforts and convenience of home but in luxurious resorts around the world
I am sorry to hear our offer does not work for you and your husband
Please feel free to reach out to me with any further questions or concerns regarding this matter.
Sincerely,
*** ***
Director of Consumer Affairs
Welk Resorts
***
Welk Platinum Point Owner Number: *** Dear Mr& Mrs***, I am in receipt of your Revdex.com complaint filed on February 20, 2915. Please allow me to address the challenges brought forth in your complaint I show you both became Welk Platinum
point owners on August 31, when you purchased 120,platinum owner points to be used on an every “odd” year basis starting in 2015. I apologize if there were any misunderstandings during your sales presentation. Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies. We take great pride in assisting our owners planning memorable vacations. Every contract is negotiated personally and pricing, discounts and incentives can change daily. We take our service levels and company ethics very seriously I show that you chose to deposit your time with Interval International on February 16, 2015. Your deposit was pulled at your request on February 20, 2015. Please allow me to clarify your exchange opportunities with Interval International. Your ownership options include depositing a week with Interval International in exchange for a week anywhere in the world. When depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a “Resort Accommodation Certificate” (bonus week). When you deposit your ownership with Interval, they will extend the expiration of the deposited week for two additional years. The bonus week from Interval International is good for one year. The point deposit value equivalent for a one-week 1BR exchange is 120,points. Interval International has thousands of resort choices worldwide and Welk demands a very high trade valueThe process is that you choose a resort destination, have several date choices and call Interval International. They will check availability. If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee. Their system searches hours a day, seven days a week. As soon as a match is found, they will generate an instant confirmation. More than 73% of our owners receive a confirmation within hours. The opportunity to book an exchange reservation is based upon villa availability. If there is no villa available for your requested vacation time and location, there is nothing Welk can do to make space available. We will work diligently to assist in the exchange process on your behalf at a resort of your choosing to fit your vacation needs. Welk does not control availability at another resort within the Interval International exchange program. Certain times of the year and locations within the exchange program will be in higher demand than others, resulting in less availability. You may need to place a request much further in advance, based on your desired travel location and dates As stated above, Interval International’s system will search for you hours a day for a match to fit your vacationing needs. If a choice match becomes available you will be notified immediately via confirmation that your request has been fulfilled. Again, for any of this to happen, you have to begin by depositing your time and then submitting a pending search to Interval International. You have never placed a pending request to travel via exchange usage with Interval International We understand that you are given a large amount of information on your date of purchase. That is why we legally allow you seven days to read and review your contract after the date of purchase. The documents are provided to you prior to leaving on the date of sale. The disclaimers that you reviewed when you purchased specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writing. We review this information with you with the sole purpose of eliminating possible misunderstandings or confusion Included in your documents were specific procedures on how to utilize your vacation ownership as well as cancel the same ownership. If you wanted to cancel within that timeframe you had the right to do so. Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract However, I know that happy owners are our most valuable asset, and welcome your ideas on how we might overcome your concerns regarding your Welk Platinum Program vacation ownership. Please allow us to help you use your time. If you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240-9342. They are here to help you with any ownership need Please feel free to reach out to me for any further assistance in this matter Sincerely, Hutch Farrell Director of Consumer Affairs Welk Resorts ***
Re: Welk Platinum Point Ownership Contract Number P-*** Dear Ms***, I am in receipt of your Revdex.com complaint filed on March 19, and asking Welk Resort Group to rescind your ownership contract. Please allow me to address the challenges brought forth in
your complaint I show you became a Welk Platinum point owner on August 12, when you purchased 90,Platinum owner points to be used on an annual basis starting in There is no usage history for your ownership I am sorry if there were any misunderstandings during your sales presentation. Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies. We take great pride in assisting our owners planning memorial vacations I have reviewed your owner notes and I show there has been no contact with our Owner Services team since you became an owner with Welk. I do not show you have ever spoken to anyone about needing assistance with using your Interval International benefits. I spoke to our Owner Services team and they do show that your points were not added to your account for and 2015. That issue has now been rectified. They were added and are available for usage now. I am happy to have a member of our Owner Services team get together with you and personally assist you with using Interval International. They assist you so you can get the best usage of your time that has been placed in for exchange. Your tickets would have been given to you in the form of a voucher that simply needed to be turned in by you. If the voucher has not been redeemed we will extend the date so you can use your tickets. We absolutely want you to use the gifts you have earned There appears to be some confusion in reference to your understanding of the “Getaways” offered by Interval InternationalWelk pays for the first year of “Gold” membership with Interval. This upgraded membership includes discounts on vacation exchanges, vacation “Getaways”, hotels, car rental, cruises and much more. The “Getaways” are extra vacation opportunities at a discounted rental rate and are unlimited. To take advantage of those discounts, you would contact Interval International directly. All this information is outlined in the Interval International Membership packet that was mailed to you with their Resort Directory. The “Getaways” are available on a space available basis. It is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under Missouri law. I do not have a contract rescission option for your ownership commitment. Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk. The first usage year of ownership may seem difficult, especially when dealing with several different departments. I apologize for the challenges you have encountered. Please know that our Owner Services team is here to assist you and guide you through your ownership to make sure you are enjoying it to the full potential. We will customize the ownership to your vacation needs, based on what you purchased. As stated above, our Owner Services team can help you with best practices for successful usage of the Interval International exchange program or planning a vacation at any of our Welk Resort locations. They can be reached at 800-240-9342. I can also have a team member reach out to you personallyYou purchased this vacation ownership with the intent on using it for vacation travel. Please allow us to help you use your time. Please let me know how I can be of further assistance in this matter. Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***
Welk Platinum Point Owner Number: *** Dear Mr& Mrs***, I am in receipt of your rebuttal to my response. I have asked our direct contact with Interval International to work with you personally to try and fill your exchange request. She is doing all she can to find you accommodations at your requested times. As I stated in my original response, all exchange travel is based on a space available basis. I show you have a pending request on file and we are actively looking for inventory to match your request. There is no bait and switch that is happening. Interval International will continue to work diligently to find inventory to match your vacation request. As inventory drops they will continue to send you the option of confirming your vacation to that resort. I apologize for the extended time but some locations and times of the year take longer to fill than others Please feel free to reach out to me with any further questions or concerns Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***
Welk Platinum Point Owner Number: *** Dear Mr***, I am in receipt of your Revdex.com complaint filed on December 15, 2014. Allow me to address your concerns about our Owner Rental program and exchange with Interval International. I show that you
became a Welk Platinum point owner on June 28, when you purchased 300,Platinum owner points to be used on an every “even “ year basis starting in 2014. Our records show you rolled over all of your usage year points for future usage on November 19, I apologize if there were any misunderstandings during your sales presentation. Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies. We take great pride in assisting our owners planning memorable vacations. Yes, Welk does have an Owner Rental program. Our program allows you to put days/weeks into a rental pool to assist when you cannot travel or use. Our owners have used the program successfully to supplement their monthly and annual fees. Rental rates are based on unit size, season and weekend versus mid-week. The processing fees for Welk to advertise and rent your property are approximately 40%. The remaining roughly 60% is paid to you the ownerOur Owner Services team is here to help you with best practices for successful usage of our Owner Rental program. You do have the option, if none of your nights have rented, to bank your rental time with the exchange company. There are restrictions that apply and the request to deposit must be done at least twenty-one days prior to the start of your rental period I do not show you have contacted our Owner Services team regarding usage of Interval International. There are thousands of resort choices worldwide and Welk demands a very high trade value. The process is that you choose a resort destination, have several date choices and call Interval International. They will check availability. If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee. Their system searches hours a day, seven days a week. As soon as a match is found, they will generate an instant confirmation. More than 73% of our owners receive a confirmation within hours. I do not show you have made a deposit with Interval International to use your exchange benefits The opportunity to book an exchange reservation is based upon villa availability. If there is no villa available for your requested vacation time and location, there is nothing Welk can do to make space available. We will work diligently to assist in the exchange process on your behalf at a resort of your choosing to fit your vacation needs. Welk does not control availability at another resort within the Interval International exchange program. Certain times of the year and locations within the exchange program will be in higher demand than others, resulting in less availability. You may need to place a request much further in advance, based on your desired travel location and dates. The best way to combat this is to start a pending search. As stated above, Interval International’s system will search for you hours a day for a match to fit your vacationing needs. If a choice match becomes available you will be notified immediately via confirmation that your request has been fulfilled. Again, for any of this to happen, you have to begin by depositing your time and then submitting a pending search to Interval International All exchange usage is on a space available basis. This is clearly covered in your ownership documents. The exchange fee for usage of a deposited week with Interval International will range from $- $189.00. When you use an Interval International bonus week the fees will range from $to $based on the size of the villa. These are two separate fees for two separate eventsThe fees are associated with your deposited Interval International week and the fees for usage of your bonus week that you receive with each Interval International deposit. These fees are not combined. They are separate fees depending on which Interval exchange option you want to use. The first year of ownership may seem difficult, especially when dealing with several different departments. Please know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential. We will customize the ownership to fit your vacation needs, based on what you purchased. We understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosures. We know that you are given a large amount of information. That is why we legally allow you seven days to read your contract after the date you signed. If you wanted to cancel within that time you had the right to do so. Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership. The instructions are specific that it must be done in writing within the defined timeframe. Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract As for your request to terminate your contract and a refund of the funds paid for your deposit, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law. I do not have a contract rescission option for your ownership commitment. Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk You purchased this vacation ownership with the intent on using it for vacation travel. Please allow us to help you use your time. I am happy to assist you with any usage challenges you are having with your ownership. Feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***@welkgroup.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I signed that contract under the influence of alcohol, marijuana and emotional stress which your salesman WAS aware ofIt was void the minute I signed itYour salesman provided me with a ride to go smoke marijuana before signing this contract to calm my anxietyHe knew I had been drinking, having emotional stress, and participated in getting me more intoxicated by smoking potThis is the definition of Duress and will be filing small claims cases for my wife and I if our contract is not terminatedWe did not terminate until now because we wanted to try and make it work despite not wanting this timeshare, but it's not worth it and would not have gotten into this agreement if I was sane and soberMY CONTRACT IS LEGALLY VOID no matter how long it's beenI've been researching CA contract laws and what your company did is almost, if not criminalCancel our immediately or I will be serving you with small claims papers, and hiring an attorney for civil court if we lose thereI will settle for you keeping our down payment which we never even used the timeshare but we want our payments refunded or vise versaThat way you make thousands on something we never even used once for your troubles and for the free airfare gift
Regards,
*** ***
Dear Mr***, I am in receipt of your Revdex.com complaint filed on January 29, I received your e-mail as well.I apologize for the continued calls Your number has been placed on our Do Not Call list and I have verified the information with our IT group and
outside marketing group You should no longer receive any calls. Please feel free to reach out to me directly with any further questions or concerns regarding this matter.Sincerely,*** ***Director of Consumer AffairsWelk Resorts***.***@welkgroup.com
Welk Platinum Point Ownership Number *** Dear Mr& Mrs***, I am in receipt of your rebuttal to the Revdex.com. Thank you for detailing your challenges. I went back and looked at your owner records and our Owner Services team has never spoken to you. I took your advice and called our Owner Services number, an agent picked up right after I hit the option button for owner assistance with booking a stay or with exchange You have been contacting Interval International in reference to your usage. As I stated in my earlier response, Welk does not control inventory for Interval International. We would not control the inventory that is placed into Interval International’s short stay program. I am happy to have an Owner Services agent provide assistance with the best usage of their program. They will also conference call along with you to make sure your travel needs are met While I understand your frustration, this is not grounds for the cancellation of your ownership contract. As stated previously, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under Missouri law. We are happy to provide any assistance needed for the usage of your ownership. Our Owner Services team is here seven days a week for the sole purpose of helping our owners with their vacation planning. I am not sure what number you have been calling but our Owner Services team can be reached directly at 800-240-9342. As for your request that we rescind your contract, contract rescission is not an option. We do expect you to honor the terms of your contractual ownership agreement. Welk does not have a contract rescission option for your ownership commitment. Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk. We will continue to assist you to the best of our abilities with your ownership, use, exchange and rental as applicable, but we will not nullify our contract with you. Please feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***
Welk Platinum Point Owner Number *** Dear Mr& Mrs*** ***, I am in receipt of your Revdex.com complaint. Please allow me to apologize for any mistakes that were made by our accounting department. I do show there was a payment processing error that
has been fixed. I spoke personally to our Director of Loans and she advised me that your payments have now all been posted and your ownership is corrected. We do ask that your payments get sent to our centralized payment processing group on Arizona. It tends to speed up the process and lessen the chance for any errors Rudeness and unprofessionalism behavior are not actions we condone here at Welk. I personally pulled the contact history for your ownership and reviewed the agent information with our Director of Loans. That type of behavior is absolutely unacceptable. She is addressing the matter with those agents. I have asked our manager to block your account from any further calls from that department Again, I apologize for the mistake that was made and more importantly for the unprofessional behavior you encountered when you spoke to our team. If you have any questions regarding your ownership please feel free to reach out to me directly. Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Welk Platinum Point Owner Number: *** Dear Mr***, I am in receipt of your Revdex.com complaint filed on December 3, 2014. I felt I had specifically addressed your concerns with my previous e-mails and during our phone conversation. I show that
you purchased a Welk Resort Platinum point vacation ownership on August 2, 2014. You purchased 120,platinum points to be used every “odd” year starting in 2015. There is not a usage history for your ownership As stated in our previous e-mails and conversation, every contract is negotiated personally and pricing and discounts can change daily. I can find no evidence of misrepresentations. We are an ethical company and cover everything thoroughly in our documents. We take our service levels and company ethics very seriously. Contracts are created, signed and explained to protect both parties in a transaction. During your sales presentation, not only did you meet and talk to the Sales Person and Sales Manager, the Escrow Analyst also went through the documents with you independently during your purchase transaction. I understand there was a challenge with the escrow charges you may incur if you made the decision to upgrade your ownership in the future. We offered to resolve that challenge for you if you made the decision to upgrade. That option is still available to you Welk does not have a division that assists in the selling, taking-back or buying-back of your ownershipWelk Resorts has the Right of First Refusal (ROFR), which is exercised or waived after you have accepted an offer from a third party. This means once you have a buyer, your escrow company will contact Welk and we have the option to match the offer or pay more. You would be required to have the buyer first and open escrow for the process to begin. Welk does not have a “give back” option for your ownership. If an ownership title is to change hands it typically has to be paid in full. Resale of your Welk ownership is specifically covered in the Buyer’s Acknowledgement of Representations, which you read, initialed, and signed. I am happy to provide you a copy of this document if needed. If you will refer to your initialed and signed “Buyer’s Acknowledgment of Representations” paragraph states as follows: Developer has no form of resale program, and no salesperson is authorized to make any representation to you that Developer, any affiliate of Developer, or any other entity will handle resale of your Vacation Ownership Unfortunately, since you have passed your legal rescission period, we will not cancel your contract. We expect you to continue to honor the terms of your contractual ownership agreement I would be happy to have a member of our Owner Services team help you with the successful usage of your Welk Platinum point vacation ownership. Our Owner Services team is here to assist you and guide you through your ownership to make sure you are enjoying it to its fullest potential. We will customize the ownership to fit your vacation needs, based on what you purchased. You purchased this ownership with the intent of using it for vacation travel. Please allow us to help you use your time. As for your request to terminate your ownership contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law. I do not have a contract rescission option for your ownership commitment. Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk Please feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, H*** *** Director of Consumer Affairs Welk Resorts ***
Welk Resort Tour Gift Dear *** ***, I received your Revdex.com complaint filed in reference to a gift voucher that was not sent to you. I have been in touch with our Branson office and advised that the voucher for a trip to Las Vegas has been sent out to
you. If you have any further questions or need assistance in redeeming your voucher please reach out to me directly Best regards, *** *** Director of Consumer Affairs Welk Resorts ***
Welk Platinum point Owner Number: *** Dear Mr& Mrs***, I am in receipt of your Revdex.com complaint filed on December 30, 2014. Please allow me to address the concerns brought forth in your complaint I apologize if there were any
misunderstandings during your sales presentation. Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies. We take great pride in assisting our owners planning memorable vacations. I show that you both purchase a Welk Platinum point vacation ownership on November 15, 2014. Your ownership consists of 300,Platinum points that can be used on an annual basis starting in 2015. Your records show that you made a deposit with Interval International on December 11, I do not show you have spoken to our Owner Services team regarding assistance with the usage of Interval International. There are thousands of resort choices worldwide and Welk demands a very high trade value. The process is that you choose a resort destination, have several date choices and call Interval International. They will check availability. If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee. Their system searches hours a day, seven days a week. As soon as a match is found, they will generate an instant confirmation. More than 73% of our owners receive a confirmation within hours I show you currently have a pending vacation request for two resort locations for the week of April 2, thru April 9, 2015. You also tried to book a stay Christmas week in Hawaii for December of on December 11, Certain times of the year and locations within the exchange program will be in higher demand than others, resulting in less availability. You may need to place a request much further in advance, based on your desired travel location and dates. Easter week and Christmas week are two of the most heavily travelled vacation periods of the year. The best way to combat this is to start a pending search as early as possible. The opportunity to book an exchange reservation is based upon villa availability. If there is no villa available for your requested vacation time and location, there is nothing Welk can do to make space available. We will work diligently to assist in the exchange process on your behalf at a resort of your choosing to fit your vacation needs. Welk does not control availability at another resort within the Interval International exchange program. As stated above, Interval International’s system will search for you hours a day for a match to fit your vacationing needs. If a choice match becomes available you will be notified immediately via confirmation that your request has been fulfilled. There are fees and restrictions that are included when booking your vacation through Interval International. That information was clearly detailed in your Welk Resort Platinum Term agreement and Deposit Incentive Program Disclosure. It is very clear that all exchange requests are based upon availability. I am happy to provide you a copy of this document if needed. As for your demand that we rescind your ownership contract, contract rescission is not an option. We expect you to honor the terms of your contractual ownership agreement. It is not Welk’s policy to cancel contracts that have passed the legally obligated rescission period. We will continue to assist you to the best of our abilities with your ownership, use, exchange and rental as applicable, but we will not nullify our contract with you. The first year of ownership may seem difficult, especially when dealing with several different departments. Please know that our Owner Services team is here to assist you and guide you through your ownership to make sure you are enjoying it to the full potential. We will customize the ownership to your vacation needs, based on what you purchased. You both purchased this vacation ownership with the intent on using it for vacation travel. Please allow us to help you use your time. Please feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The bottom line is that I was told that I would be able to travel this year without having to pay any membership duesThis was not trueThe sales rep told me that I could travel this year as well as next yearHe stated that I would receive points this year and next year but my membership dues wouldn't be due until next year which really sparked my interestThen I was finally sold on the aspect that I could travel to other locations and pay only $22-$for the weekI even asked the rep again if it was for the whole week and he said yesMaybe the sales reps for the Welk Resorts need to be trained better or maybe their just doing "whatever it takes" to make the sale which is sadly too often in this kind of workplace environmentI've been in customer service for years and would never say something to close a sale that wasn't true
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Welk Lawrence Welk Resort Villa Owner Number ***
Mr***,
I apologize for the delayed response. Thank you for your e-mail. I knew our Director of Loans was out on vacation and wanted to make sure I spoke to her prior to responding to your rebuttal
I have been told that a complete resolution has been reached in reference to your concerns with your ownership and the amount paid in relation for the balance due. I received this information last night. If for any reason this is not the case, or you have any question in reference to this, please feel free to contact me directly. I am glad we were able to get everything resolved
Sincerely,
*** ***
Director of Consumer Affairs
Welk Resorts
***
Welk Platinum Point Owner Number: *** Dear Ms*** I am in receipt of your rebuttal to my response to your Revdex.com complaint. Please allow me to address the points in your rebuttal I was not present at your sales presentation so I cannot assume what was said and what was taken away from the conversation. We use the signed documentation as the documents of record because it effectively eliminates the issue of any verbal promises that may lead to any misunderstandings regarding your ownership. All of your ownership documentation is very clear that your first usage year for your ownership is 2015. We are an ethical company and cover everything thoroughly in our documents. Every contract is negotiated personally and pricing, discounts and incentives can change daily. We take our service levels and company ethics very seriously. Contracts are created, signed and explained to protect both parties in a transaction. Not only did you meet and talk to the Sales Person and Sales Manager, the Escrow Analyst also went through the documents with you independently during your purchase transaction. The exchange fee for usage of a deposited week with Interval International will range from $- $189.00. When you use an Interval International bonus week the fees will range from $to $based on the size of the villa. These are two separate fees for two separate eventsThe fees are associated with your deposited Interval International week and the fees for usage of your bonus week that you receive with each Interval International deposit. These fees are not combined. They are separate fees depending on which Interval exchange option you want to use. The fees and restrictions associated with Interval International are clearly covered in your ownership paperwork. There is no program that allows weekly travel for $22-$a week I can find no evidence of misrepresentations. We are an ethical company and cover everything thoroughly in our documents. We take our service levels and company ethics very seriously. We want you to understand your purchase and rely on you, as the consumer, to read through your documents thoroughly. That is why we legally allow you seven days to review/read through them. We specifically have you initial and sign paragraphs/pages that fully explain your ownership and options. We review this information with you for the sole purpose of eliminating possible misunderstandings or confusion. You could have legally canceled anytime, and for any reason, within your legally allowed rescission period for any of your purchase contracts. We expect you to honor the terms of your contractual ownership agreement. It is not Welk’s policy to cancel contracts that have passed the legally obligated rescission period. We will continue to assist you to the best of our abilities with your ownership, use, exchange and rental as applicable, but we will not nullify our contract with you. Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.At no point has Welk Resorts lived up to their end of the contract since we originally purchasedWe have contacted your company numerous occasions, without really any assistance at allWe have always paid our dues on time, but once we realized your company deceived us, we decided to cease payment and dispute the validity of said contract. So again, we ask that your company takes the time to offer some type of resolution to resolve this matterBut keep in mind that we will not agree to anything other than a cancellationWe do not want to have any affiliation with your company whatsoever
Regards,
*** & ** ***
Dear relevant person at the Revdex.com,
*** *** *** gives Welk Resorts the authority to communicate exclusively with the Revdex.com in regards to Mr***'s complaint.
Thank you
*** ***
Chief Paralegal
Revdex.com complaint #*** Dear ***, I am in receipt of your Revdex.com complaint filed on January 12, 2015. Please allow me to address your concerns I am more than happy to assist you with the redemption of your gift vouchers. We want you to use
your gifts. There are specific steps that need to be taken when redeeming your gift vouchers. The redemption process, terms and conditions are outlined in the information given with the vouchers. Our redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basis. I have forwarded your information, along with the details of your challenges, to my gifting department. They will reach out to you directly and provided assistance. My understanding is they are trying to contact you currently. If there is an issue with expiration of your travel packet they will address it and find a resolution. Please feel free to reach out to me directly with any further questions or concerns you may have regarding this matter Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***
Dear Mrs***,
I am in receipt of your Revdex.com complaint filed on September 27, Please allow me to address your cancellation request.
Our records show that we received your rescission paperwork on September 25, and that the ownership cancellation was
processed that day I personally verified this information for you via e-mail Your ownership contract was cancelled per your request within the legally allowable rescission windowThe cancellation information was sent to Chicago Title Company to close your escrow and to issue you a refund.
As for your assertion that Welk Resort is a scam, nothing could be further from the truth Welk invites couples down to preview our vacation ownership Welk has more than 45,very happy owners that have found value in our vacations Welk Resort Group has been in business in Southern California for over years
The value of a Welk vacation ownership is in having the opportunity to spend your vacation with your family in a fully furnished villa instead of a hotel room We offer five exceptional Welk Resort locations with activities and amenities styled to fit the needs of our vacationing owners Owning a timeshare gives vacationers the ability to choose the vacation to fit their lifestyle and travel preferences with high-quality, spacious accommodations Timeshare vacations provide the comforts and convenience of home but in luxurious resorts around the world
I am sorry to hear our offer does not work for you and your husband
Please feel free to reach out to me with any further questions or concerns regarding this matter.
Sincerely,
*** ***
Director of Consumer Affairs
Welk Resorts
***
Welk Platinum Point Owner Number: *** Dear Mr& Mrs***, I am in receipt of your Revdex.com complaint filed on February 20, 2915. Please allow me to address the challenges brought forth in your complaint I show you both became Welk Platinum
point owners on August 31, when you purchased 120,platinum owner points to be used on an every “odd” year basis starting in 2015. I apologize if there were any misunderstandings during your sales presentation. Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies. We take great pride in assisting our owners planning memorable vacations. Every contract is negotiated personally and pricing, discounts and incentives can change daily. We take our service levels and company ethics very seriously I show that you chose to deposit your time with Interval International on February 16, 2015. Your deposit was pulled at your request on February 20, 2015. Please allow me to clarify your exchange opportunities with Interval International. Your ownership options include depositing a week with Interval International in exchange for a week anywhere in the world. When depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a “Resort Accommodation Certificate” (bonus week). When you deposit your ownership with Interval, they will extend the expiration of the deposited week for two additional years. The bonus week from Interval International is good for one year. The point deposit value equivalent for a one-week 1BR exchange is 120,points. Interval International has thousands of resort choices worldwide and Welk demands a very high trade valueThe process is that you choose a resort destination, have several date choices and call Interval International. They will check availability. If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee. Their system searches hours a day, seven days a week. As soon as a match is found, they will generate an instant confirmation. More than 73% of our owners receive a confirmation within hours. The opportunity to book an exchange reservation is based upon villa availability. If there is no villa available for your requested vacation time and location, there is nothing Welk can do to make space available. We will work diligently to assist in the exchange process on your behalf at a resort of your choosing to fit your vacation needs. Welk does not control availability at another resort within the Interval International exchange program. Certain times of the year and locations within the exchange program will be in higher demand than others, resulting in less availability. You may need to place a request much further in advance, based on your desired travel location and dates As stated above, Interval International’s system will search for you hours a day for a match to fit your vacationing needs. If a choice match becomes available you will be notified immediately via confirmation that your request has been fulfilled. Again, for any of this to happen, you have to begin by depositing your time and then submitting a pending search to Interval International. You have never placed a pending request to travel via exchange usage with Interval International We understand that you are given a large amount of information on your date of purchase. That is why we legally allow you seven days to read and review your contract after the date of purchase. The documents are provided to you prior to leaving on the date of sale. The disclaimers that you reviewed when you purchased specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writing. We review this information with you with the sole purpose of eliminating possible misunderstandings or confusion Included in your documents were specific procedures on how to utilize your vacation ownership as well as cancel the same ownership. If you wanted to cancel within that timeframe you had the right to do so. Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract However, I know that happy owners are our most valuable asset, and welcome your ideas on how we might overcome your concerns regarding your Welk Platinum Program vacation ownership. Please allow us to help you use your time. If you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240-9342. They are here to help you with any ownership need Please feel free to reach out to me for any further assistance in this matter Sincerely, Hutch Farrell Director of Consumer Affairs Welk Resorts ***
Re: Welk Platinum Point Ownership Contract Number P-*** Dear Ms***, I am in receipt of your Revdex.com complaint filed on March 19, and asking Welk Resort Group to rescind your ownership contract. Please allow me to address the challenges brought forth in
your complaint I show you became a Welk Platinum point owner on August 12, when you purchased 90,Platinum owner points to be used on an annual basis starting in There is no usage history for your ownership I am sorry if there were any misunderstandings during your sales presentation. Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies. We take great pride in assisting our owners planning memorial vacations I have reviewed your owner notes and I show there has been no contact with our Owner Services team since you became an owner with Welk. I do not show you have ever spoken to anyone about needing assistance with using your Interval International benefits. I spoke to our Owner Services team and they do show that your points were not added to your account for and 2015. That issue has now been rectified. They were added and are available for usage now. I am happy to have a member of our Owner Services team get together with you and personally assist you with using Interval International. They assist you so you can get the best usage of your time that has been placed in for exchange. Your tickets would have been given to you in the form of a voucher that simply needed to be turned in by you. If the voucher has not been redeemed we will extend the date so you can use your tickets. We absolutely want you to use the gifts you have earned There appears to be some confusion in reference to your understanding of the “Getaways” offered by Interval InternationalWelk pays for the first year of “Gold” membership with Interval. This upgraded membership includes discounts on vacation exchanges, vacation “Getaways”, hotels, car rental, cruises and much more. The “Getaways” are extra vacation opportunities at a discounted rental rate and are unlimited. To take advantage of those discounts, you would contact Interval International directly. All this information is outlined in the Interval International Membership packet that was mailed to you with their Resort Directory. The “Getaways” are available on a space available basis. It is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under Missouri law. I do not have a contract rescission option for your ownership commitment. Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk. The first usage year of ownership may seem difficult, especially when dealing with several different departments. I apologize for the challenges you have encountered. Please know that our Owner Services team is here to assist you and guide you through your ownership to make sure you are enjoying it to the full potential. We will customize the ownership to your vacation needs, based on what you purchased. As stated above, our Owner Services team can help you with best practices for successful usage of the Interval International exchange program or planning a vacation at any of our Welk Resort locations. They can be reached at 800-240-9342. I can also have a team member reach out to you personallyYou purchased this vacation ownership with the intent on using it for vacation travel. Please allow us to help you use your time. Please let me know how I can be of further assistance in this matter. Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***
Welk Platinum Point Owner Number: *** Dear Mr& Mrs***, I am in receipt of your rebuttal to my response. I have asked our direct contact with Interval International to work with you personally to try and fill your exchange request. She is doing all she can to find you accommodations at your requested times. As I stated in my original response, all exchange travel is based on a space available basis. I show you have a pending request on file and we are actively looking for inventory to match your request. There is no bait and switch that is happening. Interval International will continue to work diligently to find inventory to match your vacation request. As inventory drops they will continue to send you the option of confirming your vacation to that resort. I apologize for the extended time but some locations and times of the year take longer to fill than others Please feel free to reach out to me with any further questions or concerns Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***
Welk Platinum Point Owner Number: *** Dear Mr***, I am in receipt of your Revdex.com complaint filed on December 15, 2014. Allow me to address your concerns about our Owner Rental program and exchange with Interval International. I show that you
became a Welk Platinum point owner on June 28, when you purchased 300,Platinum owner points to be used on an every “even “ year basis starting in 2014. Our records show you rolled over all of your usage year points for future usage on November 19, I apologize if there were any misunderstandings during your sales presentation. Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies. We take great pride in assisting our owners planning memorable vacations. Yes, Welk does have an Owner Rental program. Our program allows you to put days/weeks into a rental pool to assist when you cannot travel or use. Our owners have used the program successfully to supplement their monthly and annual fees. Rental rates are based on unit size, season and weekend versus mid-week. The processing fees for Welk to advertise and rent your property are approximately 40%. The remaining roughly 60% is paid to you the ownerOur Owner Services team is here to help you with best practices for successful usage of our Owner Rental program. You do have the option, if none of your nights have rented, to bank your rental time with the exchange company. There are restrictions that apply and the request to deposit must be done at least twenty-one days prior to the start of your rental period I do not show you have contacted our Owner Services team regarding usage of Interval International. There are thousands of resort choices worldwide and Welk demands a very high trade value. The process is that you choose a resort destination, have several date choices and call Interval International. They will check availability. If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee. Their system searches hours a day, seven days a week. As soon as a match is found, they will generate an instant confirmation. More than 73% of our owners receive a confirmation within hours. I do not show you have made a deposit with Interval International to use your exchange benefits The opportunity to book an exchange reservation is based upon villa availability. If there is no villa available for your requested vacation time and location, there is nothing Welk can do to make space available. We will work diligently to assist in the exchange process on your behalf at a resort of your choosing to fit your vacation needs. Welk does not control availability at another resort within the Interval International exchange program. Certain times of the year and locations within the exchange program will be in higher demand than others, resulting in less availability. You may need to place a request much further in advance, based on your desired travel location and dates. The best way to combat this is to start a pending search. As stated above, Interval International’s system will search for you hours a day for a match to fit your vacationing needs. If a choice match becomes available you will be notified immediately via confirmation that your request has been fulfilled. Again, for any of this to happen, you have to begin by depositing your time and then submitting a pending search to Interval International All exchange usage is on a space available basis. This is clearly covered in your ownership documents. The exchange fee for usage of a deposited week with Interval International will range from $- $189.00. When you use an Interval International bonus week the fees will range from $to $based on the size of the villa. These are two separate fees for two separate eventsThe fees are associated with your deposited Interval International week and the fees for usage of your bonus week that you receive with each Interval International deposit. These fees are not combined. They are separate fees depending on which Interval exchange option you want to use. The first year of ownership may seem difficult, especially when dealing with several different departments. Please know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential. We will customize the ownership to fit your vacation needs, based on what you purchased. We understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosures. We know that you are given a large amount of information. That is why we legally allow you seven days to read your contract after the date you signed. If you wanted to cancel within that time you had the right to do so. Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership. The instructions are specific that it must be done in writing within the defined timeframe. Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract As for your request to terminate your contract and a refund of the funds paid for your deposit, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law. I do not have a contract rescission option for your ownership commitment. Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk You purchased this vacation ownership with the intent on using it for vacation travel. Please allow us to help you use your time. I am happy to assist you with any usage challenges you are having with your ownership. Feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***@welkgroup.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I signed that contract under the influence of alcohol, marijuana and emotional stress which your salesman WAS aware ofIt was void the minute I signed itYour salesman provided me with a ride to go smoke marijuana before signing this contract to calm my anxietyHe knew I had been drinking, having emotional stress, and participated in getting me more intoxicated by smoking potThis is the definition of Duress and will be filing small claims cases for my wife and I if our contract is not terminatedWe did not terminate until now because we wanted to try and make it work despite not wanting this timeshare, but it's not worth it and would not have gotten into this agreement if I was sane and soberMY CONTRACT IS LEGALLY VOID no matter how long it's beenI've been researching CA contract laws and what your company did is almost, if not criminalCancel our immediately or I will be serving you with small claims papers, and hiring an attorney for civil court if we lose thereI will settle for you keeping our down payment which we never even used the timeshare but we want our payments refunded or vise versaThat way you make thousands on something we never even used once for your troubles and for the free airfare gift
Regards,
*** ***
Dear Mr***, I am in receipt of your Revdex.com complaint filed on January 29, I received your e-mail as well.I apologize for the continued calls Your number has been placed on our Do Not Call list and I have verified the information with our IT group and
outside marketing group You should no longer receive any calls. Please feel free to reach out to me directly with any further questions or concerns regarding this matter.Sincerely,*** ***Director of Consumer AffairsWelk Resorts***.***@welkgroup.com
Welk Platinum Point Ownership Number *** Dear Mr& Mrs***, I am in receipt of your rebuttal to the Revdex.com. Thank you for detailing your challenges. I went back and looked at your owner records and our Owner Services team has never spoken to you. I took your advice and called our Owner Services number, an agent picked up right after I hit the option button for owner assistance with booking a stay or with exchange You have been contacting Interval International in reference to your usage. As I stated in my earlier response, Welk does not control inventory for Interval International. We would not control the inventory that is placed into Interval International’s short stay program. I am happy to have an Owner Services agent provide assistance with the best usage of their program. They will also conference call along with you to make sure your travel needs are met While I understand your frustration, this is not grounds for the cancellation of your ownership contract. As stated previously, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under Missouri law. We are happy to provide any assistance needed for the usage of your ownership. Our Owner Services team is here seven days a week for the sole purpose of helping our owners with their vacation planning. I am not sure what number you have been calling but our Owner Services team can be reached directly at 800-240-9342. As for your request that we rescind your contract, contract rescission is not an option. We do expect you to honor the terms of your contractual ownership agreement. Welk does not have a contract rescission option for your ownership commitment. Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk. We will continue to assist you to the best of our abilities with your ownership, use, exchange and rental as applicable, but we will not nullify our contract with you. Please feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***
Welk Platinum Point Owner Number *** Dear Mr& Mrs*** ***, I am in receipt of your Revdex.com complaint. Please allow me to apologize for any mistakes that were made by our accounting department. I do show there was a payment processing error that
has been fixed. I spoke personally to our Director of Loans and she advised me that your payments have now all been posted and your ownership is corrected. We do ask that your payments get sent to our centralized payment processing group on Arizona. It tends to speed up the process and lessen the chance for any errors Rudeness and unprofessionalism behavior are not actions we condone here at Welk. I personally pulled the contact history for your ownership and reviewed the agent information with our Director of Loans. That type of behavior is absolutely unacceptable. She is addressing the matter with those agents. I have asked our manager to block your account from any further calls from that department Again, I apologize for the mistake that was made and more importantly for the unprofessional behavior you encountered when you spoke to our team. If you have any questions regarding your ownership please feel free to reach out to me directly. Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Welk Platinum Point Owner Number: *** Dear Mr***, I am in receipt of your Revdex.com complaint filed on December 3, 2014. I felt I had specifically addressed your concerns with my previous e-mails and during our phone conversation. I show that
you purchased a Welk Resort Platinum point vacation ownership on August 2, 2014. You purchased 120,platinum points to be used every “odd” year starting in 2015. There is not a usage history for your ownership As stated in our previous e-mails and conversation, every contract is negotiated personally and pricing and discounts can change daily. I can find no evidence of misrepresentations. We are an ethical company and cover everything thoroughly in our documents. We take our service levels and company ethics very seriously. Contracts are created, signed and explained to protect both parties in a transaction. During your sales presentation, not only did you meet and talk to the Sales Person and Sales Manager, the Escrow Analyst also went through the documents with you independently during your purchase transaction. I understand there was a challenge with the escrow charges you may incur if you made the decision to upgrade your ownership in the future. We offered to resolve that challenge for you if you made the decision to upgrade. That option is still available to you Welk does not have a division that assists in the selling, taking-back or buying-back of your ownershipWelk Resorts has the Right of First Refusal (ROFR), which is exercised or waived after you have accepted an offer from a third party. This means once you have a buyer, your escrow company will contact Welk and we have the option to match the offer or pay more. You would be required to have the buyer first and open escrow for the process to begin. Welk does not have a “give back” option for your ownership. If an ownership title is to change hands it typically has to be paid in full. Resale of your Welk ownership is specifically covered in the Buyer’s Acknowledgement of Representations, which you read, initialed, and signed. I am happy to provide you a copy of this document if needed. If you will refer to your initialed and signed “Buyer’s Acknowledgment of Representations” paragraph states as follows: Developer has no form of resale program, and no salesperson is authorized to make any representation to you that Developer, any affiliate of Developer, or any other entity will handle resale of your Vacation Ownership Unfortunately, since you have passed your legal rescission period, we will not cancel your contract. We expect you to continue to honor the terms of your contractual ownership agreement I would be happy to have a member of our Owner Services team help you with the successful usage of your Welk Platinum point vacation ownership. Our Owner Services team is here to assist you and guide you through your ownership to make sure you are enjoying it to its fullest potential. We will customize the ownership to fit your vacation needs, based on what you purchased. You purchased this ownership with the intent of using it for vacation travel. Please allow us to help you use your time. As for your request to terminate your ownership contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law. I do not have a contract rescission option for your ownership commitment. Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk Please feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, H*** *** Director of Consumer Affairs Welk Resorts ***
Welk Resort Tour Gift Dear *** ***, I received your Revdex.com complaint filed in reference to a gift voucher that was not sent to you. I have been in touch with our Branson office and advised that the voucher for a trip to Las Vegas has been sent out to
you. If you have any further questions or need assistance in redeeming your voucher please reach out to me directly Best regards, *** *** Director of Consumer Affairs Welk Resorts ***
Welk Platinum point Owner Number: *** Dear Mr& Mrs***, I am in receipt of your Revdex.com complaint filed on December 30, 2014. Please allow me to address the concerns brought forth in your complaint I apologize if there were any
misunderstandings during your sales presentation. Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies. We take great pride in assisting our owners planning memorable vacations. I show that you both purchase a Welk Platinum point vacation ownership on November 15, 2014. Your ownership consists of 300,Platinum points that can be used on an annual basis starting in 2015. Your records show that you made a deposit with Interval International on December 11, I do not show you have spoken to our Owner Services team regarding assistance with the usage of Interval International. There are thousands of resort choices worldwide and Welk demands a very high trade value. The process is that you choose a resort destination, have several date choices and call Interval International. They will check availability. If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee. Their system searches hours a day, seven days a week. As soon as a match is found, they will generate an instant confirmation. More than 73% of our owners receive a confirmation within hours I show you currently have a pending vacation request for two resort locations for the week of April 2, thru April 9, 2015. You also tried to book a stay Christmas week in Hawaii for December of on December 11, Certain times of the year and locations within the exchange program will be in higher demand than others, resulting in less availability. You may need to place a request much further in advance, based on your desired travel location and dates. Easter week and Christmas week are two of the most heavily travelled vacation periods of the year. The best way to combat this is to start a pending search as early as possible. The opportunity to book an exchange reservation is based upon villa availability. If there is no villa available for your requested vacation time and location, there is nothing Welk can do to make space available. We will work diligently to assist in the exchange process on your behalf at a resort of your choosing to fit your vacation needs. Welk does not control availability at another resort within the Interval International exchange program. As stated above, Interval International’s system will search for you hours a day for a match to fit your vacationing needs. If a choice match becomes available you will be notified immediately via confirmation that your request has been fulfilled. There are fees and restrictions that are included when booking your vacation through Interval International. That information was clearly detailed in your Welk Resort Platinum Term agreement and Deposit Incentive Program Disclosure. It is very clear that all exchange requests are based upon availability. I am happy to provide you a copy of this document if needed. As for your demand that we rescind your ownership contract, contract rescission is not an option. We expect you to honor the terms of your contractual ownership agreement. It is not Welk’s policy to cancel contracts that have passed the legally obligated rescission period. We will continue to assist you to the best of our abilities with your ownership, use, exchange and rental as applicable, but we will not nullify our contract with you. The first year of ownership may seem difficult, especially when dealing with several different departments. Please know that our Owner Services team is here to assist you and guide you through your ownership to make sure you are enjoying it to the full potential. We will customize the ownership to your vacation needs, based on what you purchased. You both purchased this vacation ownership with the intent on using it for vacation travel. Please allow us to help you use your time. Please feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The bottom line is that I was told that I would be able to travel this year without having to pay any membership duesThis was not trueThe sales rep told me that I could travel this year as well as next yearHe stated that I would receive points this year and next year but my membership dues wouldn't be due until next year which really sparked my interestThen I was finally sold on the aspect that I could travel to other locations and pay only $22-$for the weekI even asked the rep again if it was for the whole week and he said yesMaybe the sales reps for the Welk Resorts need to be trained better or maybe their just doing "whatever it takes" to make the sale which is sadly too often in this kind of workplace environmentI've been in customer service for years and would never say something to close a sale that wasn't true
Regards,
*** ***